Thursday, March 158 to 8:45 a.m.Continental Breakfast (Exhibits Open)

8:45 to 8:55 a.m.Welcoming Comments

8:55 to 9 a.m.Sponsor Presentation: James Foxall, Tigerpaw Software

9 to 9:45 a.m.Educational Session: Mike Kirkpatrick & Gary Lavin, CEO Juice

9:45 to 10:30 a.m.Exhibits Open

10:30 to 11:30 a.m.Dealer Panel: Moderated by Kate Kingston, Kingston Training Group

11:30 to 11:35 a.m.Sponsor Presentation: Rocky Rockwell II, Static Control

11:35 a.m. to NoonExhibits Open

Noon to 1:30 p.m.Lunch

1:30 to 2:30 p.m.Keynote Address: Keith Lubner, Channel Consulting Corp. & Channel EQ

2:30 to 3:15 p.m.Exhibits Open

3:15 to 4 p.m.Educational Session: Kate Kingston, Kingston Training Group

4 to 4:45 p.m.Exhibits Open

4:45 to 5:45 p.m.Dealer Panel: Moderated by Ken Edmonds, service management coach

5:45 to 5:50 p.m.Sponsor Presentation: Richard Schaublin, Xerox

5:45 to 6:45 p.m.Welcoming Reception (Exhibits Open)

7 to 9 p.m.Masquerade Party & Dinner in the French Quarter(The dress code for the party is casual. Masquerade masks are provided. A costume and/or mask are optional, but prizes will be given to the best dressed.)

Spring Break Schedule

Friday, March 168 to 9 a.m.Continental Breakfast (Exhibits Open)

9 to 9:45 a.m.Educational Session: Ken Edmonds, service management coach

9:45 to 10:30 a.m.Exhibits Open

10:30 to 11:30 a.m.Keynote Address: Keith Lubner, Channel Consulting Corp. & Channel EQ

11:30 a.m. to NoonClosing Comments & Exhibitor Prize Drawings