stress management and employee engagement: a case study (change4change conference maribor,...

7/30/2019 STRESS MANAGEMENT AND EMPLOYEE ENGAGEMENT: A CASE STUDY (Change4Change Conference Maribor, 19.9.

1/8

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kr}kipepoghy gl gpbkty( Yptkyy ellkipy pbk klloiokhi# }tg`{ipo|op# eh` itkepo|op gl pbk ohò|o`{ec

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akhktec# eh` pg òyi{yy pbk lohòhay gl pbk Hg|kfdkt&@kikfdkt 4=55 y{t|k iettok` g{p oh eh

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]g|~kpkj

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2/8

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tkeipogh gl pbk dg` pg ypteoh5

"Deppoygh 5???: Yibfo`p 4==9: Obeh 4==0/(

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4"cgyy gl }tg`{ipogh igypy

dkie{yk gl kf}cgkk edykhpkkoyf/# eh` ketc tkpotkfkhp igypy(

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fetjk` ohitkeyk oh }ktiko|k` yptkyy igf}etk` pg 4==5( Oh 4==5# 4< + gl pbk ohpkt|okqk` Ycg|khk qgtjkty qktk

kr}gyk` pg yptkyy# qboib qey ckyy pbeh oh ecc gpbkt K[ ig{hptoky( Bgqk|kt# oh 4==; pbk }ktikhpeak tgyk pg 91(1 +# e

f{ib cetakt ybetk pbeh oh gpbkt K[ ig{hptoky# qboib qey 44(9 +(

9 Kf}cgkk KhaeakfkhpH{fktg{y `klohopoghy gl khaeakfkhp ieh dk `kto|k` ltgf pbk }teipoik& eh` tkyketib&`to|kh copktep{tky( Eh

e`òpoghec `klohopogh ieh dk lg{h` oh igffgh&ykhyk pbkgt# o(k( pbk igffgh ohp{opo|k ykhyk pbep }kg}ck# eh`}etpoi{cetc cke`kty qopboh gtaeho~epoghy# be|k edg{p qgtj khaeakfkhp> kf}cgkk khaeakfkhp oy {h`ktypgg` ey e

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}eyyogh# lgi{yk` kllgtp# eh` khkta( Pg ygfk# khaeakfkhp eh` yepoyleipogh etk cohjk` òtkipc ol hgp tkaet`k` ey

igf}ckpkc oygfgt}boi( Betpkt kp ec( "4==4/ kr}coiopc tklkt pg pbkot fkey{tk "Pbk Aecc{} Qgtj ]ceik E{òp/ eyyepoyleipogh&khaeakfkhp eh` `klohk khaeakfkhp ey pbk ohò|o`{ecy oh|gc|kfkhp eh` yepoyleipogh qopb ey qkcc ey

khpb{yoeyf lgt qgtj(

Ktoijygh "4==;/ qtopky pbep khaeakfkhp oy edg|k ecc e yof}ck yepoyleipogh qopb kf}cgfkhp ettehakfkhp gt e

deyoi cgecp pg pbk kf}cgktibeteipktoypoiy pbep fgyp igf}ehoky be|k dkkh fkey{toha lgt kety( Khaeakfkhp# oh

ighpteyp# oy edg{p }eyyogh eh` igffopfkhppbk qoccohahkyy pg oh|kyp ghkykcl eh` kr}kh` ghky òyitkpoghet kllgtp

pg bkc} pbk kf}cgkt y{iikk`( Pbk }occety lgt pbep etk deyk` oh ighòpoghy {h`kt qboib }kg}ck qgtj# eh` pbk

ighyku{khiky etk ighyo`ktk` pg dk gl |ec{k pg gtaeho~epoghec kllkipo|khkyy "ykk Ktoijygh 4==;/( Pgè# pbktk oy

5Ypteoh ighyoypy gl ypof{co "yptkyygty/ lgt qboib pbk gtaehoyf oy {h}tk}etk`( Pbkyk ypof{co ie{yk ighl{yogh# ehhgehik# eh` ehakt(

@k}khòha gh pbk kf}cgkk!y }byoiec eh` fkhpec ighòpogh# yptkyy ieh fkeh feh pbohay> op ieh dk ykkh ey eh gdypeick# ibecckhak# g}}gtp{hop#

gt e pbtkep "Dgo 4==9: Akgtak oh Nghky 4==1/(4 Edykhik ltgf pbk qgtj}ceik(


3/8

qo`ky}tke` eatkkfkhp efgha eie`kfoiy eh` }teipopoghkty pbep khaeak` kf}cgkky etk kfgpoghecc ighhkipk` pg pbk

gtaeho~epogh eh` igahopo|kc |oaocehp "Ykonpy eh` Itof# 4==


4/8

]tofgtyje/( Pbk lohec u{kypogh yku{khik ighyoypk` gl < kf}cgkk khaeakfkhp ypepkfkhpy y{aakypk` d pbk

igt}gtepogh "`kto|k` ltgf pbk Aecc{} 54 U{kypoghy# Aecc{} 5???/ & Pedck 5(

Pedck 5> Ypepkfkhpy

Qgtj&tkcepk` yptkyy "QTY/

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Y9> O pbohj edg{p qgtj&tkcepk` }tgdckfy k|kh qbkh hgp ep qgtj(

Y0> O be|k tkikhpc ohitkeyk` pbk ighy{f}pogh gl ecigbgc eh` gpbkt ohpgroiepoha y{dypehiky "yfgjoha# kpi(/(

Y;> O bg}k f }tgdckfy qocc ygc|k pbkfykc|ky(Y Pbk qgtjè oy pgg ybgtp lgt pbk peyjy O be|k pg }ktlgtf(

Y1> O glpkh ypt{aack qopb pofk feheakfkhp(

Kf}cgkk khaeakfkhp

K5> Lgt e qkcc&`ghk ngd O tkiko|k }teoyk gt eh eqet`(

K4> F qgtj fejky fk lkkc y{iikyyl{c(

K9> F qgtj fejky fk ighpkhp(

K0> E pt{ypqgtpb tkcepoghybo} kroypy dkpqkkh kf}cgkky(

K;> O ef ltkk pg ibggyk bgq pg }ktlgtf f qgtj peyjy(

K Dkoha e fkfdkt gl g{t gtaeho~epogh fejky fk }tg{`(

Pbk tky}gh`khpy ohòiepk` lgt pbk yku{khiky pqg eh` pbtkk gh e yieck ltgf 5 pg ; qbkpbkt pbk yptghac

òyeatkk "5/ gt yptghac eatkk ";/ qopb e }etpoi{cet ypepkfkhp(

Pbk tkyketib qey igh`{ipk` oh Hg|kfdkt&@kikfdkt 4=55( Pbk y{t|k u{kypoghheotk qey pkypk` gh e }ocgp

yef}ck gl 5= kf}cgkky ltgf pbk ehecyk` igt}gtepogh( Pbk ighic{yogh tkeibk` qey pbep pbk ypepkfkhpy eh`

fkey{tkfkhp yiecky {yk` oh pbk y{t|k qktk gdnkipo|k eh` pbk ohypt{ipoghy ltkk gl eh efdoa{op(Pbk ypepoypoiec tkcoedocop gl pbk u{kypoghheotk qey pkypk` d {yoha Itghdeiby ec}be> lgt u{kypoghy Y5 pg Y1 qey

=(1?# lgt u{kypoghy K5 pg K< op qey =(2B5> Pbktk oy e }gyopo|k tkcepoghybo} dkpqkkh qgtj&tkcepk` yptkyy eh` kf}cgkk khaeakfkhp(

0(4Yef}ck @kyito}poghQk ohic{`k` ecc 210 kf}cgkky gl pbk ehecyk` igt}gtepogh ohpg pbk yef}ck( 59< kf}cgkky tky}gh`k` pg pbk

u{kypoghheotk "5;(;< + tky}ghyk tepk/( 00 gl pbk tky}gh`khpy qktk qgfkh "94(0 +/ eh` ?4 qktk fkh " Eak

Eak l Efg{hp "+/ L +

[h`kt 4; 4 5(; 5(;

Ltgf 4< pg 9= 59 ?(< 55(=

Ltgf 95 pg 9; 4? 45(9 94(0

Ltgf 9< pg 0= 9= 44(5 ;0(0Ltgf 05 pg ;= 92 41(? 24(0

Ltgf ;5 pg


5/8

]gyopogh l Efg{hp "+/ L +

Tka{cet kf}cgkk 5=< 11(? 11( ?

Yfecc pkef cke`kt 44 5 Pofk gl Kf}cgfkhp

Pofk gl Kf}cgfkhp l Efg{hp "+/ L +

Ckyy pbeh 5 ket 9 4(4 4(4

5&9 kety 59 ?(< 55(2

9&1 kety 99 40(9 9 F qgtj fejky fk lkkc y{iikyyl{c( =(251

K9> F qgtj fejky fk ighpkhp( =(1?0

T Dkoha e fkfdkt gl g{t gtaeho~epogh fejky fk }tg{`( =(145K0> E pt{ypqgtpb tkcepoghybo} kroypy dkpqkkh kf}cgkky( =( O ef ltkk pg ibggyk bgq pg }ktlgtf f qgtj peyjy( =(;??

K5> Lgt e qkcc&`ghk ngd O tkiko|k }teoyk gt eh eqet`( =(??=

Pgpec kr}ceohk` |etoehik "+/ 00(5;1 52(0 \etofer qopb Jeoykt Hgtfeco~epogh: bke`cohky gl pbk igc{fhy> "LEI5/ ohptohyoi kckfkhpy# "LEI4/

krptohyoi kckfkhpy(

Pboy qey lgccgqk` d pbk qkoabpk` e|kteak fkpbg` "IGF][PK o56 "LEI5 . 4(


6/8

Pedck 1> Fg`kc Y{ffet

Fg`kc T T yu{etk

E`n{ypk` T

Yu{etk

Yp`( Kttgt gl

pbk Kypofepk

5=( O `gh!p y{llkt ltgf fgg` yqohay#`kioyogh&pejoha# }ggt ighikhptepogh#

eh` fkfgt }tgdckfy(

=(5?< =(=1< =(5


7/8

ypepkfkhpy `g hgp tklckip gh kf}cgkk khaeakfkhp "opy ohlc{khik pbk boab ck|kc gl pbkyk pbtkk ypepkfkhpy

qg{c` dk e hkaepo|k ghk oy hgp }tkykhp/:;( E boab"kt/ qgtjcge` qey hgpk`# ecpbg{ab op oy hgp }ktiko|k` ey }gyoha eh g|ktqbkcfoha }tgdckf:

5( Pbk yp{` qey igh`{ipk` oh ghk lohehioec ohypop{pogh> pbk tky{cpy etk pbktklgtk e}}coiedck pg gpbkt etkey gld{yohkyy ghc qopb iktpeoh tkypteohpy eh` ie{pogh:

4( Pbk yp{` qey hgp deyk` gh e cghaop{òhec èpedeyk:9( Gpbkt }gyyodck ohlc{khiky "e}etp ltgf pbk khaeakfkhp&qgtj&yptkyy tkcepoghybo}/ qktk hgp pejkh {h`kt

ighyo`ktepogh(

Gh pbk deyoy gl g{t tky{cpy qk tkigffkh` pbk lgccgqoha> K|kt gtaeho~epogh ybg{c` itkepk e yptkyy feheakfkhp yptepka oh gt`kt pg tk`{ik g}ktepoha igypy eh`

teoyk kf}cgkk khaeakfkhp eh` }tg`{ipo|op( Ghk gl pbk jk kckfkhpy gl yptkyy feheakfkhp pbep

ybg{c` dk e`g}pk` oy pbk itkepogh gl eh kf}cgkk qkccdkoha }tgateffk> khy{toha tka{cet }byoiec

eipo|op# e lckrodck qgtjpofk# eh` tka{cet fkòiec ibkijy/:

Tka{cet ig{tyky gh yptkyy feheakfkhp ep pbk qgtj}ceik: Tka{cet ig{tyky lgt fo``ck feheakfkhp edg{p pbkot tgck oh yptkyy feheakfkhp eh` kf}cgkk

khaeakfkhp# ey qkcc ey pbkot ohlc{khik gh }tg`{ipo|op eh` dteh` yptkhapb:

Ybetoha agg` kr}ktokhik efgha K{tg}keh gtaeho~epoghy: Qgtj peyjy ybg{c` dk `kyoahk` oh y{ib e qe ey pg ao|k pbk kf}cgkk e ykhyk gl of}gtpehik : Tgcky eh` tky}ghyodocopoky ybg{c` dk icketc `klohk`(

D feheaoha hkaepo|k yptkyy eh` khig{teaoha eh` teoyoha kf}cgkk khaeakfkhp# pbk gtaeho~epogh qocc itkepk e

qoh&qoh yop{epogh pbep qocc fejk op keyokt pg l{cloc pbk lohehioec kr}kipepoghy gl pbk gqhkty eh` gpbkt ybetkbgc`kty(

Dodcogate}b

Bkqopp# E( "4=54/( Tkptok|k` ltgf bpp}>''qqq(egh(igf(e{'e{yptecoe'}tkyy&tkckeyky'}tkyy&tkckeyk&egh&bkqopp&

ehhg{hiky&dkyp&kf}cgkty&lgt&4=54&0&n{h&4=54(ny} "gh N{hk 5;pb 4=54/(

Deppoygh# P( "5???/ ]tkfea{nkf yptky( Cn{dcnehe> @^Y(

Dgo F( "4==9/( Yptk }to `kc{ > ]totghoj ~e }tk}g~he|ehnk oh g`}te|cnehnk ptke }to `kc{ }gcg|hob kjtkpetnk|(

Cn{dcnehe > A\ O~gdtek|ehnk(

ICI Igt}gtepk Cke`ktybo} Ig{hioc( "4==9/( Cohjoha kf}cgkk yepoyleipogh qopb }tg`{ipo|op }ktlgtfehik# eh`

i{ypgfkt yepoyleipogh( Bpp}>''qqq(jkk}kf(igf'`giWlocky'iciWetpoicWghW}tg`{ipo|op(}`l

Igcdktp# E( K(# Fg{hp# F( J(# Betpkt# N( J(# Qopp# C(# , Dettoij# F( T( "4==0/( Ohpkteipo|k kllkipy gl }ktyghecop eh`

}ktik}poghy gl pbk qgtj yop{epogh gh qgtj}ceik `k|oehik(Ng{thec gl E}}cok` ]yibgcgay# \gc( 2?# Hg( ;??

E lokc` kr}ktofkhp(Eie`kfy gl Feheakfkhp Ng{thec# \gc( 0;# Hg( 19;100(

Keypktd&Yfopb# F(# T( Pbgt}k oh E( Cgqk( "4==;/(Te~ojg|ehnk | feheakfkhp{( Jg}kt > Lej{cpkpe ~efeheakfkhp(

Ktoijygh# P( N( "4==;/( Pkypofgh y{dfoppk` dklgtk pbk [(Y( Ykhepk Igffoppkk gh Bkecpb# K`{iepogh# Cedgt eh`

]khyoghy# Fe 4


8/8

Aecc{}( "5???/( Khaeak` kf}cgkky ohy}otk igf}eh ohhg|epogh(

Bpp}>''d{yohkyyng{thec(aecc{}(igf'ighpkhp'4022='aecc{}&yp{`&khaeak`&kf}cgkky&ohy}otk&igf}eh(ey}r "ghN{hk ?pb 4=54/

Aecc{} "4== LtgfLotp# Dtkej Ecc pbk T{ck# Qbep pbk Qgtc`! Atkepkp Feheakt @g @ollktkhpcy d Feti{y

D{ijohabef , I{tp Igllfeh# Yofgh , Yib{ypkt# 5???(

Akgtak N( F( oh A( T( Nghky( "4==1/( [h`ktpehòha eh` feheaoha gtaeho~epoghec dkbe|ogt( [}}kt Ye``ck To|kt >]tkhpoik&Becc > ]ketygh(

Betpkt# N( J(# Yibfo`p# L( C(# , Beky# P( C( "4==4/( D{yohkyy&{hop&ck|kc tkcepoghybo} dkpqkkh kf}cgkk yepoyleipogh#

kf}cgkk khaeakfkhp# eh` d{yohkyy g{pigfky> E fkpe&ehecyoy(Ng{thec gl E}}cok` ]yibgcgay# \gc( 21# Hg(

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