Stitching Together a UX Strategy for Wearables and the Mobile Mainframe

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Post on 19-Jan-2015



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Google Glass, Samsung Gear, MetaWatch, Fitbit Flex, and a whole host of other wearable devices are weaving a connectivity web with a similar underlying pattern: the smartphone is emerging as the mobile mainframe. Our phones are powerful, always-on, always-connected machines that pipe data to and from these terminals (or devices). The result is an amazing collection of capabilities and experiences for the user.


<ul><li> 1. Stitching Togethera UX Strategy forWearables and theMobile MainframeBig (D)esign ConferenceFriday, Sept 5 at 1:00pm in the Mobile (Trinity V)by Philip Likens</li></ul> <p> 2. WearableLove &amp; Hate@PhilipLikens 3. 7 Questions For New Tech1.What is it?2.What can it do?3.Why does it matter?4.Who are the leaders?5.How do I design for it?6.What does it mean for our profession?7.Where are we headed? 4. WHAT IS IT? 5. WHAT IS IT? /WearablesBody-borne devices with complex interfaces,visual displays, multiple use cases, ongoingconnectivity, and some computational power.This is not to take away from smart clothing, etc.@PhilipLikens 6. Internet Of Things Is Here! WHAT IS IT? /All things working in perfect harmony! @PhilipLikens 7. ErInternet Of Thing? WHAT IS IT? /All things funnel through 1 thing - the Mobile Mainframe! @PhilipLikens 8. And finally, users always have their smartphone so we want to make sure all theseconnected experiences work based on yoursmart phone: be it your wearables, be it your car,or like we have shown with Chrome Cast, yourtelevision Google IO 2014 Keynote 9. Internet Of Things? WHAT IS IT? /@PhilipLikens 10. WHAT CAN IT DO?@PhilipLikens 11. Log WHAT CAN IT DO? /Athos @PhilipLikens 12. NotifyMetaWatch M1WHAT CAN IT DO? /@PhilipLikens 13. CommunicateFiLIPWHAT CAN IT DO? /@PhilipLikens 14. MonitorSproutlingWHAT CAN IT DO? /@PhilipLikens 15. RecordBaidu EyeWHAT CAN IT DO? /@PhilipLikens 16. FindPebbleWHAT CAN IT DO? /@PhilipLikens 17. ConsumeBragi DashWHAT CAN IT DO? /@PhilipLikens 18. ControlSamsung GearWHAT CAN IT DO? /@PhilipLikens 19. VerifyNymiWHAT CAN IT DO? /@PhilipLikens 20. ComfortCuffWHAT CAN IT DO? /@PhilipLikens 21. OthersDigitsoleWHAT CAN IT DO? /@PhilipLikens 22. WHAT CAN IT DO? /Powerful Experiences Notifications on my wrist without having to lookat my phone Doing simple tasks on my wrist without havingto access my phone@PhilipLikens 23. WHAT CAN IT DO? /Drawbacks Overwhelmed with notifications Connectivity challenges Fashion More devices weighing me down@PhilipLikens 24. FashionWithings ActivitieWHAT CAN IT DO? /@PhilipLikens 25. FashionMotorola Moto360WHAT CAN IT DO? /@PhilipLikens 26. WHAT CAN IT DO? /FashionSamsung Gear S w/ Swarovski Crystals@PhilipLikens 27. FashionTory Burch for FitbitWHAT CAN IT DO? /@PhilipLikens 28. FashionStelle Audio ClutchWHAT CAN IT DO? /@PhilipLikens 29. WHY DOES IT MATTER?@PhilipLikens 30. Across the world, people check their Androidphones an average of 125 times every day. Google IO 2014@PhilipLikens 31. WHY DOES IT MATTER? /My TakeWearables are the emerging front-end formobile design.Next embeddables? @PhilipLikens 32. Adoption Rates Of Tech WHY DOES IT MATTER? / 33. WHO ARE THE LEADERS? 34. WHO ARE THE LEADERS? /Google Contextually Aware Voice Enabled Seamless Mobile FirstApple and Google seems to be diverging in their approaches. @PhilipLikens 35. WHO ARE THE LEADERS? /Apple Speculation Maybe announced Tuesday? Could be awesome? Could use Today widgets as a jumping offpoint?@PhilipLikens 36. WHO ARE THE LEADERS? /Pebble Nov 2013 adopted a new SDK platform Ready to go Should be relevant for a while@PhilipLikens 37. WHO ARE THE LEADERS? /Hold On Heads Up As a consumer, dont know what to do with itnow Directions is the current killer app Need better use cases Must get more fashionable Must get more discrete Industrial / Business path to adoption?@PhilipLikens 38. HOW DO I DESIGN FOR IT? 39. HOW DO I DESIGN FOR IT? /Map Information Needs Make note of potential environment(s) Consider personal contextWe used a Graffiti Board to gather ideas fromwithin Sabre concerning Traveler Needs on theday of travelex. What information / tasks do you need access to whenyoure sitting at your gate?@PhilipLikens 40. Notifications HOW DO I DESIGN FOR IT? / 41. HOW DO I DESIGN FOR IT? /Threshold For Action There is a threshold for action moving from awearable to your phone. Dig the phone out of your pocket (or find it) Unlock it Find the app Do the taskWears Open on Phone helps Apples continuity extended to wearables?@PhilipLikens 42. Taking Action HOW DO I DESIGN FOR IT? / 43. Taking Action HOW DO I DESIGN FOR IT? / 44. WHAT DOES IT MEAN FOROUR PROFESSION? 45. WHAT DOES IT MEAN FOR OUR PROFESSION? /Design With Context Consider the environment Leverage sensors Be careful of speculation@PhilipLikens 46. WHAT DOES IT MEAN FOR OUR PROFESSION? /Design For Continuity Think about what youre calling the user to do Make it easy for them to pick up where theyleft off Assume interruption@PhilipLikens 47. WHAT DOES IT MEAN FOR OUR PROFESSION? /Design For Voice Voice will be a huge part of the next 5-10years. Google is betting on it. Apple seems tobe as well. As UXers, are we glorified Graphic Designers ortruly concerned with UX?We have to understand the UX of voice.@PhilipLikens 48. WHAT DOES IT MEAN FOR OUR PROFESSION? /Voice Testing Hotel search tutorial Voice only Text only Call &amp; Response 15 total participants Threw out call and response Text &amp; Voice tied on task completion Visual (12), Auditory (0), Kinesthetic (3) Learners@PhilipLikens 49. WHERE ARE WE HEADED?@PhilipLikens 50. WHERE ARE WE HEADED? /My FutureWatch w/ Cell: notifications / small tasks /emergencies BLE Headset: audio content consumption,talking on the phone, small content creation 7 Tablet w/ Cell: creation + consumption Laptop: creation + consumption power use@PhilipLikens 51. In Everyday Lifevoice/watch/phone/tablet/car/laptopKids:Commute:Walking:Desk:Meetings:Lunch:Evenings:+++---+++++++-+++++++-+-++++-+--------++-+WHERE ARE WE HEADED? /@PhilipLikens 52. In Washington DCvoice/watch/phone/tablet/car/laptopTrain:Walking:Airport:-+-+++++++-+-----+WHERE ARE WE HEADED? /@PhilipLikens 53. WHERE ARE WE HEADED? /Not Sure When It Will Happen It benefits major manufacturers to tetherdevices together Need a disruptive outsider (as Apple was withthe iPhone) Turns out Samsung is disruptive, even tothemselves, though we still have theecosystem limitation@PhilipLikens 54. My Future?Samsung Gear SWHERE ARE WE HEADED? /@PhilipLikens 55. Jawbone EraMy Future? WHERE ARE WE HEADED? /@PhilipLikens 56. My Future? WHERE ARE WE HEADED? /Samsung Galaxy Note 3@PhilipLikens 57. WHERE ARE WE HEADED? /Os Convergence Because of the non-native connectivity, I thinkwell have an OS funnel Apple Googles Android Wear Tizen MetaWatch Pebble 2-3 major platforms - my guess is Apple, Google,Pebble (lo-fi / underground option)@PhilipLikens 58. WHERE ARE WE HEADED? /Other Thoughts On The Future Fashion Matters OS consolidation brings better UX Fitness bands largely disappear Connectivity has to resolve before massadoption Touch (only) is not the holy grail@PhilipLikens 59. Thank You.@PhilipLikens </p>