strategic business analysis - ba campba-camp.org/wp-content/uploads/2015/05/strategic-ba.pdf ·...

Strategic Business Analysis Lynda Girvan

© Assist Knowledge Development

Expectations of the BA role

An advisory role which has the responsibility for

elaborating and defining requirements, and

ensuring the effective implementation and use of

information systems in line with the needs of the

business.


BAs bridge the gap between IT and business?


Definition of the BA role

An advisory role which has the responsibility for

investigating and analysing business situations,

identifying and evaluating options for improving

business systems, elaborating and defining

requirements, and ensuring the effective

implementation and use of information systems in

line with the needs of the business. Debra Paul, Business Analysis, 2014


Responsibilities of the BA

Investigation of business

systems taking an holistic view

Identification of actions to improve the operation of

business systems Documentation of the business requirements for

the IT system


The business system

Organisational structures

Processes

Legal constraints

People

Processes

Information &

Technology

Policies


Remove the IT shackles Think more

strategically

Strategic BA

Need to look through a different

lens


Business analysis process model

Business strategy and objectives

! Stakeholder identification & analysis

! Stakeholder perspectives –CATWOE

! Business activity modelling

! Business process modelling

! Activity analysis ! Gap analysis

! Investigation techniques

! Rich pictures ! Mind maps

! Business case development

! Options identification

! Cost/benefit analysis

! Impact analysis ! Risk analysis

! Business process modelling

! Investigation techniques

! Requirements engineering

! IT systems modelling techniques


Organisation v Customer value

Value Propositions

Customer Expectations

Applying strategic business analysis

Case study


The Innovation Centre

◆  Departmental Centre of Excellence for innovation –  Fast paced –  Responsive to world events –  120 people – innovators

◆  But…….. –  Innovation centre products were declining –  Many of their innovations were not stable –  Pressure to do more was increasing


◆  Internet Research Desktop ◆ Developed to allow users to

access the internet from their desktop –  Scaled from 20 to 1500+ users – Rolled out quickly – Great success But –  Support costs were escalating – Needed to transition to IT Services

so they could free up resources to innovate.

The Project


The process followed


What is the problem?

I don’t pay innovators to do support!

They need to transition their

innovations

The Boss

We’re the victims of our own success

IT services won’t support

our innovations

We’re spending too much time supporting, no time to innovate


What is the problem?

◆ Pressure from management to innovate not support systems

◆ Dissent from end users ◆ Too many innovations foisted on

business ◆ Existing innovations of poor quality ◆ Customer viewpoint not considered


Techniques used

◆  Balance Business Scorecard M ission

O bjectives S trategy T actics

◆  The Boston box


Understand your stakeholders

Different Perspec-ves ◆  Different stakeholders hold different

perspectives –  Is the customer getting value? –  Is the manager seeing value –  Are other stakeholders engaged?


Stakeholders for project

Policy and legal IT Service

s

Innova-on Centre

Customer


Understand how it works


Look for ways to improve it

◆  Introduce more rules –  Put in place better control –  Customers still not happy

The Innovation Centre approach

◆  Pass on only some parts of process –  People will feel empowered and

will want to help more –  Will see the benefits of making

more time for us to innovate


Look for ways to improve it

The strategic BA approach

Opera-ng model between ITS and IC

Created a decision making board


The Result Customer perspective

◆ Innovation Center delivers systems that are corporately supported

◆ We are involved and take responsibility for our own training

◆ Super users make sure the system is being used in the right way

◆ We are involved in identifying new innovations and help to pull new solutions through


The strategic result


The Strategic BA

Organisational structures

Processes Legal constraints

People


Remove the IT shackles Think more

strategically

Strategic BA

Need to look through a different

lens


Business Analysis 3rd Ed

Strategic Business Analysis Lynda Girvan

strategic business analysis - ba campba-camp.org/wp-content/uploads/2015/05/strategic-ba.pdf ·...

Documents