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Page 1: Staffing Solutions

www.teamlease.com

This primer contains proprietary information of TeamLease Services Private Limited and should not be reproduced without permission and / or acknowledgement

Staffing Solutions

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Trend analysis and a compilation of salaries for temporary jobs across various functions, industries and

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www.teamlease.com

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Trend analysis and a compilation of salaries for temporary jobs across various functions, industries and

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www.indiasalary.in

Page 3: Staffing Solutions

Foreword

Introduction

Executive Summary

Methodology

National Index - Temp & Perm Salaries

Skills Pay! An analysis of Skills and Salaries - by Industry

AgricultureAutomotiveBFSICommunicationConsumer DurablesEnergyFMCGFood & HospitalityHealthCare & PharmaceuticalsITITeS

Manufacturing Retail

Annexure I: Temp Salary Ready Reckoner

AutomotiveAgricultureBFSICommunicationConsumer DurablesEnergyFMCGITITeSManufacturingRetailFood & HospitalityHealthCare & Pharmaceuticals

Annexure II: Profile Library

Contact Information

Contents

www.teamlease.com

Staffing Solutions

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Page 4: Staffing Solutions

Dear Reader,

The year, since our last Salary Primer, has been violent for labour market outsiders (less skilled, less educated, people from small towns, women coming back after maternity break, etc) as the high tide for hiring of the last five years ended. TeamLease is a child of lower hiring standards that arose from Corporate India’s voracious geographic and volume growth banging against the skill crisis. The skill deficit continues but the demand destruction has made life difficult for companies and therefore their hiring plans.

As with life, this slowdown is bittersweet; the only upside of this slowdown is that the hyperinflation in employee costs that was making India a hostile habitat for entrepreneurship may have been blunted. This year's Salary Primer shows a clear de-acceleration in the wage growth of the last few years though India is obviously different in not seeing the deflation which many parts of the world are observing.

Meanwhile, we are observing the labour market becoming more sophisticated as the returns to skill continues to rise quite substantially. This augurs well for the overall economy as it creates incentives for skill acquisition. It also creates demand for private funding of skill development that will improve overall productivity.

TeamLease is a people supply chain company that has now done full circle in the last five years from a drought of demand, to a drought of supply and now back to a drought of demand. We are confident that the global economic crisis makes India a very attractive investment destination and the next upturn will be even more ferocious, deeper and broader.

Jobs are the most effective and sustainable means for poverty reduction. This Primer hopes to play an important role in improving the workers/employees/job seekers lot by reducing information asymmetry. With this fifth edition of the Salary Primer, we continue to offer new features that reflect the new realities of the marketplace and stay relevant.

The temp market has always been about the supply of the right skill at the right place and at the right time. At TeamLease, we decided that we will walk this talk. This book lays the foundation for a market-led, ‘Skills Pay!’ framework; we have then gone ahead and developed www.indiasalary.in – an online salary computation system with which you can put our proposition to maximum use.

We would like to thank our in-house Temping Team and our external partners – inTouch analytics and Ajit of Corridors Multimedia – for their efforts in putting this document together. Just like TeamLease, this primer is work in progress – do let us know your thoughts on how to make it more effective.

Warm Regards

The TeamLease Team

[email protected]

4

Foreword

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About TeamLease

TeamLease is India's largest staffing company. We are a people supply chain company that connects the right people to the right jobs at the right time.

TeamLease (www.teamlease.com) has a range of temporary and permanent staffing solutions for companies and individuals. Our primary services include temporary staffing, payrolling and permanent recruitment. These are supplemented by strong vertical practices with in-depth industry knowledge to offer specific solutions. Clients, associates and candidates are serviced through our network of offices, the web and phone support. Our proprietary web based TeamLease Temp Network (TLnet) has three components: Associate Life Cycle System(ALCS), Candidate Life Cycle System(CLCS) and our Intranet.

TeamLease, as a market leader, has a responsibility and self-interest in dispelling the faulty conception of temporary staffing as precarious employment. Our research efforts include a Quarterly TeamLease Employment Outlook, Annual TeamLease Temp Salary Primer and our Annual India Labour report.

About Salary Primer

The TeamLease Annual Temp Salary Primer 2009 is a comprehensive report on skills and salary data for temp staff working across 264 different Job Profiles, 13 Industries and 8 Functional Domains in 14 major locations in India. The Primer serves as a guide for both job seekers and employers to get relevant information on talent, skills, salary growth rates and compensation. We are also introducing our ICP framework to the users, to reduce the wide ambiguity seen in the use of generic job designations.

5

Introduction

Staffing Solutions

Industry Verticals Covered

Agriculture

Automotive

Banking, Financial Services and Insurance (BFSI)

Communication

Consumer Durables

Energy

Fast Moving Consumer Goods (FMCG)

Food and Hospitality

Healthcare and Pharmaceuticals

Information Technology

IT enabled Services (ITeS)

Manufacturing

Retail

Functional Domains Covered

Accounts

Administration

Blue Collar

Support Services

Engineering

Human Resources (HR)

Information Technology (IT)

Sales and Marketing

The IDEAL CANDIDATE PROFILE (ICP) framework specifies the appropriate set of characteristics, capabilities, knowledge and qualifications that a candidate should possess to be considered the right fit for a given job. The ICPs are a universal terminology that TeamLease is putting together to standardize job profile definitions. A list of ICPs used in this report along with their short description, is available towards the end of this Primer. We hope to extend this list to cover all the job categories used in the Indian economy in the near future.

IC

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About 'Temp Salary Ready Reckoner' and 'Profile Library’

The Temp Salary Ready Reckoner(pg 18) is a compilation of salaries paid to temp staff pivoted on an industry across locations, experience levels and domains. The profiles are color coded based on the skill weights within the Domain and Industry.

The Profile Library (pg 42) lists the job description details for a set of profiles, covered in this Primer.

6

Introduction

Staffing Solutions

IndiaSalary.in

TeamLease's salary data repository is, by far, the largest and the most authentic of its kind in India. It comprises actual salary records of associates who are – and have been – on TeamLease rolls for the last 6 years.

In the 5th year of the Salary Primer, we have decided to leverage this wealth of information and provide you with a decision support platform – an online system to compute salaries and increments based on market trends.

Our endeavor is to create a robust decision support mechanism that you could use to better effect while hiring temp staff and to extend the utility of the Salary Primer in terms of its interactivity and business value.

IndiaSalary.in, the online salary computation system, is based on statistical models which relate skills and longevity of candidates with market salaries. More than 500,000 salary records have gone into the building of the models. Please visit www.indiasalary.in and we hope you find the system handy and valuable.

'Skills Pay!'

This section is an extract of a more detailed ongoing study at TeamLease which investigates the relationship between Skills and Salaries. The section also makes use of the Ideal Candidate Profile (ICP) framework (as discussed in the previous page).

The analysis estimates scores for the various skills associated with an ICP and specific to an Industry. A salary growth estimate is also provided for each ICP in the analysis.

New From TeamLease

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Locations Covered

Ahmedabad

Bangalore

Chandigarh

Chennai

Delhi

Goa

Hyderabad

Indore

Jaipur

Kochi

Kolkata

Lucknow

Mumbai

Pune

Page 7: Staffing Solutions

ExecutiveSummary

Temp hiring slows down: The 25% – 30% growth in hiring during the first two quarters of the year abruptly dropped to 4% – 6% towards the third. Scaling down was particularly painful in profiles with large number of current employees. The silver lining was the trend, that saw hiring across a wider section of profiles, compared to last year.

Tech is no longer the fastest growth area: Salary growth in the IT and ITeS industries has decelerated substantially to single digit – the current 9.2% growth rate is likely to dip even further. Communication, Energy and Healthcare & Pharma are the stars this year with salary growth rates in excess of 10.8%. Also, the Energy and Healthcare & Pharma industries have each hired 21% more temps this year than in 2007.

Temp penetration improves: An accommodative temp market had significant growth in the levels of penetration across far more industries and locations than a year ago. Simultaneously, functional diversity increased – each location / industry had significant representation across functions. For instance, Energy and Healthcare & Pharma have turned to temping for all possible profiles – and Energy has done so in large numbers.

Salary growth hits a wall: Last year's 14% year-on-year salary growth could well dip to a rate of 7.5% by the end of this fiscal. This takes into account tepid growth in salaries as well as the new lows that salaries for some profiles have touched. There is a caveat that the highly skilled indeed get rewarded – and quite handsomely at that. For instance, salaries for the highly skilled Network Monitoring Engineers and R F Engineers in the Communication industry have grown at a far higher rate in comparison with other profiles in the same industry. The Skills Pay section (pg 10) presents a vivid picture of this trend, across industries.

The decline is across many domains: The slide in hiring and salary growth is uniform across domains although trends have remained the same as last year. IT and Engineering continue to be the best rewarded. Customer Support and Blue Collar are domains that get rewarded the least. Salary growth rates – while varying significantly by individual profiles – have dipped to about 8.3% for the IT and Engineering functions.

Location trends have been largely consistent: Mumbai, Bangalore and Delhi pay the highest salaries and have also seen the best salary appreciation (11.62%, on an average). Goa, Indore and Ahmedabad are the most prominent amongst low paying / low growth rate locations (4.27% on an average).

City-Industry drill down: Bangalore leads in compensation for the IT and ITeS industries and Mumbai follows closely. Mumbai leads in Manufacturing, Retail, Communication, Energy and Healthcare & Pharma and Delhi is the favourite with BFSI, Consumer Durables and FMCG.

A few location / industry combinations are, however, a significant departure from the above trend. Notable amongst these are Ahmedabad rewarding Sales & Marketing much lower than others in the Agriculture industry, Chandigarh paying the least for Administration in Food & Hospitality and Pune leading the rest in rewarding the HR function the best in Communication and Manufacturing.

Skills Pay!: Temping has progressed well beyond mere adoption and practice in the last one year, and employers are hiring and rewarding temp candidates with the right skills with high salaries and/or high growth rates. Today, skills are the fundamental differentiator for rewarding talent. Industry trends in rewarding skills vary, however. Communication, BFSI and Food and Hospitality have perfected the art of remunerating profiles for skills.

7

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A Year in Transition

Page 8: Staffing Solutions

Methodology

8

Objectives of the Study

The Temp Salary Primer 2009 intends to provide organizations with the intelligence that helps make effective temp staffing decisions. The study is a comprehensive analysis of temp salaries and associated skills among job profiles within the industry.

Data and Analysis

TeamLease Associate Salary Data - those employed across 800 locations - has been used for this analysis. Salary data for the years 2007 and 2008 have been used and the Skills and Salaries Analysis portrays skills scores, salary growth rates and salary ranges for a set of job profiles, quoted in the TeamLease standard terminology as Ideal Candidate Profiles (ICPs). Salaries quoted in the Ready Reckoner have been arrived at by computing salary figures for specific industries and job profiles using statistical measures - namely, median & mode and regression analysis.

The Skills and Salaries data analysis highlights the association of skills with the salary and skill scores demanded by an ICP for a particular industry. The Skills and Salaries Analysis is carried out across functional domains and locations within the respective industry.

Research Approach

Salary Primer 2009, like the 2008 version, marks a significant departure from the previous edition and presents salary facts and numbers in a more innovative and insightful manner. The common thread continues to be a focus on providing decision makers with the intelligence that enables more accurate and market benchmarked decisions on temp salaries.

The Trend Analysis presented in the previous edition finds utility within a more concise framework that links Skills and Salaries in the section 'Skills Pay!'. Here, our efforts are focused at a broader approach to explain market trends in rewarding performance.

The Ready Reckoner continues the tradition of presenting a compilation of salaries across Industries and Cities. This time round, salaries are quoted for a smaller set of profiles that are derived from the Ideal Candidate Profile (ICP) framework being put together at TeamLease.

Data Sources

This report compiled by TeamLease is based on the information gathered from the following sources:

Recruitment companies offering temp placements

Temp employees in different companies

TeamLease Associates working in 800 locations

TeamLease Alumni

Information on temp staffing in India from a variety of secondary sources

Constraints

The document has the following constraints on data:

Results are based on the earnings between December 2006 and December 2008.

Figures are close to accurate. The earnings include regular salaries and do not include incentives, allowances, bonus, overtime, one-time or unusual representative amounts.

The information provided does not reflect productivity and the level of responsibility of the job seekers.

The vacant slots may represent unavailability or lack of current temporary staffing activity.

This Primer is subject to limitations and only intended as a guide.

The users are expected to exercise due diligence and the information will be used at their own risk.

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9

NATIONAL INDEX

9800

9800

8400

REC

HRE

HRA

HRC 11300

11000

11100

8900

14000

15000

17000

11100

20000

10000

10300

8800

11800

11600

11500

9200

14700

15900

17600

11500

20800

HR

DVR

OPR

MEC

5500

5300

6500

5900

6400

7300

6000

9000

7400

6000

5500

6700

6400

6700

7600

6600

9600

7800

Blue Collar

Accounts

AAS

ACE

CLE

CME

FNA

10500

8700

9800

16900

11000

15500

9000

11400

17300

14000

8400

6400

9100

10100

8400

10000

8200

9500

16100

10500

14900

8400

10900

16700

13700

9000

6800

9300

10500

8500

5400

10800

8100

ELE

EDF

PER

SVE 8700

5500

12500

8500

9800

6200

13500

10000

10000

5700

11200

8400

9100

5900

13100

8700

10000

6300

14400

10500

10700

9300SGE 11700 14000 10000 13500 17000

Engineering

RCP

BSA

COR

OPE

MCR

10000

9000

9000

8700

11000

12500

10000

12000

9100

12300

Administration

8400

7400

7200

8200

9300

9200

8200

8000

8400

10500

10600

9000

9000

8600

11600

9000

8000

7500

8400

9600

TRE

SAD

CCE

8600

8600

8900

10900

9100

9600

12000

9800

11000

8900

8800

9500

12500

10200

10800

13500

11000

12200

Support Services

5000

9000

7500

DDS

TML

FOS

BDE 8000

5400

9200

8000

11700

6000

9600

9500

12000

5300

9200

7800

8400

5900

9500

9000

12000

6700

10000

11000

14000

7800MDO 8300 8600 8100 8800 9000

Sales & Marketing

10800

9900

15600

DTE

ITE

SDV

SAD 11900

12700

15000

17800

20000

16800

19000

21000

25100

11800

10000

17200

12200

13500

19000

19000

20500

18000

27000

25000

26000

IT

Accounts Assistant

Accountant

Collection Executive

Commercial Executive

Finance Assistant

Electrician

Engineer Draftsman

Project Engineer

Service Engineer

Site Engineer

Receptionist

Branch Servicing Associate

Coordinator

Operation Executive

MIS Coordinator

Door to Door Sales

Team lead

Field Sales Executive

Business Development Executive

Market Development Officer

Desktop Engineer

IT Engineer

SAP Developer

System Administrator

Recruiter

HR Executive

HR Assistant

Sourcing Coordinator

Driver

Operator

Mechanic

Tele Research Executive

Service Advisor

Customer Care Executive

0-1 yr

Temporary

1-3 yrs 3-5 yrs 0-1 yr

Permanent

1-3 yrs 3-5 yrs

Temp and Perm salaries broadly follow trends similar to those witnessed last year. In general, salaries on the two sides are seen to be converging. The convergence is sharpest in case of the 0 to 1 years and 1 to 3 years Experience categories. The variance between Temp and Perm salaries has considerably narrowed this year for the 3 to 5 years experience category and this gap also might close soon.

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Skills Pay!

10

Skills Pay!

This section is an analysis of a sample of 5 ICPs within each industry. The choice of the sample profiles that are analyzed is based on the following two considerations:

1. Industry representation: Profiles are typical of the industry.

2. Volume: Each profile being considered has a critical minimum number of candidates categorized under it. 500 candidates are considered to be the minimum in our analysis.

The analysis for each industry in the following section is, thus, limited to the 5 ICPs chosen for that industry and is about how skills relate to salaries for these ICPs.

3.17%

0

5

10

15

20

25

30

<5,500 - 8,600> <4,300 -10,300>

ICP - 1 ICP - 2 ICP - 5

6.5

6.3

7.0

6.6

Illustration of Skills Pay!

13.52%

<5,500 - 8,600>

Communication

Relationship

Functional

Transactional

Salary Range

Skill Scores

Growth Rate (%)

.....

INDUSTRY VERTICAL

..... .....

The Skill Category Framework

The four skill categories represent a simple yet broad-based skills framework used in our treatise on relating skills and salaries. The framework is a hypothesis being tested but lends itself well to explain the relationship.

Communication Skills: The ability of a candidate to read, write, comprehend, speak and articulate thoughts. The Communication skill score is thus dependent upon the candidate's understanding of language and his/her ability to put it to use in his/her interpersonal transactions. Vocabulary, grammar, diction, pronunciation and written communication abilities are the measures used to arrive at a score.

Transactional Skills: A measure of the most basic abilities that help transact business. They constitute Problem Solving skills - mathematical and logical abilities that aid in the understanding and resolution of business problems, and Decision Making skills - judgmental abilities that help one choose amongst alternatives.

Functional Skills: Constitute Analytical, Critical Thinking, Selling, Observation Skills and Functional Knowledge - the underlying abilities that aid a candidate's performance in a job. These abilities encompass a basic set of mental faculties and knowledge bases that various job functions necessitate. Either or all of these abilities go into the making of the right fit for a given job function.

Relationship Skills: People skill measure and are thus distinguished from the other - more cerebral - categories. They constitute Networking, Organizational, Managerial and Interpersonal Skills - abilities that enable a candidate to build and manage business relationships.

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Skill S

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SKILLS PAY!

11

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AGRICULTURE

<3,000 - 3,800>

The profiles for Agriculture have all but Relationship skills in good measure. Communication skills rank foremost and are an essential element across profiles.

Higher values on Functional and Transactional skills, as in Agro Chemist and Research Specialist, have fetched better growth rates and better compensation levels. Tractor Driver, with the lowest scores on Functional skills, however, has hardly received appreciation.

While an Agro Chemist and Research Specialist have similar Transactional and Communication skills, higher values on Functional skills has resulted in better growth and higher salary for a Research Specialist, even when the profile scores lower on Relationship skills.

Crop Advisor and Farm Security rate similar on Communication, Interpersonal and Decision Making skills and have achieved similar

growth rates. However, a Crop Advisor with higher values on Analytical, Sales and Networking Skills combined with industry knowledge has been rewarded with better compensation levels.

Crop Advisor, Agro Chemist and Research Specialist score moderate to good on Communication, Analytical, Interpersonal and Decision Making skills and are well compensated. However, Agro Chemists and Research Specialists with high Analytical, Critical Thinking, Observation and Problem Solving capabilities in addition to the above mentioned skills have even higher salaries.

Analytical, Critical Thinking and Problem Solving skills are associated with higher salaries and growth rates. However, a Tractor Driver with higher scores on Observation skills is better compensated compared with the Farm Security profile with modest Analytical Skills. Analytical skills, thus, influence growth rates better than salaries.

<10,900 - 13,000> <7,900 - 10,400> <5,700 - 6,200> <13,000 - 15,000>

ACT – Agro Chemist

CRA – Crop Advisor

FMS – Farm Security TDV – Tractor Driver

RSP – Research Specialist

AUTOMOTIVE

5

10

15

20

25

30

<10,900 - 13,000>

Profiles sampled for the Automotive industry are all rated moderate to high on Communicaion, Functional and Transactional skills. Except for Production Engineer, profiles have low scores on Relationship skills. The Production Engineer profile scores well on all skills and accordingly commands the highest growth rate and salary.

The industry prefers low to mid level experience and is also quite promising for Freshers. About 20% of all hires are freshers, a good share of this has gone to the Engineering, Sales and Marketing and Administration functions.

With decent ratings on all skills (sans Relationship) Mechanical Engineers and Draftsmen are well compensated. However, they fail on growth rates.

Job Inspector, with higher Interpersonal and Problem Solving skills has better growth rate compared to a Mechanical Engineer. However,

Mechanical Engineer with good Managerial and better Decision Making capabilities is paid better.

While higher growth rates are associated with a combination of higher Analytical, Problem Solving and Critical Thinking capabilities, higher salaries are more closely associated with profiles which also have high Observation skills.

Freshers with high Functional skills have been compensated better. Salaries, however, increase with experience for profiles with better Relationship and Transactional Skills.

<11,000 - 13,100> <10,900 - 12,800 > <4,500 - 5,100> <10,800 - 13,900>

8.16%

DFM – Draftsman

JIR – Job Inspector

MEG – Mechanical Engineer MMC – Motor Mechanic

PEG – Production Engineer

6.73% 7.81%6.25%

5.0

2.5

2.5

2.5

Please note that the sample is not a comprehensive representation of the industry. The analysis is focused on these profiles and their characteristics and does not represent industry trends

4.59% 7.34%

1.5

4.8

6.0

4.08%

1.5

4.5

6.0

4.35%

1.5

2.8

2.04.5

5.0

3.0

4.8

4.5

6.5

0

5

10

15

20

25

30

2.5

4.8

6.0

6.6

6.45% 3.45%

1.8

6.0

3.0

1.51.3

2.5

5.0

2.0

6.5

5.3

6.0

1.3

FMS TDV RSPACT CRA

0 JIR

5.0

MEG

6.0

MMC

4.0

PRE

7.0

DFM

*

*

FunctionalTransactional CommunicationRelationship

FunctionalTransactional CommunicationRelationship

*

Page 12: Staffing Solutions

BFSI

12

0

5

10

15

20

25

30

<5,500 - 9,000>

The BFSI sample does well on all four skill types and profiles are characterized by high values across skills. Decent growth rates across profiles with moderate to high Relationship Skills mark the BFSI industry.

Profiles that are high on all four skill types – such as Financial Planner, Finance Loss Prevention Officer and Loan Advisor – have the highest growth rates and are well compensated as well.

Freshers scoring well on Communication and Relationship skills are in demand. Salaries, however, go up with higher Problem Solving, Critical Thinking and Analytical Skills.

Higher growth rate profiles score high on a combination of Relationship, Communication and Transactional Skills. High values on Functional skills along with the above combination have translated into high growth rates. Functional skills have lesser

impact on growth rates. However, a Cashier who scores higher on Functional skills compared with an Insurance Sales Promoter has relatively lower growth rates.

A combination of high Transactional and Functional skills drives salaries – as in profiles such as Finance Loss Prevention Officer, Financial Planner and Cashier. Also, Managerial skills – and to an extent Organizational skills – influence higher salaries. Finance Loss Prevention Officer and Financial Planner – both characterized by high Managerial and Organizational capabilities – have achieved much higher salaries compared to other profiles.

The Insurance Sales Representative profile scores high on Sales skills and even higher on Interpersonal and Networking skills. The profile has higher growth rates than a Cashier although, the latter profile, with higher Observation, Critical Thinking and Problem Solving capabilities, is compensated better.

<9,600 - 12,600>

4.88% 7.27%

<5,500 - 8,600>

6.25%

<7,000 - 10,000>

5.19%

<7,000 - 8,000>

6.10%

CSH – Cashier

FLP – Finance Loss Prevention Officer

FPL – Financial Planner

LAD – Loan Advisor

0

5

10

15

20

25

30

<24,300 - 27,000>

The profiles for Communication are a rich composite of good Communication, Transactional and to an extent Functional skills., However, they score lower on Relationship skills.

Freshers and professionals with lower Experience have been hired quite extensively, particularly for Engineering, Sales and Administration jobs.

RF Engineer and Network Monitoring Engineer score high on Functional as well as Transactional skills and clock the highest growth rates. On the other hand, a Technical Assistant scores the least on Functional skills, has no Relationship skills and so registers the lowest growth rate.

Higher values on Functional skills translate into better growth rates, while a combination of high Functional and Transactional skills have resulted in the highest growth rates for RF Engineer and Network

Monitoring Engineer. High Functional and moderate Transactional skills, as in Telecom Engineer and Trainee Network Operations has resulted in moderate growth rates. Good Communication skills are a must across profiles.

Growth rates and Compensation levels follow similar trends, Functional and Transactional skills seem to drive salaries more than Communication and Relationship skills. However, profiles with a combination of moderate to good scores on all four skill types have achieved better salaries and growth rates.

RF Engineer with good Managerial skills fetches a higher growth rate compared to a Network Monitoring Engineer. However, a Network Monitoring Engineer with better Decision Making, Observation and Communication skills is compensated higher.

<18,000 - 19,400> <23,000 - 29,000> <6,000 - 7,500> <15,000 - 16,000>

TNO – Trainee Network Operations

NME – Network Monitoring Engineer

RFE – RF Engineer TAS – Technical Assistant

TEG – Telecom Engineer

ISR – Insurance Sales Representative

1.3

3.8

5.0

5.0

6.8

5.0

7.0

7.0

6.3

4.8

7.0

6.5 3.0

2.9

7.0

3.0

3.3

5.0

7.0

7.0

7.95% 4.35% 6.80%

1.5

4.3

6.0

3.0

1.5

4.3

6.0

3.0

1.5

4.5

5.0

6.0

FLP FPL ISR LADCSH

11.52%

15

4.8

6.0

6.5

11.69%

4.3

4.5

5.0

6.0

1.8

6.0

3.0

NME RFE TAS TEGTNO

Please note that the sample is not a comprehensive representation of the industry. The analysis is focused on these profiles and their characteristics and does not represent industry trends

*

*

COMMUNICATION

SKILLS PAY!Staffing Solutions

FunctionalTransactional CommunicationRelationship

FunctionalTransactional CommunicationRelationship

*

Page 13: Staffing Solutions

CONSUMER DURABLES

13

0

5

10

15

20

25

30

<6,500 - 8,900>

Growth rates between 6% and 11% make for a better picture, compared with most other industries.

The industry is promising for Freshers, they have been hired extensively, particularly for Sales and Marketing, Administration and Engineering jobs.

Consumer Durables is also more Communication and Transaction driven than is it by Relationship skills. Analytical, Interpersonal and Decision Making skills score similar on all profiles.

The Vigilance Officer profile is rewarded best – on both salary and growth – thanks to leading the scores on Communication, Functional and Transactional skills. It doesn't seem to matter that the profile scores low on Relationship Skills.

Good Sales skills fetch good growth rates but may not compensate well. Brand Promoter and In-Shop Demonstrator, for instance, do

not pay all that well.

A Quality Analyzer, with higher Observation skills commands higher Salaries and growth rates compared to a Project and Service Engineer with better Relationship skills, implying Relationship skills have lower influence on salaries and growth rates.

Slightly higher values on Analytical and Sales skills have fetched higher growth rates and salaries for In-Shop Demonstrator, compared to a Brand Promoter, though Promoter has better Communication and Decision Making capabilities.

Freshers with good Analytical, Critical Thinking, Decision Making and Problem Solving Skills have better compensation levels. A combination of good Sales, Communication and Decision Making abilities have also been rewarded well.

<6,000 - 7,400> <22,000 - 25,000> <13,900 - 15,200> <10,000 - 12,200>

6.12%

BPR – Brand Promoter

VOF – Vigilance Officer

ISD – In-shop Demonstrator QAN – Quality Analyzer

PSE – Project and Service Engineer

5

10

15

20

25

30

<12,000 - 16,000>

Profiles score high on Communication and Transactional skills. Functional skills are important for all except the Quality Technician profile.

The Electrical Engineer profile registers the highest growth rate despite modest scores across skills. A Production Supervisor with markedly higher Communication skills is marginally lower on compensation and far lower on growth rates. A Quality Foreman, although characterized with good skill scores, fails to fetch good growth rates.

The Production Supervisor, lower on Functional and Transactional skills and higher in Relationship skills, in comparison with Quality Foreman has registered higher growth rates. The compensation levels however are similar.

Decision Making and Communication skills are typical of all

represented profiles. Good Analytical, Critical Thinking, Observation and Problem Solving skills are associated with all profiles except Technician.

In general, profiles with good growth rates are characterized by Managerial capabilities and higher Interpersonal skills. Higher salaries are related more to a combination of good Analytical, Observation, Critical Thinking, Interpersonal, Problem Solving and Decision Making capabilities.

The Energy sector has higher demand for higher Experienced level prfoessionals than for Freshers, who manage just 14% of the jobs.

Chennai and Mumbai pay better across most functions and industry presence is only across some major cities.

<7,500 - 10,300> <10,500 - 11,700> <11,000 - 12,700> <11,000 - 12,700>

QAT – Quality Technician

CHE – Chemical Engineer

EEG – Electrical Engineer PRS – Production Supervisor

QFM – Quality Foreman

7.58% 10.89%

3.3

2.5

6.5

.6

3.3

2.5

6.5

.6

4.0

4.5

5.0

6.0

3.00% 3.42%

3.0

6.0

1.8

1.5

5.0

6.5

VOF ISD QAN PSEBPR

4.67%

2.5

4.5

6.0

10.81%

4.3

4.5

6.0

6.54%

4.8

4.5

6.0

0 CHE EEG PRS QFMQAT

6.06.0 5.0 7.0

1.8

5.8

8.0

7.5

8.82%

2.5

2.6

5.5

2.8

8.70%

1.5

4.8

5.0

6.0

Please note that the sample is not a comprehensive representation of the industry. The analysis is focused on these profiles and their characteristics and does not represent industr y trends

*

*

ENERGY

SKILLS PAY!Staffing Solutions

FunctionalTransactional CommunicationRelationship

FunctionalTransactional CommunicationRelationship

*

Page 14: Staffing Solutions

FMCG

14

5

10

15

20

25

30

<7,400 - 9,500>

The profiles are a good mix of all skills, scoring high especially on Communication skills; the Feet on Street profile is an exception though.

Freshers and Trainees with good Communication, Networking, Interpersonal, Decision Making and Problem Solving capabilities – particularly under Customer Support functions –are in demand.

Supply Chain Executive, with the highest scores on Communication and Transactional skills commands the highest growth rates and salaries. However, a Supervisor with higher Functional and Relationship skills fails to fetch a good growth rate.

Profiles with higher scores on a combination of good Communication, Functional and Transactional skills get rewarded with better salaries, while High Relationship skills by itself does not translate into higher growth rates. Higher values on Communication, Functional and

Transactional skills directly influence higher salaries – profiles such as Supervisor and Supply Chain Executive are examples.

Amongst Sales profiles, higher growth rates are associated with profiles with better Relationship skills and Functional skills – BDE, for instance, has achieved higher growth rate than Sales Promoter and Feet on Street. On the other hand, Feet on Street with good Networking skills has received better salary growth than a Health Insurance Promoter.

Analytical, Critical Thinking and Decision Making have a higher influence on growth rates than Managerial and Observations skills. A Supply Chain Executive clocks higher growth rates and is better compensated compared with a Supervisor, even when Supervisor has good Observation and Managerial skills.

<8,500 - 10,000>

9.57%

<6,500 - 8,000> <15,800 - 17,900> <13,100 - 14,900>

8.09%

BDE – Business Development Executive

FOS – Feet on Street Sales

SPR – Sales Promoter SCE – Supply Chain Executive

SUP – Supervisor

5

10

15

20

25

30

<3,900 - 5,400>

The sample for Food and Hospitality is a mix of low and high skilled profiles; good Communication skills, however, are a common denominator across profiles.

Skills are better correlated with growth rates although, the correlation is not perfect. Higher growth rates are closely associated with a high Communication, Relationship and Transactional skills while Functional skills by themselves have lesser impact on the growth rates.

Profiles rewarded with high growth rates are characterized by a combination of very high Communication and Transactional skills and moderate Functional and Relationship skills. A deficiency on the latter set of skills – Functional and Relationship – is likely to result in abysmally low growth rates – as seen in case of the House Keeping Assistant. An Events Manager with the highest scores on all four skill

types clocks the highest compensation and growth rate amongst profiles. This profile is a good combination of high scores on Sales, Managerial and Organizational skills.

A Chef with unique industry focused cooking skills and high Communication and moderate Relationship skills has better growth rate than a House Keeping Assistant, even when the House Keeping Assistant has better Transactional capabilities. Chefs are also rewarded with better salaries.

Profiles such as Resort Attendant, Receptionist and Event Manager, which possess high Communication, Decision Making, Interpersonal, Critical Thinking and Problem Solving capabilities, have higher growth rates. Good Analytical, Managerial and Networking skills along with the above fetch higher growth rates for Resort Attendant and Event Manager.

<10,200 - 12,00> <3,900 - 4,300> <7,900 - 9,800> <26,000 - 30,000>

10.66%

CHF – Chef

HUK – House Keeping Assistant

RAT – Resort Attendant RCP – Receptionist

EVM – Events Manager

6.0

1.3

7.0

8.89% 8.79% 10.76%

0 FOS SPR SCE SUPBDE

3.0

2.9

7.0

3.0

2.5

7.0

2.5

2.5

1.6

2.5

6.5

3.3

1.8

3.5

8.0

7.0

4.8

4.5

7.0

6.0

6.48% 4.88%

2.5

9.30%

5.0

3.0

7.5

8.97%

1.8

3.5

7.0

7.3

5.3

0 EVMHUK

5.0

RAT

8.0

RCP

7.0 8.0

CHF

Please note that the sample is not a comprehensive representation of the industry. The analysis is focused on these profiles and their characteristics and does not represent industry trends

*

*

FOOD & HOSPITALITY

SKILLS PAY!Staffing Solutions

FunctionalTransactional CommunicationRelationship

FunctionalTransactional CommunicationRelationship

*

Page 15: Staffing Solutions

HEALTHCARE & PHARMACEUTICALS

15

0

5

10

15

20

25

30

<6,000 - 7,800>

Profiles sampled under Healthcare and Pharma have registered some of the best growth rates – between 7.3% and 11.8%.

While profiles which score high across skills have clocked higher growth rates – for example, Health Promotion Specialist and Chemist – profiles such as Medical Representative, that are nil on Transactional capabilities, have the lowest growth rate.

Functional Skills influence growth rates better than Relationship skills. High scores on Functional skills have fetched better growth rates for a Chemist, while high Relationship skills have resulted in better compensation levels for a Health Promotion Specialist.

A Lab Assistant with nil Transactional skills, but with moderate to good Functional and Communication skills, has better growth rates when compared to an Insurance Promoter who has better scores on all except Functional skills.

A Health Promotion Specialist with good Managerial and Organizational skills gets the highest salary amongst profiles implying these skills are well appreciated in the industry. Analytical, Observation, Communication and Interpersonal skills are essential for netting high salaries in the industry.

Sales skills do not command compensation levels as high as Observation skills. Lab Assistants with good Observation skills have better compensation levels – compared with profiles such as Health Insurance Promoter and Medical Representative – which are characterized by good Sales skills.

Good Analytical skills influence better growth rates and salaries. Among Sales profiles, for example, a Health Insurance Promoter with a combination of Analytical skills, higher Sales and Networking capabilities commands higher salary and growth rate compared with a Medical Representative.

<10,000 - 12,000> <6,200 - 8,000> <6,000 - 8,500> <14,300 - 17,000>

CCH – CQL Chemist

HIP – Health Insurance Promoter

MRE – Medical Representative LBA – Lab Assistant

HPS – Health Promotion Specialist

0

5

10

15

20

25

30

<20,000 - 25,000>

The profile sample is a composite of all skill types – profiles are marked with high Communication and Transactional skills and moderately high Functional Skills. Excluding the Program Manager profile, all other profiles have low to moderate scores on Relationship Skills.

Fresher hiring has been moderate mostly for Engineering, Administration and IT related jobs.

Salaries for Business Analyst, Database Administrator and Developer have grown well, while a Program Manager with very high scores on all skills has ironically not received good salary growth. The compensation level however is highest for a Program Manager.

A Business Analyst with higher Functional skills has higher salary growth compared with a Program Manager. On the other hand, a Program Manager with higher Communication and Relationship

Skills has much higher compensation than a Business Analyst.

Transactional skills impact salaries and growth rates in the IT Industry. While profiles with higher growth rates are characterized by a combination of higher Functional and Transactional skills, higher Salary profiles are characterized by a combination of high Relationship and Transactional Skills.

While profiles sampled in the IT industry are characterized by high Communication, Critical Thinking, Problem Solving and Decision Making skills, profiles with either high Managerial or Organizational skills, and with the above combination, command the highest salaries for Business Analysts and Program Managers.

Freshers with good Analytical, Problem Solving and Critical Thinking skills are paid higher salaries and with Experience, Decision Making skills could fetch higher increments.

<27,000 - 31,000> <15,000 - 17,000> <45,000 - 50,000> <26,000 - 30,000>

BAN – Business Analyst

DBA – Database Administrator

DVP – Developer PRM – Program Manager

WDS – Web Designer

11.83% 8.06% 7.25% 9.49%

2.5

4.8

6.0

6.5

4.3

4.5

5.0

6.5

5.28%

1.5

5.5

6.0

6.0

HIP MRE LBA HPSCCH

8.42%

6.5

5.3

7.0

7.0

7.19%

1.8

3.3

7.0

6.0

7.20%

3.3

5.6

6.0

6.5

6.13%

7.3

3.5

8.0

7.0

DBA DVP PRM WDSBAN

6.5

6.3

7.0

5.1

1.3

5.0

2.0

9.09%

3.0

6.0

1.5

Please note that the sample is not a comprehensive representation of the industry. The analysis is focused on these profiles and their characteristics and does not represent industr y trends

*

*

IT

SKILLS PAY!Staffing Solutions

FunctionalTransactional CommunicationRelationship

FunctionalTransactional CommunicationRelationship

*

Page 16: Staffing Solutions

ITeS

16

25

30

The industry has been promising for Freshers particularly from Engineering and Administration related background.

The profiles sampled for ITeS are a good mix of all four skill types, although most have lower scores on Relationship skills. Analytical, Interpersonal and Decision Making skills are essential elements for the entire sample.

A Desktop Engineer, with high Observation skills commands high Salaries and growth rates compared with a Process Associate with better Relationship skills, implying Relationship skills have lower influence on salaries and growth rates.

Across profiles, Relationship and Communication skills contribute less towards compensation and growth rates.

Help Desk Executive with slightly higher Relationship skills than Customer Service Executive has gained better growth rate.

Customer Service Executive with higher Functional skills, on the other hand, has earned higher salary than a Help Desk Executive.

Analytical, Critical Thinking and Problem Solving skills fetch higher salaries across Experience levels. High Communication, Managerial and Decision Making impact salaries better.

The industry is well represented across locations while Bangalore, Mumbai and Chandigarh pay well across most job functions.

<7,000 - 9,100>

HDE – Help Desk Executive

CSE – Customer Service Executive

DTE – Desktop Engineer

PRA – Process Associate

0

5

10

15

20

25

30

<11,000 - 14,000>

Profiles in Manufacturing are low on Relationship skills but are good on Communication, Transactional and a few Functional skills.

Despite high scores on Transactional and Functional skills, Safety Officer and Line Chemist have lower growth rates while Mechanical Engineer, with relatively lesser scores on all skills, has gained highest growth rate amongst profiles.

Compensation levels are driven more by Functional and Relationship skills than Communication and Transactional skills in the Manufacturing industry. However, profiles with a combination of moderate to good scores on all four skill types have achieved better salaries and growth rates.

Good Observation, Decision Making and Communication skills are mandatory across profiles. High salaries are a result of high scores on Critical Thinking, Problem Solving and Interpersonal skills.

Mechanical Engineer with good Managerial skills clocks a higher growth rate compared to a CAD Engineer. However, a Safety Officer with better Decision Making, Critical Thinking and Communication skills is compensated higher.

Across locations, the industry is well represented. The salaries are however higher at Mumbai, Pune and Bangalore.

<9,000 - 13,000> <9,000 - 12,000> <4,800 - 6,000> <13,000 - 15,000>

CAE – CAD Engineer

CMT – Line Chemist

MEG – Mechanical Engineer PEX – Production Executive

SFO – Safety Officer

<17,000 - 20,000>

5.81% 4.76%

<9,000 - 12,000>

5.82%

<10,000 - 13,000>

7.48%

<8,000 - 12,000>

6.10%

7.0

3.5

7.0

DAN – Data Analyst

6.62%

1.8

5.5

7.0

7.0

5

10

15

20

3.0

3.0

3.5

2.5

4.0

5.0

1.3

4.8

6.0

1.5

4.8

6.0

0 CSE DAN DTE PRA

7.0

HDE

7.0 5.0 6.0 6.0

7.48%

4.5

5.0

5.5

6.60%

6.5

4.8

6.0

6.5

8.59%

1.5

4.5

6.0

6.0

7.69%

4.0

3.8

6.0

5.0

CMT MEG PEX SFOCAE

Please note that the sample is not a comprehensive representation of the industry. The analysis is focused on these profiles and their characteristics and does not represent industr y trends

*

*

MANUFACTURING

SKILLS PAY!Staffing Solutions

FunctionalTransactional CommunicationRelationship

FunctionalTransactional CommunicationRelationship

*

Page 17: Staffing Solutions

RETAIL

17

25

30

<7,000 - 8,200>

Profiles sampled are a balanced combination of all skills but for Retail, the accent seems to be off the Functional skills. Selected profiles are a good combination of Organizational, Interpersonal, Decision Making and Communication skills. Analytical and Observational Skills are not of much value.

Higher scores on Relationship and Transactional skills fetch better growth rates, as in case of the In-Shop Supervisor and Showroom Executive. Unit Sales Manager, on the other hand, receives better compensation but registers a lower growth rate.

A higher score on Functional skills translates into higher growth rates – even though Transactional and Relationship skills are low. The In-Shop Supervisor and Showroom Executive are examples.

Counter Sales Executive and Warehouse Supervisor are on par for Communication and Relationship skills – even the growth rates are

similar. However, a Counter Sales Executive with high scores on Analytical, Sales and Networking Skills combined with industry knowledge gets rewarded with better compensation levels.

The industry is well represented across locations whereas Delhi, Mumbai and Pune pay better across profiles.

<5,200 - 6,200>

5.08%

<6,000 - 7,800> <19,000 - 22,000> <3,900 - 4,600>

CSE – Counter Sales Executive

ISS – In-Shop Supervisor

SRE – Showroom Executive USM – Unit Sales Manager

WHS – Warehouse Supervisor

7.46% 7.14% 5.85% 4.88%

1.3

2.55

10

15

20

2.5

2.5

2.5

4.8

4.5

6.5

7.0

3.5

7.0

6.0

6.0

6.0

Please note that the sample is not a comprehensive representation of the industry. The analysis is focused on these profiles and their characteristics and does not represent industry trends

*

ISS SRE USM WHS

5.0

CSE0 5.0 7.0 7.0 6.0

SKILLS PAY!Staffing Solutions

FunctionalTransactional CommunicationRelationship

*

Page 18: Staffing Solutions

Temp SalaryReady Reckoner

18

About Temp Salary Ready Reckoner

This section of the Primer carries salaries paid for Temp staff for profiles, across cities and functional domains for each of the 13 industry verticals. The salaries are pivoted on industry verticals indicative of specific profiles in the industry and organized by functional Domain and Experience levels (0-1yr, 1-3yrs, 3-5yrs) respectively.

Under each function, the profiles would be color coded to differentiate profiles with different skill weights - the lower end of the color gradient would indicate few dimensional skills while the higher end would denote the multi/ high-end skill profiles.

The salary figures are indicative and have been derived from the treatment of 2008 salaries. Please refer the 'Methodology' section for more information on the computation of salary figures.

Illustration of Ready Reckoner

Locations

0-1 1-3 3-5

Bangalore Location

0-1 1-3 3-5 0-1 1-3 3-5

Accounts

Administration

Domain

Ahmedabad

Domains

97009700

9700

9700

Experience Levels

6300

ICP - 1

ICP - 2

ICP - 3

ICP - 1

ICP - 2

ICP - 3

ICP - 1

ICP - 2

ICP - 3

6400 7300 8200 7100 8300 10000 7000 7600 8500

7200 8000 8400 7900 9600 12800 7500 9300 11000

7100 8300 10000 7000 7600 8500 7900 9600 -

4500 4800 8400 7900 9600 12800 7500 9300 11000

7100 8300 10000 7000 7600 8500 7900 9600 -

9400 7300 8200 7100 8300 10000 7000 7600 8500

4500 4800 7900 9600 12800 7500 9300 11000

7100 8300 10000 7000 7600 8500 7900 9600 -

9400 7300 8200 7100 8300 10000 7000 7600 8500

Color Code for Skill Level

Low Skill Level

Medium Skill Level

High Skill Level

Salary Data

Temp SalaryReady Reckoner

18

About Temp Salary Ready Reckoner

This section of the Primer carries salaries paid for Temp staff for profiles, across cities and functional domains for each of the 13 industry verticals. The salaries are pivoted on industry verticals indicative of specific profiles in the industry and organized by functional Domain and Experience levels (0-1yr, 1-3yrs, 3-5yrs) respectively.

Under each function, the profiles would be color coded to differentiate profiles with different skill weights - the lower end of the color gradient would indicate few dimensional skills while the higher end would denote the multi/ high-end skill profiles.

The salary figures are indicative and have been derived from the treatment of 2008 salaries. Please refer the 'Methodology' section for more information on the computation of salary figures.

Illustration of Ready Reckoner

Locations

0-1 1-3 3-5

Bangalore Location

0-1 1-3 3-5 0-1 1-3 3-5

Accounts

Administration

Domain

Ahmedabad

Domains

97009700

9700

9700

Experience Levels

6300

ICP - 1

ICP - 2

ICP - 3

ICP - 1

ICP - 2

ICP - 3

ICP - 1

ICP - 2

ICP - 3

6400 7300 8200 7100 8300 10000 7000 7600 8500

7200 8000 8400 7900 9600 12800 7500 9300 11000

7100 8300 10000 7000 7600 8500 7900 9600 -

4500 4800 8400 7900 9600 12800 7500 9300 11000

7100 8300 10000 7000 7600 8500 7900 9600 -

9400 7300 8200 7100 8300 10000 7000 7600 8500

4500 4800 7900 9600 12800 7500 9300 11000

7100 8300 10000 7000 7600 8500 7900 9600 -

9400 7300 8200 7100 8300 10000 7000 7600 8500

Color Code for Skill Level

Low Skill Level

Medium Skill Level

High Skill Level

Salary Data

Staffing Solutions

T e m pSalaryPrimer 2

00

92

00

9

Trend analysis and a compilation of salaries for temporary jobs across various functions, industries and

TMcities in India by TeamLease

www.teamlease.com

Page 19: Staffing Solutions

Ah

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Page 20: Staffing Solutions

READY RECKONER

20

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Page 21: Staffing Solutions

21

In

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Med

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Skill Level

Hig

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Page 22: Staffing Solutions

READY RECKONER

22

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23

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24

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Lo

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Page 25: Staffing Solutions

25

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Page 26: Staffing Solutions

READY RECKONER

26

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Lo

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Page 27: Staffing Solutions

27

Jaip

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28

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29

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Page 30: Staffing Solutions

30

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FMCG READY RECKONER

Lo

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kill Level

Med

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Skill Level

Hig

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kill Level

Page 31: Staffing Solutions

31

In

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Lo

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kill Level

Med

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Hig

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Page 32: Staffing Solutions

32

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IT READY RECKONER

Lo

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Med

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Skill Level

Hig

h S

kill Level

Page 33: Staffing Solutions

33

Lu

ckn

ow

0-1

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Page 34: Staffing Solutions

34

Ah

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ITeS READY RECKONER

Lo

w S

kill Level

Med

ium

Skill Level

Hig

h S

kill Level

Page 35: Staffing Solutions

35

Ko

lkata

0-1

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3

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Mu

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READY RECKONER

36

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Page 37: Staffing Solutions

37

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For m

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Lo

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kill Level

Med

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Skill Level

Hig

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kill Level

Page 38: Staffing Solutions

38

Retail

Ah

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READY RECKONER

Lo

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kill Level

Med

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Skill Level

Hig

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kill Level

Page 39: Staffing Solutions

39

In

do

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Retail READY RECKONER

For m

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Lo

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kill Level

Med

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Skill Level

Hig

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kill Level

Page 40: Staffing Solutions

40

Food & Hospitality

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Page 41: Staffing Solutions

READY RECKONER

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Page 42: Staffing Solutions

Staffing Solutions

42

PROFILE LIBRARY

ICP ICP Name ProfileICP ICP

Handle petty cash, maintain accounts, bills, handle daily banking transactions, prepare bank reconciliation statement, generate statement of accounts / balance sheet using Tally / any other accounting packages.

Analyze financial information, prepare financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability. Advice management on accounts related issues.

Conduct qualitative and quantitative chemical analyses or chemical experiments in laboratories for process control. Develop new products for Agro industries.

Coordinate for transport, hotel bookings, purchase orders. Ensure cleanliness, take care of logistics, floor keeping and filing.

Planning, managing facility activities, relationship with vendor such as transport providers, cafeteria and sports/recreation, planning & Execution of training, documentation.

Develop products to meet customers expectations for overall system performance and application functionality, provide respective IT support development.

Identify sales channels, understanding and keeping a track of the market trend, be creative in promoting and building a brand for the product / company in the market, traveling to the locations and coordinating with the leaders.

Plan and direct advertising policies and programs or produce collateral materials, such as posters, contests-coupons, or give aways., To create extra interest in the purchase of a product or service for an entire organization or on an account basis, strategize & execution of promotional activities.

Help the organization to improve its functions and activities in order to reduce overall costs, provide more efficient use of resources, and better support for customers. Bring focus to the process, rethink end-to-end activities that create value for customers, while removing unnecessary, non-value added work.

Achieve specific revenue targets set for products/services assigned. Coordinate & ensure pipeline building and opportunity generation for specified product/services, prepare marketing collateral, pre-sales and post sales support, making business proposals, presentations to the Clients & relationship building.

Manage an entire business development team, coordinate, support & handle escalations, planning & execution to achieve the set target.

Ensure the services provided to the customers are billed completely, accurately and in a timely manner, daily stock maintenance, generate daily / weekly / monthly invoice, handle transaction and maintain documents such as customer master file, customer data etc.

Deal with incoming and outgoing post, maintain stationary supplies, type letters, update computer database, filing documents, using office equipment such as printers, photocopiers and fax machines, managing diaries.

Promote products, increase brand awareness, demonstrating product features and so on either at the counter / field.

Design and prepare drawings using AutoCAD for various Engineering Projects.

Interact with customers, maintain records of customer interactions and transactions, assess the validity of the complaint, provide information in response to queries about products/services, handle and resolve escalations.

Conduct qualitative and quantitative chemical analyses / chemical experiments in laboratories for quality or process control. Develop new products & knowledge.

Transfer calls to the right people from operator board.

Devise processes for manufacturing chemicals and products, by applying principles and technology of chemistry, physics, and engineering.

Cook various cuisines, present food attractively, manage the kitchen, directing the work of other kitchen workers, estimate food requirements and order food supplies.

Interact with clients to provide better service and coordinate with various teams to fulfill client’s need.

Raise invoice, contact customers / clients to ensure payment, post amount to customer's account, maintaining records of collection and status of accounts.

Receive orders for repairs, rentals and services. Describe available options, compute cost and accept payment.

Handle central excise, taxation, VAT, commercial negotiations, invoicing, billing and so on.

Conduct qualitative and quantitative chemical analysis or chemical experiments for quality or process control or to develop new products and carry out tests based on new projects and materials.

Enter and maintain data, generate different reports in MS office.

Advise customers / farmers about various methods to get the best crop, inform the usage of different agro products to get better results in the field.

AAS Accounts Assistant

ACE Accountant

ACT Agro Chemist

ADA Admin Assistant

ADM General Admin

ASE Assistant Software Engineer

ASM Area Sales Manager

AVM Advertising Manager

BAN Business Analyst

BDE Business Development Executive

BDM Business Development Manager

BEX Billing Executive

BOE Backoffice Executive

BPR Brand Promoter

CAE CAD Engineer

CCE Customer Care Executive

CCH CQL Chemist

CCO Call Coordinator

CHE Chemical Engineer

CHF Chef

CLC Client Servicing and Coordination

CLE Collection Executive

CLK Counter Clerk

CME Commercial Executive

CMT Line Chemist

COP Computer Operator

CRA Crop Advisor

Please visit for salaries and workings, related to the above Profiles and morewww.indiasalary.in

Page 43: Staffing Solutions

43

ICP ICP Name ProfileICP ICP

Work on cranes or draglines to lift, move, position and place machinery, equipment or other large objects. Carry out routine maintenance, operate the crane in response to the co-workers/supervisors.

Perform specific duties such as tele-marketing, making cold-calls, customer visits, prospecting and follow up visits, customer support and co-ordination.

Sell products / services to the customers / walk-ins and convince them to buy at the counter and handle customer's escalations.

Collect money, make bills and maintain records.

Interact with customers through telephone, clarify their queries, suggest products & generate reports.

Enter alphabetical / numerical data, check for errors and analyze the data given, also perform data clean ups and prepare presentations as per the instructions.

Plan, build and maintain computerized information systems according to the employer's requirement.

Sell products by visiting houses, going out on field & generating leads.

Provide back end support for various functions by entering data into the electronic system.

Work on the Engineering projects by using engineering design software and generating drafts/ designs as per project requirements.

Work closely with the Management, assign drivers of their daily schedule, coordinating with customers and so on.

Collect & dispatch various documents required by the company by going to the customer’s house or office.

Troubleshoot production issues, Server and Database performance monitoring, Develops Day batch Job processing for major applications.

Develop and modify general applications software or specialized utility programs.

Deliver the product to the customer / clients on schedule, collect acknowledgment for the same.

Work with Electrical Networking system, design electrical lay outs, handle projects, coordinate with internal and external teams for execution of the project.

Install electrical wiring, electrical fixtures and underground cable, maintain, repair and replace electrical devices. Identify and solve electrical problems regarding electrical connections.

Site co-ordination with client, consultant & other agencies on a daily basis, to organize and coordinate with teams and make use of other resources.

Manage the events by studying the intricacies of the reasons for the event, identify the target audience, devise the event concept, plan the logistics and coordinate the technical aspects before actually executing the modalities of the proposed event.

Understand the situation/need, finding the best possible mortgage rate available in the market. Educate the customer about loans, debt consolidation alternatives, personal finance and debt management solutions available.

Protect property, assets, or people by maintaining a high visibility presence to deter illegal and inappropriate actions, keep a record of visitors, observe fire or disorder and take actions accordingly.

Assist the Finance Manager with financial and accounting functions of the group's various divisions.

Door to door sales of products.

Interview clients to determine their assets, liabilities, cash flow, insurance coverage, tax status, pension plans, securities and real estate. Develop financial plans / advice for individuals and businesses.

Attend the customers, clarify their queries, guide them and handle escalations on services / products.

Make trips in heavy vehicles to drop and pick up personnel / materials within the city or across locations as per schedule and maintain record of distance / people traveled.

Help people to improve and increase control over their health by planning, ensuring the implementation and evaluate policies and development of community strategies, local strategic partnerships, and health alliances to promote health care within a specialist setting, relating to a specific issue, or within a particular population. Committed to track inequalities in health and promote anti-discriminatory practice.

Coordinate all the HR activities like post-recruitment, performance appraisal, salary structure, grievance & bonus.

Screen candidates, conduct interviews and select personnel according to the job profiles including joining formalities. Identify areas of training, coordinate with vendors for the overall development of the organization.

CRO Crane Operator

CSA Customer Sales Associate

CSE Counter Sales Executive

CSH Cashier

CSR Customer Service Representative

DAN Data Analyst

DBA Database Administrator

DDS Door to Door Sales

DEO Data Entry Operator

DFM Draftsman

DIS Dispatcher

DOE Documentation Executive

DTE Desktop Engineer

DVL Developer

DVP Delivery Personnel

EEG Electrical Engineer

ELE Electrician

ESE Electrical Site Engineer

EVM Events Manager

FLP Finance Loss Prevention Officer

FMS Farm Security

FNA Finance Assistant

FOS Feet on Street Sales

FPL Financial Planner

HDE Help Desk Executive

HMD Heavy Machine Driver

HPS Health Promotion Specialist

HRC Employee Relationship - HR

HRE HR Executive

Please visit for salaries and workings, related to the above Profiles and morewww.indiasalary.in

Staffing Solutions

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Page 44: Staffing Solutions

AAS Accounts Assistant

44

ICP ICP Name ProfileICP ICP

Screen candidates, send the data to the next level of interview, verify calls and handle joining formalities. Responsible for the Statutory & Compliance activities in the HR department.

Wash dishes and clean the place by sweeping, swobbing and dusting.

Provide maintenance support for computer hardware, systems and related devices.

Install and maintain the required software.

Sell Insurance products / services to the customers and convince them to buy at the counter / field.

Handle general walk-ins to the showroom, explain about various features of the product, clarify, convince them to buy the same, generate reports and coordinate with internal teams for sales.

Sell Insurance products / services to the customers and convince them to buy at the counter / field and handle customer's escalations.

Manage the store, ensure cleanliness is maintained, products are delivered, ensure quick turn around, accuracy of items, quantity, quality, coordinate for the transport and so on.

Develop, and modify general computer applications software or specialized utility programs.

Plan, develop, train and provide staff development programs, using effective methods such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops.

Inspect various mechanical / auto parts, to check if they are made to the right quality level, visit vendors places, create an MIS of the same and provide quality certificate for further process.

Understand customer requirements, find the best possible mortgage rate that are available, educate the customer about loans, debt consolidation alternatives, personal finance and debt management solutions.

Drive lab growth, coordinate, analyze and work with multiple teams of a project and to identify, develop and implement lab improvement opportunities.

Maintain stock of electronic components, assist in testing, debugging electronic boards, must have knowledge of operations and measuring instruments in the lab.

Organize and coordinate trade shows, seminars, events, coordinate the daily events, assist in developing promotional strategies and product development.

Develop and implement marketing strategies for the organization, plan, handle and analyze market research.

Meet doctors and provide details about the medical products, meet Chemists for secondary sales orders.

Repair machines / automobiles based on the instructions given by the superior.

Understand the project, apply physical analysis for design, manufacture and maintain mechanical systems for various systems involved.

Extend back-end support for the production team, creating matrix, performing quality checks and generating MIS.

Repair & service automobiles, trucks, buses, and other vehicles based on the requirement.

Generate and Promote good will for individuals, groups or organizations by writing or selecting favorable publicity material and releasing it through various communications media. Prepare and arrange displays and make speeches.

Identify sales channels, understand and keep track of the market trends, and build product brand by ensuring supply and presence of the product in the retail shops.

Compile the data collected by market research, collate the information on competition activities, draft and create marketing collateral and blogs and other general marketing projects.

Maintenance works in order to keep machines and mechanical equipment of an establishment in working conditions.

Fix and maintain automobile equipments.

Install, maintain and support computer based communication networks within an organization or between organizations, ensure smooth functioning of communication networks in order to provide maximum performance and availability for the users.

Monitor, maintain and support computer communication networks, ensure smooth operation of communication networks in order to provide maximum performance and availability for the users, Troubleshooting and resolving IT security issues.

Implement policies, standards, procedures, systems and materials related to the resource and administrative management of the Department.

HUK House Keeping Assistant

HWE Hardware Engineer

INE Installation Executive

INF Sales Executive - Insurance

ISR Insurance Sales Representative

ISS In-shop Supervisor

ITT IT Trainer

JIR Job Inspector

LAD Loan Advisor

LBA Lab Assistant

LTE Lab Technician

MAS Marketing Assistant

MDO Market Developing Coordinator

MEC Mechanic

MEG Mechanical Engineer

MIS MIS Executive

MMC Motor Mechanic

MOC Media Outreach Coordinator

MRC Merchandiser

MRE Market Research Executive

MTC Maintenance Technician

MTE Technician

NEG Network Engineer

NME Network Monitoring Engineer

OPE Operations Executive

ISD In-shop Demonstrator

ITE IT Engineer

MDR Medical Representative

HRS HR Assistant

Please visit for salaries and workings, related to the above Profiles and morewww.indiasalary.in

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Page 45: Staffing Solutions

45

ICP ICP Name ProfileICP ICP

OPR Operator

OPS Operations Support

OSE Operation Senior Executive

PAS Personal Assistant

PCA Packing Assistant

PCM Purchasing Manager

PEA Project Engineer Assistant

PEG Production Engineer

PEX Purchase Executive

PRE Production Executive

PRM Program Manager

PRO Promoter

PRS Production Supervisor

PSE Procurement Senior Executive

PSR Project and Service Engineer

QAN Quality Analyzer

QAT Quality Technician

QFM Quality Foreman

RAT Resort Attendant

RCP Receptionist

REC Recruiter

REX Retail Executive

RFE RF Engineer

RSC Research Executive

RSE Relationship Executive

SAD System Administrator

PRA Process Associate

PRC Product Consultant

Please visit for salaries and workings, related to the above Profiles and morewww.indiasalary.in

Staffing Solutions

PROFILE LIBRARY

Operate machines and maintain the same as per the instructions given by the supervisor.

Coordinate with different teams, generate MIS report and provide any support needed to get the work done.

Coordinate between franchise staff and Head Office for various purposes, develop policies and standards.

Coordinate with the clients, customers and others for official meetings, with the Director, take down Dictation, write Letters, Reminders, Meeting Schedules, and preparation of Documents.

Pack items into bottles, wad seal and pack them onto a tray while doing shrink wrapping, pack them in cartons for dispatch to customers. Maintain the required library of packing materials.

Plan, direct, or coordinate the activities of buyers, purchasing officers and related workers involved in purchasing materials, products and services.

Investigate operational problems affecting production, bring in new methods and processes, handle the purchase and installation of new equipment, train and manage staff and prepare manufacturing manuals.

Handle the production team, plan materials for smooth production and ensure the products are delivered on time.

Identify channels, receive quotation and issue purchase orders for the production and retail company requirement. Sourcing & costing of Bill of Material, negotiate with suppliers, Component Distributors & overseas vendors.

Back end process & support to the internal teams for the systematic process flow by coordinating & executing the plan given by the superiors.

Design product promotion, configure and apply global product guidelines, set product plan and explain to the business units. Coordinate product strategies with sales and service teams, conduct surveys to understand the potential market for the new product.

Work in the production line, operate machines and so on.

Execution of assigned tasks and responsibilities for the projects, work in a team and manage people along project lines and time lines, assist to capture and document planning and resources needs, coordinate events, operational integration and project delivery.

Promote products, create public interest / awareness, demonstrate product features for the purpose of buying the product.

Supervise the production team for smooth flow & ensure the production equipments are well maintained by the operators to get better products.

Responsible for strategic material sourcing, develop new sources, analyze the cost, negotiate with vendors, manage the performance of suppliers, serve as a primary liaison for procuring resources.

Service electronic equipments and interact with the customers to handle escalations.

Investigate operational problems affecting production, bring in new methods and processes, handle the purchase and installation of new equipment, train and manage staff and prepare manufacturing manuals.

Handle equipments, fix and maintain the quality of the same.

Quality control and quality engineering to be used in developing systems to ensure products or services are designed, produced to meet or exceed customer expectations.

Take care of the customers, ensure all the services are provided, take their feedback, make any arrangements required, ensure the norms are followed.

Handle inbound/outbound calls, maintain stationary records, make travel arrangements, fix appointments, general day to day admin activities, maintain visitors registry(inward outward), attendance records etc.

Screen candidates, conduct interviews and select personnel according to the job profile for various positions.

Meet retailers and distributors to book, collect orders & handle all campaign activities.

Design systems at broadcast facility, responsible for maintenance of the station's high power broadcast transmitter and associated systems.

Getting information of work done by IT Managers for research.

Implement innovative marketing strategy and concept, liaise with clients, explain and build a brand name for the product/ services in the market.

Hardware support, trouble shoot and problem resolution. Asset Management, Evaluation of new technologies/products & system configuration group policies & Installation of Applications.

Page 46: Staffing Solutions

46

ICP ICP Name ProfileICP ICP

SCE Supply Chain Executive

SCO Sales Coordinator

SDA Software Analyst

SET Service Technician

SFO Safety Officer

SGE Site Engineer

SOF Sales Officer

SPR Sales Promoter

SSP Sales Support

STS Store Supervisor

SUP Supervisor

SVE Service Engineer

TAS Technical Assistant

TCR Tele Caller

TDV Tractor Driver

TEG Telecom Engineer

TME Tele Marketing Executive

TML Team Lead

TNO Trainee Network Operations

TRC Training Coordinator

TSE Tele Sales Executive

TSU Tele Recruiter

TTE Test Engineer

USM Unit Sales Manager

VOF Vigilance Officer

WDS Web Designer

WHA Warehouse Assistant

SRA Recruitment Sourcing

SRC Senior Research Executive

SRE Showroom Execuitve

Please visit for salaries and workings, related to the above Profiles and morewww.indiasalary.in

Staffing Solutions

PROFILE LIBRARY

Develop the vision and strategy for SAP. Manage the financial control for the cost centre, applying processes and controls to run an effective business.

Establish management reporting for Procurement, Production Planning, Warehouse, Inbound/Outbound, budget vs actual, working capital and sales report & responsible for verifying supplier invoices for total Supply Chain.

Monitor and supervise vendors, keeping a track of attendance, incentives, calculate monthly salaries and generate a report on team's performance.

Identify and trouble shoot, analyze & enhance the application performance by updating the software.

Install and service security products at corporates, homes and construction sites.

Help prevent harm to workers, property, the environment and general public.

Day to day supervision of a team, ensure work is completed safely to a high standard and within agreed timescales, interpret construction drawings, schedules & specifications and implement the same in monitoring and construction.

Generate revenue from sale, meet clients, calculate incentives and so on.

Promote products, increase brand awareness, demonstrate product features, either at the counter / field.

Plan the sourcing, handle job advertisements, manage relationships with Clients, conduct interviews according to the requirement and ensure the joining formalities.

Ensure the data is collected, gather the information and analyze the same and drawing inferences.

Handle the clients, address their queries, responsible for profitability / productivity and handle the process.

Generate MIS reports, track attendance and order follow ups.

Manage the store, maintain cleanliness, products, documentation of receipt, storage and issue of materials, maintain incoming/outgoing stock ledger, Ensure proper inventory control including statutory inventory compliances, prepare monthly stock statement.

Monitor and supervise sales promoters/executives, keep track of their attendance, incentives, calculating monthly salaries, generate reports on team's performance and so on.

Service equipments and resolve customer quires by replacing / repairing any internal spares.

Provide a range of engineering & production support and maintenance management services.

Call customers / clients, collect data, validate the data base provided.

Drive tractor in the field as per the instruction given by the supervisor.

Test Telecom equipments, operations and maintenance of transcoders, performance checks of various modules and sub-systems.

Make calls to generate leads with prospective clients and scheduling appointments.

Monitor, mentor, retain & adhere to the standard process to increase the overall performance of the team.

Ensure various systems are available to customers & employees, report problems to vendor service representatives when outages occur, ensure that corrective action is taken in a timely manner to restore various system services.

Identify areas for training, develop training modules, coordinate with vendors who provide training and organize training programs.

Make cold call for selling products / services to the customers, convince them to buy, handle customer escalations, achieve set targets & prepare call reports.

Call the candidates, based on the information received - offer, convince them for job (s) and ensure walk-ins of candidates and achieve target.

Determine how to create a process that would test a particular product in manufacturing, or related areas, in order to guarantee that the product will be shipped out with good quality.

Identify sales channels, understand and keep a track of the market trends, creative promotions and building brand for the product / company in the market, travel to the locations and coordinate with the dealers.

Monitor the function of BIS through regular and surprise visits to sensitive departments and review these from time to time, streamline procedures to stop corruption or mis-conduct, educate employees as a preventive vigilance measure.

Design and develop innovative web-based applications and content management.

Assist the officer in operations relating to warehouse and sale operations.

SAP SAP Consultant

Page 47: Staffing Solutions

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Trend analysis and a compilation of salaries for temporary jobs across various functions, industries and

TMcities in India by TeamLease

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For further information, please write to us at [email protected] or get in touch with us at any of our offices listed below

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Kolkata# 2C & 2D, 2nd FloorPark Plaza#71, Park StreetKolkata - 700016Ph: +91 - 33 - 40444638Fax: +91 - 33 - 40014639

Mumbai - II#501, 5th Floor,Chintamani Plaza BuildingChakala, Andheri Kurla RoadAndheri (East). Mumbai - 400099Ph: +91 - 22 - 40009000Fax: +91 - 22 66936496

Mumbai - I#205, Dalamal TowersNariman PointMumbai - 400021Ph: +91- 22 - 22873388Fax: +91 - 22 - 22855753

Pune#10, Island Pearl, 2nd FloorSholapur RoadPune - 411001Ph: +91 - 20 - 26333649, 30588100Fax: +91 - 20 -26334479

New DelhiNo. 771, 7th floor,Aggarwal Millennium Tower IIPlot No. E-4,Netaji Subhash Place,Pitampura Delhi -110034Ph: +91 - 11 - 41203000Fax: +91 - 11 - 41203063

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Chennai# 81,2rd Floor"Vukan Towers"Thirumalai Pillai Road, T Nagar Chennai - 600017Ph: +91 - 44 - 43901111Fax: +91 - 44 - 42067665

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