social learning in a mobile world
TRANSCRIPT
Social Learning in a Mobile World
Alex Mackman
Technical Director
CM Group Ltd
© CM Group 2015
• Company background
• Social learning options (in relation to LMS)
• The Experience API
• Case studies
• Interactive exercise
• Q&A
Agenda
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• Founded January 2000
• 60 full time staff
• Client partnership focus
• Based in the UK with US office (Seattle)
• Financial Security – no debt, good cash reserves
• Microsoft Premier Vendor (top 2% / 27,000)
• ISO 9001:2008 accredited & UK Ministry of Defence FATS4 approved
• ISO 27001 pending
• G-Cloud approved (now part of the UK Government’s Digital Marketplace)
CM Group Ltd
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Partners
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Social Learning
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• Enterprise social networks
• Online forums | communities | discussions
• Wikis
• RSS feeds (news and blogs)
• Content rating
• Content sharing | User generated content
• Gamification (competition and leaderboards)
Social Options
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Enterprise Social Networks
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Online forums: Discourse
The Experience API
An enabling technology and the key to
managing social and informal learning
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What is the Experience API?
Next generation SCORMFree from obsolete, constraining constructs
Record any learning experienceIncludes informal learning, recognising the 70:20:10 model
Removes LMS relianceContent can be located and launched from anywhere
Helps prove training ROIBy correlating job performance with training data
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The Learning Record Store
Learning
Record Store
(LRS)
Online course
completions
Quiz and assessment
results
Social network usage
Sharing content
App usage
Content views
Yammer posts / community
participation / answering questions
ILT class attendance
Seminar
attendance
Video
consumption
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A Tin Can Statement
Noun Verb Object
Alex posted to the Yammer Sales group
Peter experienced the Salesforce CRM demonstration
Jane attended a mentoring session
Chris attended a seminar
Steve completed Company Induction Training
with a result of 85% on 21st February 2014 at 14:35
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Training ROI
1
2
3
4
Results
Behaviour
Learning
ReactionWhat participants feel about the
training. Usually measured by course
evaluation forms.
The resulting increase in knowledge or skills
and changes in attitude. Usually measured
by demonstration or test.
The transfer of knowledge and skills to the
job. Change in job behaviour due to training.
Usually measured by observation.
The performance based or monetary final results that
occurred due to the training i.e. the business benefits.
Harder to measure
[Donald Kirkpatrick]
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What about existing LMS?
Learning
Record Store
(LRS)
Corporate
LMS
Online course
completions
Quiz and assessment
results
Social network usage
Sharing content
App usage
ILT class attendance
Seminar
attendance
Video
consumption
Gamification
A magic ingredient
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“The application of gaming principles and mechanics to non-gaming environments”1
1 Catherine Aurelio, Gamification: http://tedxtalks.ted.com/video/TEDxSantaCruz-Catherine-Aurelio (TED, July 2011).
What is gamification?
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• B. J. Fogg’s Behaviour Model (FBM) states that three elements must converge at the same time for a target behaviour to occur:
Fogg’s Behaviour Model
Trigger
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Reward Status Achievement Self-
expression
Competition
Points
Levels
Challenges
Awards
Leader
boards
Human Needs & Gamification Elements
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Luminosity support
GamificationRules
Points and awards are
allocated as a result of Tin Can
(xAPI) activity statements
hitting the LRS –based on a set
of programmable rules
xAPI
LRS
Lead
er
bo
ard
Online course
completions
Quiz and assessment
results
Pin Point usage
Sharing content
App usage
Rule definition
Content views
Points
Awards
Yammer posts / community
participation / answering questions
ILT class attendance
© CM Group 2015
Predictions•Gartner predicts that this year:
• 70% of the top 2000 global organisations will use gamification as a primary mechanism for organisational change
• This is a >100% increase from the 20% predicted in 2012
Case Studies
Extended Enterprise LMS
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Home page showing points,
achievements and leader board
Win page providing monthly
challenges and an opportunity
to win prizes
Watch page providing short
Videos covering a range of
People management skills
Read page providing news,
Worksheets and other
resources
Users can add content to a
favourites page for quick access
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© CM Group 2015
© CM Group 2015
Others•RBS / NatWest
•Telefonica O2
• iOSH
•Hydrographic Academy
• Foreign and Commonwealth Office
•Warsash Superyacht and Maritime Academy
Interactive Exercise
The Luminosity Mentor Mobile Learning Apps
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1. Install the demo Luminosity Mentor App
2. Create a new user account
3. View content
4. Rate content
5. Share content
6. View discussion forum
Exercise
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• Search the App Store (iOS devices) or Google Play Store (Android devices), and search for “Luminosity Mentor”
or
• Scan a QR code
Install the Luminosity Mentor App
iOS Android
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Create a New User Account
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View Content
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Rate Content
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View discussion forum
Q&A
Any questions?
