social media for retailers

27
@CAMMIPHAM | @KWINMEDIA SOCIAL MEDIA FOR RETAILERS

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Recently I gave a presentation at Vend about Social Media 101 for Retailers. This presentation covers the best practices for retailers on Facebook, Twitter, Instagram, Pinterest, Yelp, Google+ and more Email: [email protected] Website: http://www.kwinmedia.com Phone: 1.416.832.5314 Twitter: @cammipham

TRANSCRIPT

Page 1: Social media For Retailers

@CAMMIPHAM | @KWINMEDIA

SOCIALMEDIA

FORRETAILERS

Page 2: Social media For Retailers

@CAMMIPHAM | @KWINMEDIA@CAMMIPHAM | @KWINMEDIA

Page 3: Social media For Retailers

@CAMMIPHAM | @KWINMEDIA@CAMMIPHAM | @KWINMEDIA

Page 4: Social media For Retailers

@CAMMIPHAM | @KWINMEDIA@CAMMIPHAM | @KWINMEDIA

Page 5: Social media For Retailers

Profile

→ Add contact page to your website.→ Claim all of your social accounts → Fill out your profiles.

@CAMMIPHAM | @KWINMEDIA

Page 6: Social media For Retailers

{ }MARKETING IS NO LONGER ABOUTTHE STUFF THAT YOU MAKE BUTABOUT THE STORIES YOU TELL

@CAMMIPHAM | @KWINMEDIA

Seth Godin

Page 7: Social media For Retailers

Lifestyle

→ Don't sell a product, sell a lifestyle.

→ Your brand is the key to thelifestyle.

@CAMMIPHAM | @KWINMEDIA

Page 8: Social media For Retailers

HAVE A BRAND CONTENT GUIDELINE

BE CONSISTENT

@CAMMIPHAM | @KWINMEDIA

Page 9: Social media For Retailers

Ask

→ If you don't ask, the answer isalways NO.

Note: Never ask for reviews on Yelp

@CAMMIPHAM | @KWINMEDIA

Page 10: Social media For Retailers

MARKETINGWITHOUT DATA IS

LUCK@CAMMIPHAM | @KWINMEDIA

Page 11: Social media For Retailers

Analytics

→ Setup Google Analytics→ Add UTM Code to track links.→ A/B test

@CAMMIPHAM | @KWINMEDIA

Page 12: Social media For Retailers

MEDIASOCIAL

DON'T

FORGET

THE

SOCIAL

IN

@CAMMIPHAM | @KWINMEDIA

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Engage

→ Be Human. People want to talk topeople not brands→ Your competitors unhappycustomers are your future happycustomers

@CAMMIPHAM | @KWINMEDIA

Page 14: Social media For Retailers

Facebook→ Increasingly a pay to play game→ Organic Reach vs. Paid Reach → Edgerank + the 3 factors that determinewhether your fans see your organic pageupdate: 1. Relationship between fan and update 2. How fans talk about your update (likes, comments, shares) 3. How many negative comments that update received?

Likes, comments and share are the name of thegame. [Engagement].

@CAMMIPHAM | @KWINMEDIA

Page 15: Social media For Retailers

Facebook→ So let’s talk about how to be AWESOME!

1. Promoted Post 2. Targeted Post3. Create kick ass content

→ Only promote posts that your fans already love!

→ Facebook rewards people who are awesome atcreating Facebook content

→ Stumped on what type of content to share? What are you most FAQ's Facebook Graph Search

@CAMMIPHAM | @KWINMEDIA

Page 16: Social media For Retailers

Facebook→ To be awesome on Facebook you must: give, give, give, give… then you have permission to ask for something in return.

@CAMMIPHAM | @KWINMEDIA

GIVE Fun photos Tips and tricks Great ideas RecognitionHow To'sComments, LikesAdvice

ASK Buy from us Visit us Click our link Read about us Like, Comment, ShareCall us Look at our ads Join our mailing list

Do these things

10 times

For each time you

do one of these

things

Page 17: Social media For Retailers

Facebook

→ Pin most engaging status→ Feature + Reward Top Fan of the Month→ Secret Social Deal - Exclusive to followers→ Website Custom Audiences +Remarketing

@CAMMIPHAM | @KWINMEDIA

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@CAMMIPHAM | @KWINMEDIA

FACEBOOK ADS

+A/B TEST

=MARKET

RESEARCH

Page 19: Social media For Retailers

Twitter

→ Pin your promotion | leadgeneration card→Testimonial: Search for your brandand favorite positive reviews.

@CAMMIPHAM | @KWINMEDIA

Page 20: Social media For Retailers

Twitter

→ Use Twitter Ad tool to scheduletweets→ Image: 2:1 aspect ratio (1024 x 512 pixels)→ Twitter Cards

@CAMMIPHAM | @KWINMEDIA

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@CAMMIPHAM | @KWINMEDIA

HAVE FUN !!!

Page 22: Social media For Retailers

Twitter

→ Twitter Chat- launch a new productor event

@CAMMIPHAM | @KWINMEDIA

Page 23: Social media For Retailers

INSTAGRAMHOW TO TAKE THE PERFECT PHOTO

USER-GENERATED

CONTENTNATURE LIGHT

SIMPLEBACKGROUND

Page 24: Social media For Retailers

Instagram

→ Swap bio link and tell followers toclick on bio link to buy product/claimpromotion.→ Reshare use-generated contentand tag the customers.

@CAMMIPHAM | @KWINMEDIA

Page 25: Social media For Retailers

Instagram

→ Insta-discount - Ask customers tofollow and share a photo for adiscount→ Insta-menu - Ask customers to helpyou build an Instagrammenu/lookbook

@CAMMIPHAM | @KWINMEDIA

Page 26: Social media For Retailers

Email

→ Email - fully committed relationship→ CASL - Canada's Anti-SpamLegislation→ Remarketing

@CAMMIPHAM | @KWINMEDIA

Page 27: Social media For Retailers

CAMMI [email protected] WWW.KWINMEDIA.COM416 - 832 - 5314@CAMMIPHAM | @KWINMEDIA

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