Creating an Awesome Organization by Weaving

Great Experiences

Ravi Chhabrahttps://www.linkedin.com/in/chhabraravi

“Don’t take life too seriously. You will never get out of it alive”

- Elbert Hubbard

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What does an AWESOME organization look like?

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Awesome Organizations

● Use and create great products● Hire best service providers and strive

to provide best service● Research best work environments and

provide wonderful work environment

and…

● Awesome people● Employees● Mentors● Others in their network

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They have

Let us create an awesome organization together

Weaving great experiences

Think of weaving a beautiful tapestry created with two sets of

threads

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…in an awesome organization are:

● Having great experiences● Providing great experiences

We can only give what we have!

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Two sets of threads...

…focus their resources on giving great experiences to their customers.

And to do that they give great experiences to their employees.

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Awesome Organizations...

…choose to let go of closed/narrow mindset.

And embrace open/growth mindset.

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Awesome Organizations...

Please join me in having awesome energizing experiences starting now.

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● You are in a private environment, otherwise do it mentally.

● Or if you are bold enough to do it anyway

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Please do this exercise if:

Let us get back to creating an awesome organization that provides:

● Great product experiences

● Great service experiences

● Great work environment

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What has been your best experience with using Google products or services?

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Are you a fan of Apple Products or do you know of someone who is?

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Have you been to an Apple Computer retail store?

If so, what was your experience?

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Take a moment to recall your best restaurant experience.

What did it include?

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How Mercedes Benz company and their people do amazing things?

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What does Netflix, Disney, and a Great Restaurant have in common?

All of them focus on providing the best employee working experience.

…some resources available to them.● Human resources● Money ● Time● Technology● Tools, etc.

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Every organization has...

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Who allocates these resources?

Who makes better use of these resources?

Who buys the products and services?

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People

People

People

Human beings have the best combination of hardware and software.

● Body● Mind● Intellect

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So doesn’t it make sense that an Awesome Organization seriously considers providing great experiences to people who:

● Work for them● Are Vendors● Are their Customers

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Smart choices by awesome organizations:

● Meaningful training● Giving employees access to mentors

and coaches● Ways to utilize the gifts and skills of all

the people in their network● Resources to reduce the stress levels

at work● Great work environment

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So, in order to give great experiences to our customers, we must CHOOSE to have great experiences working and otherwise.

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Let us start now by choosing to have many types of experiences

● Physical● Emotional● Mental● Verbal● Being in the flow or in the zone● Quiet Observer

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Types of experiences

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Allocating Resources to create an Awesome Organization

● Time● Money● Energy● Experience and wisdom of

humans● Technology

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YOU have the Power!

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Power of Choice

● Thinking● Speaking● Doing● Feeling● Planning● Practice, Practice, Practice● Persisting● Learning● Attitude

How my experiences changed during the process of creating the content for this presentation using the power of

choice.

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Power of Accountability

● with a friend or an associate● with a coach or a mentor● through a system

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Let me engage each one of you:

● as if we are in conversation through actual scenarios

● in the same way with clients

SMILE :)

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You have been just recruited on a team to create an Awesome Organization.

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Take a moment to think about what is truly important to you.

Can you think of the top three?

Which one is likely to be the most beneficial in the short-term and long-term?

What is the one doable step you can take now?

Smiling Questions ???

● Open-ended● Closed-ended

Can start with: ● What, when, who, ● Where, why, how, etc.

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How to ask Smiling Questions

● In a pleasant tone of voice ● With respect for others

Examples: Can you share with me a little more about…?

Is there anything else important?

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Smiling Questions

● for self● for customers (employess are

internal customers)● for vendors

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Benefits of Smiling Questions

● Gain clarity● Learning about others and

what is important to them.● People feel important, heard,

and understood. ● Can be instrumental in creating

a series of small agreements.

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Some examples of well known organizations who choose to give awesome experiences to their employees, customers, and others through non-profit.

● Disney● Netflix● Apple Computers● Google● Netflix

Charities: Gates, Buffett, Premji

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Creating An Awesome Organization

How communication among associates, vendors, and customers helps to deliver quality projects and services

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Practice these and start noticing improvement in your organization

● Movement and Action● Verbal Communication● Going inward and/or using the

power of imagination● Pausing and letting go ● Giving and Sharing

Repeat the above in any order over and over again.

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Progress Report on creating an awesome organization

● Started with the CEO● Next the Managers ● Every employee was interviewed

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All things and all events have three common elements:

● Beginning● Middle● End

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We are getting closer to:

● the end of the webinar

● beginning of a new journey of Having and Providing

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On behalf of all the mentors and teachers, I encourage you to start having and providing awesome energizing experiences to create awesome organizations.

-

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You have the Power

You are the master of your destiny

You are the captain of your ship

You are the co-creator of your awesome organization

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A friendly reminder:Help other participants smile

Please share your takeaways and practice steps that appeal to you during the Q & A session

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Power of Choice

Power of Practice

Power of Accountability

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Ravi Chhabrahttps://www.linkedin.com/in/chhabraravi

Thank You!

Take this conversation online by tweeting using the hashtag #SrijanWW