srpost - seoul metropolitan...
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SRPOST S m a r t P e o p l e , S m a r t C P S
SRPOST
2007 established
600+ projects in Korea
200+ loyal customers
10+ projects overseas
We have started small back in 2007,
steadily grew our business over the
past years and now dominate the
domestic civic services solution
market.
We have successfully completed
more than 600 projects in Korea. Our
projects range from call center, web
consulting system development to
big data deep learning, speech-to-
text algorithms and feasibility study.
In 12 years we gained more than 200
loyal customers. Most of them are
government organizations,
municipalities (including Seoul
Metropolitan Government), large
enterprises and financial corporations.
We started expanding our business
overseas in 2015 and since then
created projects with Uzbekistan,
Uganda, Kazakhstan, Vietnam, and
Cambodia.
SRPOST is a software development company specializing in e-Governance and Smart City projects. Our innovative SMART CPS system is our answer to solving difficulties that citizens face in their daily lives with help of it technologies.
CPS (Civic Participation System) : system for transparent and efficient citizen inquiry processing
DASAN 120 Call Center Smart City Platform PPP forum Smart City Alliance Forum
Introducing Dasan 120 Call Center to
Uzbekistan government delegation.
Introducing Seoul Smart City Platform for
Mayor to Kazakhstan, Belarus, Philippines
and other country government
representatives.
Presenting our smart city solutions and
cooperation with Seoul city and WeGO at
the 2018 PPP forum.
Presenting our Civic Participation System
and our cooperation history with WeGO at
the 2019 Smart City Alliance Forum.
SRPOST Every year SMG welcomes many benchmarking visits from overseas government officials. SMG facilitated networking between overseas governments and domestic SMEs, helped SMEs expand their business into global markets.
Our international cooperation history
SRPOST & UGANDA, KCCA
Seoul-Kampala MOU Memorandum of
Understanding on friendship
and cooperation
2018.09
Business matching First official meeting between
SRPOST and KCCA officials
2018.09
SRPOST-Kampala MOU First official business trip to Uganda,
projects negotiations, MOU on
cooperation on smart city project
development
2019.01
R&D project selection Official approval of the CPS project in
Uganda by the Korean government,
officially classified as R&D project for
international demanding party
2019.05
Project kick-off Official start of the CPS project
implementation in Kampala
2018.08
FUNDING IS KEY
SRPOST provides expert advice on Korean government R&D funding options depending on project size
and other requirements
KOICA, Korea International
Cooperation Agency
Ministry of SMEs and Startups NIPA, National IT Industry
Promotion Agency
KIAT, Korea Institute for
Advancement of Technology
Large-scale long-term funding programs
aiming at job creation, sustainable profit
generation and improvement of
conditions of BOP class
Small-medium scale project funding
aiming at R&D projects proposed by
Korean SMEs for international
organizations
International project funding
opportunities aiming at conducting project
feasibility studies and product localization
Small-medium scale bilateral R&D project
funding aiming at creating innovative
projects in partnership with overseas
companies, universities or research
institutes
Project duration
2019 Jun 01~2020 May 31 (The
1st Project)
2020 Jun 01~2021 May 31 (The
2nd Project)
Project name
Development of standardized
cloud-based integrated CPS
(Civic Participation system) for
KCCA in Uganda
Ordering party
MSS, The Ministry of SMEs and
Startups
Contracting party
TIPA, Korea Technology and
Information Promotion Agency
for SMEs
CPS, Citizen Participation System
PROJECT OVERVIEW
Budget
65% ($ 507,000) : Korean
government funding
35% ($ 273,000) : direct
investments by SRPOST
DEPARTMENT HEAD
Selects and appoints employee responsible for reviewing, processing
and responding to the request.
ANSWER / NOTIFICATIONS
CITIZEN
Registers his/her request over the phone, mobile app, desktop, in social networks, etc. Checks the processing status of submitted request, related
notifications, answer, etc.
Thank you for installing new facilities at our Central Park!
I have applied for my permanent residence 2 weeks ago but haven’t received answer.
St. James street is too dirty :(
AUTOMATIC RESPONCE
INTEGRATED PLATFORM
Simple request – immediate automatic answer
Difficult case – request is distributed for review and processing
We appreciate you taking the time to send us this helpful response! Feedback like this helps us constantly improve our facilities!
PROCESSOR
Employee in charge reviews citizen request, registers appropriate
response and sends it back to the citizen. If necessary, forwards the
response to the department head for confirmation.
Inquiry 012253
Answer: Please note that according to Immigration regulations, permanent residence application processing takes 1 month. You can check the status of your application at immigration.kr
Request 012456
Answer: Thank you for notifying us. Urban Planning Department will allocate more cleaners to that area starting next month.
What’s in it for the CITIZEN? No follow-up visits or calls, no direct contact with the government officials Easy access to submitted opinion and check of its processing status No sending of the submitted opinion backwards and forwards between departments No delays in processing or loss of submitted opinion due to internal distribution between departments Raised awareness towards government support and help in solving daily issues, increased citizen participation in government policy making processes
Change to data-driven policy making and increase confidence in all administration affairs
SMART CPS BENEFITS
Efficient public opinion processing in the best way to encourage a
productive dialogue between the government and its citizens
What’s in it for the CITY GOVERNMENT? Load balancing by efficient public opinion classification Consistent working environment facilitated by efficient mechanical workflow Automatic identification and processing of urgent issues by keyword analysis Strong emphasis on city business affairs, mayor’s instructions, media reports, crime, etc.
What’s in it for the DECISION MAKER? Efficient visualization of all processes and results for easy understanding and analysis Identification of hidden potential problems or inconveniences in citizen daily lives that have to be resolved
Speech-to-text and text analysis algorithms SMART Civic Participation System
SMART CPS, SMART DATA ANALYSIS
Social networks
Conversion of text into a single file
Call center consultants search text for important keywords, analyse text
recordings DB consultation data DB
other data
Recording system
Continuous speech recognition
Aggregate, integrate, correlate and visualize citizen opinion from various sources
Change to data-driven public policymaking
EXPANDING TO SMART CITIZEN PLATFORM
REAL-TIME DATA real time data collection on natural disasters, traffic, air
pollution, city water supply network, financial affairs, prices, population information
PUBLIC OPINION petition data visualisation, number of city homepage daily visitors, public sentiments
MAIN PROJECTS status of main urban projects, related news
CITY STATUS city indices and charts, city content, pledges
SYSTEM MODULES voice recognition, motion recognition, video call,
large-format touchscreen monitor
INTEGRATED DASHBOARD display of GIS-based location information, city CCTV live
streaming, fire department drone video, related data
KEEP IN TOUCH Join us in encouraging a dialogue between the government and the
citizens and promoting citizen’s engagement in the decision-making
process.
#1208, Digital-ro 272, Guro-gu, Seoul, 08389, Korea
www.srpost.co.kr
+82-70-8233-3901
#1208, Digital-ro 272,
Guro-gu, Seoul, 08389,
Korea