Spencer_Neal 2016 Generic Resume

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  1. 1. SPENCER NEAL (512) 751-6098 spencer.neal@gmail.com Introduction and Goal: I am seeking a Japanese Operations Analyst position or a Japanese localization, translation position. I have a passion for and take in pride in providing excellent, high quality translations for day-to-day technical and customer support in English and Japanese. Furthermore, I am self-motivated, possess strong communication skills, and vast technical support knowledge and experience. SUMMARY OF QUALIFICATIONS Over 10 years of experience providing helpdesk and technical support knowledge and services in English and Japanese. 5 years of English/Japanese Helpdesk support for Apple for iLog, GCRM, Maestro, WAVE, LMS/Plateu, and GBI. 4 years of reporting bugs and flaws in Japanese and English and QA Testing regarding online procurement software English/Japanese Translation and editing of technical patents and instruction manuals for ePlus Systems Japanese / English Translation, Interpretation, Localization Proficient in SQL (MYSQL) self - motivated - taught Winning team- member attitude PROFESSIONAL EXPERIENCE English/Japanese Helpdesk Analyst for Apple Austin, TX 03/2011- Present Responsible for providing superior-quality care to Apples advisors and managers as well as supervisors and co-workers in English and Japanese Work closely with advisors, managers, and vendor managers in Japan Maintain service levels for iLog, Maestro, GCRM and other Helpdesk Applications through the use of the Espresso and Central Station ticketing systems Provide Japanese translations for iLog Triggers Provide Japanese translations for customer-facing e-mails When called upon, I lead the Daily Operations Call for Apple Japan and its vendor sites in Japanese. Japanese Help Desk Support Asia Pacific Region- ePlus Systems, Houston, TX 2007 - 2011 Q&A Testing of the ePlus Supplier Portal I recreated bugs and document the required steps using ePluss ticketing/tracking software. Japanese helpdesk support provided ePlus Supplier Portal technical support, troubleshooting and reporting for all of Cisco Systems, Incs suppliers in the Asia Pacific region. Japanese/ English Translating and interpreting for ePlus Systems and its customers Conducted supplier and administrative training for ePlus Supplier Portal procurement catalogs in English and Japanese Management of ePlus Supplier Portal to assure efficient procurement activities for the Asia Pacific region. Internship/Freelance Work: 07/2009 06/2010 Production Artist - Perfect Dork Studios, Austin Texas Working Game Title: Box Macabre
  2. 2. Character and Environment Modeler - contributed 50+ game art assets including character and environment assets Technical modeling for a weight elevator for Parker Drilling Company Created environmental and character assets for Fractal Productions Content Editor - McGraw Hill - Monterey, CA 10/2006-7/2007 Created software using Access to allow teachers to record and monitor test results Created and edited test questions and essays for math and English standardized exams Data entry for standardized test creation Information Technology Services Technical Support Assistance 8/2004 3/2006 Monterey Institute of International Studies, Monterey, CA Computer helpdesk and troubleshooting for English and Non-English machines, many being Japanese Machines. Install wireless cards, antivirus, and wireless printing for over 780 students, faculty, and staff Clean computers and neutralize viruses Coordinator of International Relations - Mimasaka Town Office 7/2000 7/2003 Okayama Prefecture, Japan Translated and interpreted English and Japanese for the Mimasaka Town Office Planning and Finance Department and 2002 FIFA World Cup which established the 2002 Slovenia National Team Pre-FIFA World Cup Training Camp Instructed English, American culture and history in Japanese, 4 classes a day at the local elementary schools. Students were able to learn English and international culture in an interactive environment. Planned international events; sports functions, culinary courses, and sister school communication exchanges English Instructor - ECC, Osaka, Japan 10/1998 7/2000 Taught 6 classes a day comprised of 8 students in each class from ages 4 to 60 Assisted in sales and marketing which increased enrollment by 96 students Prepared lesson plans EDUCATION Monterey Institute of International Studies, Monterey, CA 2005 Master of Arts, International Policies Studies and Japanese, Nonproliferation Specialization Southwest Texas State University, San Marcos, TX 1998 Bachelor of Arts, International Relations/Japanese Minor Kansai Gaidai University, Hirakata City, Osaka, Japan 1997 Japan Certificate in Asian Studies