Stacey M. Acuña3127 Blakely Avenue Apt. #5 (715) 864-3544Eau Claire, WI. 54701 acunas9612@gmail.com

Office Administration & Customer Service SummaryAn energetic, personable technical college graduate with a degree in business and experience in administrative operations and customer service. Highly regarded for ability to complete projects accurately while meeting requirements for timeliness in fast-paced environments. Possess strong communication, organizational and analytical skills. Work well both independently and as a team member. Offers a positive outlook and a results-focused, “can do” attitude.

Areas of ExpertiseInbound Customer Support • Insurance Claims Administration • Record Keeping • Multi-tasking & Time Management • Problem Solving • Confidential Correspondence & Data • Policy & Procedure Compliance Workload Planning & Prioritization • Team Collaboration & Leadership

Professional Experience

EBAY INC, Eau Claire WI. Tier 1 Customer Service Agent 2014- 2015

Provided services for more than 200 companies Resolved customer problems, answer customer questions, clients with customer feedback

and update orders Performed special projects, handling customer order calls, outbound customer calls,

processing and responding to customer emails

MENARDS INC, Eau Claire WI. Accounts Payable-Data Entry 2013

Supported problem solving with invoices as needed Processed vendor statements concerns: additional payments & payback requests Assisted with the check run each Friday Match invoices and POs together so payments can be made Entered invoice data into the computer Added up and totaled all invoices Distributed reports for all units Audited information entered and data processed for accuracy

HARMON SOLUTIONS GROUP, Eau Claire, WI. Customer Service Agent 2009- 2013

Provided customer support to consumers via the telephone and/or Internet Handled customer inquiries and resolve simple and basic support issues, such as FNOL

(first notice of loss), and processing claims (glass) Performed other administrative duties as requested

CHIPPEWA VALLEY TECHNICAL COLLEGE, Eau Claire, WI.

Records & Registration Office Assistant 2008- 2010 Maintained student records through Broadband Filed, copied, and scanned in documents

EducationChippewa Valley Technical College Eau Claire, WI May 2011

Associate of Applied Science degree in Business ManagementGPA: 3.38/4.00

Relevant courses include: Accounting 1, Business Finance & Budgeting, Economics, International Business, Introduction to Business, Introduction to Human Resources, Management Decision Making, Managing Operations, Marketing Principles, Microsoft Office Suite and Project Management.