speaker packet for phil c. solomon 2013
TRANSCRIPT
SPEAKER/AUTHOR BIO
PHIL C. SOLOMON Phil C. Solomon has over 20 years of experience as a subject matter expert for the following areas of healthcare revenue cycle performance:
Operational business intelligence and analytics Healthcare IT systems Self-pay collections Propensity of payment behavioral scoring Healthcare fraud and red flags rule Customized scoring collection workflows Root Cause Consulting and Analysis POS collections Financial aid/charity identification and processing Bad debt collections Collection litigation Healthcare BPO outsourcing Coding Patient friendly statements Commercial claim follow up and collections Medicaid/Medicare retrospective auditing Registration quality Insurance payer verification Bill estimation Medical Necessity Patient web portal Customer care call centers
The focus of Phil's knowledge and experience is in revenue cycle operational improvement, strategy development, product development and revenue cycle performance design and road mapping.
Previously, Phil was the CEO of a Fast Tech 50, call center performance improvement technology firm, and a principal executive at a healthcare A/R collection company that was INC Magazine's American top 500 Fastest Growing Private Companies. In addition, he managed the Healthcare vertical market for one of the largest global BPO outsourcing and receivable management companies in the world.
He is an active member of the HFMA, NAHAM, MGMA and AAHAM and is frequently featured as a speaker at industry trade conferences. In addition, his intellectual curiosity led Phil to create
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and publish Revenue Cycle News and other various electronic news sources. Phil resides in Atlanta, Georgia and holds a B.A. degree from San Diego State University.
View Mr. Solomon’s profile on LinkedIn: Phil C. Solomon or visit his Revenue Cycle News blog. To learn more about his availability for speaking engagements, he can be reached by phone at 404-849-8065 or by email at [email protected]
QUOTED IN INDUSTRY PUBLICATIONS
For The Record Magazine Article ~ Self Pay Collection Strategies - November 2011
WHITEPAPERS
Self-pay Leading Strategies Revenue Cycle Redesign and Cash Collection Improvement 5 Key Strategies for Revenue Cycle Optimization Revenue Cycle Risk Mitigation Healthcare Revenue Cycle Outsourcing - Latin American Market Revenue Cycle Outsourcing, Moving South of the Border Offshore Healthcare Outsourcing - Reinventing Business Operations Leading Practice Self-Pay Strategies - Analytics, Charity Processing, Propensity of
Payment Segmentation Steps to a Successful Bad Debt Collection Call Operational Business Intelligence for Healthcare Revenue Cycle Performance Point of Service Collections Guidelines for Personality Typing Self-Pay Analytics Strategies for Collecting Incremental Revenue Through Retrospective Auditing Healthcare Offshore Revenue Cycle Outsourcing
ARTICLES
What Characteristics Make a Great Healthcare Revenue Cycle Leader? How Enchanting Do You Make a Patient’s Billing Experience Stop Medical Identity Theft Through Real Time Systems The Key to Patient Satisfaction Flows Through the Revenue Cycle Does Your Healthcare Organization Give You Permission to Innovate? How Does Healthcare Financial and Revenue Cycle Outsourcing Create a Paradox? ACO – Avoiding the Sinkhole Healthcare Revenue Cycle Outsourcing Operational Business Intelligence Improves Revenue Cycle Performance Healthcare Revenue Cycle Outsourcing - A Double-edged Paradox Opportunities for Incremental Revenue Capture for Hospitals and Physician Groups
Demystifying Self-Pay Collection Strategies 4 Reasons Why Healthcare Reform Has Become a Lightening Rod? Final Navigator Rule – How Will This Affect Your Hospital? Has The Bubble Already Burst On Healthcare Reform? UNTH!NK Patient Self-Pay Collections
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Revenue Cycle Process - Do You Make The Experience Enchanting? 6 Tips for Managing Your Healthcare Collection Agency Relationship Healthcare Charity Care Programs Becoming a Hot Topic With Hospital CFO’s New Smaller Hospital IT Firms Delivering Revenue Cycle Recovery Results Revenue Cycle Management – Outsourcing Self-pay Accounts Receivable for Better
Collection Results 4 Best Practices for Collecting Out-of-Pocket Patient Fees Healthcare Revenue Cycle Executives May Face New Legislation Rules For Collections Third Party Collection Portfolios Should Be Assigned By Alpha-Split? True or False? Revenue Cycle’s Role in Stopping Identity Theft Revenue Cycle Management – Decision Making Strategies Don’t Worry, Be Happy - How a Positive Attitude Improves Performance Top Three Medical Collection Agency Leverages, Use Them or Lose Revenue Revenue Cycle BPO – Will Healthcare Providers Flourish Without It?
CONTACT INFORMATION & REFERENCES
Mr. Phil C. Solomon150 North Pond CourtRoswell, GA [email protected]
Partial Listing of References:Person ContactMr. Al MualomerovicCOO, Loxogon Inc. Treasurer - Illinois Association of Patient Access Managers
(630) [email protected]
Mr. Luke MeertCorporate Director A/R, Botsford General HospitalPresident - Michigan Alliance of Healthcare Access Professionals
(248) [email protected]
Mr. Scott A. Noel Director of Education HCA, San Antonio Shared Services Education Chair Texas Bluebonnet Chapter AAHAM
(210) 581-4100 [email protected]
Ms. Karen Fordham, MBA Hospital Administrator, Huron Valley-Sinai Hospital – Detroit Medical Center
(248) [email protected]
Speaker Testimonials:“Phil, I’d be more than happy to act as a reference for you in the future. Your presentation was well done and very well received by our Chapter members. Best of luck in the future, and hopefully our paths will cross again soon”. Scott A. Noel, CPAT, MPADirector of EducationHCA - San Antonio Shared Services Center Education Chair Texas Bluebonnet Chapter AAHAM
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“Hey Phil! Thanks so much for participating in the event. We really do appreciate it. Your presentation was great! I enjoyed it and it was enough to have folks asking the question, what else can I do or get to help in the situation we are in. Everyone right now is having a hard time requesting bodies to do the work, technology can help with that”.
Karen Fordham, MBA Hospital Administrator Huron Valley-Sinai Hospital – Detroit Medical Center Michigan | HFMA Educational ConferencePRESENTATION TOPICS & INDUSTRY SPEAKING EXPERIENCE
Partial Listing of Presentation Topics:
Breakthrough Strategies – Leading Edge Self-Pay Solutions Using Real Time Analytics Technology to: Identify – Measure – Track – Improve Revenue Cycle Risk Mitigation Strategies Best Techniques for Point of Service Collections Implementing Leading Practice Charity Care Programs Near shore-Offshore Outsourcing for Revenue Cycle Activities Bad Debt Collection Agency Management Strategies ACO's New Strategies Collecting Out-of-Pocket Patient Fees Self-pay Collection Improvement Revenue Cycle Innovation and Out-of-the-Box Thinking Self-pay Collection Analytics for Improving Work Flow Performance Revenue Cycle’s Role in Stopping Identity Theft Customer Call Center Improvement Improving Patient Communications
Recent Speaking Engagements:Group/Association DateWest Virginia Winter Education Conference January 2009Illinois Patient Access Management IPAM March 2009First Illinois Chapter HFMA Spring Education Conference March 2009Michigan Alliance of Healthcare Access Professionals May 2009Texas Bluebonnet Chapter of AAHAM ASI June 2009HFMA Northwestern Ohio Education Conference November 2009HFMA North Carolina Educational Webinar March 2010Michigan HFMA Revenue Cycle Educational Meeting April 2010 Western Michigan Great Lakes HFMA Spring Conference May 2010 HFMA-Eastern Michigan Chapter August 2010Michigan Alliance of Healthcare Access Professionals October 2010HFMA Region 11 Educational Symposium – Las Vegas January 2011Northwest Ohio Shared Services Revenue Cycle Mgt. Forum February 2011HFMA Massachusetts/Rhode Island Conference December 2012
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EXAMPLE OF A SPEAKING ABSTRACT
Title: Breakthrough Strategies – Leading Edge Self-Pay Solutions
Audience:CFOs, VP Revenue Cycle, Patient Financial Services Directors, Patient Access Directors
Business Challenge:The presentation will provide a systemic look at the reasons for the rise of the self-pay patient population and identify the tools and strategies for addressing this fast growing financial class.
Speaker:Mr. Phil C. Solomon
Abstract:Mr. Solomon’s presentation speaks directly to the issues facing health care facilities regarding the rise in the self pay and balance after insurance collection challenges. Our current economic conditions are creating a need for dynamic pre-service to collection solutions to help stem the tide of the exploding self-pay and uncompensated care patient populations. Phil outlines the current state of the economy which has created this self-pay phenomenon and discusses the drivers within the economy which are defining a new population of self pay patients. By utilizing the best practices outlined in this session, stakeholders can improve processes, cut expenses and increase revenue and patient satisfaction. These include:
POS Collection Strategies Medicaid and Medicare Secondary Scrubbing Secondary Commercial Insurance Scrubbing Automated and Presumptive Charity Strategies State and Federal Legislative Update on Charity Self-Pay Scoring, Modeling and Workflow Best Practices Collection Forecasting and Target Liquidation Metrics Strategies to Reduce Bad Debt Write Off
In addition, Phil highlights breakthrough technologies for automated eligibility and insurance scrubbing, Medicare DSH strategies and improving bad debt collection performance. His presentation focuses on a wide variety of work flow strategies and new technologies, if implemented will have a significant effect on revenue cycle performance.
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