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S R P O S T Smart People, Smart CPS

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Page 1: SRPOST - Seoul Metropolitan Governmentsummit.seoul.go.kr/files/2019/11/5dce64b1dd8505.02632084.pdf · steadily grew our business over the past years and now dominate the domestic

SRPOST S m a r t P e o p l e , S m a r t C P S

Page 2: SRPOST - Seoul Metropolitan Governmentsummit.seoul.go.kr/files/2019/11/5dce64b1dd8505.02632084.pdf · steadily grew our business over the past years and now dominate the domestic

SRPOST

2007 established

600+ projects in Korea

200+ loyal customers

10+ projects overseas

We have started small back in 2007,

steadily grew our business over the

past years and now dominate the

domestic civic services solution

market.

We have successfully completed

more than 600 projects in Korea. Our

projects range from call center, web

consulting system development to

big data deep learning, speech-to-

text algorithms and feasibility study.

In 12 years we gained more than 200

loyal customers. Most of them are

government organizations,

municipalities (including Seoul

Metropolitan Government), large

enterprises and financial corporations.

We started expanding our business

overseas in 2015 and since then

created projects with Uzbekistan,

Uganda, Kazakhstan, Vietnam, and

Cambodia.

SRPOST is a software development company specializing in e-Governance and Smart City projects. Our innovative SMART CPS system is our answer to solving difficulties that citizens face in their daily lives with help of it technologies.

CPS (Civic Participation System) : system for transparent and efficient citizen inquiry processing

Page 3: SRPOST - Seoul Metropolitan Governmentsummit.seoul.go.kr/files/2019/11/5dce64b1dd8505.02632084.pdf · steadily grew our business over the past years and now dominate the domestic

DASAN 120 Call Center Smart City Platform PPP forum Smart City Alliance Forum

Introducing Dasan 120 Call Center to

Uzbekistan government delegation.

Introducing Seoul Smart City Platform for

Mayor to Kazakhstan, Belarus, Philippines

and other country government

representatives.

Presenting our smart city solutions and

cooperation with Seoul city and WeGO at

the 2018 PPP forum.

Presenting our Civic Participation System

and our cooperation history with WeGO at

the 2019 Smart City Alliance Forum.

SRPOST Every year SMG welcomes many benchmarking visits from overseas government officials. SMG facilitated networking between overseas governments and domestic SMEs, helped SMEs expand their business into global markets.

Page 4: SRPOST - Seoul Metropolitan Governmentsummit.seoul.go.kr/files/2019/11/5dce64b1dd8505.02632084.pdf · steadily grew our business over the past years and now dominate the domestic

Our international cooperation history

SRPOST & UGANDA, KCCA

Seoul-Kampala MOU Memorandum of

Understanding on friendship

and cooperation

2018.09

Business matching First official meeting between

SRPOST and KCCA officials

2018.09

SRPOST-Kampala MOU First official business trip to Uganda,

projects negotiations, MOU on

cooperation on smart city project

development

2019.01

R&D project selection Official approval of the CPS project in

Uganda by the Korean government,

officially classified as R&D project for

international demanding party

2019.05

Project kick-off Official start of the CPS project

implementation in Kampala

2018.08

Page 5: SRPOST - Seoul Metropolitan Governmentsummit.seoul.go.kr/files/2019/11/5dce64b1dd8505.02632084.pdf · steadily grew our business over the past years and now dominate the domestic

FUNDING IS KEY

SRPOST provides expert advice on Korean government R&D funding options depending on project size

and other requirements

KOICA, Korea International

Cooperation Agency

Ministry of SMEs and Startups NIPA, National IT Industry

Promotion Agency

KIAT, Korea Institute for

Advancement of Technology

Large-scale long-term funding programs

aiming at job creation, sustainable profit

generation and improvement of

conditions of BOP class

Small-medium scale project funding

aiming at R&D projects proposed by

Korean SMEs for international

organizations

International project funding

opportunities aiming at conducting project

feasibility studies and product localization

Small-medium scale bilateral R&D project

funding aiming at creating innovative

projects in partnership with overseas

companies, universities or research

institutes

Page 6: SRPOST - Seoul Metropolitan Governmentsummit.seoul.go.kr/files/2019/11/5dce64b1dd8505.02632084.pdf · steadily grew our business over the past years and now dominate the domestic

Project duration

2019 Jun 01~2020 May 31 (The

1st Project)

2020 Jun 01~2021 May 31 (The

2nd Project)

Project name

Development of standardized

cloud-based integrated CPS

(Civic Participation system) for

KCCA in Uganda

Ordering party

MSS, The Ministry of SMEs and

Startups

Contracting party

TIPA, Korea Technology and

Information Promotion Agency

for SMEs

CPS, Citizen Participation System

PROJECT OVERVIEW

Budget

65% ($ 507,000) : Korean

government funding

35% ($ 273,000) : direct

investments by SRPOST

Page 7: SRPOST - Seoul Metropolitan Governmentsummit.seoul.go.kr/files/2019/11/5dce64b1dd8505.02632084.pdf · steadily grew our business over the past years and now dominate the domestic

DEPARTMENT HEAD

Selects and appoints employee responsible for reviewing, processing

and responding to the request.

ANSWER / NOTIFICATIONS

CITIZEN

Registers his/her request over the phone, mobile app, desktop, in social networks, etc. Checks the processing status of submitted request, related

notifications, answer, etc.

Thank you for installing new facilities at our Central Park!

I have applied for my permanent residence 2 weeks ago but haven’t received answer.

St. James street is too dirty :(

AUTOMATIC RESPONCE

INTEGRATED PLATFORM

Simple request – immediate automatic answer

Difficult case – request is distributed for review and processing

We appreciate you taking the time to send us this helpful response! Feedback like this helps us constantly improve our facilities!

PROCESSOR

Employee in charge reviews citizen request, registers appropriate

response and sends it back to the citizen. If necessary, forwards the

response to the department head for confirmation.

Inquiry 012253

Answer: Please note that according to Immigration regulations, permanent residence application processing takes 1 month. You can check the status of your application at immigration.kr

Request 012456

Answer: Thank you for notifying us. Urban Planning Department will allocate more cleaners to that area starting next month.

Page 8: SRPOST - Seoul Metropolitan Governmentsummit.seoul.go.kr/files/2019/11/5dce64b1dd8505.02632084.pdf · steadily grew our business over the past years and now dominate the domestic

What’s in it for the CITIZEN? No follow-up visits or calls, no direct contact with the government officials Easy access to submitted opinion and check of its processing status No sending of the submitted opinion backwards and forwards between departments No delays in processing or loss of submitted opinion due to internal distribution between departments Raised awareness towards government support and help in solving daily issues, increased citizen participation in government policy making processes

Change to data-driven policy making and increase confidence in all administration affairs

SMART CPS BENEFITS

Efficient public opinion processing in the best way to encourage a

productive dialogue between the government and its citizens

What’s in it for the CITY GOVERNMENT? Load balancing by efficient public opinion classification Consistent working environment facilitated by efficient mechanical workflow Automatic identification and processing of urgent issues by keyword analysis Strong emphasis on city business affairs, mayor’s instructions, media reports, crime, etc.

What’s in it for the DECISION MAKER? Efficient visualization of all processes and results for easy understanding and analysis Identification of hidden potential problems or inconveniences in citizen daily lives that have to be resolved

Page 9: SRPOST - Seoul Metropolitan Governmentsummit.seoul.go.kr/files/2019/11/5dce64b1dd8505.02632084.pdf · steadily grew our business over the past years and now dominate the domestic

Speech-to-text and text analysis algorithms SMART Civic Participation System

SMART CPS, SMART DATA ANALYSIS

Social networks

Conversion of text into a single file

Call center consultants search text for important keywords, analyse text

recordings DB consultation data DB

other data

Recording system

Continuous speech recognition

Page 10: SRPOST - Seoul Metropolitan Governmentsummit.seoul.go.kr/files/2019/11/5dce64b1dd8505.02632084.pdf · steadily grew our business over the past years and now dominate the domestic
Page 11: SRPOST - Seoul Metropolitan Governmentsummit.seoul.go.kr/files/2019/11/5dce64b1dd8505.02632084.pdf · steadily grew our business over the past years and now dominate the domestic

Aggregate, integrate, correlate and visualize citizen opinion from various sources

Change to data-driven public policymaking

EXPANDING TO SMART CITIZEN PLATFORM

REAL-TIME DATA real time data collection on natural disasters, traffic, air

pollution, city water supply network, financial affairs, prices, population information

PUBLIC OPINION petition data visualisation, number of city homepage daily visitors, public sentiments

MAIN PROJECTS status of main urban projects, related news

CITY STATUS city indices and charts, city content, pledges

SYSTEM MODULES voice recognition, motion recognition, video call,

large-format touchscreen monitor

INTEGRATED DASHBOARD display of GIS-based location information, city CCTV live

streaming, fire department drone video, related data

Page 12: SRPOST - Seoul Metropolitan Governmentsummit.seoul.go.kr/files/2019/11/5dce64b1dd8505.02632084.pdf · steadily grew our business over the past years and now dominate the domestic

KEEP IN TOUCH Join us in encouraging a dialogue between the government and the

citizens and promoting citizen’s engagement in the decision-making

process.

#1208, Digital-ro 272, Guro-gu, Seoul, 08389, Korea

[email protected]

www.srpost.co.kr

+82-70-8233-3901

#1208, Digital-ro 272,

Guro-gu, Seoul, 08389,

Korea