Stacey Deleidi304 Pleasant Street, Winthrop, MA 02152 -- 617-895-6737 (C) - staceydeleidi@icloud.com

ExperienceOmgeo, LLC (a DTCC Company) February 2001-June 2014Boston, MA

Team Lead March 2012-June 2014

Managed a team of 4 technicians to ensure proper phone/ticket system coverage as well as providing support for any escalated issues for a global end user community of approximately 1000.Other daily tasks:

Responsible for creating and updating all Help Desk standard policies and procedures Created and maintained Knowledge Articles for iSupport Ticketing system Sent out all Help Desk email communications to employees regarding outages, system maintenance,

patching, etc. Active Directory administrator-Responsible for all user and computer accounts, security local and

global groups, group policies, within a multi domain resource forest MS Exchange Administrator-Created all mailbox types, distribution lists, security groups, applied

permissions, and provided troubleshooting for any and all reported email issues Mimecast Administrator-This was used as an added spam and virus protection, as well as an email

archive solution. I was able to track all email issues, as well as view traffic, release Held emails for content review, etc.

Blackberry Server Administrator-Maintained, created, deleted all user and devices, applied security policies, provided hardware reports to Finance Dept. for upgrades, etc. Provided troubleshooting for reported issues

Air Watch Mobile Device Management Administration-For all non-Blackberry devices, this was used to activate and provide security such as a wipe upon a lost device

VPN Administrator-Utilizing Juniper and RSA technology, supported all accounts, providing troubleshooting and reporting for all users for audit purposes

Project work such as email migration from former host to Navisite Ensured all Security requirements are met, i.e. Removing Admin rights from users, ensuring proper

updated patches were being applied, etc.

Help Desk Technician February 2001-March 2012 Responsible for acquiring vendor quotes for software and hardware Ordered and received software and hardware Maintained the hardware inventory database Built desktops and laptops using Dell Kbox scripted installs Installed approved software and peripherals Handled customer calls, and tickets efficiently providing appropriate expectations and updates Coordinated and performed numerous end user moves, from one user, to 100 Performed all aspects of troubleshooting end users systems, peripherals, Blackberry devices Project work such as email migration from Exchange 5.5 to 2010 Deployed new VPN solution from Nortel to Juniper server

EducationSuffolk University Boston, MA Bachelor of Arts 1993