Steven Dale Allison Resume

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<p>Steven Dale Allison903 S. Maple Nampa, ID 83686 (208) 230-2429 Email: stevendallison@hotmail.com____________________________________________________</p> <p>PERSONAL ATTRIBUTES:</p> <p> Ability to work with other teams to resolve issues</p> <p> Consistently, accurately, and in a timely fashion record all service requests and issues in the IT ticketing system, triaging tickets to other members of the IT team or other support teams when necessary or appropriate</p> <p> Create and update knowledge documents that contain instructions to follow for resolution of issues</p> <p>EXPERIENCE:</p> <p>November, 2011 to Present Technical Solutions Rep III Hewlett-Packard </p> <p> Investigate and resolve customer issues with software and hardware. Extensive ability to search and update tickets in the ticketing system.</p> <p> Connect to other computers and servers using Universal Naming Convention or Remote Desktop Computer. Effectively troubleshoot and resolve customer issues. </p> <p> Subject matter expert for the Hosted Virtual Desktop solution. Keep 16 knowledge base documents up to date. Train agents on methodologies used to correct problems.</p> <p> Activate iPhones and iPads and fix issues.</p> <p>March, 2011 to November, 20011 Customer Service Rep II Webster Data Communication Analyzed and corrected customer issues with software and hardware. </p> <p>August, 2009 to March, 2011 Agent Teleperformance, Meridian ID Analyzed and resolved customer issues with cell phones and features. Researched and fixed problems with service and bills. </p> <p>August, 2005 to April, 2009 Customer Service Representative II T-Mobile, Meridian ID Analyzed and resolved customer issues with cell phones and features. Began as an agent and worked my way up to work for customer retention.</p> <p>March, 1996 to November, 2005 Software Developer Saint Alphonsus Regional Medical Center, Boise ID Design of enterprise-wide health information management software. Analyzed and resolved software problems. Streamlined the process of transcription creation, distribution, and physician approval. Quickly became an expert in new software.</p> <p>EDUCATION:09/1981 06/1985 Bachelor of Arts, Computer Information Systems, Northwest Nazarene, Nampa, ID</p>