social media and workplace learning & knowledge
TRANSCRIPT
Title
Learning & Net-working
Structure
1. Technology & knowledge networks
2. Learning & working
3. Learning networks 4. Personal Learning Environment/ Network (PLE/ N)
Social Tech in the workplace
McKinsey 2011
Social Tech in the workplace
CIPD 2013; IBM 2013
1. Access to ExperMse 2. Knowledge sharing 3. Insight & intelligence 4. Co-‐creaMon & collaboraMon
Managing organisational learning & knowledge
(Griffiths 2011: 76) The Knowledge Core
Managing organisational learning & knowledge
knowing
When
How
Who
Why
Where
What
… the adjacent possible
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Not unreasonable to propose that by 2020 many organisa5ons will be wholly reliant on their internal
social network … [becoming] as essen5al as telephones and email are today (CIPD 2013)
The internet, the organisation & you
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Network assemblages user-generated content
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Technology enhanced learning (CIPD 2012)
Blended learning [36%]
Webinars & virtual classrooms [20%]
Learning libraries & wikis [17%]
Audio learning & podcasts [14%]
Rapid authoring soeware [13%]
E-‐books [11%]
Through social media, eg, Facebook, TwiVer, etc. [5%]
Mobile learning using smartphones [3%]
We learned that individual exper0se did not dis0nguish people as high performers. What dis0nguished high
performers were larger and more diversified personal
networks (Cross & Parker 2004)
Workplace Learning
Individual
Network
Region
Process -‐ orientated
CollaboraMve
PerformaMve
Tynjala (2008); Hara & Hew (2006)
Informal
Working & learning
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Workplace Learning
Valued
Challenging
Complex Situated
Job & work design
ExpectaMons
Cook & Pachler (2012)
Social
Supported
Confidence/ self-‐efficacy
Communities
Knowing is … located in relaMons among
pracMMoners, their pracMce, and the social organizaMon … of communiMes of pracMce
(Lave & Wenger 1991)
Learning Networks
"online, social network that is designed to support non-‐
formal learning in a par5cular domain”.
(Sloep 2008)
Personal Learning Environments
"... an environment where people, tools, communiMes and resources interact in a loose kind of way” (Wilson et al 2009)
Personal Learning Environments – the 3 P model (Chatti 2010)
Functions of a Personal Learning Environment [PLE]
Search for informaMon & knowledge
Aggregate & scaffold Manipulate informa3on & knowledge artefacts
Reflec3on Present knowledge and learning
Share Network – create a collaboraMve learning
environment
“I use TwiVer as a Personal Learning Network. I share daily informaMon on resources and tools that I have found, and I select networks of
people to follow that provide me with their Mps, guidelines and tools that they have found.” Mary Howard, Sixth grade teacher in Grand Island,
New York
“I was reluctant to join in, but have been amazed at the amount of informaMon, access
to leaders in the field, and potenMal for professional development.” Melissa Venable, Curriculum Manager with Kaplan Higher
EducaMon
Issues
Specific problem-‐solving Developmental
Transient networks Longer-‐term
Why be involved?
A PLE future?
What does that suggest for the competences of the L&D pracMMoner?
References
Chatti, M.A., Jarke, M. & Frosch-Wilke, D. (2007) The future of e-learning: a shift to knowledge networking and social software. International Journal of Knowledge & Learning. Vol 3. Nos 4/5, pp. 404 – 420 Chatti, M.A., Jarke, M. & Specht, M. (2010) The 3P Learning Model. Educational Technology & Society. 13 (4), 74 – 85 CIPD (2012) From e-learning to ‘gameful’ employment. Research Insight: Sustainable Organisational Performance. April. London: CIPD CIPD (2013) Future-fit organisations, Innovative forms of organising: Networked working. http://www.cipd.co.uk/binaries/6049%20Innovations%201%20SOP%20WEB.pdf CIPD (2013) Social media and employee voice: the current landscape http://www.cipd.co.uk/binaries/6133%20SOP%20Social%20Media%20(WEB).pdf Cook, J. and Pachler, N. (2012). Online People Tagging: Social (Mobile) Network(ing) Services and Work-based Learning. British Journal of Education Technology, 43(5), 711–725 Cross, R. & Parker, A. (2004) The Hidden Power of Social Networks: understanding how work really gets done in organisations. Boston, Mass: Harvard Business School Press Fenwick, T., Edwards, R. & Sawchuk, P. (2011) Emerging Approaches to Educational Research: tracing the sociomaterial. London: Routledge Griffiths, D. (2011) Redefining KM: New Principles For Better Practice. London: ARK Group/ InsideKnowledge Hara, N. & Hew, K. F. (2006). A Case Study of a Longstanding Online Community of Practice Involving Critical Care and Advanced Practice Nurses. Proceedings of the 39th Hawaii International Conference on System Sciences. IEEE.IBM (2013) Social Business: Patterns in achieving social business success http://cdn.social.bz/download/IBM-social-patterns.pdf Johnson, L., Smith R., Willis, H., Levine, A. & Haywood, K. (2011) The 2011 Horizon Report. Austin, Texas: The New Media Consortium. Lave, J. & Wenger, E. (1991) Situated Learning: legitimate peripheral participation. Cambridge: Cambridge University Press Ley, T., Ulbrich, A., Scheir, P., Lindstaedt, L.N., Kump, B & Albert, D. (2008) Modeling competencies for supporting work-integrated learning in knowledge work. Journal of Knowledge Management. Vol 12. Nos 6, pp 31 – 47 Sloep, P.B. (2008) Learning Networks for Lifelong Learning. Paper for Online Educa, Berlin Tynjälä, P. (2008). Perspectives into learning at the workplace. Educational Research Review, 3, 130–154. Whitworth, A. & Benson, A. (2006). Mapping e-learning: visualising the negotiated social shaping of educational technology. Proceedings of ALT-C 2006. The next generation. Edinburgh. September. Wilson, S. Liber, O., Johnson, M., Sharples, P., and Milligan, C. (2007) Personal Learning Environments: Challenging the Dominant Design of Educational Systems. Journal of e-Learning and Knowledge Society, Vol 2.