strata management services...melcorp strata we are a team of experienced owners corporation...

1Empowering strata communitiesMelcorpStrata

Strata Management Services

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Our CompanyMelcorp Strata has been active in Melbourne’s property industry for over a decade.

Our approach is built on the collective experiences and insights of a multidisciplinary team covering all aspects of the industry.

With complete, up-to-date knowledge of current legislation and full membership with Strata Communities Australia, we are able to take a best-practice approach in everything we do.

Developers have entrusted all manner of property to our care, from boutique residences to luxury towers and beyond to significant mixed-use precincts.

A commitment to owners and communities complemented by deep industry networks ensures our capability evolves with new trends and client needs.

Melcorp Strata and its wider affiliations have assisted many developers in delivering the project outcomes required to settle, lease, manage and continue to control the building beyond its handover.

We are a full-cycle business equipped with the skills and knowledge to effectively control any project beyond handover.

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24-Hour Response Time— Client services — Easy to reach— Available around-the-clock — Rapid responses assured

Balanced Teams— 1:1 OC managers & admin ratio— Pod-based team structure— Maximised efficiency— Boutique service

Total Transparency— Our ethos: transparent service— Open-door policy— Empowering OC committees— Collaborative processes

People, Processes & Prosperity— Positive attitudes — Goal-oriented— Solutions driven — Team focused

Business Network — Real Estate Service — Building & Facilities management— Accounting services & administrative support — Solutions driven

On the Leading-Edge — The latest technology— Advanced software— Building portals & IT— SCA Seminars

A Tailored Approach— Customised management processes— Focused mindset — Flexible methods— Client’s needs are our number 1 priority

Unparalleled Focus — Carefully curated portfolios per OC— Exceptional attention to detail — Regular site visits — Thorough inspections

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Why Choose Melcorp StrataWe are a team of experienced owners corporation managers, based in the heart of Melbourne’s CBD, servicing all suburbs.

It is our mission to go above and beyond in providing a comprehensive owners corporation management service that is unrivaled in the Melbourne property industry.

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Providing timely and prudent advise based

on experience and knowledge.

Supporting developers to establish thriving communities and well-run buildings.

Perfect record and reporting with

transparency and easy access for all owners.

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MelcorpStrata

CONTEXT

PLACE

DEVELOPERS

Our Mission & ValuesOur customer-centric focus is the driver of all that we do – defining our approach and reframing concepts of best-practice strata management for our clients.

We are committed to ensuring the buildings we manage are well-kept, harmonious and enjoyable places to live.

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“Melcorp Strata take a professional, individualised and personable approach to OC Management. They establish frequent, immediate and clear lines of communication and eagerly work with us to promote technological innovation for our developments.”

Diana Cassar CEO & Managing Partner Cas Real Estate

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OC Services for DevelopersMelcorp Strata works hand-in-hand with developers to ensure the seamless transformation of a development — from bricks and mortar into a thriving community.

Design ReviewWe assist in reducing the risk of inefficiencies and frustrations occurring post-settlement by conducting a detailed review of your building’s architectural designs and services.

We have established and managed many large, complex owners corporations in Melbourne and will share our learnings with you on all areas from security and concierge services through to waste management and services access.

Fee Estimates and Budget Preparation We will work in close collaboration with you to develop a budget that efficiently services and maintains your development — in an as- new condition.

It is our aim to strike the perfect balance between setting realistic costs and achieving value for money to ensure that fees are no barrier to entry.

Setting up Building ManagementIn the lead up to handover, Melcorp Strata can assist if required with the establishment of seamless building management services and/or contractors and service tenders.

We will instruct and provide advice on how to best manage the building, inclusive of any concierge services, the appointment of building managers and any other relevant service contractors.

Plan of Subdivision We can provide recommendations to the developer and land surveyor regarding arrangement of the owners corporations.

Melcorp Strata has experience in managing buildings with multiple owners corporations that incorporate shared and/or separate corridors, facilities, lifts and car parks.

We are able to advise on the best structure for the owners corporation so that owners only pay common property fees that they are liable for.

Owners Corporation RulesWe work closely with developers in setting up owners corporation rules that are critical for the future efficient management of the buildings.

Handover Our focus at this crucial stage is to facilitate a smooth transition and ensure new residents can move into the building in a safe and orderly process.

At this stage we will provide or manage the delivery of the following (if applicable, based on the buildings specific needs):

• OC rules and regulations• Comprehensive moving-in guides• A building specific portal • Appointment of building manager• Contractor and service tenders• Building and services maintenance• OC certificates • Welcome letters

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Financial Management Melcorp Strata offers a suite of financial management services tailored for each individual building.

Financial ReportingMelcorp Strata prepares financial reports using strata software (Property IQ), as well as reports tailored for individual buildings.

Our accounts team together with the owners corporation managers are able to prepare:

• Monthly income and expenditure statements • Budget variance reports• Cash flow reports • Arrears reports• Debtors and creditors reports • Bank reconciliations • Detailed expense reports • Draft budgets including levy analysis (variance for

each owners corporation and individual lots)• Other reports requested by the Committee

Accounts Payable Invoices received by our office on behalf of owners corporations are processed via a centralised, semi-automated system that requires multiple approvers to review and authorise payment prior to payment being made.

The initial entry is completed by the assisting administrator guided by an accounts payable coding guide, compiled in line with the building budget and/or maintenance plans.

The owners corporation manager is then responsible for reviewing the invoice information against works required then approving the invoice, ensuring details including the account code, payee and payment amount are correct.

The assisting administrators and owners corporation managers are experienced in managing the accounts payable function of multiple, prescribed owners corporations — which require precise allocation of invoices to relevant OC numbers (where more than one OC exists within a building complex) and relevant accounts (Administrative versus Maintenance).

An external approver such as a building manager or appointed committee member can be included as the final authority to approve invoices prior to payment.

To ensure timely payment of accounts the approval process is attended to daily, with supplier payments completed at least twice per week.

Debt RecoveryNon-financial lot owners and excessive levy arrears can adversely affect the budget and cash flow operations of an Owners Corporation.

To mitigate the possibility of a negative or unsustainable cash position and to reduce legal fees, Melcorp Strata implement efficient, cost effective and persistent debt recovery practices.

Our debt recovery process includes:• Issuing final fee notices 7 days after levy due

dates;• Weekly contact with lot owners in arrears to

enforce timely payments;• Arranging effectual payment plans to recover levy

owing in a timely manner;• Ensuring levy interest is charged, collected and if

relevant final fee notices levy raised; and• Regular communication with building managers

to ensure contact records are maintained noting current lot owners and occupants.

The 2017 SCA Strata Benchmarking Project showed that the Victorian average of levies in arrears greater than 30 days was 9.4% (http://vic.strata.community).

We are proud to state that the debt recovery processes at Melcorp Strata ensure our portfolio arrears are well below this industry average, as our average arrears beyond 30 days for the past six months is below 5%.

Maintenance Requests Process

Email Phone

Log Request

Source RequiredQuotes

EvaluateQuotes

OCApproval

Other Software

Quote or Issue Work

Order

Issue Work Order

JobComplete

CheckInvoice

Forward to Management

OC Managerto Approve

Pay Invoice

BM or Committee Approval

BMApproval

Proceed withWorks

CommitteeApproval

Pay Invoice

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Company Structure Melcorp Strata operate under the one management team.

This gives us greater fluidity across business goals and needs.

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Business Development

Manager

Assistant OC Managers

Owners Corporation Managers

Administration Team

Accounting Team

General Manager

Chief Financial Officer

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Key Personnel

Gino has over 18 years of experience in all aspects of property including Owners Corporation, Property Management and Sales.

Since 2008 he has worked for some of the largest Strata Companies in Melbourne and Queensland and has a sound knowledge of the legislative requirements in both states.

In this time Gino has managed a variety of buildings ranging from 30 to 660 lots, residential, commercial and mixed use developments. He has also completed his Certificate 4 in Property Services.

Previous ExperienceSenior OC Manager, Melcorp Strata Dates Employed: June 2016 – present

Sole Director, Melbourne OCM Dates Employed: September 2015 – May 2016

Owners Corporation Manager, VBCS Dates Employed: September 2010 – December 2014

Body Corporate Manager, Archers Body Corporate Dates Employed: September 2008 – July 2010

EducationCertificate 4 – Property Services

Certificate – REIV – Sub Agents Licence

Diploma – RG146 in Financial Planning

Gino MarinaroBusiness Development Manager 0419 593 630 [email protected]

A Strong Support NetworkWe know that while relationships are at the heart of every successful partnership, actions speak louder than words.

That’s why behind Melcorp Strata’s great owners corporation managers there is a well-resourced support team.

Vince Raso General Manager

Gino Marinaro BDM / Senior Owners Corporation Manager

John Di Vita Senior Owners Corporation Manager

Jasmine Miller Assistant Owners Corporation Manager

John Poznachowski Senior Accountant

Ruby Turner Assistant Owners Corporation Manager

Murray Slangen Owners Corporation Manager

Mel Frye Owners Corporation Manager

Christina Hack Customer Relations Manager

Doris Angeles Senior Accountant (ASA)

Teah Curwen Owners Corporation Accounts Manager

Anna Manarczyk Senior Owners Corporation Manager

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Accreditations and AlliancesMelcorp Strata are actively engaged in the Strata community as well as the wider Victorian property industry. We believe that staying connected and keeping on top of trends and changes is critically aligned to the level of expertise we can provide.

DevelopersStrata Management, like all service based businesses, is built on relationships and referrals. Melcorp Strata have established long standing and mutually beneficial relationships with several of Melbourne's leading developers and builders.

We work to provide superior service from conception to completion and beyond, to keep our clients returning to us with every new project they are involved in.

Strata Communities Australia (VIC)Strata Communities Australia – Victoria is the pre-eminent professional association for the owners corporation industry, and was formed in 1990. SCA (Vic) members must be registered, covered by professional indemnity insurance, undergo a police check, abide by the ethical code of professional conduct and choose to undertake ongoing professional training and education.

With Melcorp Strata as your managers, you will have complete assurance that your assets will be managed and the long term value of your assets will be maintained.

Macquarie Bank Macquarie Bank has been specialising in supporting the strata management industry for 30 years.

“Strata management is a service industry and clients expectations need to be understood, acknowledged and met. It is not enough to simply do your job – strata management is about relationships…” – Tim Mackenzie Head of Strata Management Segment.

PropertyIQ StrataPropertyIQ Strata offers a one-stop-shop solution for strata managers. PropertyIQ Strata allows strata managers to differentiate and scale their business in a competitive market.

PropertyIQ Strata makes every task easier for staff, creating efficiencies and saving valuable administrative time. Strata managers can access data securely, anywhere, anytime and on any device.

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The Benefits of Property IQPowered by Macquarie, Property IQ allows us to make every aspect of strata management faster and easier – staff are happier, relationships are stronger and clients can receive the information they need sooner.

From real-time meeting minutes and professional templates to rapid document retrieval, Property IQ enables us to provide the responsive service your lot owners expect.

Access Anywhere, Any Time Your strata manager is able to login from any web browser on their laptop, desktop or mobile device. PropertyIQ goes wherever they need it.

Makes Every Task EasierPropertyIQ is versatile and able to go anywhere your strata manager needs it to. This includes your body corporate meetings, enabling up-to-date information to enter straight into the system during discussion – and issue minutes and levy notices before leaving.

Levy notices and tax invoices are sent automatically, and you can customise recipient preferences.

Compliance Made SimpleAll aspects of supplier relationships can be managed, including maintenance quotes and work orders.

Estimated completion time can be recorded and compliance details viewed quickly. Building security can be safeguarded with advance access and key register management. .

Smarter Financial ManagementWith automated bank reconciliation, your strata manager can access a real-time view of body corporate financials, including overdue levies and pending bill payments.

Consolidated Levy NoticesIf a client is part of multiple Owners Corporations, Property IQ provides the ease of lot owners receiving one levy notice for multiple OC’s.

Flexible charging

Intuitive receipting

Inbuilt document

management

Scalable

Supplier compliance

Inbuilt diary

Inbuilt access and key register

Inbuilt meetings

management

Accrual accounting

Budgeting Smart payment

processing

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Community Focused Software Platforms

MyBossMyBos enables us to manage residents’ maintenance requests, bookings, documents and property announcements. We can customize the platform to showcase the building’s branding – and it has the functionality to send text messages to all residents if a matter is urgent.

Building LinkThis state-of-the-art software enables us to master our property operations and helps us run smoothly and efficiently. We are able to customise the program to suit the building’s and residents’ needs. Building Link ensures seamless communication between building managers and residents.

Key VisionCustomised web-based platform that builds communities and delivers communication. This is a one-stop destination – a wealth of applications that can benefit your building. Stay informed about building and community news, submit maintenance requests and can even chat with neighbors.

Website/Portal SystemsDepending on your building’s and community’s needs and requirements, we can customise a website and portal with booking systems and communication facilities.

Melcorp Strata can recommend a range of easy to use, integrated software platforms specific to your building requirements. This allows streamlined communication and easy management for Residents, Non Residing Owners, Building Managers and Melcorp Strata alike creating a connected community.

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A Selection of Our Portfolio Melcorp Strata manage a mix of high-rise, medium density and commercial/mix used developments.

We have a proven track record for delivering exceptional strata services.

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1. Prima Tower 35 Queensbridge Street, Southbank VIC 3006 Completed: 2014 Apartments: 661

2. Sugar Apartments 33 Johnston Street, Port Melbourne VIC 3207 Completed: 2000 Apartments: 30

3. Abode318 318 Russell Street, Melbourne VIC 3000 Completed: 2014 Apartments: 436

4. Camberwell Village 3 Monteath Avenue, Camberwell VIC 3123 Completed: 2016 Apartments: 173

5. 538 Swanston St 538 Swanston Street, Melbourne VIC 3000 Apartments: 33

6. Zen 27 Therry Street, Melbourne VIC 3000 Completed: 2012 Apartments: 426

7. Edinburgh Village 3-15 Reid Street, Fitzroy North VIC 3068 Completed: 2016 Apartments: 44

8. Ryan & Leveson 68 Leveson Street, Nth Melbourne VIC 3051 Completed: 2014 Apartments: 96

9. Arden Park 275 Abbotsford Street, Nth Melbourne VIC 3051 Completed: 2017 Apartments: 82

10. Uni Hill 240 Plenty Road, Bundoora VIC 3083 4 Levels of commercial

11. The Artist 150 Kerr Street, Fitzroy VIC 3065 Completed: 2011 Apartments: 178

12. Milano 8 Franklin Street, Melbourne VIC 3000 Completed: 2007 Apartments: 296

13 Mason Point 40 Bush Boulevard, Mill Park VIC 3006 Apartments: 412

14. Barkly Street 315 Barkly Street, Brunswick VIC 3006 Apartments: 69

15.La Scala 2 -60 La Scala Ave, Maribyrnong VIC 3032 Apartments: 329 5 Commercial lots

16.The Gateway 1-13 The Gateway, Broadmeadows VIC 3047 27Commercial lots

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Owners Corporations 4

Year Appointed 2019

Commercial Lots9

Summary

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Year Complete: 2019 // Apartments: 158 Levels: 19

Camberwell Village is a mixed use development in Camberwell. This premium address incorporates two residential towers of eight and ten levels and a five story podium with cafes and shops on the ground level.

Fatcilities include an infinity pool with sundeck, entertainers kitchen, lounge and dining spaces, barbeque area as well as spa and sauna.

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Year Appointed 2014

Commercial Lots3

Summary

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Representing the absolute pinnacle in luxury apartment living, Prima Tower is located within Melbourne’s inner city riverside suburb of Southbank, adjacent to the Crown Casino Complex.

Standing at 225m in height and completed in late 2014, it provides residents with two full levels of exclusive resident leisure amenities including: lap pool, sky pool, podium gymnasium, sky gym, spa, sauna, virtual golf, private cinema, resident lounge, sky lounge, private dining room, outdoor terrace, sun deck, change and wash rooms, barbecue facilities, massage room and 10 levels of podium parking.

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Year Appointed 2014

Commercial Lots3

Summary

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Abode318 is a landmark high-rise tower comprising 436 residential apartments.

Located on a tight CBD site opposite the State Library, it features a complex waste management and podium parking system and two full levels of resident amenities including: lap pool, sky pool, podium gymnasium, sky gym, spa, sauna, games area, communal lounge, sky lounge, study area, private dining rooms, indoor sun deck, change and wash rooms, barbecue facilities and 8 levels of podium parking.

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Year Appointed 2014

Commercial Lots2

Summary Year Complete: 2017 // Apartments: 160 Levels: 19

Completed in 2017, Royal Elizabeth comprises 16 levels of high-quality residential apartments with a full level of lifestyle amenities.

The tower features a sub-basement traffic system, state -of-the-art security system for the building’s three street frontages and multiple access points. Amenities include: a resident lounge, private dining room, yoga space, barbecue terrace and gymnasium.

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Arden Park is a brand new, boutique residential building located in North Melbourne.

Facilities include: a roof top parkland with trees, veggie plots, barbecues and timber decking, planters and seating. There is a common resident lobby with two lifts and two basement car park levels.


Year Appointed 2014

Commercial Lots1

Summary

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ReferencesIf you wish to speak directly with any of our existing clients we would be happy to put you in touch. Simply contact us on the details provided.

“Melcorp Strata take a professional, individualised and personable approach to OC Management. They establish frequent, immediate and clear lines of communication and eagerly work with us to promote technological innovation for our developments.”Diana Cassar CEO & Managing Partner Cas Real Estate

“Melcorp have a very collaborative approach and are a wealth of information when it comes to Strata Management. They have made valuable recommendations which have improved the quality and liveability of our unique building.”

Sam Matarazzo Prima Tower Owners Corporation Chairperson

“Zen has used Melcorp Strata for several years and they have proven to be a knowledgeable and professional organisation. They have impressive expertise in managing building affairs over a broad range of topics that affect high-rise buildings including staying well informed on legislation and regulations.

They also have a vast network of contacts to provide recommendations on building issues. Their information systems provide reliable tracking of invoices, payments and contract histories, this allows for timely answers on any expenditure queries.

Overall, Melcorp Strata has proven to be an excellent company to handle Zen’s Owners Corporation.”

Sam Weaner Zen Apartments Owners Corperation Committee Member

June 5, 2017 REFERRAL

Living in Prima Pearl is a unique lifestyle decision. Everything is at your doorstep. Crown Casino, all the restaurants that Melbourne has to offer, the Art and sport precinct, all within easy walking distance of our iconic, landmark building.

Our committee is made up of a diverse group of individuals, all with strong personalities and strong opinions. All of the OC members take an active interest in the building, the surrounding area and what is happening in our community. We have an engaging group, which makes for a functional and progressive committee.

I have been on the committee since inception (two years) and hold the position of Chair. At inception Melcorp Strata (Formerly OCM) was awarded the contract for our building. Melcorp was not selected by the committee; this was undertaken by the developer. Having said this Melcorp have always treated their position as OC Manager as a privilege and not a right.

Whilst Melcorp perform all the OC Manager responsibilities, if feels more like a partnership between the OC and the Manager. They have a very collaborative approach and are a wealth of information when it comes to Strata Management. Gino has a unique way of dealing with people, respectfully and treats everyone on the committee as equals. This can be difficult at time given the personalities of committee, which has a large number of professional on it. Gino does an excellent job on keeping us on topic and ensuring we focus on things that matter and things we can control, and don’t waste too much time on issues that are beyond the committee’s position to influence. Melcorp has made valuable recommendations which have improved the quality and liveability of our unique building.

In my position as Chair I have a great relationship with Gino and Melcorp Strata, and am very satisfied with their valuable contribution to our committee and our building. It’s a great partnership with our manager being both responsive and proactive to the building’s and owner’s needs. I would have no hesitation in recommending Melcorp Strata to other established OC’s and / or developers.

Having been on other Committee’s and now experienced the difference of Melcorp Strata, the only recommendation I can make for improvement if for Melcorp to remain progressive and up to date with what is occurring in the OC space, as it has to date.

Should anyone wish to discuss any aspect of the above in further detail, I am more than happy to do so.

Regards,

Sam Matarazzo Prima Tower - Owners Corporation Chairperson

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Contact Us

Melcorp Strata 477 Swanston Street Melbourne VIC 3000

P: +61 3 8638 1822 melcorpstrata.com.au [email protected] strata communities

MelcorpStrata

strata management services...melcorp strata we are a team of experienced owners corporation...

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