Some Helpful Tips for Using Your CardAlways check your balance by phone, text, or internet before attempting to use your card each time.

• Your card is already activated and ready to use.

• To make purchases at the point-of-sale, choose “credit”.

• To use for PIN and purchases with cash back you will need to:

° Call 1-800-225-1115 to activate and select your PIN

° Follow the voice prompts

Note: The sixteen (16) digit number on your card is your account number and your zip code is the zip code on record at the donor center. » If you get a message “we did not recognize your

response” then notify the donor center so we can update your address and zip code.

° You have to listen to the message before you are prompted to enter your PIN number.

Getting started and assigning your card a PIN:

• You may select “Credit” or “Debit” when making purchases.

° If you select Credit, you will be prompted for your signature.

° If you select Debit, you will be prompted to enter the PIN you obtained during activation. » Ask the cashier for assistance if you are having trouble

» Note: The Debit “cash back” option is not available with this card.

Making purchases: • If your purchase amount is more than the amount

available on your debit card:

° Tell the cashier you’d like to use two forms of payment.

° Use your debit card as the first form of payment (specifically tell the cashier the exact amount to deduct from your debit card).

° Pay the difference first with another form of payment.

“ Splitting” Payments:

• Remember... your card does not offer you a line of credit.

• You can only spend up to your available balance.

» If you try to spend more than is on the card you will be charged a decline fee each time you attempt.

Spending up to your limit:

• You must present your card to an attendant inside the gas station. DO NOT use it at the pump.

» For security reasons, your card will be declined if you try to purchase gas “at the pump.”

Purchasing gasoline:

• Choose checking when making cash withdrawals. (Although you have a debit card, the processing network requires you to select checking).

° The maximum withdrawal from any ATM machine is $400 per day.

• Enter the PIN you’ve selected during your activation call when prompted by the ATM

Getting cash at ATMs:

• Restaurants may temporarily “authorize” your card for 20% more than the purchase amount. They do this to cover gratuity.

• Make sure you have enough funds in your account to cover the authorized amount.

Using your card at restaurants:

What should I do if my reloadable Visa prepaid card is declined?

The merchant will inform you of the decline and a fee will be applied* (see fee below). To help prevent this, keep track of your balance by visiting the web site www.prepaid.citi.com/biotest or calling the Customer Service number on the back of your card. It is always a good idea to check your balance before you use your card.

Is there a fee to check my balance?

There is no fee to check your balance, question a transaction, change your PIN, or to report a lost or stolen card. Simply visit the web site www.prepaid.citi.com/biotest or call the Customer Service number on the back of your card.

Is there a maximum balance I can only have up to?

There is no maximum balance. The more you donate, the more you earn.

Can I transfer funds to my prepaid Visa?

No. Transferring or wiring any funds to this card is strictly prohibited.

What happens if my card is lost or stolen?

Unlike cash, your Visa card is covered by “Zero Liability” protection. If your card is ever lost or stolen, the card can be replaced, and the funds credited back to your account. It may take 7 to 10 business days to receive your replacement card.

Report lost or stolen cards immediately by calling the toll-free number (1-877-855-7201). It is recommended that you write down this toll-free number and keep it in a safe place in case both your card and the accompanying materials are lost or stolen.

Is there a fee for the replacement card?

There is no fee for the first replacement card. For subsequent replacement cards there is a $6.95 fee per card. To request a replacement card, please contact 1-877-855-7201.

What if I want to donate prior to receiving my replacement card? In what form will I receive my payment in the meantime?

Don’t let not having a card in hand deter you from donating plasma—saving a life. Your funds will be automatically transferred to your replacement card and available for your immediate use.

What should I do when I’ve spent the original amount I put on the card?

A “zero balance” card is a great way to alert you that it’s time to come in for your next donation. But keep your card—even after the balance is depleted. Again, the card is “reloadable”.

What if I change my mind and want to return (cancel) a purchase?

Remember to save your purchase receipts, in case you have merchandise returns. Have your reloadable Visa prepaid card handy and be prepared to present it at the time of a merchandise return. Store return policies may vary. You may receive a credit to your card, a cash refund or even a store credit, depending on the particular store.If the merchant’s return policy allows it, the merchant will credit the amount of the purchase back onto your card. This may take up to one week to process before the funds are available.

What is the account inactivity fee and how can I avoid it?

The account inactivity fee is only charged to accounts that do not have a payment made to the account or have not performed a transaction from the account in the last 90 days. It will not be assessed to an account if the balance is zero and it will not take your account negative.

Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. This card can be used anywhere Visa debit cards are accepted.

Frequently Asked Questions

Description Fee

ATM Withdrawal Fee – Domestic $1.50 per withdrawal

ATM Withdrawal Fee – International $3.50 per withdrawal

ATM Inquiry Fee (No charge when obtained through Customer Service or online) $0.25

ATM Decline Fee $0.25

Signature Point-of-Sale (POS) Transaction $0.25 (One free per donation)

PIN Point-of-Sale (POS) Transaction (Only Available in the USA) $0.50

Point-of-Sale (POS) Transaction Decline* $0.25

ACH Bank Transfer $1.50

Plastic Replacement Fee $6.95 per incident (First Replacement Free)

Expedited Delivery Fee for Plastic Replacement (By Donor Request) $20.00

Account Inactivity Fee1 (if applicable) $3.00 per month

International Transaction Fee2 3.00% per transactionDepending upon the ATM machine used, the ATM provider may impose surcharges for your transaction that are in addition to the ATM Fees listed above.1 Account Inactivity Fee: Subject to applicable law, a monthly inactivity fee will be applied to all accounts, provided that the fee for months 1-6 will not be collected until the six month anniversary date. Fees thereafter will be collected monthly. Fees will be postponed if either of the following criteria [are/is] met: 1) There have been funds added to your account in last three months; 2) There have been purchases made with your account in last three months. The charge will be recurring each month unless the account is active as stated in (1) or (2) above or the balance of the account is $0.00.2 International Transaction Fee: A 3% fee will be applied to all transactions made outside the United States. This fee is included in the total amount of the settled transaction. See the Terms of Use for additional information regarding Foreign Transactions.