social media training twitter and facebook
DESCRIPTION
Social Media Training focusing on twitter, facebook pages.This is for volunteers of Indiacc and can apply to any team working on social for a particular brand.TRANSCRIPT
(c) Sudha Jamthe @sujamthe 1
Social Media Training for @Indiacc Volunteers
Sudha Jamthe (Facebook) @sujamthe (Twitter)
4 may 2009
(c) Sudha Jamthe @sujamthe 2
Contents
(c) Sudha Jamthe @sujamthe 3
Twitter 101
• What is twitter – A social place to be the real you, post in 140char
• Why is it cool - Simple, Easy, Real You, Real Time, Connected to Friends, Follow and be followed
• What you can do there– Best Practice on Settings (email, mobile options)– Tweets, friends, followers, @replies, dm, #tag, rt
(c) Sudha Jamthe @sujamthe 4
Tweets - best practices
• Confirm to community rules• @reply genuinely• Engage in conversations not one-way salesy
messages• Be strategic to make your tweet searchable -
hashtags, tip of the day, common topics relevant to your audience.
• RT meaningful relevant tweets only
(c) Sudha Jamthe @sujamthe 5
Starting Conversations• Start with friends• Learn how to use twitter.com
first• Make twitter a habit, take a
twitter break• Remember tweets connect
because of the emotions it taps (connect to your brand promise)
• Use a twitter clients
(c) Sudha Jamthe @sujamthe 6
Twitter community culture and building your brand
• @reply, hashtag, #fridayfollow• culture of social media personalities -
grader.twitter.com• Identify Influencers - follow, but engage in
conversation only when ready– for yoga, for table tennis, for indian cuisine, for
youth activities,• Twitchboard posts to delicio.us, twitterfeed
posts blogs to twitter
(c) Sudha Jamthe @sujamthe 7
Tweeting for a business or a brand
• Multiple users for same twitter account management - hootsuite, tweetie (iphone)
• Tie tweet message maps to your email campaigns & newsletter announcements
• Subscribe to RSS of twitter feeds to track and respond for better time management
• Tweetgrid track your brand keywords• Join twitter business directory (twibs)
(c) Sudha Jamthe @sujamthe 8
Tweetgrid
(c) Sudha Jamthe @sujamthe 9
How to tweet a link to website or blog
• Tracking urls•A/B testing a message - track impressions
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• As a User– Join Group– Invite Friends– Post on Wall– Post videos, pictures– Tag friends
• ICC– Run Programs to
increase videose.g. Volunteer interviews- Find a Volunteer to post
Qik videos of each event on facebook
- Update status daily- Newsletter as Updates to
members
(c) Sudha Jamthe @sujamthe 11
Change Group to Profile Page• Run programs to invite friends• Connect flickr photos to fan page• Keep Wall posts fresh• Update status often• Keep it a conversation with fans• Add events•Add videos - fan interviews, events•Add pictures•Link blog for freshness