student administrative services section/billings (sassy bill)

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STUDENT ADMINISTRATIVE STUDENT ADMINISTRATIVE SERVICES SECTION/BILLINGS SERVICES SECTION/BILLINGS (SASSY BILL) (SASSY BILL) Training

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Student administrative services section/Billings (SASSY BILL). Training. Customer service. STUDENT ADMINISTRATIVE SERVICE SECTION/BILLINGS, PRIDES OURSELVES IN BEING A CUSTOMER SERVICE HUB FOR STUDENTS AND OTHER STAKEHOLDERS. Our role :. Responsible for: Billing Students - PowerPoint PPT Presentation

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Page 1: Student administrative services section/Billings (SASSY BILL)

STUDENT ADMINISTRATIVE STUDENT ADMINISTRATIVE SERVICES SECTION/BILLINGS SERVICES SECTION/BILLINGS

(SASSY BILL)(SASSY BILL)

STUDENT ADMINISTRATIVE STUDENT ADMINISTRATIVE SERVICES SECTION/BILLINGS SERVICES SECTION/BILLINGS

(SASSY BILL)(SASSY BILL)

Training

Page 2: Student administrative services section/Billings (SASSY BILL)

CUSTOMER SERVICESTUDENT ADMINISTRATIVE SERVICE SECTION/BILLINGS, PRIDES

OURSELVES IN BEING A CUSTOMER SERVICE HUB FOR STUDENTS AND OTHER STAKEHOLDERS.

Page 3: Student administrative services section/Billings (SASSY BILL)

OUR ROLEOUR ROLE:Responsible for: Billing Students Ensuring billing information is correct Ensuring computer based systems are

efficient and effective Providing accurate accounts information to our

students, stakeholders and management. Ensuring that payments that are made at all

external locations are loaded to the students accounts. (Paymaster, Bill Express, NCB etc.)

Billing & Collecting from external stakeholders

Page 4: Student administrative services section/Billings (SASSY BILL)

STUDENT PROCESSES (CONT’D)

The following processes are also performed by the section: Processing of student refunds Tuition Letters (at a cost of $100) Statement of accounts (at a cost of $100) Scholarships (credit a student’s account etc) Installment Arrangements Reconciliation of Student Accounts

Page 5: Student administrative services section/Billings (SASSY BILL)

SYSTEM IMPROVEMENTSTo enhance the service that we offer, we have put in place an active email system to facilitate any queries our students might have.

[email protected]

These queries are investigated and responded to by Our customer services officer.

Other improvements:•Bursary Online Student System (BOSS)

Page 6: Student administrative services section/Billings (SASSY BILL)
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Page 9: Student administrative services section/Billings (SASSY BILL)

INSTALLMENT PLAN

• All miscellaneous fees MUST be paid• All Residence fees MUST be paid (for semester 1)• 25% of tuition charged• The plan is done on the balance on tuition• The plan application can be accessed on BOSS

• Proposed date for the start of the plan is AUGUST 2, 2014

Page 10: Student administrative services section/Billings (SASSY BILL)

STUDENT CHARGESThere are three main ways students are charged and

they are as follows:• Tuition – This is based on the number of courses/credits a

student is registered for.• Miscellaneous – Health, Dental, Guild, Hall

attachment/service, Sports• Residence fees – This charge is dependent on the hall

the student choose to live on

• Other charges are now applied to students account (eg. Lab manual, a status letter etc)

Page 11: Student administrative services section/Billings (SASSY BILL)
Page 12: Student administrative services section/Billings (SASSY BILL)

IMPORTANT TO NOTE FOR ACADEMIC YEAR 2014/2015

TUITION COST FOR STUDENTS IN MERGED FACULTIES

FULL TIME - $259,901.00

PART TIME - $8,663 PER CREDIT26 CREDITS FOR SCIENCE AND TECHNOLOGY ($225,238.00)

*DEADLINE FOR PAYMENT: SEPTEMBER 1, 2014*

MISCELLANEOUS FEES - $14,748.00 COMMUTING STUDENTS- $21,748.00 RESIDENTS

*ALL MISC FEES WILL BE CHARGED IN ONE SEMESTER*

ID COST - $500.00

Page 13: Student administrative services section/Billings (SASSY BILL)

HALL NAMES YEAR SEM 1 SEM 2Traditional Halls - Single Rooms $191,330 $106,134 $85,196 Traditional Halls –Double Rooms $161,650 $89,670 $71,980 Chancellor Hall (Block X) $253,870 $140,826 $113,044ABC - Single $201,930 $112,014 $89,916 A.Z. Preston Hall – Single Rooms $207,760 $115,248 $92,512A.Z. Preston Hall –Double Rooms $175,165 $97,167 $77,998Rex Nettleford Hall - Single $226,840 $125,832 $101,008Elsa Leo-Rhynie Hall - Single $233,200 $129,360 $103,840Elsa Leo-Rhynie Hall - Double $198,220 $109,956 $88,264

Residence in Hall (full-time students only)

Page 14: Student administrative services section/Billings (SASSY BILL)

PAYMENT AGENCIES• Students’ Loan Bureau

• Five application process statuses (A – E)• Status “E” final stage• Does not pay Miscellaneous Fees• Student account credited before actual cash received

• Lending agencies• MUST pay over cheque to the UWI• Letter stating loan process will not be accepted

• Scholarships• Letter from the donor (some donors)• Actual payment

*Its is your responsibility to ensure payment is made to your student account

Page 15: Student administrative services section/Billings (SASSY BILL)

LOCATIONS TO MAKE PAYMENTS TO UWIThese may be paid at various locations:•Bill express•Paymaster•NCB•UWI (Mona) & Community Co-op. Credit Union Ltd•Online using a credit card•Bursary Cashier

Page 16: Student administrative services section/Billings (SASSY BILL)

GO AHEAD AND ASK THE QUESTIONS YOU MAY HAVE GO AHEAD AND ASK THE QUESTIONS YOU MAY HAVE