spencer_neal 2016 generic resume

2

Click here to load reader

Upload: spencer-neal

Post on 22-Jan-2018

78 views

Category:

Documents


1 download

TRANSCRIPT

Page 1: Spencer_Neal 2016 Generic Resume

SPENCER NEAL(512) 751-6098 [email protected]

Introduction and Goal: I am seeking a Japanese – Operations Analyst position or a Japanese localization, translation position. I have a passion for and take in pride in providing excellent, high quality translations for day-to-day technical and customer support in English and Japanese. Furthermore, I am self-motivated, possess strong communication skills, and vast technical support knowledge and experience.

SUMMARY OF QUALIFICATIONS• Over 10 years of experience providing helpdesk and technical support knowledge and services in

English and Japanese.• 5 years of English/Japanese Helpdesk support for Apple for iLog, GCRM, Maestro, WAVE,

LMS/Plateu, and GBI. • 4 years of reporting bugs and flaws in Japanese and English and QA Testing regarding online

procurement software• English/Japanese Translation and editing of technical patents and instruction manuals for ePlus Systems• Japanese / English – Translation, Interpretation, Localization• Proficient in SQL (MYSQL) – self - motivated - taught• Winning team- member attitude

PROFESSIONAL EXPERIENCE English/Japanese Helpdesk Analyst for Apple – Austin, TX 03/2011- Present

• Responsible for providing superior-quality care to Apple’s advisors and managers as well as supervisors and co-workers in English and Japanese

• Work closely with advisors, managers, and vendor managers in Japan• Maintain service levels for iLog, Maestro, GCRM and other Helpdesk Applications through the use of

the Espresso and Central Station ticketing systems• Provide Japanese translations for iLog Triggers• Provide Japanese translations for customer-facing e-mails • When called upon, I lead the Daily Operations Call for Apple Japan and its vendor sites in Japanese.

Japanese Help Desk Support Asia Pacific Region- ePlus Systems, Houston, TX 2007 - 2011• Q&A Testing of the ePlus Supplier Portal• I recreated bugs and document the required steps using ePlus’s ticketing/tracking software. • Japanese helpdesk support – provided ePlus Supplier Portal technical support, troubleshooting and

reporting for all of Cisco Systems, Inc’s suppliers in the Asia Pacific region. • Japanese/ English Translating and interpreting for ePlus Systems and its customers• Conducted supplier and administrative training for ePlus Supplier Portal procurement catalogs in

English and Japanese • Management of ePlus Supplier Portal to assure efficient procurement activities for the Asia Pacific

region.

Internship/Freelance Work: 07/2009 – 06/2010Production Artist - Perfect Dork Studios, Austin Texas Working Game Title: Box Macabre

Page 2: Spencer_Neal 2016 Generic Resume

• Character and Environment Modeler - contributed 50+ game art assets including character and environment assets• Technical modeling for a weight elevator for Parker Drilling Company• Created environmental and character assets for Fractal Productions

Content Editor - McGraw Hill - Monterey, CA 10/2006-7/2007

• Created software using Access to allow teachers to record and monitor test results• Created and edited test questions and essays for math and English standardized exams• Data entry for standardized test creation

Information Technology Services Technical Support Assistance 8/2004 – 3/2006Monterey Institute of International Studies, Monterey, CA

• Computer helpdesk and troubleshooting for English and Non-English machines, many being Japanese Machines.

• Install wireless cards, antivirus, and wireless printing for over 780 students, faculty, and staff• Clean computers and neutralize viruses

Coordinator of International Relations - Mimasaka Town Office 7/2000 – 7/2003Okayama Prefecture, Japan

• Translated and interpreted English and Japanese for the Mimasaka Town Office Planning and Finance Department and 2002 FIFA World Cup which established the 2002 Slovenia National Team Pre-FIFA World Cup Training Camp

• Instructed English, American culture and history in Japanese, 4 classes a day at the local elementary schools. Students were able to learn English and international culture in an interactive environment.

• Planned international events; sports functions, culinary courses, and sister school communication exchanges

English Instructor - ECC, Osaka, Japan 10/1998 – 7/2000• Taught 6 classes a day comprised of 8 students in each class from ages 4 to 60• Assisted in sales and marketing which increased enrollment by 96 students• Prepared lesson plans

EDUCATIONMonterey Institute of International Studies, Monterey, CA 2005Master of Arts, International Policies Studies and Japanese, Nonproliferation Specialization

Southwest Texas State University, San Marcos, TX 1998 Bachelor of Arts, International Relations/Japanese Minor

Kansai Gaidai University, Hirakata City, Osaka, Japan 1997 Japan Certificate in Asian Studies