social it - realizing the dream 1990-2015
DESCRIPTION
Social IT - Realizing the Dream The Rise of Collaborative Systems 1990-2015 The idea of Facebook as a support platform was a nice way to pretend we understood the connected enterprise, but in 2012 we actually need to start looking at how connected enterprises work. Social IT the reality is a look at where we have been with social IT support, where we are and where we are going. From 2008-2020 we cover not just the beginning of this collaborative decade but with the explosive and shocking end. Knowledge workers today need to understand the skill sets they must possess for 2015 and beyond. This is your life and it's just beginning. ---------- For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis. MEDIA and PRESS INFORMATION: http://chrisdancy.pressfolios.com/ Feel free to reach out at [email protected], +1-303- 872-0786, or by texting "chrisdancy" to 50500.TRANSCRIPT
- 1. Social IT - Realizing the Dream The Rise of Collaborative Systems 1990-2015
2. @servicesphere#ShareIT12Overview Support.Next Collaboration.NextSkills.Next Metrics.Next Beyond.Next2 3. @servicesphere3#ShareIT12 4. @servicesphere#ShareIT12Overview 43 How many times does Service appear in the itSMF Fusion 2012 Schedule? How many times does Support appear in the itSMF Fusion 2012 Schedule?5How many times does Knowledge appear in the itSMF Fusion 2012 Schedule?How many times does Collaboration appear in the itSMF Fusion 2012?1 (This Session)43 5. Support. Next5 6. @servicesphereTOOLS6#ShareIT12 7. @servicesphere7#ShareIT12 8. @servicesphere#ShareIT12Gartner Social Mobile Value8 9. @servicesphere9#ShareIT12 10. @servicesphere#ShareIT12Support Support 2003AuthenticityMetricsCollaborativeMethodsExperientialFrameworksInstant / TrustedAnswersAlternativesToolsHyper LocalIncidents / ProblemsPraise & Feedback10Support 2013Permissions 11. @servicesphere#ShareIT12Facebook Employee to Employee Facebook Pages Facebook Commercial Solutions Facebook Custom Development Solutions (FBML) Facebook Groups Events that effect users11 12. @servicesphere#ShareIT12Twitter Feedback Outages Innovation (listening) SMS Backbone Push Messages e.g. follow helpdesk' to 4040412 13. @servicesphere#ShareIT12FoursquareLocation based Knowledge Tips/Tricks/FAQs based on geofencing Photos of common objects people might be looking for specific areas13 14. @servicesphere#ShareIT12LinkedIn Company Page Company Employee Group Company Product Group Company Alumni Group Events for the organization14 15. @servicesphere#ShareIT12Multimedia YouTube FAQs Unboxing Videos TutorialsStaff Introductions Embeddable Code & Links15SoundCloud Short audio messages & updates Collaborative audio knowledge Best practices/ Education Embeddable code & links 16. @servicesphere#ShareIT12Blogging & More BlogGoogle PlusBloggingHelp Desk page for tagging and supporting usersHelp Desk Knowledge Highlights Help Desk Staff HighlightsTumblr Group updates on projects, integration into audio, video, text and other systems.16Alerts and updates Group administration Event listings for changes & non critical updates 17. @servicesphere#ShareIT12More & More Pinterest Service Request Catalog Service Pipeline Testing Crowd sourced Opinion on changes to systems or UIs.17 18. Collaboration. Next18 19. @servicesphere#ShareIT12200319 20. @servicesphere#ShareIT12201320 21. @servicesphere#ShareIT122003-201321 22. @servicesphere#ShareIT12Requirements 22Profiles Streams Open Self Service (OSS) Comments Mobility (Not MOBILE) Location(Contextual) 23. @servicesphere#ShareIT12In Action23 24. Influence is the file system of the future, trust is the operating system [email protected] At the end of the day regardless of your position you will be measured by on how effectively you've moved information. -@servicesphere24 25. @servicesphere#ShareIT12Skills Knowledge Worker 2003Knowledge Worker 2013EmailWork NarrationSurveyExperience MappingSoftware BasedChannel BasedDocument BasedLink BasedTeam PlayerNetwork PlayerFile RetrievalKnowledge LockerRelevanceContextSoft Skills EQTrust / AuthenticityOut Sourcing / In SourcingPersonal Sourcing / Mall SourcingTasksMicro-Tasks25 26. @servicesphere#ShareIT12Create/Consume2003Read / SaveRetrieve / Share26Send / ShareRead / Save 27. @servicesphere#ShareIT12EMAILTRUST2013Link (consume/create)RetrieveLocker / Metric27OfflineConsume / Share 28. @servicesphere#ShareIT12Tools For You28For RobotsFor Others 29. @servicesphereTrusted29#ShareIT12SourceEnginesKnowledge LockersTrustedSource 30. Metrics.Next30 31. @servicesphere#ShareIT12Metrics Metrics 2003 Annual ReviewReal Time & MobileResolution ManagementOpportunity ManagementProjects on Time / BudgetIdeas on Innovation / CreativityDate, Time, Volume basedValue basedPeer FeedbackSentiment AnalysisKnowledge RecordedKnowledge SharedLeadership31Metrics 2013Amplification 32. @servicesphere#ShareIT12Metrics32 33. #ShareIT12Communal@servicesphereSaba33Personal 34. "The real problem of humanity is the following: we have Paleolithic emotions; medieval institutions; and god-like technology -EO WilsonBeyond.Next "The real problem is not whether machines think but whether men do. - B. F. Skinner34 35. @servicesphere#ShareIT12Quantified SelfPlatformsMobile PhoneBig DataWearable SensorsLittle DataCalm TechnologyExperiential DataDNA ManipulationAtomic DataQuantum ComputingCosmic Data35 36. @servicesphere2010s36#ShareIT122020s2030s 37. @servicesphere37#ShareIT12 38. @servicesphere#ShareIT12BioMedicalSocial38HomeKnowledge Work 39. Social IT - Realizing the Dream The Rise of DNA Response Systems 2015-2051 40. CHRIS [email protected] chrisdancy 50500 Twitter @servicesphere40