south australian government ict strategic plan
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Paper presented by Rita McPhail, Program Manager, Single Entry Pint Online Program eGovernment (South Australia), at the Serve You Right Conference, Melbourne, September 15-16, 2011.TRANSCRIPT
South Australian Government ICT Strategic PlanPriority One: Channels and Access
sa.gov.au Homepage
sa.gov.auTransport within Seniors page
Operational:Seniors – (Department for Families & Communities)Carers – (Department for Families & Communities)Housing, property and land – (Department for Families & Communities)Community groups and volunteers – (Attorney General's Department)Transport, travel and motoring – (Department of Transport Energy & Infrastructure)Disability – (Department for Families & Communities)Business, industry and trade – (Department of Trade & Economic Development)Water – (Department for Water)Energy and climate change – (Department of Transport Energy & Infrastructure)Training - (Department of Further Education, Employment, Science & Technology)Aboriginal employment - (Department of Further Education, Employment, Science & Technology) Approved:Education and learning – (Department of Education & Children’s Services)Employment – (Department of Further Education, Employment, Science & Technology)Citizens and your rights - (Attorney General's Department & Department of the Premier & Cabinet) Not yet started: Crime, justice and the law Emergency, safety and infrastructureHealth and wellbeingArts, sport and leisureFinance
Agencies’ business
Australian Government Information Management Office (AGIMO)Australians' use and satisfaction with e-government services 2005 —2009
Australians' use and satisfaction with e-government services2008 —2009
sa.gov.auEnergy efficiency
sa.gov.auEnergy efficiency page (inset interactive functionality – energy efficient house)
Cross franchise and cross media workEnergy and climate change – Housing, property and land
70, 000 printed brochures sent to Housing SA tenants, local government and NGOs
sa.gov.auHousing , property and land page (inset www.youtube.com channel)
sa.gov.auCycling page (inset interactive google map – cycle instead journey planner)
sa.gov.auServices locator – Google Maps
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SA Government domain rankingsJuly 2011
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Transport South Australia
South Australia
sa.gov.au
Bizgate
South Australian Country Fire Service
Child and Youth Health Services
South Australian Tertiary Admissions Centre
Courts Administration Authority South Austyralia Including:- South Australian Police Department Payments- Online School Fees- Local Government Payments
Top 10 sites account for 44.5% of all traffic
Top 20 sites account for 59.4% of all traffic
% of all sites to SA Government websites
Adelaide Metro (Public Transport)
Education and Children Services
Bizgate payment facility
Applications for mobile devicesEzyReg iPhone and Android application
Industry benefitsPublic adapting social media tools to their benefit
Online share of paymentsVolumes of business as at June 2011
• In the 2010/11 the Bizgate system supported the collection of $0.9 billion in state and local government revenues.
• The cost of delivering a service online is between 10 and 20% of the cost of alternative channels.
Business Industry and TradeReducing Red Tape
SmartFormsMarine Certificate of Competency Application
SmartFormsPlant Registration Application Form
Thinkers in Residence
Dr Genevieve Bell - Anthropologist
• Heading the sa.gov.au development team is Jan McConchie, winner of the 2010 national Leading Female ICT Professional award. (Australian Government and Dell Women in IT Executive Mentoring (WITEM) program)
• July 2010: nominated for a national award, after winning the State eGovernment iAward for innovation in delivery of service. (Australian Information Industry Association South Australian Awards)
• 2011: nominated for the SA Government Premier's Award in 2 categories:– The Single Entry Point Online - sa.gov.au was nominated for Fostering Creativity
and Innovation– The Business-In-SA Franchise was nominated for Growing Prosperity
• April 2010: recognised by international standards body OASIS (Organisation for the Advancement of Structured Information Standards) as an example of best practice in transformational government. The model is on the path to being used as the basis for an international best practice standard for government transformation.
Awards and recognition
Contact information
Jan McConchie, Director [email protected]
Rita McPhail, Program Manager [email protected]
+61 8 8226 2988
Booklet v1.0 released: 19 July 2011