Stacey HolmesEmail: Stace.91@hotmail.co.uk

Phone: 07739 184 047LinkedIn: https://uk.linkedin.com/in/staceylauraholmes91

A hardworking individual with a lot to offer in the way of flexibility within a role. Very willing to learn, works well under pressure and excellent at prioritising workloads and deadlines. Thrives in a fast paced environment and always strives to do the best.

Employment History

The Priory Group September 2016 - PresentPeople Development AdministratorAim: To provide customer focused administration support to the Priory Group which is efficient, professional and effective.

Acting as the key point of contact for all People Development enquiries or support requests; including email and phone queries

Providing a prompt and accurate response to any queries that come in via phone and email Acting in the capacity of Central Site Learning Administrator; assisting with queries in relation

to the internal database and employee intranet Update training materials for existing courses and ensure resources are available to

delegates prior to events Support the CPD application process for all divisions Take responsibility for ensuring events are managed from start to finish Proactively seeking new ways to improve processes to benefit the business and functions Taking responsibility for ensuring the invoicing processes are adhered to and the overall

budget remains on track Minute taking during meetings, and thorough write up post-meeting to distribute to the

management team for updates Updating calendars with training opportunities available across all divisions Project lead for Management and Leaders (CEO’s, MD’s) development training across

divisions within the Priory Group Liaise with external training providers to organise PD training courses, as well as costings for

conducting training Promoting training opportunities internally to colleagues and managers to ensure full capacity Creation of delegate packs for internal training courses; including arranging delivery and

couriering of materials to site when needed

British Forces Resettlement Services CIC March 2013 - September 2016Events & Marketing Coordinator/Client Relationship Manager

Devising and Maintaining office systems; Creating booking and information trackers and ensuring they are kept up to date

Using content management systems to maintain and update websites and internal databases; including basic knowledge of html coding

Supervising junior staff and delegating work where appropriate Assisting with the organisation and implementation of events – set up and break down,

registration of attendees, liaising with exhibitors etc. Recce of event venues – sourcing venues for events, including negotiation of prices/room

rates Sourcing, managing and negotiating suppliers e.g. Hotels, venues, catering

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Creating briefs and logistical documents for visitors and exhibitors and distributing in a timely manner

Assisting in the day to day organisation and project management of all events, including site logistics and exhibitor management

Management of all event related staff, speaker and VIP sponsor travel and hotel bookings Writing up evaluative reports after each event to analyse attendee and exhibitor feedback –

identifying potential points for improvement and strengths with the events Keeping on top of profit and loss for events; marketing materials, hotels, hire cars etc Production of magazine editorial content for event magazines and military publications to

promote BFRS and our activities Update information and create new activities for the website including BLOGS, news articles,

links, registrations, managing jobs postings, removal of out of date information Devising candidate attraction/event plans including marketing and postal drops Development of marketing literature; liaising with design team to ensure marketing briefs are

adhered to Liaising with clients regarding pre and post event information, processing invoices and

payments Providing outstanding customer service to all stakeholders and taking every opportunity to

improve best practice Managing customer contracts Business Development; Communicating new product developments to prospective clients Following up new business opportunities and setting up meetings, creating B2B business

proposals/quotesLeicester Tigers RFC Club Shop December 2007 – April 2015 Customer Service Advisor (Match Days)

Working in the supporters’ club shop, assisting customers with their purchases, handling cash and card transactions.

Stock control within the shop and warehouse, ensuring all stock is priced and tagged for sale and available as required.

Working on the Leicester Tigers Trailer in Fosse Park, Leicester over the Christmas period selling merchandise, and cash reconciliation at the end of the day.

Attending match day events at Twickenham for the Tigers Events team selling club shop merchandise to customers

Next - Phase 5 Studio (Temp) October 2012 – February 2013Sample Co-ordinator

Updating the database to ensure all products/samples are tracked whilst in the studio so that they can be returned to the correct product team

General day-to-day administrationThe Dog and Gun Pub – Whetstone December 2010 – October 2012Barmaid

Taking food and drinks orders, making drinks, assisting with serving meals Dealing with cash and card transactions, cashing up the till at the end of each shift Ensuring the pub is clean and tidy throughout and at the end of every shift Changing of barrels and replenishment of stock behind the bar Assisting with the planning of events; including charity events, family days, sporting events

Aon Corporation Leicester May 2011 – September 2011Customer Service Advisor

Call centre environment selling travel insurance to customers Using a variety of different software, including Lotus Notes and Oracle FSA Compliance training completed

Santander Plc. (Temp) August 2010 - September 2010Payroll Assistant

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Creating employee numbers so that employees can access the system General administration responsibilities e.g. filing Sending and dealing with email requests Answering the phone and dealing with any colleague enquiries

Whetstone Midlands Cooperative Society August 2007 – September 2009Customer Service Advisor

Assisting customers with their shopping, handling cash and credit card transactions. Stacking shelves and stock rotation. Organisation of the daily tabloids sales and returns at the end of day.

Education and QualificationsSheffield Hallam University - BSc Events Management (2009 – 2012) (Modules including; Management Accounting, Strategic Management, Resources for the Events Sector, Human Resource Management, Marketing for Events)

Lutterworth Grammar School (2005 – 2009)A Level’s; Business Studies (C), Travel and Tourism (B), Psychology (C) 10 GCSE’s including; English Language and Literature (B), Maths (B)

Bronze Level Cellar Management award (2010)Basic cellar management skills, including changing barrels, pouring bottled products, pouring drinks from beer and ale taps, brewing your own ale etc.

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