SNEHA PATEL esneha0409@gmail.com

847.846.1214

IT Leader with expertise in strategy, architecture, delivery and operations of vertical solutions with an emphasis on integrated applications and outstanding end user experiences.

Passion-driven executive with a proven ability to gain cooperation and build consensus

among diverse groups. Skilled at presenting highly technical information to all levels of an organization

Results-oriented individual with strong problem solving, consensus building, negotiating and

influencing skills Seasoned in working closely with key business process owners in translating company and

department objectives into project roadmaps that are executed to ensure excellent customer satisfaction and experience

Effective in managing teams including high growth and lean environments Over 15 years’ experience in long term care and home health services; 5 years’ experience

in IT consulting and 5 years of experience in managing large development teams offshore

Extensive experience in managing large IT projects using ITIL and PMI implementation methodologies

Proven track record in project, vendor and budget management by monitoring and affecting project/resource costs to positively control the bottom line

Successfully selected, integrated and implemented a "best of breed" suite of software which consists of software applications designed specifically for long term healthcare organizations

Strong mentor of staff with an open door policy for staff, resulting in loyal, motivated employees and very low turnover

WORK EXPERIENCE

Chief Information Officer (CIO)

Covenant Retirement Communities 8/1999 – 7/2016

The fifth largest not-for-profit retirement communities with 12 campuses, and 3 home health agencies

across America.

Developed and managed the strategic direction and planning road map of information technology -8MM in operating budget; 4MM million in capital projects

Responsible for all technology (for both the business and amenity/services that was provided to all the campuses as well as hiring the technical staff at each of the campuses

Provided day-to-day leadership and direction in all aspects of technology infrastructure, 99% virtualized network, application packaging and delivery, security, hardware lifecycle

management, VoIP (Shoretel) and help desk support from the centralized IT department. The technology department supports more than 2500 users and 15 remote sites and includes project management, IT security, consulting, infrastructure (LAN / servers /

telecommunications) and desktop and help desk support Managed 8 direct reports and 12 indirect (onsite/remote) staff

Led negotiating contracts across all areas: telecommunications, software, hardware, and consulting, by leveraging the company’s purchasing power

Presented financial forecast and status on IT projects and initiatives in monthly business

reviews to senior leadership team

SNEHA PATEL Hoffman Estates, IL 60192

esneha@gmail.com 847.846.1214

Partner with consultants to plan and implement a voice strategy that moved variable costs to

fixed, created virtual call center capabilities that improved resource efficiencies, and lowered the cost of telecommunications infrastructure support and maintenance

Directed IT Governance initiatives that include IT security, Change Management and software licensing

As a Chief Security Officer, was responsible for the development and implementing HIPAA employee training to raise awareness of security risks and threats; ensure compliance with security practices in collaboration with Human Resources and Legal counsel

Led a dedicated team to design, build efficient data warehouses and implement BI reporting solutions to enable campuses (business units) to gain better visibility into their key operating metrics. The team created custom reporting solutions of snowflake schemas/multi-dimensional cube models on the corporate dashboard

Early implementation of Electronic Medical Record (EMR) across all business lines ( IL, AL, and Skilled)

Successfully implemented "best of breed" software solution which consists of a suite of integrated software applications designed specifically for long term healthcare organizations including HRIS, Financial, Timekeeping, POS and Scheduling software

Implemented many projects but to list a few – Router/Switch migration from HP to Juniper Implemented 100% WIFI across the entire campus and provided ISP services to residents Implemented Virtual Desktop Infrastructure and saved the organization hardware refresh cost

by extend the life of older hardware and implemented a thin desktop solution that cut the cost of a desktop by 40%

Implemented Single Sign-on solution that reduced login time into applications (20) for our clinicians/nurses giving them 45 minutes per shift back to spend more time taking care of our residents

Instead of hiring a security officer, partnered with a Virtual CISO position that continued to implement the security strategy at a lower cost

Expanded from single computer room to 2 data centers (private cloud). Also, started a migration strategy to the public cloud

Planned, developed and implemented a 24/7 help desk outsourcing solution, saving the company about $300,000 a year

Participated in a variety of software advisory boards and active in national and state associations that promote the use of technology

Effective organizational, planning and project management skills

Ensured regular mentoring of a highly motivated customer focused, service oriented and loyal team with less than 1% department turnover

EDUCATION

Lean Six Sigma Yellow Belt

UNIVERSITY OF ILLINOIS AT CHICAGO – Bachelor of Science

Major: Statistics and Operations Research Minor: Mathematics and Computer Programming

ADVISORY BOARDS

Served on the Product Advisory Board for Healthmedx (EMR Vendor)Served as a Commissioner of Center of Aging Technologies (CAST)