WORKSHOPS

EPIC 2010 | 311

W9: Strategic Dialogue Toolkit: Facilitated Methods for Design Researchers PETER JONES and KALEEM KHAN, Organizers

Ethnographic researchers are often more at home in the field than in organizational settings and designers in the open studio. We often see competing internal goals trump insights from effective research-based design proposals, presentations and reports. The Strategic Dialogue workshop prepares participants with tools for organizing collaborative stakeholder workshops that help you establish joint ownership of the meaning of research.

This workshop introduces participants to collaborative sensemaking methods effective for creating strategic proposals following research in business and innovation contexts. The Toolkit presents methods developed and selected for their effectiveness following exploratory research, when a business or product strategy is required, yet still emergent and malleable.

道 W10: Designing more Effective Workshops JENNIFER GOVE and KATHY BAXTER, Organizers

Ethnographic data can be very effective in helping organizations innovate. While it often takes weeks or months to collect and analyze ethnographic data, much of the work that needs to be done comes afterwards, meeting with and sharing insights with stakeholders to ensure that the data has lasting impact. One way to generate change from ethnographic data is to use it in a workshop setting. But how do you conduct a workshop that is really well received and effective?

We will help participants set goals and define success for a workshop, explore some core workshop activities, and finally discuss ways to affect change and evaluate impacts from a workshop.

道 W11: Golden Rules for the use of video in Design Research FUMIKO ICHIKAWA, INDRI TULUSAN, and RIKKE ULK, Organizers

How do you capture difficult situations, peoples’ reflections on the fly and very moments that may be difficult to share during fieldwork/field visits, without intruding the informant's most personal spaces? Video in the hand of the person enables to capture such situations, making it an empowering tool for conducting design research. In addition, as videos bring in so much information from one of the most intimate moments of their lives, the tool also provides a creative and co-creative means and supporting a shift from treating people as ‘informants’ to ‘participants.’

The workshop is structured in three segments. First the organizers will teach from video case material collected in work with T-Mobile, Nokia, and Philip. Participants are encouraged to bring their own