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Vol. 27, 02/2014ISSN: 1394-0198KDN: PP18090/04/2013 (033501)Standards & Quality News
ENHANCING LIVES
THROUGH STANDARDS AND QUALITY
Adoption of Management System Standards and Best Practices.
READY FOR CHANGE
MS 1900:2014, Shariah-based quality management systems.
PRINCIPLES TO PRACTICES
Improving health, safety and productivity with human-friendly systems.
ERGONOMICS STANDARDS
CONT
ENTS
S&Q
Vol
.27,
02/2
014
“Enh
anci
ng L
ives
thro
ugh
Stan
dard
s and
Qua
lity”
Ready for ChangeAre Malaysian organisations ready to adopt management system standards?
02
OF INTEREST
Human-friendly SystemsErgonomics standards for improving health, safety and productivity.
13 AnnouncementsFind out more about certifications and standards at SIRIM.
20
From Principles to PracticesMS 1900 is the Islamic version of ISO 9001, the first of its kind worldwide.
06
Feeling TherapeuticThe time has come for a global benchmark on wellness spas.
17
Pure and Clean See page 10.
FEATURES
Unless otherwise stated, all content is copyright © SIRIM Berhad. Standards and Quality News is published every quarter and distributed to SIRIM’s clients, certified companies and Standards Development Committee members. Editorial material may be freely reproduced provided credit is given to this newsletter. Except for advertisements by subsidiaries and affiliate companies of SIRIM Berhad, SIRIM Berhad does not in any way either directly or indirectly endorse any advertisements by other companies printed herein and hereby denies any liability in relation to the accuracy of the same.
Road WorthyA standard for safeguarding the users of electric motorcycles.
18
Clean Enough?MS 2550 sets a minimum standard for cleaning performance.
12
New Reference MaterialsEnsuring the reliability of tint meters as well as paddy and rice moisture meters.
19Pure and CleanGuidelines and ratings on toilet cleanliness for mosques and suraus.
10
S&Q | VOL.27, NO.2, 2014
1HIGHLIGHT
Standards & Quality NewsVol. 27, No. 2, 2014
PUBLICATION COMMITTEE
Chairman:En. Azim Ng Abdullah
Members:Pn. Khalidah MustafaEn. Parama Iswara SubramaniamDr. Osman ZakariaDr. Mohd. Azman Idris Tn. Hj. Abdul Aziz Long Tn. Hj. Azman HassanPn. Zurina Mohd. BistariPn. Haliza Ibrahim
EDITORIAL COMMITTEE
Pn. Khalidah MustafaEn. Parama Iswara SubramaniamDr. Mohd. Azman IdrisPn. Zurina Mohd. BistariPn. Evelyn Liew Yuen ChunPn. Roslina HarunPn. Irene Shafinaz HassanPn. Lili Masni Ab. Jalil
PUBLICATION COORDINATOR
Pn. Lili Masni Ab.JalilTel: +603-5544 6346Fax: +603-5544 6348Email: [email protected]
Copies of this newsletter are available on the SIRIM website and on request from:
SIRIM Berhad1, Persiaran Dato’ MenteriSection 2, P.O. Box 703540700 Shah Alam, SelangorTel: +603-5544 6000Fax: +603-5510 8095Web: http://www.sirim.my
Concept & Design:Marcus Gomez & Partners Sdn Bhd27, Jalan SS2/247300 Petaling Jaya, Selangorwww.marcusgomez.com
Printed by:SIRIM Berhad1, Persiaran Dato’ MenteriSection 2, P.O. Box 703540700 Shah Alam, Selangor.
The concept of “quality of life” is measured according to different methodologies around the world, although there are several common factors taken into account by many organisations such as the Organisation for Economic Co-operation and Development (OECD) and the United Nations Development Programme (UNDP). Such factors include material wellbeing, education, health, safety, community and environment. As Malaysia continues to make strides towards developed nation status, it is clear that businesses as well as members of the public will benefit from better quality of life through the development and implementation of standards and quality at every level.
This issue of S&Q News, themed “Enhancing Lives Through Standards and Quality,” covers many of the ways in which SIRIM supports better living for Malaysians, particularly in areas that impact quality of life such as quality of the workplace, productivity, hygiene, safety and wellness.
As a follow-up to our last survey on the adoption of management system standards in 2011, our lead story “Ready for Change” covers the changing levels of adoption, implementation and interest in standards-based management systems (SBMS), improvement tools and techniques, and best practices, as of 2014. The latest survey reveals progress in the area of standards adoption, increased commitment from top management, and greater momentum in implementing SBMS and best practices.
The impact of management system standards on human values remains minimal, however, and there is a need for management systems that address moral values. MS 1900:2014, Shariah-based quality management systems - Requirements with guidance (First revision) specifically addresses Islamic values as part of a quality management system based on the ISO 9001 framework. Our article “From Principles to Practices” describes MS 1900 in further detail.
SIRIM also continues to make important progress in guidelines and ratings on toilet cleanliness for mosques and suraus and a Malaysian Standard for cleaning performance in public and commercial buildings. In this issue, we also cover SIRIM’s development of a total of 100 Malaysian Standards on ergonomics, along with the strategic steps taken by the Government to boost awareness of ergonomics standards in the country. We also look at a global benchmark for the strategically important wellness spa industry, a standard for electric motorcycle safety, and new reference materials for tint meters and paddy and rice moisture meters.
We trust that these articles and updates will provide useful insight into the many ways in which standards and quality continue to touch Malaysian lives.
Editorial Committee.
ENHANCING LIVES THROUGH STANDARDS AND QUALITY
S&Q | VOL.27, NO.2, 2014
2 MANAGEMENT SYSTEM STANDARDS AND BEST PRACTICES ADOPTION
READY
B est practices have long been recognised as an important requirement for successful
organisations in Malaysia. In 1971, a Japanese multinational, Matsushita Co (M) Ltd, implemented the first quality control circle (QCC) in the country. In 1983, the Government chose Japan and Korea as models and partners for Malaysia’s development and industrialisation process as part of the Look East Policy, which culminated in the launch of the National Productivity Seminar and Quality Campaign by the Malaysian Prime Minister. This was the turning point for a quality and productivity revolution within companies and government agencies.
In 1991, SIRIM Berhad and MPC jointly launched the Regional Quality Program with an emphasis on training in the latest trends in quality techniques, tool and approaches. In early 2005, SIRIM launched the Total Quality Fast Track Model to further promote best practices among Malaysian organisations.
In 1987, ISO 9000 became the first Management Systems Standard to be introduced in Malaysia. This was followed by other standards such as ISO 14001 and OHSAS 18001. More recently introduced standards include MS 1900 (Quality Management System from Islamic Perspectives), MS 2300 (Value-Based Management Systems-Requirements from an Islamic Perspective) and ISO 39001 (Road Traffic Safety Management System). Today, it is estimated that more than 10,000 organisations in Malaysia have been certified to ISO 9001 alone.
As part of its role as national champion for quality, SIRIM has conducted a number of surveys to investigate the current status of management system standards and best practices adoption and its impact on transforming quality culture among Malaysian organisations. By understanding the implementation of standards and best practices, and particularly their impact in transforming employee mindsets, we
will be able to formulate strategies and policies to enhance organisational competitiveness in both government and private use.
SCOPE OF SURVEY
The most current survey was conducted in March 2014, covering 1000 certified Standards Based Management Systems (SBMS) organisations and producing 117 reliable responses, which constituted a response rate of 12 percent. The response rate is much lower than the previous surveys conducted on ISO certified organisations [Idris et. al 1996, Idris and Suliman, 2006 and Idris et al, 2011].
A large proportion (38%) of the organisations were categorised as medium-sized, employing between 51 and 150 employees. A further 34% of the organisations were large organisations employing more than 150 employees, while 28% of organisations employed less than
CHANGE?FOR
A new survey investigates the current status of management system standards and best practices adoption in Malaysia. How have they impacted the transformation of quality culture in Malaysian companies? By Dr. Mohd Azman Idris, Sirim Training Services.
ARE MALAYSIAN ORGANISATIONS
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3MANAGEMENT SYSTEM STANDARDS AND BEST PRACTICES ADOPTION
Management System Standards
No. of organisations implemented
No. of organisations intend to implement
ISO 9001 99 3
ISO 14001 19 11
OHSAS 18001 16 12
Halal – MS 1500 7 1
HACCP – MS 1480 7 1
GMP 7 2
ISO/IEC 17025 5 5
TS 16949 4 1
ISO 27001 1 2
ISO 29001 1 1
ISO 17799/BS 7799 0 1
MS 1900 0 1
ISO 50001 0 2
ISO 13485 0 2
TABLE 1: BREAKDOWN OF STANDARDS-BASED MANAGEMENT SYSTEMS
Effect Percentage of Respondents
Customer Communication 65%
Product Quality 60%
Internal Communication 58%
Employee Communication 55%
Supplier Communication 53%
Vendor Performance 48%
Business Control 47%
Employee Morale 33%
TABLE 2: BREAKDOWN OF EFFECTS OF SBMS ON ORGANISATIONS
51 employees (small companies). A total of 65% of the respondents were involved in manufacturing and the remaining were in service industries.
THE ADOPTION OF STANDARDS-BASED MANAGEMENT SYSTEMS (SBMS)
The breakdowns of management systems standards adopted by organisations are as shown in Table 1. ISO 9001 standards were recorded as having the highest adoption rate (85%), followed by ISO 14001 and OHSAS 18001. The OHSAS standard is becoming particularly popular among construction and building companies, while demand for HALAL, GMP and HACCP is growing in food industries. More organisations are embarking on ISO 14001 as their initiatives towards becoming green and sustainable. On the other hand, the demand for ISO 9001 and TS 16949 is on the downward trend. This indicates that ISO 9001 has reached some sort of maturity. This is also true for TS 16949, as most of organisations involved in automotive component manufacturing have been certified. Notably, new standards such as ISO 50001 and MS 1900 are being considered for future adoption by Malaysian organisations.
THE EFFECT OF STANDARDS-BASED MANAGEMENT SYSTEMS ON ORGANISATIONS
Based on findings, improved customer communication (65%) was identified as the most highly regarded external benefit resulting from the implementation of SBMS (Table
2). Other external benefits were improved supplier communication, cited by 53% of the respondents, and improved vendor performance, cited by 48% of respondents.
A number of internal benefits were cited. A total of 60% of the respondents reported that the
S&Q | VOL.27, NO.2, 2014
4 MANAGEMENT SYSTEM STANDARDS AND BEST PRACTICES ADOPTION
Reasons Percentage of Respondents
To improve performance 70%
Accepted as good practice in the industry 43%
Customers demanded it 30%
As part of TQM effort 15%
Others - Competitors had it 8%
Improvement tools and techniques and best pracices
No. of organisations implemented
No. of organisations intend to implement
Key Performance Indicators (KPIs) 65 3
5S 63 0
TQM 45 8
Kaizen 33 3
Employee Survey 28 2
Benchmarking 27 2
Total Prevention Maintenance (TPM)
23 4
Statistical Process Control (SPC) 21 3
ICC/QCC 20 3
7QC Tools 20 3
Customer Relationship Management (CRM)
18 3
FMEA 14 5
Lean Manufacturing 13 9
Balanced Score Card 11 5
Quality Awards 10 4
New 7 QC Tools 5 3
6-Sigma/Lean Six Sigma 4 8
TRIZ 1 3
TABLE 3: REASONS FOR STANDARDS-BASED MANAGEMENT SYSTEMS
implementation of SBMS had assisted in improving product quality while 58% of the respondents cited improved internal communications. Other internal benefits cited by respondents included improved employee communication (55%), improved business control (48%) and improved employee morale (33%). Improved employee morale was the least in terms of benefits gained through the implementation of SBMS. These findings were in line with previous surveys, and indicated Standards Based Management Systems had positive effects on the organisations.
THE NEED FOR STANDARDS-BASED MANAGEMENT SYSTEMS
The main reasons for adopting SBMS are summarised in Table 3. The most important reason for adopting SBMS was for improving overall organisation performance. A high percentage of organisations regarded SBMS as a good practice that the industry should adopt. It is evident from this survey that customer demand was not the most cited reason for adopting SBMS, compared with previous studies.
IMPROVEMENT TOOLS AND TECHNIQUES AND BEST PRACTICES
A breakdown of the adoption and future adoption of various
improvement tools and techniques, and best practices is shown in Table 4. The most frequently adopted best practices were KPIs, 5S (Japanese Housekeeping), TQM and Kaizen. New 7QC Tools, 6 Sigma and TRIZ
were the least adopted activities and were relatively new to most of the organisations. Respondents were asked about the most likely quality activities to be adopted in the next three years. Lean Manufacturing
TABLE 4: BREAKDOWN OF IMPROVEMENT TOOLS AND TECHNIQUES AND BEST PRACTICES
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5MANAGEMENT SYSTEM STANDARDS AND BEST PRACTICES ADOPTION
TABLE 5: MAIN DIFFICULTIES FOR MANAGEMENT STANDARDS AND BEST PRACTICES
Difficulties Percentage of Respondents
Attitude 69%
Understanding 51%
Coordination 50%
Formal Procedures 43%
Resources 42%
Keeping It Going 39%
Leadership Commitment 38%
“Top management in surveyed
organisations have become
more receptive to change.”
was the most wanted quality activity, followed by 6-Sigma and TQM.
DIFFICULTIES IN IMPLEMENTING MANAGEMENT STANDARDS AND BEST PRACTICES
The main difficulties faced during implementation and introduction of SBMS and best practices are shown in Table 5. These comprised challenges in changing attitude; developing an understanding of concepts, principles and purposes; coordinating the initiatives; developing and implementing formal procedures; working with resource constraints; overcoming lack of commitment from top management; and maintaining the initiatives.
In comparison with previous findings (1996, 2011) changing attitude is still considered as the most difficult challenge that the organisations have to face. It was surprising to note that leadership commitment and keeping the momentum were among the least frequently encountered difficulties faced by the organisations, which is quite a reversal from the previous findings by the author [Idris et. al. 1996 and Idris et. al 2011]. This indicates that top management in surveyed organisations have become more receptive to change.
CONCLUSIONS
The survey revealed that Malaysian organisations are paying more attention to the need for management standards and best practices. There is a steady increase in the number of organisations adopting new management standards such as ISO 27001 and ISO 29001 and best practices such as 6-Sigma and Lean Manufacturing. This is a strong indication that Malaysian organisations are willing to change their culture for the betterment of organisational performance.
However, the impact on improving human values is still minimal. More efforts are needed to address issues pertaining to human values, particularly moral values. Strengthening these human values will ensure a sustainable transformation to drive organisational excellence.
REFERENCES
Idris, M.A., McEwan, W. & Belavendram, N. [1996] The Adoption of ISO 9000 and Total Quality Management in Malaysia, The TQM Magazine, Vol. 8 No. 5, pp. 65-68.
Idris, M.A. & Suliman, A [2006] The Future Trend on Standards and Quality Practices in Malaysia,
Proceedings of 11st International Conference on ISO 9000 and TQM (11st ICIT), Hong Kong, 10-12 April 2006
Idris, M.A., Ab Aziz, N.F. & Zailee, S. [2011] The Adoption of Management System Standards & Best Practices in Malaysia (Current and Future Trend), Proceedings of 15th International Conference on ISO 9000 and TQM (15th ICIT), Malaysia, 26-28 July 2011
Idris, M.A. & Ab Aziz, N.F [2014] Sustainable Transformation through Excellent Organization Management, Proceedings of 18th International Conference on ISO 9000 and TQM (18th ICIT), Malaysia, 21-23 April 2014.
S&Q | VOL.27, NO.2, 2014
6 SYARIAH-BASED QUALITY MANAGEMENT SYSTEM
Malaysia has developed the first ever version of ISO 9001 based on Islamic values: MS 1900:2014, Shariah-based quality management systems - Requirements with guidance (First revision).
T he context of quality in Islam stems from the holy Qur’an and the Sunnah (the
teachings of the Prophet Muhammad, Peace be upon him). Islamic principles reinforce and enhance quality in management, which is a substantial element in achieving Itqan - a quality-related term used by Prophet Muhammad to denote continually improving performance by the parties in any task, activity or function.
Allah asks Muslims to achieve Itqan, and condemns all deception and fraud in daily dealings as well, and especially in all matters of religion and daily life. Many of the Prophet Muhammad’s hadith or
sayings also stress the crucial sense of community and self lessness, among members, organisations and society as a whole, for the achievement of equity, equality and social integration.
Muslims are asked to act responsibly in holding any position or performing our jobs and duties. In the Prophet Muhammad’s sayings, he explains that we all have responsibilities, whether in the family, in the workplace or in society as a whole.
These responsibilities towards ourselves and others mean that we should be honest, transparent and just, through the following approaches:
1) To draw from the perfection of Allah’s work
2) To follow the best standards 3) To uphold ethics within a value
system that governs society4) To have excellence 5) To ensure integration in any task
and behaviour
The summary of good work (religious, professional, social) in Islam means and indicates that it should have the following five principles:
1) Integration among all aspects of work (the objectives and techniques) – worship is not complete without good deeds.
PRINCIPLESPRACTICESTO
FROM
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7SYARIAH-BASED QUALITY MANAGEMENT SYSTEM
“This system focuses on these
needs for the creation of what could be referred to as a Shariah-
based quality management
system.”
2) Good work is not only doing good but avoiding the bad and keeping oneself and others safe from harm as well.
3) Good work should be both ethical and successful.
4) The utility of work, which means that any work should benefit the worker, such as welfare, a good social life and health.
5) Preparation and training to do good work, which requires effort and knowledge.
The Islamic system was based on individual self-actualisation, which means allowing individuals to reach the peak – Itqan – in the performance of their duties. A system was created to fit the people and the activity involved, in this context, in an organisation.
MS 1900:2014, SHARIAH-BASED QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS WITH GUIDANCE (FIRST REVISION)
MS 1900 is developed using the ISO 9001 framework, i.e. the Islamic version of ISO 9001, and is the first of its kind worldwide. This Islamic version of a quality management system focuses on these needs for the creation of what could be referred to as a Shariah-based quality management system. This is not to say that ISO 9001 is not in line with Islam, but rather that it is not really comprehensive if it is to be applied by an Islamic organisation or a body with the majority of its workers and clients made up of Muslims.
The objective behind this effort is to create a standard to inculcate the Islamic practices and methods in an organisation’s quality management system. Through the appreciation of these values in an organisation’s management and administration, the firm’s work quality and performance
would be improved in line with the objective brought by Islam.
The move to establish and refine the standard is timely, as the nation is experiencing a decline in the appreciation of noble values among society and the business community. This situation could be viewed in terms of transparency, corruption, workers’ commitment and other issues that are enveloping the government and private sector administration in this nation. Incongruously, the companies that face these issues are organisations led by Muslims and the majority of their workers are Muslims. Hence, it is hoped that the implementation of MS 1900 will assist a firm to improve its quality and performance to make a more meaningful contribution to the development of society.
There is nothing in ISO 9001 that contradicts Islam. In fact, its contents are suitable to serve as guidelines for improving the performance and work quality of an organisation. However, ISO 9001 does not emphasise on Islamic input that can be utilised as a yardstick by an Islamic organisation or an organisation in which Muslims make up the majority of its employees or clients.
The adoption of a Shariah-based quality management system should be a strategic decision for an organisation. The design and implementation of an organisation’s quality management system is influenced by varying needs, particular objectives, the products provided, the processes employed and the size and structure of the organisation. It is not the intent of this standard to imply uniformity in the structure of quality management systems or uniformity of documentation.
Malaysian Standard MS 1900 is developed with the aim or ensuring that organisations are managed in accordance with the Shariah principles and practice of the quality management system. This standard requires organisations to identify Shariah-critical control points throughout their processes, guided by the principles of halal and haram and principles of muamalat (transactions). This standard also incorporates core organisational values framework for good governance.
The quality management system requirements specified in this standard are complementary to requirements for halal products.
This standard can be used by internal and external parties, including certification bodies, to assess the organisation’s ability to meet Shariah, customer, regulatory and the organisation’s own requirements.
The objectives of this standard are:
a) to inculcate, enhance and practise Shariah requirements into an organisation’s quality management system that emphasises on universal values;
b) to enhance the good governance and efficiency of the organisation in a way which is
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8
Continual improvement of the Shariah-based quality management
system
Shariah requirements
Satisfaction
Customers
Input Output
Managementresponsibility
Resourcemanagement
Measurement,analysis and
improvementValues
management
Productrealisation Product
consistent with the Islamic principles; and
c) to provide confidence and enhance satisfaction among Muslims and other stakeholders of the organisation.
This standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a Shariah-based quality management system, to enhance customer satisfaction by meeting customer requirements.
For an organisation to function effectively, it has to identify and manage numerous linked activities. An activity using resources, and managed in order to enable the
transformation of inputs into outputs, can be considered as a process. Often the output from one process directly forms the input to the next. The application of a system of processes within an organisation, together with the identification and interactions of these processes, and their management, can be referred to as the “process approach.” An advantage of the process approach is the ongoing control that it provides over the linkage between the individual processes within the system of processes, as well as over their combination and interaction.
This approach emphasises the importance of:
a) understanding and meeting Shariah requirements;
b) understanding and meeting customer, legal and other requirements;
c) the need to consider processes in terms of added value;
d) obtaining results of process performance and effectiveness; and
e) continual improvement of processes based on objective measurement.
The model of a Shariah-based quality management system shown in the figure above illustrates the process linkages presented in this standard. This illustration shows that Shariah requirements are fundamental to the establishment of the organisation’s quality management system, and customers
S&Q | VOL.27, NO.2, 2014
9
play a significant role in defining requirements as Shariah-based inputs.
The monitoring of customer satisfaction requires the evaluation of information relating to customer perception to determine whether the organisation has met the customer and Shariah requirements.
MS 1900 specifies requirements for a quality management system where an organisation:
a) needs to demonstrate its ability to consistently provide product that meets Shariah, customer and applicable regulatory requirements; and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to Shariah, customer and applicable regulatory requirements.
All requirements of this standard are generic and are intended to be applicable to all organisations that produce halal products, regardless of type and size.
This standard emphasises the implementation of a quality management system from the Islamic perspectives, therefore compliance to this standard does not necessarily imply compliance to other Shariah-based standards.
This standard is not applicable to organisations with core activities as listed below:
a) manufacture or sale of non-halal products or related products, for example selling of liquor and pork;
b) financial service solely based on riba’ (interest);
c) gambling and gaming;d) conventional financials or
insurance;
e) pornography;f) entertainment activities that are
non-permissible according to Shariah;
g) stockbroking or share trading in Shariah non-compliant securities/companies; and
h) other activities deemed non-permissible according to Shariah.
CREATING A VALUES-FIRST ORGANISATION
Compared to the conventional quality management system, this standard provides a clause on organisational values management whereby the top management of an organisation is required to identify, establish, document, implement, monitor and measure a set of values within the organisation.
This Malaysian Standard also provides informative guidance on its use.
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10
J abatan Agama Islam Selangor (JAIS) has brought up concerns about the importance of toilet
cleanliness in mosques and suraus. To address the issue, SIRIM proposed the development of two standards, which are intended to introduce toilet cleanliness ratings for mosques and suraus in Selangor.
After spearheading the development of the preliminary draft of the standards, SIRIM Berhad collaborated with JAIS to obtain feedback on the draft standards through a one-day workshop attended by representatives from mosques and suraus in Selangor.
The standard was developed with the following objectives:
a) To standardise the requirements to maintain the cleanliness of toilets in mosques and suraus, which includes management responsibility of mosques and suraus, basic requirements and facilities;
b) To standardise methods of assessing the cleanliness of toilets in mosques and suraus;
c) To assist management of mosques and suraus in improving the quality of management and their toilet cleanliness;
d) To provide a reference document to guide cleaning activities, evaluation and rating of cleanliness for the management of mosques and suraus, cleaning contractors, cleaners and assessors; and
e) To compare the toilet cleanliness ratings amongst mosques or suraus.
These standards were developed by the Project Committee on Toilet Cleanliness and Ratings for Mosques and Suraus, which consists of representatives from Jabatan Kerja Raya Malaysia, Dewan Bandaraya
PURE AND
CLEANThe SIRIM standards on guidelines and ratings of toilet cleanliness for mosques and suraus will help preserve the hygiene of these places of worship. By Nik Aida Azura Nik Md Salleh, Engineering Standards Management and Consulting Services, Standards Research and Management Centre.
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11TOILET CLEANLINESS FOR MOSQUES AND SURAUS
Rating Percentage score (%)
Description (for toilet characteristics in each category)
91-100 Excellent
81-90 Good
61-80 Satisfactory
51-60 Unsatisfactory
41-50 Problematic and in need of attention
No stars 40 and below
Kuala Lumpur, Jabatan Agama Islam Selangor, Jabatan Kemajuan Islam Malaysia, Dewan Bandaraya Kuala Lumpur, Majlis Bandaraya Shah Alam, Majlis Perbandaran Klang, Masjid Diraja Sultan Suleiman Klang, Masjid Jamek Kajang and Quality Restroom Association Malaysia.
Two standards have been published in Bahasa Malaysia concerning this subject. State religious offices, management committees of mosque and surau, cleaning contractors, cleaners and assessors are encouraged to use these standards.
SIRIM 1:2014, Garis panduan kebersihan tandas masjid dan surau
Mosques and suraus are symbols of the religion of Islam; hence, it is the duty and responsibility of all
Muslims to preserve the cleanliness of mosques and suraus and their toilets. In order to ensure the cleanliness of toilets, minimum common requirements for cleaning, monitoring and maintenance have to be established to ensure that no dirt or faeces are taken out unintentionally from the toilets to other areas of mosque and surau. A toilet can be classified as a ‘clean toilet’ based on its cleanliness, neatness, functional toilet facilities, pleasant smell and good ventilation. The management committee of mosque and surau plays an important role in ensuring toilets are in good condition.
The scope for this standard is to provide guidelines of requirements to maintain the cleanliness of toilets for mosques and suraus which includes the responsibilities of the management of mosques and suraus, as well as basic requirements and facilities of toilets which includes requirements for indoor environment and optional facilities.
SIRIM 2:2014, Garis panduan penarafan kebersihan tandas masjid dan surau
The level of cleanliness of toilet for mosques and suraus is to be evaluated by the appointed assessors through an assessment, which is outlined in the standard. The standard provides guidelines for assessment and rating criteria required in SIRIM 1:2014. The cleanliness rating can be used
to guide the mosque and surau in evaluating cleaning work performance by the appointed contractor or cleaners. The resulting rating can be used to compare the level of cleanliness amongst mosques or suraus. The assessment result could be utilised as a supporting document for future proposals to improve or upgrade the toilets.
The scope of this standard is to provide guidelines for the assessment and rating of cleanliness of toilets, covering aspects of management, available equipment and facilities. Equipment and facilities are evaluated for their function and cleanliness. The marking scale of 1 to 5 is used to give a score for each evaluated criterion, except for the scoring criterion for management, which is given in a percentage.
The assessment will be based on the following five criteria:
• Criterion A: Management • Criterion B: Basic equipment • Criterion C: Basic facilities• Criterion D: Cleanliness• Criterion E: Optional facilities
(Will be assessed if optional facilities are provided)
The total score is used to identify and assess the cleanliness of toilets for mosques and suraus through the awarding of a star rating. The score and rating is given in the following table from SIRIM 2: 2014.
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12
In the cleaning industry, the definition of cleanliness can be subjective when considering the difference in values and expectations between service providers and building owners and managers.
CLEAN ENOUGH?
T raditionally, service providers are subjected to a “head count” system and other
unsound measurement standards and systems, which discourage improvement in productivity. A standard which specifies the quality of services and the measuring system by which it is measured can reduce subjectivity in the cleaning industry and form a platform for all parties involved to move to a performance-based system.
MS 2550, Cleaning performance – Commercial and public buildings is a standard that has been established to set a minimum standard for cleaning performance, to standardise quality measurement for cleaning performance in the industry, and to set a measurement system for monitoring cleaning performance. The standard specifies the quality of cleaning services for commercial and public buildings.
The standard outlines all classification and inventory/elements of the buildings to be inspected along with the conditions for inspection and the inspection criteria. Each
element to be inspected has two sets of benchmarks, one to take into account re-pollution when inspections are not carried out immediately after cleaning, and one in the case when inspections are carried out immediately. Elements which are cleaned according to the minimum cleaning frequency should be free from dust and stains in the case of the second benchmark.
The areas or blocks to be inspected shall be randomly selected for inspection according to the relevant benchmark, and the acceptable percentage score shall be determined by both the building owner/manager and service provider. Each element is rated between 0 (non-compliance) and 1 (compliance), and cleaning performance is calculated based on the points obtained, divided by the number of elements inspected, then converted to a percentage score.
The standard sets the tolerable level of cleaning performance based on the frequency of cleaning tasks agreed upon by the building owner/manager and the service provider.
The lower the frequency, the lower the minimal level of cleanliness.
The service provider also needs to comply with statutory rules and regulations. Monthly written reports should be made and reviewed jointly by the client and service provider. The measurement of conformity or nonconformity shall be clearly stated in the report. The standard also requires that the service provider should have access to basic machinery and equipment required and shall use approved chemicals that have a chemical safety data sheet. All machinery and chemicals are to be used in accordance with the manufacturer’s recommendations.
The service provider’s employees must be trained and competent to perform the required cleaning tasks, and any proficiency certification that is required shall be issued by a recognised institution and or authorised bodies. The service providers shall ensure that equipment, machinery, chemicals and consumables are stored correctly in designated areas, following safety requirements.
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13ERGONOMICS
A wareness of the importance of ergonomics is still very low among industries
in Malaysia, though it is gaining recognition. Efforts have been made to increase this awareness, as ergonomics play an important role in the safety, comfort and health of workers. SIRIM Berhad under the purview of Department of Standards Malaysia (STANDARDS MALAYSIA) has developed many ergonomics standards. However, take-up has been slow, as companies are either unaware of the standards, or unclear about how to implement them. This shortfall occurs because implementation is not mandatory and there is a shortage of staff who are knowledgeable in ergonomics.
This article examines the role of SIRIM Berhad in developing
the standards and the role of other government agencies in promoting ergonomics, especially in light of the increasing reports of musculoskeletal disorder (MSD) cases in Malaysia. We will highlight and discuss the development and adoption of the standards. In addition, we shall look at some encouraging developments in the understanding of ergonomics in Malaysia.
ERGONOMICS AND ITS IMPORTANCE
Ergonomics, or human-factors engineering, is defined as the development and application of human system interface technology that is compatible with the capabilities of human beings in order to improve quality
of life. Ergonomics improves the safety, health, comfort, usability and productivity of humans by minimising the risks of injury, fatigue, pain and error.
Recent trends have shown that work-related musculoskeletal disorders (MSDs) and compensation costs for MSDs are increasing in many industries. As Malaysia moves towards becoming an industrialised nation, it is seeing the same trends as other industrialised nations. Reports from the Social Security Organisation (SOCSO) indicate that the number of cases has risen from two in the year 2000 to 326 in 2012 (SOCSO, Annual report, 2012). It is believed that these cases are underreported due to a lack of understanding and awareness about ergonomics.
HUMAN-FRIENDLY SYSTEMS
The development, awareness and implementation of Malaysian ergonomics standards. By Zuraidah Baba, SIRIM Berhad ([email protected]).
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14 ERGONOMICS
Studies have shown that the cost of implementing ergonomics programmes is low compared with the direct and indirect costs of an injury. Many standards on ergonomics that have been widely accepted globally and locally can be implemented at the workplace. Ideally, ergonomics issues should be resolved not on a case-by-case basis, but rather through a holistic approach. Industries can manage ergonomics issues systematically by implementing ergonomics programmes at the workplace. Since safety and health are linked to not only economic and legal aspects but also workplace morale, ergonomics programmes can ensure not only higher productivity but a happier and healthier workforce.
In Malaysia, Malaysian Standards (MS) on Ergonomics were developed by the Technical Committee on Ergonomics (TC/W/3) established within the National Standards Development Systems under the purview of STANDARDS MALAYSIA, a government agency of the Ministry of Science, Technology and Innovation (MOSTI). The stakeholders in the technical committee comprised representatives from the governmental agencies, employer federation, trade and industry association, occupational safety and health associations, academicians, as well as non-governmental organisations. The participation of industries in standardisation activities is perceived to have increased the level of awareness on MS, and these organisations have gained knowledge through their participation.
ADOPTION OF INTERNATIONAL STANDARDS (ISO) AS MALAYSIAN STANDARDS
The MS on ergonomics are technically identical to the ISO standards. The advantage in aligning with ISO standards is that
these standards equate to a level of professional membership that is well received by the relevant industries, both domestically and worldwide.
To date, a total of 100 MS have been developed by the TC covering various aspects as follows:
1) Accessible design2) Guiding principles and muscular
workloads3) Human-System Interactions4) Standards related to control
centres5) Physical environment – thermal
environment, others6) Special needs7) User centred design standards
for HCI and usability8) Ergonomics of Human System
Interaction – displays, f lat screen & others
9) Software ergonomics for multi-media user interfaces
Ergonomics standards can take many forms, such as regulations which are promulgated on a national level, or guidelines and standards instituted by international organisations. Ergonomics standards play an important role in improving the usability of systems. Design and performance standards give managers
confidence that the systems they purchase can be used productively, efficiently, safely and comfortably. These standards also provide users with benchmarks for their working conditions. In Malaysia, participation in standards development is on a voluntary basis. In addition, MS are voluntary documents and will only become mandatory when they are being stipulated or referenced in regulations.
PARTICIPATION AT THE INTERNATIONAL (ISO) LEVEL
The Technical Committee on Ergonomics is also a mirror committee to ISO/TC 159, Ergonomics and the subcommittees SC 1 General ergonomics principles, SC 3 Anthropometry and biomechanics, SC 4 Ergonomics of human-system interaction and SC 5 Ergonomics of the physical environment. Malaysia is a participating country (P member) which is obliged to review, comment on and vote on the international draft documents. Malaysia also actively participates at the international level by providing comments on the international drafts and attending the international meetings.
BOOSTING AWARENESS OF ERGONOMICS STANDARDS
Since 2011, MOSTI and STANDARDS MALAYSIA have organised awareness seminars on
“Ergonomics is economics” in three regions: Klang Valley, Northern and East Malaysia. Participants at the seminars voiced their concerns on a number of issues, including the challenges of convincing top management to implement ergonomics in the workplace, guidelines for manual handling and lifting by Malaysian workers, ergonomics studies on primary children carrying heavy bags to school, as well as the implementation
“The cost of implementing
ergonomics programmes is low compared with the direct and indirect costs of an injury.”
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of ergonomics and the role of relevant agencies. It was proposed that Malaysia should have its own guidelines (instead of ISO) for manual handling and lifting.
The seminar met its objectives in providing the industry with information on relevant practices and regulations as well as the available MS on Ergonomics in Malaysia. Interactions between experts and participants were characterised as positive and encouraging.
In 2011, the Human Factors and Ergonomics Society of Malaysia was formed to provide a useful avenue for human factors enthusiasts, experts and professionals to share and exchange knowledge, information
and ideas. The society organised conferences, seminars and meetings, bringing together people from various backgrounds.
SIRIM Berhad with STANDARDS MALAYSIA undertook a study on the Usage of Malaysian Standards in 2012 and noted that 35% of the MS under ISC W, including some MS on ergonomics, have no known usage and are not saleable. It was the view of industries that usage of MS could be enhanced when the application of the standards provides direct benefits to the users. This was found to be especially true in the areas where MS are mandated and enforced by relevant authorities or when users (manufacturers or producers) obtained
economic gain through certification to standards.
The National Institute on Occupational Safety and Health (NIOSH), Malaysia set up the Ergonomics Excellence Centre in 2013 in view of the rising number of occupational illnesses such as musculoskeletal disorders (MSDs), representing a very positive milestone in the field of ergonomics in the country. The EEC embarked on research to find solutions for injuries caused by repetitive strain or cumulative trauma disorders. This initiative was intended to help the Department of Occupational Safety and Health (DOSH) and SOCSO to mitigate and curb MSDs, which affect work performance and
Ergonomics programmes can lead to better worker health and morale as well as higher productivity.
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16 ERGONOMICS
productivity if not dealt with from the beginning.
STRATEGIC STEPS FOR AWARENESS
Ergonomics also has been highlighted as one of the important OSH Strategic Drivers under Occupational Safety and Health Master Plan for Malaysia 2015 (OSH-MP 15). It will reinforce and build upon the main existing OSH legislative frameworks such as the Occupational Safety and Health Act 1994, the Factories and Machinery Act 1967 and other relevant Acts. This Strategic Driver will help raise knowledge and awareness on OSH and its importance and benefits, and thereby increase commitment to OSH. More importantly, it will form a basis for streamlined and coordinated action by an entire spectrum of key stakeholders and social partners including government agencies, local authorities, workers’ unions, trade and industry associations, employers’ organisations, OSH training providers, academic institutions and other non-governmental organisations.
DOSH is working to achieve and maintain good standards of ergonomics via awareness and
enforcement of legislation related to occupational safety and health. Its enforcement of self-regulation schemes that match each industry or related organisation serves to promote and encourage ergonomics awareness with effective safety and health measures. DOSH seeks to build a safe and healthy working culture by creating, cultivating and sustaining good ergonomics practices throughout Malaysia. Its initiatives include:
a) Providing a compliance support program for small and medium enterprises which includes ergonomics risk assessment.
b) Cooperation with other agencies such as NIOSH and SOCSO in managing ergonomics issues such as manual handling.
c) Conducting programmes for state offices in ergonomics risk assessment using ergonomics tools such as Hit-List, Brief-Best and NIOSH Revised Lifting Equation as well as WERA.
d) Continually building up the basic ergonomics knowledge level among DOSH officers through practical training, using ergonomics assessment checklist and other tools.
e) Conducting monitoring programmes for state offices
in ergonomics enforcement activities at the workplace.
THE WAY FORWARD FOR ERGONOMICS STANDARDS
Standards development has made much progress in Malaysia, but enforcement remains an issue. The public should not merely depend on government enforcement; instead, awareness of the importance of safety and quality must come from within. Continued progress requires a slow education process. Greater efforts should be taken to create more consumer associations, for instance, organised according to each industrial sector.
The inclusion of standards in the education process is a major project for the Asia Pacific Economic Cooperation (APEC) level. In Malaysia, where this initiative is still in its infancy, we need to follow suit and be more aggressive in educating the younger generation about the benefits of standards.
All these developments ref lect the importance the government places on the implementation of ergonomics standards. As awareness of ergonomics issues grows, demand for implementation of standards will grow as well.
Work-related wrist injuries and conditions such as carpal tunnel syndrome are often found among workers in the manufacturing sector.
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W ellness spas are relatively new attractions in Malaysia’s tourism
industry, but they have significant potential for growth in line with consumers’ increasing appreciation of health, wellness and longevity. In 2011, the spa industry generated RM20.7 million revenue and the target set for 2012 is RM22 million. A Spa Entry Point Project (EPP) has been identified under the Tourism NKEA with the potential to contribute about RM666.2 million in Gross National Income and to create 5,644 jobs.
At the same time, the spa industry is faced with increasing competition as customers look for new and unique experiences. Industry players must be able to attract customers by emphasising on service innovation, quality and transparency. As globally traded services, wellness spas must be able to compete in both international and national markets by meeting internationally accepted quality standards such as ISO 9000 and basic criteria such as size, equipment, ambience, staff training, capacity and price/performance ratio. Malaysian spas can also leverage on their multi-culturally-based healing and wellness therapies as differentiating factors.
At present, there is no regulatory body which ensures quality standards across the spa industry. Recognising the need for a wellness spa service standard, the ISO TC 228 WG 2 on Wellness spas was established to lead the development of ISO 17679. Malaysia supports this technical committee and participates as an active member.
The national mirror committee (NMC) includes industry partners such as Association of Malaysian Spas (AMSPA) and Malaysian Association of Wellness & Spa (MAWspa), as well as regulatory bodies, government agencies, consumers and academia.
COVERING THE ESSENTIALS
The ISO 17679 standard is designed to be applied internationally, and aims to cover the service requirements and the main supporting processes of a wellness spa and the quality of service provided to the client or customer. It is intended as a basic guideline in the selection of the relevant measurement methods to ensure their effectiveness and adaptation. The standard does not include medical spas using natural
resources and thalassotherapy and decisions that are related to medical professions, medical training and any religious aspects.
A ‘wellness spa’ is defined as an establishment dedicated to the provision of secluded space with relaxing ambience and wellness treatments or treatment packages for the promotion of health and total well-being. The spa provides care and enhancement of health through a holistic approach, aimed at rejuvenating and relaxing body, mind and spirit. A wellness spa concentrates on improving the quality of life. The approach is not to avoid all negative things or risk factors but to focus on positive things.
The environmental policy clause introduces the need to address sustainability issues. It highlights requirements on energy efficiency, consumption reduction, and contamination reduction and management.
The Working Group on Wellness Spas held its last meeting in Sabah, Malaysia from 12- 14 February 2014, in which the committee draft was progressed to the Draft International Standard stage.
FEELING THERAPEUTIC
Progress is being made in establishing a global benchmark on wellness spas.
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18 ELECTRIC MOTORCYCLES
A s the transportation industry strives to raise public awareness of
the convenience, environmental benefits and sustainability of electric motorcycles, the government is providing support to ensure that the electric motorcycle industry will be entirely self-sustaining. The Road Transport Department (JPJ) has initiated a mechanism to ensure that all electric motorcycles on the road are safe for both the rider as well as the public, based on the MS 2413:2011(P) series of Provisional Electric Motorcycle Standards.
The MS 2413 were published in three parts as follows:
1) MS 2413-1:2011 (P) Electric motorcycles - Specification - Part 1: General;
2) MS 2413-2:2011 (P) Electric motorcycles - Specification - Part 2: Safety; and
3) MS 2413-3:2011 (P) Electric motorcycles - Specification - Part 3: Performance test.
MS 2413 specifies the requirement of electrical motorcycles for use on the road. This standard does not limit the usage of certain types of battery, i.e lead acid or Li-Ion. The standard only covers two-wheeled vehicles as per the L3 category of MS 1822. The JPJ permits the use of motorcycles powered by an electrical power storage device and electrical motor(s) with a maximum speed in excess of 50 km/h on the road.
As with normal gas-powered motorcycles, electric motorcycle
are also required to have a Vehicle Identification Number (VIN) according to MS 1743, MS 1744 and MS ISO 3779. Each electrical traction motor shall carry a stamped unique motor serial number. The electric motorcycle and charging unit must comply with MS CISPR 12 and ISO 11451-2 for their electromagnetic emission and immunity test.
All electric motorcycles must be labelled with the EV marking. This marking fulfils regulatory requirements and can help the public and rescue teams to take special precautions in the case of accidents involving electric motorcycles.
CRUCIAL TESTS
The overload protective test is one of the most important testing requirements. The electric motorcycle must withstand the load of having the throttle wide open for 60 seconds. This requirement ensures that the electric motorcycle will not suffer any permanent damage or a burn-out to the battery, power controller or wiring
system during a stall condition in hill climbing.
For the safety of the rider, the following conditions are not tolerable during the hill climbing test:
a) The motorcycle rolls back more than 0.15 m before accelerating forward;
b) The vehicle fails to accelerate forward;
c) The vehicle moves so slowly that the operator is required to place his feet on the ground to stabilise the vehicle within the 10 m test section; and
d) The total time from application of throttle to passing the 10 m mark exceeds 10 second.
The insulation, water resistance and f lood fording test is conducted to ensure that no leaking or exposed electrical parts are permitted. In addition, the maximum road speed test, energy consumption and range test and hill climbing capability test help to determine the performance of the electric motorcycle.
ROAD WORTHYThe MS 2413 series of standards provides electric motorcycle specifications. By Muhaimin Mat Salleh.
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19MEASUREMENT UPDATES
Property Specification
Luminous Transmittance (%) 79, 70, 60, 50, 40, 20
Dimensions (mm) 50 x 50
Dimensions Tolerance (mm) ±0.2
NEW REFERENCE MATERIALSREFERENCE MATERIAL FOR TINT METER MEASUREMENT
REFERENCE MOISTURE FOR CALIBRATION OF PADDY AND RICE MOISTURE METER
P addy is grown in Malaysia to provide a secure supply of rice and reduce the country’s
dependence on imported rice.
When a buyer purchases paddy, they measure the moisture content to determine if it is higher than the limits (15%) for safe storage. After harvesting, the moisture content of rice paddy is as high as 19%-26% (wet basis) and can be even higher during the rainy season. The buyers charge the sellers (farmers) for drying cost and the reduction in weight. Thus, the correct measurement of moisture is very important to provide a fair trade between farmers and buyers.
The measurement of moisture in paddy and rice is critical because the
amount of moisture in grain affects its harvest yield, weight, safe storage, milling yield, and quality. Moisture content has a marked influence on all aspects of paddy and rice quality. Paddy is at its optimum milling potential at moisture content of 14% wet weight basis. Grains with high moisture content are too soft to withstand hulling pressure, which results in grain breakage. Grains that are too dry become brittle, which also leads to a higher fraction of broken kernels.
To address the important challenges of measuring moisture for paddy and rice, the NML has developed a standard reference moisture to calibrate and verify rice moisture meters. This ensures that
the reading displayed on the meter will be accurate, thus helping to safeguard the fairness of transactions and guarantee a higher quality of rice for consumers.
I n line with NML’s i nte r nat iona l l y-r e cog n i s ed role as a standards laboratory,
the organisation has developed new Reference Materials (RM) for industries and related enforcement agencies. RM functions as an unbroken chain of transmittance parameters for calibration and legal matters, particularly in complying with law enforcement parameters. Users can perform maintenance and calibration of their equipment on a timely basis, thus ensuring that their measurements are reliable.
The newly-developed RM has been designed for internal maintenance purposes and is suitable for checking the performance and reliability of the most common tint meter in the market. Each Kit consists of six pieces of reference glass, with the following specifications:
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20 ANNOUNCEMENTS
CHANGE leads to QUALITY. QUALITY leads to COMPETITIVE ADVANTAGE.
To achieve business success, organisations need to keep track of the fast-moving changes in the business world. Constant improvement and adaptation are the key to excelling in today’s market.SIRIM Training Services Sdn Bhd understands these challenges, which is why we have chosen the theme “ACTION 2015 – IMPERATIVE FOR CHANGE” for the 2015 National Quality Summit.
NQS 2015 promises to be the de�nitive platform to provide organisations with the information andbest practices they need to endure and grow. Join us and listen to some of the most prominent international and local thought leaders from a wide range of corporate and organisationalbackgrounds as they share their experiences on successfully achieving change.
Don’t miss this opportunity. Contact us for further information.
It’s time to make the change.
Shahrulazam Hj. Jaafar+603-55446202
Mohd. Rosli [email protected]
Haznawizan Mohd. Nawi+603-55446228
Sharifah Baharudin+603-55446206
http://qualitysummit.sirim.my
ANNOUNCEMENTSUPDATES ON SIRIM QAS INTERNATIONAL CERTIFICATION
UPDATES ON MALAYSIAN STANDARDS (MS)
PLEASE REFER TO THESE WEBSITES FOR CURRENT INFORMATION ON PRODUCT AND MANAGEMENT SYSTEM CERTIFICATIONS.
THESE WEBSITES CONTAIN UP-TO-DATE INFORMATION ON MALAYSIAN STANDARDS (MS)
MS Development Structure:http://smsonline.sirim.myhttp://smsonline.sirim.my/FMainISC.jsphttp://smsonline.sirim.my/FMainISC_ENC.jsp
Industry Standards Committees (ISCs) managed by SIRIM Berhad. Currently, there are 24 ISCs ranging from ISC A on Agriculture to ISC Z on Environmental Management. You can also find the list of the Technical Committees (TCs) and Working Groups (WGs) established under each of the ISCs. Just click on each of the committees to get the information on their scope and member organisations as well as the list of MS developed by the committee.
Also available here is information on Standards Writing Organisations (SWO), the organisations appointed by SIRIM Berhad to undertake and manage standards development within a specific scope.
www.malaysiancertified.com.mywww.sirim-qas.com.my
Contact: Sales, Marketing & Business Development Section
Phone: +603 5544 6402E-mail: [email protected]
Get the list of MS approved by the Minister, the list of projects approved by Industry Standards Committees (ISC) for development of MS and draft MS available for public comment. Draft MS for public comment can be downloaded from this page at no charge. Additionally, draft MS which are adopted in total from International Standards are available at the charges indicated. Hardcopies of these draft standards can also be obtained from:
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Tel: 603 – 5544 6366; Fax: 603 – 5510 6389 E-mail: [email protected]
Recently approved MS:http://www.sirim.my/std_dev/latest.doc
Be among the first to get the latest information on the newly approved Malaysian Standards with this list of recently approved MS.
All the information you need about the stages of MS development, from request until final publication.
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The MS Online system provides users with an easy and secure way to view, purchase and download full MS texts online. Payments may be made by credit card. The system also features advanced functions and allows you to search by MS number, Title, Subject, Year and/or by keywords.
MS Onlinehttp://www.msonline.gov.my
Approved MS, projects and drafts for public comment:http://www.sirim.my/std_dev/h4_01.htm
CHANGE leads to QUALITY. QUALITY leads to COMPETITIVE ADVANTAGE.
To achieve business success, organisations need to keep track of the fast-moving changes in the business world. Constant improvement and adaptation are the key to excelling in today’s market.SIRIM Training Services Sdn Bhd understands these challenges, which is why we have chosen the theme “ACTION 2015 – IMPERATIVE FOR CHANGE” for the 2015 National Quality Summit.
NQS 2015 promises to be the de�nitive platform to provide organisations with the information andbest practices they need to endure and grow. Join us and listen to some of the most prominent international and local thought leaders from a wide range of corporate and organisationalbackgrounds as they share their experiences on successfully achieving change.
Don’t miss this opportunity. Contact us for further information.
It’s time to make the change.
Shahrulazam Hj. Jaafar+603-55446202
Mohd. Rosli [email protected]
Haznawizan Mohd. Nawi+603-55446228
Sharifah Baharudin+603-55446206
http://qualitysummit.sirim.my
