smb nation 2012 fall conference guide

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FALL 2012

Conference Guide

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Greetings!

Welcome to the 10th annual SMB Nation Fall conference! More than ever, you have made the proper choice to participate in our event. Never before have we been on the cusp of so much change. The one constant in a technology career filled with change is education. By raising your hand and electing to attend this conference, you are investing in yourself to capitalize on the abundant opportunities that abound beyond our beloved SMB server products such as Microsoft Small Business Server (SBS).

As we all know and have experienced, events don’t just happen. It’s always a team of heroes who bring us the happiness of the SMB Nation Fall conference. Please offer your applause starting with Jennifer Hallmark, followed by Heather Childers, Edna Sparkman, Marianne Poulos, Theresa Perry, Regina Ciardiello, Tom Poole, Chris Bangs, Joseph Walker, Jeremiah Ilges and many others. These people deserve your praise!

And a shout out to our top sponsors :

D&H, Hewlett-Packard, Intel, Microsoft, OKI and StorageCraft!

So drink lots of water, rest well and maximize your Fall Conference experience. Reach across and introduce yourself to someone you don’t know. You never know who they know. And have fun too!

We’re all in this together – we are community!

Cheers...harrybbb

Harry Brelsford, Founder


welcome.........................................................................................2

where to find it at SMB Nation 2012 fall.............................4

agenda at a glance....................................................................6

pre-day Information......................................................................12

full agenda......................................................................................14

sponsor...........................................................................................32

booth listing....................................................................................53

floor plan.........................................................................................54

raffle...................................................................................................55

speakers.........................................................................................57

Table of Contents


Conference Information

Registration:

For general questions on session times, locations, and special events, please stop by the registration desk located in the Rio Conference Center Rotunda

Registration and Information Hours:

October 11th 1:00pm to 5:00pm

October 12th 6:30am to 8:00pm



Wireless Hotspots:

SSID: SMB Nation 2012 Password: SMBNATION12

Lost and Found- Lost and found can be picked up and inquired about at the registration desk located in the conference center Rotunda.

Conference Evaluation

Your feedback matters! All session surveys will be delivered to you at the end of each session via the SMB Nation staff. Please take the time to complete all sessions and conference evaluations so that we may use your comments and suggestions to deliver more dynamic, and innovative events in the future.

Social Networking

Get connected to the latest conference news and updates and join in in the conversation. Talk to SMB Nation and other conference attendees on your favorite social networks.

Join the conversation on Twitter: Go to Twitter.com and search for #smbnation

Join the conversation on Facebook: Go to http://www.facebook.com/smbnation

Mobile App

Stay in the loop by viewing our mobile conference app here: http://m.twoppy.com/smbnationevents/

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Floor Plan

KEYNOTE

EXHIBITHALL

GENERALSESSION


Registration in the Rio Conference Center Rotunda

Pavilion 10

Welcome Address with Harry Brelsford

KEY1 The Future of Successful Channel Partnerships - Bob Godgart

KEY 2 SMB: What’s Next! A New Era for SMB Partners Neal Potter

Exhibit Hall Open and Lunch

Miranda 1-2 Miranda 3-4

GS1 Windows “8” Expert Panel –Onuora Amobi , Keith Mayer , Tony Bradley

BS1 Real MBA programs hate this guy! MSPs love him!

Harry Brelsford

CS3 On Premise Cloud: Storage for Small Business –

Tom S. Gallivan

CS4 Print has Evolved and it’s Time to Get in the Game

Chris DiReda

CS5 HP Partner Programs Discussion

Rich Papaioannou and Greg Starks

Miranda 5-6

Miranda 5-6

Miranda 5-6

CS2 Peer Panel: MSP model, managing your customers, and Server 2012 Essentials

BS2 Growing a Profitable Service Desk Lane Smith

GS8 “What You Should Know about Windows 8

Security”? Tony Bradley

Miranda 3-4

Miranda 3-4

Miranda 3-4

CS1 Take your Managed Services to the Next Level

Rob Rae

GS2 Troubleshooting Office 365 Deployments

Tom Moen

GS3 The SWMI Vision of Small Business IT in the Post-

SBS Era Mitch Garvis

Miranda 1-2

Miranda 1-2

Miranda 1-2

6:30 - 9:00

9:50 - 10:50

12:00 - 2:00

7:00 - 8:00

11:00 - 12:00

8:00 - 8:30

2:00 - 2:30

2:40 - 3:40

3:50 - 4:50

8:40 - 9:40

Breakfast served in Pavilion 10

OCTOBER 12th

Agenda at-a-glance


Agenda at-a-glance

Pavilion 10

Pavilion 10

Exhibit Hall Pub Crawl Reception and Prize Drawings

Miranda 1-2

CS6 The Value of Distribution Bill Hersh

Registration Open in Conference Center Rotunda

Fireside Chat Breakfast with Harry Brelsford and Alex Rogers

Breakfast Served

Exhibit Hall Open

KEY3 - State of the Backup Industry - StorageCraft’s viewpoint of current technical transitions and anticipations for the future

Matt Urmston

CS17 Announcing AVG CloudCare: All the essentials. None of the complexity. Why complicate?

Xavier Juredieu

6:30 - 8:00

7:30 - 8:15

8:00

8:15 - 9:30

8:15 - 9:00

10:30

5:00 - 6:00

6:05 - 6:35

OCTOBER 13th

CS7 Why Innovation is Key for the Future

Rodney J. Holder

CS10 Optimizing, Automation and Integrating Service Delivery Gary Martini

Miranda 5-6

Miranda 5-6

BS4 Financial Management Keys to Unlock Your Business

Potential Josh Peterson

CS9 Maximize Your Business Success: Partnering with Dell

MayLing Chung and Michelle Weisblatt

Miranda 3-4

Miranda 3-4

GS4 Taking a Step Forward with Mobility

Michael Macho

CS8 The Layered Approach to Security: Protecting Your

Network End to End Gill Langston

Miranda 1-2

Miranda 1-2

9:30 - 10:30

10:40 - 11:10


Pavilion 10

Key4 See it Live: Three Unique Technologies from Dell AppAssure and eFolder to Transform Your BDR Profits

Ted Hulsy

Exhibit Hall and Lunch

Flamengo Boardroom

CS9 BlackBerry 10: Multi-platform Mobility Management Robert Stroud

Exhibit Hall Closing Raffle

Dinner with New Friends

11:20 - 12:20

12:20 - 3:30

1:00 - 1:45

2:45 - 3:30

6:30

CS11 Datto’s LIVE Disaster Demo Ian McChord

CS20 Test AVG CloudCare™ alongside your peers who are

already driving recurring revenue with it Xavier Juredieu

CS 14 How to Effectively Package Backup with Your

Service Offerings Benjamin Brewster and

Dave Hauser

Miranda 5-6

Miranda 5-6

Miranda 5-6

BS5 Sales Training 101- Making Friends with Your

Prospect Todd Colbeck

BS6Sales Training 105 - Getting a

CommitmentTodd Colbeck

CS13 Don’t gamble with your business. Increase profits

with PacketTrap PSANatan Ovadia

Miranda 3-4

Miranda 3-4

Miranda 3-4

GS5 2012 - The End is Near!...Or is it? Building Business on

Server 2012 Essentials Oliver Sommer

GS6 MVP Panel

CS12 Automation by Design Ryan Vallee

Miranda 1-2

Miranda 1-2

Miranda 1-2

3:30 - 4:30

4:40 - 5:40

5:50 - 6:20

OCTOBER 14th

Christian Praise SingalongKen Edwards

8:00 - 8:30

Agenda at-a-glance


Pavilion 10

Flamengo Boardroom

CS22 How to Install a Social Media Policy at WorkJerry Koutavas

Pavilion 10

Pavilion 10

Town Hall Meeting

Breakfast

9:30 - 10:30

3:00 - 4:00

8:30 - 9:15

CS15 Introducing the New Office: Best Cloud Productivity for SMBs

Caroline Stanford

CS21 How to keep your backup data safely in hand

Kevin Royalty

CS23 The server is dead, long live the server! Windows

Server 2012 opportunity and high value solutions for SMB’s

Enrico Toro

Miranda 5-6

Miranda 5-6

Miranda 5-6

Miranda 5-6

BS7 Pocket MBA Business Panel - Improv Style! Todd Colbeck, David

Salzberg , Anurag Agrawal

CS24 Move from Break Fix with the Cloud

Donovan Deakin

GS9 Migrating from SBS to . . . Whatever’s Next

Karl Palachuk

GS 11 Life After SBS: Taking My IT Support Business to

the Next Level Philip Elder

Miranda 3-4

Miranda 3-4

Miranda 3-4

Miranda 3-4

GS7 Beyond SBS: The Future of Skill Based IT Pro

Consulting Jeff Middleton and

Cliff Galiher

CS16 Grow Your Business with Cloud-Based

Backup and Recovery Ted Roller

BS3 Fast-Fast Marketing for MSPs

Tom Poole

GS10 Selling Solutions – Maximizing Tomorrow’s IT

Revenue StreamsHarry Brelsford, Tom Poole,

Joseph Walker, Karl Palachuk

Miranda 1-2

Miranda 1-2

Miranda 1-2

Miranda 1-2

9:30 - 10:30

10:40 - 11:10

11:20 - 12:20

1:55 - 2:55Agenda at-a-glance


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Thursday October 11th

9:00-10:00 CompTia QuickStart Session to Crafting a Mobility Offering Location: Miranda 3-4 Mike Davis

Smartphones and tablets are accelerating businesses’ move to mobility. With that comes not only an opportunity but also a requirement for channel partners to help customers deploy and manage increasingly complex mobile work environments. In this 45-60 minute session, attendees look at some of the steps for building a successful mobility strategy, including tips on bundling and marketing solutions. Attendees also receive a copy of the CompTIA Quick Start Guide to Crafting a Mobility Offering.

10:30-11:30 CompTIA Quick Start Guide to Social Media for Marketing Location: Miranda 3-4 Ginger Clay

While the impact of social technologies on many business processes continues to grow, the use of social media tools and platforms in marketing and sales has become well established. This guide provides tips and tactics for leveraging social media in your marketing and lead generation activities. You’ll discover how to use social media to increase your online visibility, drive more qualified traffic to your site, and turn that traffic into leads and sales.

1:00-4:30 DRaaS: How to arm yourself with the right tools to become a hero to your customers Laura Shafer, Director of Product Marketing Location: Miranda 1-2 Aaron Lee, Channel Marketing Manager Kimber Barton, Senior Manager of Sales Engineers

Selling disaster recovery as a service (DRaaS) to your customers can be complex. Solution providers need the right combination of tools and technology to give customers a game plan to avoid disaster as often as possible, and recover quickly when the inevitable does happen. Do you have all the tools at your disposal to meet this demand? Join us on Thursday, October 11 from 1:00pm-4:30pm and StorageCraft will equip you with effective sales techniques to make selling DRaaS much easier, and the technical acumen to help customers see you as the IT hero you really are.Each attendee will also receive the following:- StorageCraft Marketing Toolkit - Free 30-day license of StorageCraft® ShadowProtect® IT Edition - StorageCraft’s white paper: “Why You Need Backup and Disaster Recovery” (which you can give to your customers) - First Aid Kit

1:30-5:00 Windows Server 2012 Essentials Guided Online Hands-on-Lab Experience David Fabritius Location: Miranda 5-6

Grab your laptop and join us as we walk through the Windows Server 2012 Essentials online hands-on-lab environment, which covers the core features of the product. We will supply the network connections, all you need is a web browser (recommended minimum screen resolution is 1024x768). Get the inside scoop directly from Clinton, Ning, and Yang—three of the Essentials Program Managers—who will be on hand to help answer your questions. We will spend the first half going through the lab itself, and then the second half will be an “ask the experts” open-ended Q&A where we can talk about various customer scenarios, how to select and deploy the right products to meet your customers’ needs, and any other questions you might have

4:00-5:00 How to Differentiate Your It Offering Location: Miranda 3-4 Alex Rogers

Looking to accelerate your MSP performance? Alex Rogers will show you key offering elements that will help you construct or enrich your current managed service offering for more profit, curb competitors from touching your clients and market area, overcome current sales, service delivery, and/or operations challenges, and uncover new revenue streams and find more opportunities with less effort. Boost your practice by attending this rapid session on how to create or enhance your own highly profitable managed service offering.

Pre-day Information


Stretch your limitsDeliver value anywhere, anytime with Intel® Technology

Come see how we make MSPs growVisit booth #101 to learn more

Talk to us on Twitter @IntelMSP

Watch our videos on YouTube IntelMSP

Visit us at msp.intel.com


Friday, October 12th 6:30 Registration Open Conference Center Rotunda

7:00-8:00 Breakfast Location: Pavilion 10

8:00-8:30 Welcome Address with Harry Brelsford Location: Pavilion 10

8:40-9:40 KEY1 The Future of Successful Channel Partnerships Location: Pavilion 10 Bob Godgart

This session explores current trends and 5 predictions for the futureThis cutting edge session will explore how today’s Technology trends around cloud, mobility, personalization and business social will reinvent the way vendors and channel partners work together. Over the last 20 years not much changed with channel partnerships. Email communication, partner portals, webinars and Channel Account Managers have been the staple. But that’s all about to change - and in this session, Bob Godgart will share his 5 predictions for the future of successful channel partnerships.

9:50-10:50 KEY2 SMB: What’s Next! A New Era for SMB Partners Location: Pavilion 10 Neal Potter

The coming year is full of exciting product launches in the market, and Microsoft is leading the way with its innovative new solutions. Join Neal Potter, Regional General Manager - West Region and US SMB Cloud Strategy lead at Microsoft, as he shows you what these fresh launches mean to partners and how you can identify new revenue opportunities. We’ll take a tour of Windows 8 and the new Office, and hear directly from a Microsoft partner about how this exciting year of launches will help you grow your business in partnership with Microsoft.

11:00-12:00 GS1 Windows 8 Expert Panel Location: Miranda 1-2 Geek Speak Onuora Amobi, Keith Mayer, Tony Bradley

Hosted by Onuora Amobi (Executive Editor, Windows8update.com), this panel of Windows “8” and Windows Server “8” experts will share real world experiences from the in-house IT, partner and vendor perspectives. Discussion topics to include planning, migration, leveraging Windows “8” and technical deep dives into the server-side, desktop and mobility components.

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Business speak BS1 Real MBA programs hate this guy! MSPs love him! Location: Miranda 3-4 Harry Brelsford

In one session, you will leave fluent in “American Business,” so you can speak the language of business with your clients. No need to invest over $100K and two years away at a real MBA program as an MSP. Rather, this session introduces the educational paradigm shift of learning business like a foreign language. If you can talk the talk, then you are walking the walk! See the infamous no-page business plan written with the “Finder, Minder, Grinder” outline. Discover SWOT for your internal and your external use. What are the differences between DISC and Myers-Briggs when selecting a better business behavioral assessment tool? Receive answers to the following relevant questions (which will actually be asked of you using the Socratic teaching method):• Howdoyouensurethatyouareatthetableandthatyouradviceislistenedto?• Whatwouldthebenefitsbeifyourclientscametoyouforadvicefirstinsteadof only after things are heading in the wrong direction?• Howdoyouintegrateyourtechnologymessageintodiscussionswithexistingand potential clients?• Howdoyoubalancethedynamicsoftrustedadvisingwithsellingyourservices?All this and more wrapped around a leadership and ethical construct!

12:00-2:00 Exhibit Hall and Lunch

Please join us in the exhibit hall, to see the latest products and services showcased, and have exciting opportunities to network and learn through demonstrations and exhibits.

2:00-2:30 Community Sponsor CS1 Take your Managed Services to The Next Level Location: Miranda 1-2 Rob Rae

Learn how to increase your recurring revenue and win new business by gaining insight on how top MSPs are leveraging today’s tools. We will be reviewing best practices from CompTIA, Forbes, and Corealytics, so you can better communicate your value position to potential and existing customers. We’ll show you how to discover more opportunities through network audit reports, and how to get up to date on current industry trends by taking advantage of mobile device management, which extends your services to include the most important new managed service opportunity of 2012, and gets you ahead of the curve as the cloud continues to evolve.

Community Sponsor CS2 Peer Panel: MSP model, managing your customers, and Server 2012 Essentials Location: Miranda 3-4

Studies show that as many as 70% of resellers are moving to an MSP model to better serve their customers. In addition to this, Microsoft just changed the name and functionality of their SBS offering. Our panel of experts will have an open discussion on topics like: the benefits of the MSP business model, what is the best way to manage your customers and even perform a demo on how to protect the new Microsoft Server 2012 Essentials. Join Kevin Royalty, Vince Tinnirello and others as they discuss a cornucopia of topics including those above in this session sponsored by Trend Micro.

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Community Sponsor CS3 On Premise Cloud Storage for Small Business Location: Miranda 5-6 Tom S. Gallivan

Western Digital is going to demonstrate how to deploy a secure “On Premise Cloud” for Small Business in less than an hour.Western Digital will review SMB market data and market feedback on the top priorities for SMBs when it comes to technology (server & storage) purchases, outline the investments that are being made to deliver solutions to SMB partners that address SMB market requirements, and share the Partner Programs that exist for SMB VARs/SIs to grow their business with WD server and storage products.

2:40-3:40 Geek Speak GS2 Troubleshooting Office 365 Deployments Location: Miranda 1-2 Tom Moen

Together we’ll explore how to troubleshoot and overcome the top 25 issues that partners are running into while deploying Office 365 and how to get to Tier 3 NOW! We’ll look into cloud based Single Sign On, elimination of common migration issues and trouble free Unified Messaging deployment and learn how you can benefit from the UC Labs that Tom is building at many Microsoft Technology Centers. Lastly, Tom will share tips for assisting customers when the proverbial “stuff hits the fan” and how you can keep your fans “stuff free” to begin with!

Business Speak BS2 Growing a Profitable Service Desk Location: Miranda 3-4 Lane Smith

The long held practice of hiring great people and letting them run their own show does not work when building out a Service Desk or Network Operations Center. In this session, we will discuss the policies and best practices that need to be adopted to build a Service Desk that can keep your customers happy, scale as you grow and remain profitable while doing so.

Community Sponsor CS4 Print has evolved and it’s time to get in the game Location: Miranda 5-6 Chris DiReda

Print—it’s not just for the Hardware Reseller any longer. If you’re not in the print game, you’re not only missing out on substantial revenue opportunities, more importantly, you’re also putting your business at a potential competitive risk.Attend this session to find out how print has evolved from just a piece of office hardware into business solutions that drive revenue while improving efficiencies and reducing costs for your customers.Learn how to implement a successful, and cost-effective, managed print strategy—one that will evolve into providing customized print solutions that accommodate organizations of all sizes in a multitude of vertical markets.Now’s the time to change the game on your competitors. Take advantage of direct access to copier-based MFPs without long-term commitments or sizable service expenses.

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3:50-4:50Geek Speak GS3 The SWMI vision of Small Business IT in the Post-SBS Era Location: Miranda 1-2 Mitch Garvis

Windows Small Business Server has done a great job of introducing enterprise-level technologies into the SMB space. However, in doing so, it has forced us to break several industry best practices that all come down to a single point of failure. In this session, we will discuss these limitations and show you how to build your environment for the SMB space that follows industry guidelines for best practices while allowing you to deploy technology that is familiar enough to work with and learn. Our solution allows for scalability, starting with a simple and recognizable base, which in turn allows your environment to grow as needed with the tools and servers necessary to do your business. We will leverage tools such as: Failover Clustering, Windows Hyper-V Server, and we will even discuss how System Center 2012 can help your small business to create a fully scalable hybrid private/public cloud.

Business Speak GS8 What You Should Know about Windows 8 Security Location: Miranda 3-4 Tony Bradley

This session will explore the new security features unique to Windows 8, and examine the differences between the various flavors of Windows 8 when it comes to guarding against malicious attacks and protecting data. We’ll talk about Windows Defender, Secure Boot, picture passwords, and more. Join us to learn more about Windows 8 security, and what you need to know about the new flagship operating system so you can point your customers in the right direction.

Community Sponsor CS5 HP Partner Programs Discussion Location: Miranda 5-6 Rich Papaioannou and Greg Starks

Join HP in a discussion on how to take advantage of the award winning PartnerONE program, plus an introduction to a few brand new enablement tools. Learn about HP’s focus on helping partners profitably grow their business through more efficient programs focused on simplicity and effective engagement. Specifically, learn how to utilize key programs EVERY reseller is able to leverage – HP iQuote, HP Partner Concierge, New Business Opportunity (NBO), Blue Carpet, and Marketing Depot

5:00-6:00Keynote Presentation KEY3 State of the Backup Industry—StorageCraft’s viewpoint Location: Pavilion 10 of current technical transitions and anticipations for the future Matt Urmston

New technologies have taken the backup and disaster recovery industry into a state of transition. Both sophisticated and complex, these unfamiliar technologies are certain to continue to change the face of our industry for years to come. Do you have the information and the tools you need to face these challenges head on? Join Matt Urmston, Senior Technical Product Manager for StorageCraft, as he shares a straightforward outlook on the state of the backup industry including current evolutions, where the industry is headed, and how StorageCraft will thrive in this new environment.

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6:05-6:35 CS17 Announcing AVG CloudCare: All the essentials. Location: Pavilion 10 None of the complexity. Why complicate? Xavier Juredieu

MSPs like you want recurring revenue without making a huge investment, and you want an easy way to track and manage it. You need a platform and tools that will drive recurring revenue like never before…that platform is the new AVG CloudCare™.AVG CloudCare is a smart, cloud-based service built expressly for IT providers specializing in the small business segment—your customers who expect a lot, but don’t want to pay for it. Automate tasks, manage updates remotely and only pay for what you use. All the right tools, none of the complexity. Why complicate?With AVG CloudCare, even your micro business customers can be profitable for you.

6:30-8:00 Exhibit Hall Reception with Pub Crawl

Please join us in the exhibit hall for the Pub Crawl and Reception to network with peers and visit the sponsor booths.

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SMB NationOctober 12th - 14th, 2012

Pub Crawl Booth Map

Agenda


Saturday, October 13th 7:30-8:15 Community Sponsor CS6 The Value of Distribution Location: Miranda 1-2 Bill Hersh

Many VARs are unaware of what they gain and what they miss by not purchasing their products through authorized distributors. This session will go over how distribution works and the values, both short-term and long-term, to you, the SMB VAR.

8:00 Registration Open 8:15-9:30 Fireside Chat Breakfast with Harry Brelsford and Alex Rogers Location: Pavilion 10 8:15-9:00 Breakfast being served in Pavilion 10 9:30-10:30Geek Speak GS4 Taking a Step Forward with Mobility Location Miranda 1-2 Michael Macho

As we all know, mobility and mobile devices are here to stay. Learn how to use mobility solutions to focus on your customers. Understand how mobile solutions can increase customer revenue and improve customer productivity, allowing the customer to see increased ROI. Also, learn about the latest trends in building applications to support the SMB market and, of course, the latest in mobile device hardware. Learn how mobile technology solutions can be used to build your existing SMB business.

Business Speak BS4 Financial Management Keys to Unlock Your Business Potential Josh Peterson Location: Miranda 3-4

What can you do to help your business reach it full potential? Learn about the 5 key financial management disciplines used by highly successful IT solution providers. Companies that use these disciplines show consistent growth even in tough economies. No matter how small, large or overloaded your business, you can gain important benefits from these concepts. Learn from the experts that are in the business of providing data to industry leaders on best practices and success strategies in the IT solution provider world and have coached hundreds of companies. Be ready to think about how your financial reports can be used to help you run your business. You’ll learn how to accurately determine the correct staffing levels, how to set sales goals, and how close you are to profitability.

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Community Sponsor CS7 Why Innovation is Key for the Future Location: Miranda 5-6 Rodney J. Holder

This year, Lenovo celebrates 20 years of innovation with the legendary ThinkPad. This innovative icon has paved the way for the latest Lenovo product releases including, the latest ThinkPad Tablet 2 with Windows 8 and the ThinkPad X1 Carbon Ultrabook. In this session, learn how innovation is a key to the success and growth of the technology industry, and how Lenovo has continued to focus on innovation across product lines. Featuring an overview of ThinkPad, ThinkCentre, ThinkServer and ThinStation products, this session will provide detail on why Lenovo is committed to innovation and the Channel.

10:30 Exhibit Hall Open 10:40-11:10Community Sponsor CS8 The Layered Approach to Security: Protecting Your Network End to End Gill Langston Location Miranda 1-2

How secure is your network? Are you truly covered end to end? Today’s cybercriminals are organized and sophisticated, forcing organizations like yours to combat their attacks on multiple levels with multiple layers of security. Attend this session to learn the basics of layered security, why this approach is necessary and how to implement it within your organization.

Community Sponsor CS9 Maximize Your Business Success: Partnering with Dell MayLing Chung and Michelle Weisblatt Location Miranda 3-4

Whether you are a VAR, Systems Integrator or an IT Consultant, Dell offers programs that can help drive business results for your customers, while maximizing your bottom line. Come learn more about the benefits of Dell’s Channel programs and how you can leverage our broad and flexible IT solutions with your small and medium business end users.

Community Sponsor CS10 Optimizing, Automating and Integrating Service Delivery Gary Martini Location: Miranda 5-6

If you could answer the following questions, how would the answers affect your business?• Howutilizedaremytechnicians?• WhatifIcouldmeasureprofitabilityonservicecontractsbeforetheyare completed?• Whichservice-levelagreementsareinjeopardyofbeingmissed?• HowcanIturnmoretimeintomoneybyconvertingredundantprocessesinto billable hours?

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Your clients depend on you to deliver state of the art technology solutions but if you aren’t doing the same to run your business, the need for automated processes and business metrics could impede both your company’s growth and customer satisfaction. This session will offer the following solutions to these problems:• Howtotakeaclientlifecycleapproachtoyourbusinessprocessesandservice delivery• Keybusinessprocessesyoucanautomatetoimproveefficiencyandprofitability• Howautomatedprocessesandworkflowsgiveyouacompetitiveadvantage

11:20-12:20Keynote Presentation Key4 See it Live: Three Unique Technologies from Dell AppAssure and eFolder to Transform Your BDR Profits Location Pavilion 10 Ted Hulsy

In a post SBS world, BDR services are among the best recurring revenue opportunities for partners. Join experts from Dell AppAssure and eFolder as they share how to take your BDR practice to a new level of profitability. eFolder and Dell AppAssure are pleased to introduce an end-to-end backup and disaster recovery solution, which uniquely combines best-of-breed software and a world-class BDR appliance, along with the power of the cloud for backup and recovery. Ted Hulsy and Matt Dugan will demo and explore the key technologies from Dell AppAssure and eFolder that help partners dramatically boost their ongoing BDR profitability.

12:20-3:30 Lunch and Exhibit Hall 1:00-1:45 Community Sponsor CS19 BlackBerry 10: Multi-platform Mobility Management Robert Stroud Location: Flamengo Boardroom

The future of the mobile organization requires a unified solution that gives employees access to the information they need, regardless of the mobile device they carry. See what’s in store for BlackBerry 10 and BlackBerry Enterprise Service 10, RIM’s mobility management solution that supports a heterogeneous mobile environment with greater security, flexibility, cost-savings and manageability. We look forward to seeing you there!

2:45-3:30 Exhibit Hall Closing Raffle

This is your last chance at the SMB Nation 2012 Fall Conference to complete your passports and meet with sponsors at their booth spaces. Be sure to complete your passport and return it to SMB Nation for your chance to win the grand prize!


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3:30-4:30Geek Speak GS5 2012 – The end is near! … Or is it? Building business on Server 2012 Essentials Oliver Sommer Location: Miranda 1-2

Some of the most asked questions over the last weeks to SBS MVPs like Oliver have been:“SBS is gone! So what are you doing now?”, “Server 2012 is not covering the needs of SMB customers as SBS did! What can I do about it?” Really? This session will briefly discuss why SBS is still an option and go into the details about why Windows Server 2012 and especially the Essentials Edition might have the better options to go for.This session includes talk about business opportunities, as many demos as possible, and real life examples.

Business Speak BS5 Sales Training 101- Making Friends with Your Prospect Location: Miranda 3-4 Todd Colbeck

Think about the last important buying decision you had to make, such as purchasing a car, business, home, etc. How did you feel toward the person you eventually bought from? Couldn’t stand them, just tolerable, or friendly? My guess is that this relationship played a factor (maybe even the dominant factor) in your ultimate buying decision. I can almost guarantee that the person you bought from wasn’t in category 1, where you couldn’t stand them.

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Chartec

1600 M

ill Rock W

ay, Bakersfield, C

A 93311

teaches MSPs how to really stand out from the herd.

Visit our website to discover the largest MSP training facility in North America. Our state-of-the-art Academy includes access to Alex Rogers’ multi-million dollar, fully-functioning MSP practice that began with a $300 investment, now ranked five times on the Inc. 500/5000 as one of the fastest growing companies in America.

Boost your practice by attending Alex’s session on October 11th from 4:00 - 5:00 pm. He will reveal key elements to help you construct and enrich your highly profitable managed service offering, curb

competitors from touching your clients and market area, uncover new revenue streams, find more opportunities with less effort, and overcome current sales, service delivery, and operations challenges.

www.CharTec.net/smb • 866.544.2772

SCAN FOR MORE INFORMATION

Choose the path to MSP success.


The first step in making a sale is making a friend. Think how much easier getting to a sale is if you have already built a great relationship with the prospect. Think of how challenging making a sale is if you have little or no relationship with the prospect. This course will reveal step by step how to make a friend with the prospect in the first 5 minutes. Trying to close a sale without taking this critical step is like cracking a walnut with your fingers. Anybody who tells you the key to selling is ABC (Always Be Closing) is working much harder than they have to. Selling to a “friend” is much easier AND much more fun! In this course you will learn:1. How to put anyone in a good mood or positive state in 1 minute or less.2. How to have someone open up to you without you having to say a word.3. The 3 questions you have to ask before presenting your product or service.4. How to get simple commitments upfront which will lead to bigger commitments at the close.5. How to instantly build rapport with anyone including your staff and vendors.

These skills will lead to more sales even if you don’t change anything else about your sales presentation. You will find even the toughest prospects opening up to you and becoming more willing to buy. Most of all you will turn the old and dated concept about high pressure selling upside down and have people demanding to buy from you before you even ask.

Community Sponsor CS11 Datto’s LIVE Disaster Demo Location: Miranda 5-6 Ian McChord

It’s one thing to promise instant virtualization and complete data recovery, but it’s totally different to see it LIVE. During this session, the CPU hits the fan as Ian McChord, Datto’s Product Manager, demonstrates the value of instant virtualization by creating a true disaster scenario and then restoring right before your eyes. Not only will attendees see an instant LIVE local and cloud virtualization, but they will be part of an interactive computer hardware destruction session. Seeing is believing and this will be a sight you don’t want to miss!

4:40-5:40Geek Speak GS6 MVP Panel Location: Miranda 1-2

Don’t miss THE PANEL - an SMB Nation tradition that brings together MVPs, gurus, subject matter experts and YOU. Following the non-traditional “un-conference” format - YOU are the session! It’s a fast-paced, free-flowing format that, with minimal moderating and prodding, allows mere mortals to mingle with the best of the best. Assert yourself by asking your questions and getting your answers! No “dead air.” Be ready for the casual Hallway 101 conversations that follow this impactful session. This is a PowerPoint-free zone.

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Business Speak BS6 Sales Training 105- Getting a Commitment Location: Miranda 3-4 Todd Colbeck Has this ever happened to you?

1. You conclude your sales presentation only to be informed another party needs to participate in the decision. (You just wasted your time!)2. You finish your sales presentation and are informed there is no budget for your services.3. You felt the prospect was simply shopping you against other vendors.4. You are sent in an endless circle of “get back to me later” (after the season, next spring, after the New Year, etc.)5. You walk away from the prospect just knowing that you should have closed the deal but you didn’t. Getting a commitment from a client (sometimes referred to as closing) should be easy if you have followed the proper steps. Much like landing a plane, if you don’t follow the proper steps, then you will crash. This course will reveal the proper steps to take in order to make getting commitments easy. You will learn:1. The proper way to qualify a prospect. Selling to unqualified prospects is a waste of time.2. The simple question you need to ask before presenting your pricing. (If you don’t do this it is the equivalent of landing the plane in the dark during a storm with your eyes closed!)3. How to present your pricing and service model so the client will buy almost without you even having to ask.4. What to do if the client says “no” to turn the “no” into a “yes”.5. How to double your sales from the same prospect, without spending any additional time. Your success in getting commitments will likely improve a minimum of 25% after taking this class. It is recommended you take Sales Training 101- Making Friends with the Prospect as a prerequisite to get the most from this class, but not required.

Community Sponsor CS20 Test AVG CloudCare™ alongside your peers who are already driving recurring revenue with it Location: Miranda 5-6 Xavier Juredieu

Learn about AVG CloudCare™ from your peers! See how your SMB Nation colleagues are already leveraging this smart, cloud-based platform for their small business customers. Find out how to automate tasks, manage updates remotely and only pay for what you use from no-nonsense IT pros just like you. Even your micro business customers can be profitable for you with AVG CloudCare. But don’t just take our word for it—learn from your fellow MSPs, who are already driving recurring revenue with the new, uncomplicated platform.

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5:50-6:20Community Sponsor CS12 Automation by Design Location: Miranda 1-2 Ryan Vallee

Automation Manager changes the IT service delivery model for MSPs by combining the capabilities of PowerShell 2.0 with the simplicity of drag-and-drop design. Without any prior scripting knowledge, you can visually create and maintain your standardized device maintenance, device optimization and remediation processes like you never have before! Automation Manager allows you to accelerate the delivery of quality IT services while reducing your expenses and allowing you to de-couple revenue from labor.

Community Sponsor CS13 Don’t gamble with your business. Increase profits with PacketTrap PSA Natan Ovadia Location: Miranda 3-4

Complete Managed Services: PacketTrap is a one-stop shop for all your managed service needs. From remote monitoring and remediation to tracking your invoices and orders all the way through execution of your technical operational and go to market strategies, PacketTrap is a complete solution for all your needs with PacketTrap RMM, PacketTrap PSA and the PacketTrap MSP Acceleration program.

Community Sponsor CS14 How to Effectively Package Backup with Your Service Offerings Dave Hauser and Benjamin Brewster Location: Miranda 5-6

Join David Hauser, Director of Channel Programs for Carbonite, along with Ben Brewster, Owner of Corvallis Technical, to understand the effects cloud services have had within the marketplace and the shift that many solution providers are seeing when it comes to their business model. During this session, David will discuss:• Thesurgeofcloudserviceswithinthemarketplaceandhowtomanagetheimpact to grow your business• Past/Present/FutureofBackup• Howtopositionandpackagebackupwithyourexistingserviceofferings In addition, you will hear from Ben about:• Howthecloudhasshapedhisbusiness• Howhesellsbackupeffectively• Whatasuccessfulcloudsolutionprovider’sbusinessmodellookslike

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Sunday, October 14th

8:00-8:30 Christian Praise Singasong with Ken Edwards Location: Miranda 1-2 8:30-9:15 Breakfast Location: Pavilion 10 8:30 Registration Open 9:30-10:30 Geek Speak GS7 Beyond SBS: The Future of Skill Based IT Pro Consulting Location: Miranda 1-2 Jeff Middelton and Cliff Galiher

The question isn’t “who is going to survive?”; it’s “who is going to thrive?” For the past 20 years, IT Pros lifted small businesses to a level expectation for technical excellence. Diverse technical skill and the obscure ability to integrate and define unique product solutions set for customers was the key. Is that skill based opportunity gone, or did you just get lazy? What is the future, what’s changed, and are you still in the game? Jeff Middleton and other gurus invite you to join friends as we dive into a discussion of the core technologies, critical skills and service strategies that will define the next generation of respected IT Pros in the upcoming decade. This is a technical session at its core!

Business Speak BS7 Pocket MBA Business Panel – Improv Style! Location: Miranda 3-4 Todd Colbeck, David Salzber, and Anurag Agrawal

An entrepreneur, small business owner, stock broker, management consultant and business coach walk into a bar. This is not a tired cliché, rather it’s an assembly of experts holding a Sunday morning open mic “un-conference” conversation with the audience – SMB NATION STYLE! These successful individuals from different walks of life will create a magical interactive synergy right before your eyes, using the improv approach of answering your pressing questions. Unscripted, unrehearsed and with no sales pitch, it’s a must attend real value-add before you go home.

Community Sponsor CS15 Introducing the New Office: Best Cloud Productivity for SMBs Caroline Stanford Location: Miranda 5-6

Come see why the press is saying “the new Office is the best Office.” Learn more about the exciting features of the new Office, the value of Office 365 to SMBs, the new offerings for SMBs, and the amazing opportunity for partners to grow their businesses through new licensing models.

Community Sponsor CS22 How to Install a Social Media Policy at Work Location: Flamengo Boardroom Jerry Koutavas

There are real opportunities and risks associated with use of social media. In a recent study, almost half of all businesses do not have social media and networking policies in place, this is despite the fact that 76% use social networking for business purposes. In addition, 43% of the respondents have reported employee misuse of social networks. Learn how to best craft a social media policy and how to train your employees to protect your business image while reinforcing their opportunity to build up your brand in the marketplace.

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10:40-11:10 Community Sponsor CS16 Grow Your Business with Cloud-based Backup and Recovery Ted Roller Location: Miranda 1-2

Learn how MSPs can add a turnkey profit center to their business and generate higher profit margins. For MSPs, time is money, and we’ll share tips for saving your team substantial time when managing backups. Join us and you’ll learn how Intronis delivers:• Acomplete,reliablesolutionthatwillmeetyourclients’diverseneeds• Award-winningtechnicalsupporttokeepyouproductive• Successcoachingandonboardingforafaststart• Aneasy,profitablerevenuestreamforyourbusiness

Community Sponsor CS24 Move from Break Fix with the Cloud Donovan Deakin Location: Miranda 3-4

Stop the cycle. Help your customers find their way to the cloud. Be the trusted partner, not simply the one they see when something is wrong. Deliver on the promise of the cloud with tools to craft ideal cloud and managed IT solutions for your customers.In this session you will learn how you can:• FindnewsolutionsforLifeafterSBSusingCloudandHybridOn-Premise solutions• IdentifycandidatesforCloudsolutions• Getupandgetstarted—quickly• Earnrecurringrevenuewhilegivingyourclientssecure,reliableplatformsto run their businesses on.

Community Sponsor CS21 How to keep your backup data safely in hand Location: Miranda 5-6 Kevin Royalty

This session discusses best practices for simple and secure backup, disaster recovery, and business continuity for small businesses, professional practices, and workgroups. When selecting a backup appliance, one should keep in mind workflow, drive rotation practices, and how to keep data secure—ideally through hardware encryption—to reduce risk of exposing confidential company and client data, as well as ensure compliance in regulatory environments. Setup and demonstration of a backup appliance will be part of this session as well.

11:20-12:20 Business Speak BS3 Fast-Fast Marketing for MSPs Location: Miranda 1-2 Tom Poole

It’s a nanosecond world where everyone instantly wants the “net-net” now. And that’s what you will get in this packed marketing session that quickly starts with the five P’s of marketing to level-set the audience. Then you’ll be schooled on social marketing. Next, discover effective and cheap publicity “stunts” to promote your business. Discover how to create an effective e-mail campaign that might surprise you with lead generation. The session concludes with hiring your first salesperson and sales development representative. And we submit you can use MDF funds to organically fund many of these marketing initiatives.

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FORWARD-THINKING BUSINESSES USE THINK.®

#2 PC Maker in the World

#1 in Worldwide Consumer Desktop

#1 in Global Commercial PCs

#2 in Global All-in-One PC Sales

Stop by Lenovo booth #414 to check out our newest ThinkPad® X1 Carbon Ultrabook™ with Windows® 7 Proand enter to win autographed NFL merchandise.

LENOVOPARTNERNETWORK.COM

Lenovo recommends Windows® 7 Professional.

With Windows® 7, easily configure and schedule regular backup of projects, work files and important data.

Geek Speak GS9 Migrating from SBS to . . . Whatever’s Next Location: Miranda 3-4 Karl Palachuk

What do you do when SBS is no longer an option? Don’t panic! Moving away from SBS is not as scary as it might seem. Join author, migration specialist, and SBS expert Karl Palachuk for a click-by-click discussion of moving off SBS and onto Server 2012 (Standard, Essentials, and Foundation) and the Cloud. Update your skillset and plan to keep on making money in the small business environment.

Community Sponsor CS23 The Server is Dead, Long Live the Server! Windows Server 2012 Opportunity and High Value Solutions for SMBs Location: Miranda 5-6 Enrico Toro

Come join us for this session and learn why the rumors of the death of server in SMBs have been greatly exaggerated. Discover the opportunity in the first server, multi-server and upgrade markets and what solutions are good for your customers and good for your business as well.

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12:45-1:45 Keynote Lunch Key5 Getting Hands-On with Harry B on Mobile Device Management & The Cloud Eric Townsend Location: Pavilion 10

“Mobile Device Management” and “The Cloud” are still the buzzwords being discussed on every tech site and blog around, but how will these technologies really be implemented adopted by partners & customers in 2013? From understanding what the newest mobile devices available are, like the Business Ultrabooks, to how to implement a new cloud solution, this session will cover the latest you need to know to make sound decisions for your IT services business.

1:55-2:55 Geek Speak GS10 Selling Solutions – Maximizing Tomorrow’s IT Revenue Streams Harry Brelsford, Tom Poole, Joseph Walker and Karl Palachuk Location: Miranda 1-2

Join these straight talkin’, block-and-tackle, cloud pioneers in a panel discussion about VDI to wrap up the SMB Nation fall conference. After a quick level-set with a VDI demonstration, the panel conversation will take both a technical and business (read: money-maker) twist. We’ll both ask and answer the critical question as to why companies virtualize their desktops. Topics include: the VDI promise, reality and myths, and minor VDI failures.

I’m not a server. I’m a savior.

WD Sentinel™ DX4000 | Small Office Storage Server

©2012 Western Digital Technologies, Inc. All rights reserved. wd.com

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www.vocalocity.com/SMBNationConf | Booth #215

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Vocalocity Partner ProgramOffer them MORE than just a phone system.

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Geek Speak GS11 Life After SBS: Taking my IT Support Business To the Next Level Philip Elder Location: Miranda 3-4

Join Small Business Server MVP Philip Elder in a discussion on how, and where, to take our small IT Support Business to the next level. We will be discussing everything from software to hardware solutions that will provide the same functionality that our SMB Clients are used to. We will also discuss how we can go about developing our IT Business directions on On-Premises, Hybrid, and Cloud-based solutions. This discussion will cover the big picture for technology now, with a special focus on our IT Business going forward for the next five years.

3:00-4:00 Town Hall Meeting Location: Pavilion 10

Share your feedback regarding the conference with the SMB Nation team.

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Platinum Sponsors with Keynote

At Dell, Customers are at the core of everything we do. We listen carefully to their needs and desires and collaborate to find new ways to make technology work harder for them. Above all, we are committed to the superior long-term value they need to grow and thrive.When you join PartnerDirect or become a member of the Dell Consultant Network, you will see that teaming up with Dell is easy and smart for your business. Dell offers many tools and resources to help your business raise profits and toprovide the flexibility and expertise your customers deserve.

Intel vPro technology is a set of security and manageability capabilities built into the 3rd generation Intel® Core™ vPro™ processor family. PCs powered by Intel vPro technology offer MSPs a distinct business advantage by providing hardware-assisted security, labor-saving manageability and enhanced performance that simplify how you perform IT maintenance while reducing downtime for your customers. The Intel Core vPro processor family is designed to reduce desk-side visits by enabling remote monitoring to manage PCs even when shut down or unresponsive—Intel vPro-enabled PCs are so smart, they can even disable themselves when lost or stolen.

Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft serves millions of small and medium-sized businesses in the U.S., helping them start, grow and thrive by leveraging today’s powerful and affordable technologies. One of the pillars of these technologies is cloud computing, in which Microsoft has more than 15 years of experience and understands how to meet the demands of SMBs for simplicity and impact, with enterprise-grade capabilities, flexibility and affordability in a familiar environment. For more information on Microsoft technologies for small and mid-sized businesses, visit http://www.microsoft.com/business.With more than 64,000 partners, Microsoft has one of the most active, diverse partner networks in the world. Core business models are: Services/SI, ISV, Distributor, LAR, VAR/System Builder, Web Developer, Custom Application Developer, Hoster, Telco, OEM, and Retail. Additionally, Microsoft provides consulting and product support services, and trains and certifies computer system integrators and developers.

StorageCraft Technology Corporation is a premier software company focused on helping you backup fast and recover faster. StorageCraft® develops innovative backup, disaster recovery and system migration solutions for servers, desktops and laptops. StorageCraft delivers software products that reduce downtime, improve security and stability for systems and data and lower the total cost of ownership for systems in your computing environment.Located in Draper, Utah, StorageCraft was founded in 2004. Our award-winning ShadowProtect® line of backup and disaster recovery software benefits both enterprise and small-to-midsize businesses (SMBs), original equipment manufacturers (OEMs) and our network of certified partners, including managed service providers (MSPs), value-added resellers (VARs) and authorized distributors.

Sponsors


Platinum Sponsors

As the nation’s leading technology distributor, D&H caters to resellers serving the SMB market with a comprehensive selection of solutions spanning server and infrastructure, digital office and mobile applications. The company’s multi-market expertise and ongoing educational programs reflect its continuing commitment to the channel.D&H has redefined distribution with value-add services including account-dedicated sales teams, free account setup, flexible financing, purchasing rewards programs, Partner Services, Solutions Lab, and access to their team of vendor-based Specialists. Find out more at the D&H Booth #409, dandh.com or 800-340-1001. Be sure to check out discounts and demos, www.dandh.com/smbnation.

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

OKI specializes in the design, development, manufacture, and marketing of business printing solutions that empower organizations to communicate more effectively. OKI’s Total Managed Print(tm) offering delivers the only suite of flexible modular services that can be leveraged to establish your MPS solution or enhance your current MPS business model for longer-term profitability. TMP is comprised of nine customizable modules that can significantly improve a customer’s business processes, remove the burden of equipment ownership by managing or outsourcing the entire fleet, or provide ongoing growth optimization through the use of remote monitoring analytics and MPS-Ready hardware.

Sponsors


GOLD SPONSORS

AVG’s mission is to simplify, optimize and secure the Internet experience, providing peace of mind to a connected world. AVG’s powerful yet easy-to-use software and online services put users in control of their Internet experience. By choosing AVG’s software and services, users become part of a trusted global community that benefits from inherent network effects, mutual protection and support. AVG has grown its user base to 128 million active users as of June 30, 2012 and offers a product portfolio that targets the consumer and small business markets and includes Internet security, PC performance optimization, online backup, mobile security, identity protection and family safety software.

Our success is based on our Partners’ success, which is why we invest so much in training and Partner support. We just completed construction of our own custom-built 20,000 square foot training Academy which makes us the largest MSP training facility in North America.While attending CharTec Academy, our Partners not only participate in world-class training, but they have full access to our own 20 year-old, multi-million dollar MSP practice. ARRC Technology is a working MSP located in the same facility. As a measure of leading by example, ARRC Technology has been listed four times as one of the fastest growing companies on the INC500/5000.The CharTec® “Hardware as a Service” (HaaS) program and Academy training helps you easily obtain custom equipment and licensing for your clients, provides the necessary sales training for you, and continues to support your organization after the sale is complete with warranty and technical support.

Datto Inc. is an award-winning provider of hardware based on- and off-site backup and disaster recovery solutions. Datto’s innovative and affordable solutions are changing the way the channel delivers complete business continuity and are offered exclusively through our resale partners - over 3,000 IT service providers across North America and Europe.Datto’s SIRIS is a true business continuity solution that dramatically simplifies the BDR process by eliminating the traditional backup chain and converting data straight to vmdk files. SIRIS is the only BDR solution that offers instant on- and off-site virtualization and automated screenshot backup verification. For more information, visithttp://www.dattobackup.com/siris.

Lenovo is dedicated to building exceptionally engineered PCs. Lenovo’s business model is built on innovation, operational efficiency, and customer satisfaction as well as a focus on investment in emerging markets. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the Company develops, manufactures and markets reliable, high-quality, secure, and easy-to-use technology products and services worldwide. For more information: www.lenovopartnernetwork.com.

Sponsors


Silver Sponsors

Autotask Corporation provides the world’s leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses. For more information visit www.autotask.com.

Carbonite (www.carbonite.com) is a leading provider of online backup solutions for consumers and small and medium sized businesses. Subscribers in more than 100 countries rely on Carbonite’s easy-to-use, affordable and secure online backup solutions with anytime, anywhere data access. Carbonite has backed up nearly 200 billion files, restored 7+ billion files and backs up 300+ million files daily. National advertisements and endorsements have made Carbonite one of the most recognizable brands in online backup, and Carbonite Resellers can take advantage of its growing success. With the cloud-based backup market growing rapidly, it’s the perfect time to join Carbonite’s Reseller team!

Cloud-based Backup Made Perfect for You

· Start faster with individual onboarding· Reduce client visits with our deployable installer· Manage efficiently with our integrations· Monitor backups with automatic notifications· Restore fast and reliably every time

Optimized to Save You Time

Visit Our Booth to learn more about partnering with Intronis

[email protected]

800.569.0155 @intronisinc

Get started with a Free Trialwww.intronis.com/freetrial

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Help turn expertise into profitwith the Dell PartnerDirect program

Learn More at dell.com/partner

Sponsors


Founded in 1986, CRU-DataPort is a pioneer in data security, encryption and data mobility devices. The company’s flagship DataPort®, along with Data Express®, RTX™, RAX®, ToughTech® and WiebeTech™ product brands of removable and external hard drive enclosures are the de facto standard for physical data security and safe data transporting in government, education, audio/video production, digital cinema and business markets. CRU-DataPort products are available through major distributors, PC manufacturers, specialty system builders and resellers globally.

Epson is a global leader in imaging technology and offers a wide range of imaging products that are renowned for their high quality, functionality, innovation and energy efficiency.Epson’s line of document scanners offers outstanding image quality, performance, ease of use and ease of integration with document management applications. To learn more about Epson’s document scanners, click here.Epson’s ImageWay partner program offers scanner resellers a wide variety of benefits including special up-front purchase discounts, attractive demo unit pricing, deal financing, and a full range of marketing support. There is no cost to join and no minimum purchase obligations. To learn more, visit www.epson.com/imageway

FiberCloud is an IT and Cloud Infrastructure Provider. With a focus on superior service and support, FiberCloud’s Partner Program gives partners the opportunity to offer cloud based solutions to customers and prospects. We support our partners each and every step of the way from go to market to implementation. FiberCloud’s infrastructure and cloud software solutions enable partners and resellers to realize recurring revenue opportunities by delivering premium, secure services to meet their customer needs in enterprise mobility, cloud infrastructure, communication and collaboration.

GFI MAX Ltd, part of GFI Software, offers award-winning hosted Remote Management and Email Security software solutions - built specifically for IT Support Companies and MSPs. We help you grow monthly revenue and attract new customers with high value, cost efficient, proactive services - fully brandable so customers can see your value. GFI MAX RemoteManagement™ is a powerful, integrated MSP suite offering companies hosted remote monitoring and management (RMM), managed security and NEW online backup. GFI MAX MailProtection™ is a comprehensive hosted anti-spam, email security and continuity service and with GFI MAX MailArchive™also a hosted email archive solution. Our Building Blocks to Managed Services™ Program, helps our partners identify a clear, straight-forward path to developing, pricing and delivering profitable, best-of-breed Managed Services. For more information please visit our websites: www.gfimax.com andwww.mspbusinessmangement.com.

Sponsors


Intronis Cloud Backup + Recovery is a world-class cloud backup solution for the IT channel. Intronis provides the industry’s easiest to use secure data solution for offsite and local backup, which generates a monthly recurring revenue stream to add to your business. Intronis offers the best, deepest Exchange and SQL backup on the market, U.S.-based customer support, and is also integrated to major solutions in the MSP ecosystem. The solution has been field tested by thousands of MSPs and the industry spoke by awarding Intronis the 2011 Vendor of the Year from ASCII.

Level Platforms is a leading provider of managed services software for IT solution providers servicing small and midsized end customers. Our award winning software, Managed Workplace®, provides everything a managed services provider needs to deliver remote monitoring and management of end customer IT environments, including virtualized and cloud computing resources through a single web based dashboard. Level Platforms provides extensive, complimentary ongoing business and technical support to assist partners in achieving their managed services goals and works in partnership with Microsoft, Intel, Cisco, Symantec, and more than 115 other leading vendors to ensure that Managed Workplace meets established standards for monitoring and management out-of-the-box.

N-able Technologies is the global leader in remote monitoring and management automation solutions for managed service providers (MSPs) and IT departments.N-able’s award-winning N-central® software and complementary toolsets are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure. N-central features an industry-first freemium model that drives down the cost of remote management and accelerates the mass adoption of managed services.With offices in North America, the U.K., the Netherlands and Australia, N-able is 100% channel-friendly and maintains strategic partnerships with Microsoft, Intel, IBM, CA, Cisco and APC, among others.

PacketTrap, with RMM and PSA solutions (integrated and available as stand-alone) provides an end-to-end business management platform that is ideal for MSPs and IT solution providers. With the PacketTrap solutions, MSPs now have the ability to get hooked to single console to manage and simplify business processes such as job scheduling, technician management, CRM, service requests and billing and invoicing. PacketTrap MSP is a remote monitoring and management solution and PacketTrap PSA is Professional Services Automation. Both provide a cost effective way for the MSP to offer customers a complete and integrated solution that help them save time and grow their business.

Sponsors


Research In Motion (RIM), a global leader in wireless innovation, revolutionized the mobile industry with the introduction of the BlackBerry® solution in 1999. Today, BlackBerry products and services are used by millions of customers around the world to stay connected to the people and content that matter most throughout their day. Founded in 1984 and based in Waterloo, Ontario, RIM operates offices in North America, Europe, Asia Pacific and Latin America. For more information, visit www.rim.com or www.blackberry.com.

As a global leader in cloud security, Trend Micro is recognized as the market leader in server security for delivering top-ranked client, server, and cloud-based data protection solutions that stop threats faster and protect data in physical, virtualized, and cloud environments.

Vocalocity is the fastest-growing small business VoIP provider with services and support especially tuned to help small businesses grow. Vocalocity ensures higher quality conversations through proprietary technology that differentiates its service from traditional VoIP providers. With cloud-based connectivity, businesses can work from anywhere while enjoying features that deliver large enterprise visibility and functionality. Vocalocity serves nearly 16,000 customers through its U.S.-based call center and provides features at half the traditional costs while never requiring a contract. The privately held company was founded in 2007, is based in Atlanta, Georgia, and merged with Aptela in 2011. For more information, visit http://www.vocalocity.com/.

WD Sentinel™ DX4000 is a small office storage server designed to meet the demands of today’s small businesses. It includes enterprise-class hard drives, the Windows® Storage Server 2008 R2 Essentials software and the Intel® D525 Dual Core Atom CPU. WD Sentinel provides centralized shared storage and automatic server-based backup and restore for up to 25 workstations in the network, and it offers complete data protection with built-in hardware and software redundancy. With capacities from 4 TB to 12 TB, WD Sentinel lets business owners expand server storage capacity as their business and storage demands grow. WD Sentinel DX4000 also acts as the “on-premise cloud storage” for the small business.

Sponsors


Bronze Sponsors

ATS Procurement Direct offers managed service providers and IT consultants a single-source solution for the procurement of their IT Hardware and Software. Simply stated, ATSPD coordinates and oversees the entire procurement cycle from start to finish, from product quoting all the way through equipment delivery. Our integrated system grants IT consulting firms and MSP’s of various sizes, direct access to vendor certifications, competitive pricing, automated accounting and RMA recovery, without leaving the field or wasting billable hours. Our high purchasing power allows us to attain greater margins and share the savings with our Partners, therefore allowing their customers to receive the best value on hardware, software and procurement services.

Avalara is the leader in sales tax automation for small to mid-sized businesses. It simplifies the complexity associated with sales and use tax.Avalara partners with over 100 of the world’s leading accounting and commercial software vendors to accomplish this. Its web-based offering provides the most complete set of transaction tax compliance solutions available, including tax calculation, exemption certificate management and returns processing. It also offers 1099 filing and reporting.Founded in 2004, Avalara is a Certified Service Provider, a founding member of the Streamlined Sales Tax initiative and one of the fastest-growing companies in America.

Slash the complexity and costs of SMB backup with BackupAssist! With solutions for drive imaging, file backup, SQL, Exchange & Hyper-V backup and Internet-based offsite replication, BackupAssist is the ideal backup solution for SMB clients. And now, paired with RecoverAssist, a new Recovery Environment for Windows that recovers to dissimilar hardware & supports iSCSI backups, there has never been a better and affordable DR solution for your small business clients.

Barrister is a partner centric IT support firm that provides break/fix, deployment and other project based services on a variety of products including: desktops, servers, printers, MFP, notebooks, POS, kiosks and related peripherals. We have a coverage area in the United States second to none supporting every Zip Code as well as Canada, Puerto Rico and some European and PAC Rim Capabilities.Since Barrister does not sell products we complement and not compete with the resellers that we support. In essence, Barrister is the “Outsourcer to the Outsourcer.”

Bigger Brains: Online Training That Won’t Bore You To TearsBigger Brains is a new recurring revenue opportunity for MSPs. We’re an online training portal for business owners and professionals, with a uniquely engaging style of short, effective, entertaining video modules on courses like Microsoft Office, Sales, Marketing, and Time Management. Stop by our booth for a free Brain and our SMBNation special: a customized, branded Windows 8 video for your website, and find out more at www.bigger-brains.com.

Sponsors


Expect More PROFITABILITY

© 2012 Oki Data Americas, Inc. OKI, Reg. T.M., Oki Electric Industry Co., Ltd., Reg. T.M., Total Managed Print, Reg. T.M., Oki Data Corporation. *Based on 33% average gross margin achieved by actual OKI partners

Feel like a partner again with OKI

OKI’s Total Managed Print™ solution will complete your managed services offering and deliver mark-ups of 55% or more!*

Managed services competition is becoming increasingly fi erce. Without a managed print initiative,

your customer retention is at risk. Protect your business with TMP, the modular and fl exible MPS

solution that will complete your managed services offering while creating new and recurring

revenue streams. There’s no upfront cost, and TMP will automate current manual processes so you

can focus your time on managing critical business issues, not printer supplies and service.

Only Total Managed Print offers:• Comprehensive Data Capture and Analysis—using OKI’s proprietary analytic engine

• Dynamic Report Generator—automating manual processes and delivering customized reports

• Unbiased, Strategic Recommendations—including device and brand agnostic proposals

• Continuous Optimization Services—keeping your customer’s business running at its best

Become a TOTAL Solution Provider to your clients today and immediately increase your company’s

long-term profi ts. For more information on Total Managed Print, visit www.okidata.com/TMP

Complete your managed services offering with the MPS solution designed around you.


BIS Computer Solutions provides, is a full service IT Consultant, providing IT services in the area of Servers, Networks and Infrastructure and software development. It maintains a worldwide partner network. For over 40 years it has provided small, medium and large scale enterprise based solutions to customers.

With the velocity of change in corporate computing, Cloud Nation was founded as a member based organization designed to educate, certify and empower our members to deliver tomorrow’s technology today.If you are an IT Professional interested in profitably embracing the burgeoning market for Cloud related services, Cloud Nation is for you. Our ongoing education, network of “best of breed” technology providers, unified billing platform and integrated sales and marketing support deliver the right solution at the right time.

ConnectWise is the leading business management solution designed exclusively for IT solution providers, MSPs, technology consultants, integrators and developers. More than 65,000 professionals rely on ConnectWise to provide a 360 degree view of their organization to create maximum efficiency, profitability and customer satisfaction. ConnectWise clients are truly ConnectWise partners and enjoy exclusive access to a thriving user community, robust online university, user groups, online forums and business practice consulting. ConnectWise Capital, the investment arm of ConnectWise, is an incubator for IT technologies, products and services that generate new opportunities for the IT channel.

Cyberoam offers gateway and desktop security in over 110+ countries with its UTM appliances and other solutions. Cyberoam UTM integrates Firewall, VPN, Anti-Virus, Anti-Spam, IPS, Content Filtering, Bandwidth Management, On-Appliance Reporting, and much more, on a single appliance, for comprehensive network security. Cyberoam’s Layer 8 Technology enables security decisions using Usernames and IP addresses. Its Extensible Security Architecture supports feature enhancements that can be developed rapidly and deployed seamlessly. Rated as ‘Visionary’ in leading analyst’s Magic Quadrant for SMB Multifunction Firewalls, Cyberoam is among the very few UTMs to have “IPv6 Ready” Gold Logo

E-Liance Telecom is dedicated to meeting all your Small Business telecom needs. Our high quality, reliable SIP Trunking connections are designed to significantly reduce telecom costs, and add flexibility, and greater exposure over traditional expensive phone lines. Our phone solution can be used through any IP device such as laptops, iPads, smartphones etc. eliminating expensive roaming and travel costs.E-Liance Telecom can provide phones numbers in any area code across North America as well as in 50 countries internationally. Our low cost long distance and international calling rates are geared to reducing costs for all SMBs.Please visit us at http://e-liancetelecom.com for more information.

Sponsors


Autotask

eTegrity is a recognized HIPAA/HiTech, PCI DSS & GLB compliant cloud services company. Emphasizing business continuity, eTegrity Cloud Recovery & Virtual Office solutions help organizations with geographically distributed sites reduce business risk by ensuring dependable & ready access to critical office, laptop & handheld data. Simple to set up and manage, eTegrity solutions offer bottom-line benefits that range from lower administrative costs to pay-as-you-grow, enabling MSP’s to deliver IT services to their clients without the need to buy, install or manage any infrastructure.

Since 1997 ExchangeDefender has been a global leader in infrastructure, security and application management in the world of hosting and delivering cloud services from over 40 data centers worldwide. ExchangeDefender specializes in email hygiene, business continuity, SPAM and Virus Filtering, Web File Sharing, Web Filtering, Encryption, Offsite Backups, Dedicated and Virtual Servers, Hosted Exchange, SharePoint, and much more. ExchangeDefender distributes solutions exclusively through partners and is tightly integrated with Shockey Monkey, Autotask, and ConnectWise for service management, statistics, and accounting.

> Learn more at www.autotask.com

are aLL your itprojects on time

and on budget?

Request your personalized demo at www.autotask.com or call 518.720.3500

With Autotask you know the status of every ticket, every call and every project

— all in real time, accessible from anywhere. Get the critical insights you

need to grow your business.

© 2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iOS is a registered trademark of Cisco Sytems, Inc. and/or its affiliates in the U.S. and certain other countries. iOS® is used under license by Apple Inc. Android is a trademark of Google Inc. All other trademarks are the property of their respective owners. RIM06651

DIFFERENT MOBILE DEVICES. ONE PLATFORM. NO COMPROMISE.

INTRODUCING BLACKBERRY MOBILE FUSION.

Now all personal and corporate-owned BlackBerry®, iOS® and Android™ devices can seamlessly access business data and applications on a single, secure management platform. To find out how this new approach will end mobile chaos, visit the BlackBerry booth to learn more.

Be Bold

Sponsors


Highly Reliable Systems manufactures removable hard drive backup hardware. Create your own Backup and Disaster Recovery (BDR) Appliances with our hardware along with backup and virtualization software of your choice. Priced starting at $225, removable drives are cost effective, reliable, and can be used in most any environment, even when cloud backup is not practical (i.e. when data size, security, or availability of bandwidth are issues). SMB Nation will mark the exclusive release of the Smart RAIDFrame, a Linux based NAS with 4 individually removable 12TB RAID arrays. In addition of up to 48TB of removable and transportable storage, the system allows mirroring RAIDPacs to produce duplicate copies of your backup independently of backup software.

Infusionsoft has a passion for helping companies grow their business while eliminating the stress of multisystem chaos and manual tasks. As a Referral Partner, you’ll earn up to $1,500 per sale by referring your clients and network to Infusionsoft. Our partner team will teach you who our target market is, how to approach them and what materials to use to get them excited about our software. If you offer consulting services, you can also apply to become a member of our Certified Consultants (Reseller) program.Interested? Learn about our Partner Programs

Grow your managed services revenue while keeping costs down for your small business customers. Combine cloud-like flexibility and the confidence of on-premises hardware with the Intel AppUp® SMB Service. It’s the easy way to give small business customers exactly the server and software services they need—no more, no less—while eliminating their capital costs and fighting obsolescence. Offer monthly subscription service with no large up-front expense, control of sensitive data via an on-premises server, access to a catalog of business software, and cloud-like flexibility with simplified software licensing. Learn more at www.IntelHybridCloud.com.

Intuit believes in the power of the individual. The power to do more. To make more. To be more.We believe in the people who do things - the hat jugglers, the to-do list junkies, the masters of getting it done faster, better and more efficiently than ever before. Whether that’s balancing the household budget, running a business or paying taxes.We believe in these people - because we are these people. We thrive on action - and results. And by making things simpler, we all get more out of doing what we love.We’re innovators, and have been at it for nearly three decades. And we don’t stand still. As the world evolves, so do we - inventing new solutions to solve important problems, perfecting those solutions and delighting our customers. In short: Improving people’s financial lives so profoundly that they can’t imagine going back to the old way.

Sponsors


Iomega Fits Your Business: Iomega® offers a new class of scalable solutions to fit your evolving storage needs. The StorCenter™ family of products provides the perfect solution to protect, manage and share critical information and is designed specifically for small to medium-sized business, remote offices or workgroup environments. StorCenter Network Storage devices offer advanced storage, security and content sharing and are easy to use and affordable to own. Visit us in booth 418 and find out how Iomega storage solutions will fit your business.

McAfee, the leader in business security software, offers small and medium businesses the same desktop and network protection as large enterprises without the complexity or cost. Designed with your business concerns and constraints in mind, McAfee security solutions offer the most comprehensive protection in the industry at competitive prices. Our SMB security suites deliver total protection for your devices and content from viruses, malware, email, web and mobility threats. Built to be managed from the cloud or on-premises, McAfee provides the right security solution at the right price to protect your business from cybercrime.

Myder distributes IP Telephony Systems.Myder Technologies introduces feature rich phone systems for small and medium size business that are easy to sell and easy to install.Myder combines the various pieces of equipment required to form a phone system into a complete and ready to install product. The heart of the phone system is a Canadian designed and manufactured controller. This is a feature rich box which connects the various handsets within the customer’s premises with the outside world using traditional phone lines and/or SIP trunks. Myder is partnered with specialists to provide SIP trunks and Soft-phone solutions.

Founded in 2004, Ooma offers consumer and business products that provide free and low-cost U.S. and Canadian telephone calling and advanced cloud-based telephony services to its global base of customers. Ooma delivers HD call quality and the reliability of traditional phone service at a fraction of the cost, in a sleek and innovative design. The Ooma Mobile HD app allows customers to make U.S. and international calls from their Android, iPhone, iPad and iPod touch devices. Ooma is available at leading retailers and online destinations. For more information, go to www.ooma.com.

PCWorld is the established leader for news, reviews, and insight on the PC ecosystem. We focus on how to get the most out of your PC, for business, home and even play. Covering everything from ultrabooks to servers, from Windows 8 to virtualization, PCWorld delivers the information and expert advice you need to get the job done.

Plantronics is a global leader in audio communications for businesses and consumers. We have pioneered new trends in audio technology for 50 years, creating innovative products that allow people to simply communicate. From unified communication solutions to Bluetooth® headsets, we deliver uncompromising quality, an ideal experience, and extraordinary service. Plantronics is used by every company in the Fortune 100, as well as 911 dispatch, air traffic control and the New York Stock Exchange. For more information, please visitwww.plantronics.com or call (800) 544-4660.

Sponsors


Based on extensive real world wisdom, the Pocket MBA was created to provide the outcomes you need immediately to be more successful. Led by world-class subject matter experts, the Pocket MBA provides unparalleled access to true winners and their combined knowledge. You will quickly discover that you have taken the first step to making more money, and increased professionalism when you apply for admission to the Pocket MBA program. It’s not who we admit that makes the Pocket MBA special and unique. It’s who we keep out.Based on the popular and convenient online learning model, the Pocket MBA ensures success with its unique success teams approach. Loneliness and motivation aren’t a problem, as you will work closely with your peers to discover success! The Pocket MBA is a competitive program that is outcome-based and graded. You will complete assessments and case studies both individually and as a group. It’s the best of the true MBA experience without the huge expense, time commitment, commute and hassles. Learn what you need now to immediately transform yourself and your business to greater success than you can imagine.The Pocket MBA program is a multi-disciplinary program offering several business and IT-related concentrations that are focused and applicable to the real world. Part of the Brelsford Institute of Technology (BIT) and wholly-owned by SMB Nation, Inc., the Pocket MBA is synonymous with quality, achievement and success.Your questions and feedback are welcome. Email Harry Brelsford, Founder, directly at [email protected]

Positron Telecommunication Systems offers sophisticated VoIP equipment for enterprise communication and collaboration through communication service providers. The company’s products integrate VoIP and traditional telephony in stand-alone systems that combine ease of use with powerful functionality. Positron Telecom’s VoIP devices provide an ideal platform to launch converged voice and data services, connect analog devices to an IP Network, gateways connect PSTN users to an IP Network or analog PBX.Positron Telecom’s new generation PBX systems work with most phone manufacturers, are all video enabled and include integrated firewall ‘anti-hacking’, unlimited extensions, auto-provisioning, wizard configuration tools, remote diagnostics and configuration, unlimited IVR’s, and many more unique features and capabilities.

QuoteWerks is the market leading sales quoting and proposal solution that automates your sales process from start to finish. QuoteWerks enables you to easily create professional and customizable sales quotes with customer friendly product descriptions, pictures, spec sheets, and accessories. Easily compare pricing and availability between vendors to get the best price for in stock items and place online orders with your distributors.QuoteWerks integrates with your CRM/PSA (Autotask, ConnectWise, and 10 others) and with your accounting software. The QuoteValet subscription extends this capability to the cloud. Know when your customers view and accept quotes, receive credit card payments, and more!Build Your IT Service Business

Sponsors


With Professional Network Assessment ToolsImagine being able to perform completely non-invasive, comprehensive IT assessments in minutes -- rather than hours, days or weeks – and producing a fabulous set of reports and diagrams that you can brand as your own and provide to your clients and prospects.Use the reports as part of proposals, to sell as one-off Network Assessment Projects, or to deliver an ongoing Network Security Assessment service with recurring revenue.That’s what you get with the Network Detective. And if you buy it at SMB Nation you can save BIG on our unlimited-use annual subscriptions.Here’s how it works: 1. Run the data collector on the client network and save the encrypted network data file2. Load the data files into Network Detective3. Select the reports you want to run, add your branding elements, and saveLearn more at www.rapidfiretools.com, or visit our booth and learn about the Show special pricing!

Rebit Pro is targeted at MSPs serving small businesses that need a comprehensive backup solution but place a premium on ease-of-use and price. Leveraging a single backup engine and user interface, Rebit Pro seamlessly marries local full system backup and recovery with offsite cloud backup. Rebit Pro now allows customers to backup both Windows clients and Windows Servers with a single product. This unique combination of features and functionality provides a breakthrough service for IT Service Providers looking to transition their small business customers to a recurring revenue model. Our premium technical support is based out of Longmont, Colorado and is provided at no additional fee to our valued IT Service Providers.

Reflexion Networks sells cloud-based email security and compliance services through a global network of IT Solution Providers. Specific services include hosted email security, email archiving and e-discovery, email encryption and business continuity. The company has over 8,000 customers in 45+ countries, with over 900 partners selling its subscription services every month. Partner benefits include a centralized management console, on-demand deployment, unified diagnostic logs, integration with leading RMM and PSA tools, full branding, and no sales minimums, along with top quality technical support. To learn more about the company or to register as a partner, please visit http://www.reflexion.net or call +1 (781) 569-6666

Retrospect delivers powerful yet easy-to-use data protection for servers, 24x7 applications, desktops, and notebooks. With more than two decades of field-tested expertise in protecting Macs and Windows PCs and servers worldwide from data loss, Retrospect consistently earns broad industry acclaim for its unique patented technology.In November 2011, longtime Retrospect software team members formed Retrospect, Inc., enabling us to renew our focus on providing small-to-midsize businesses with reliable backup and recovery tools for both Mac and Windows, and delivering the best support available to our customers.

Sponsors


SMB Nation is a publishing and events company, targeted at the small and medium business (SMB) channel partner/reseller/consulting/VAR community. SMB Nation spreads the knowledge of SMB technology trends through its conferences, books, SMB PC magazine, online services, and world-wide seminars and workshops. As an active participant in the technology community, SMB Nation has a long history of enthusiastic advocacy and evangelism. The SMB Nation tribe exceeds 45,000 followers worldwide.

Spam Soap is a premier messaging service provider. Founded in 2002, Spam Soap pioneered the use of the MX record email filtering model. Today, the company has helped thousands of customers worldwide wash their hands of the ever increasing messaging hazards that threaten their bottom line every day.With award winning technology, and one-of-a-kind personalized customer service, Spam Soap offers a range of highly sophisticated, and integrated hosted messaging services for all your email needs. Whether it’s preserving business continuity, protecting confidential information, or ensuring regulatory compliance, Spam Soap provides clean, simple and easy solutions.Phone: 866.SPAM.OUT (866.772.6688)Outside the US call +1.714.955.6959Email: [email protected]

Square is a revolutionary technology enabling users to accept credit card payments through an iPhone, iPad, or Android. In just 10 minutes you can start processing Visa, MasterCard, American Express, and Discover; all for the low rate of 2.75%. No monthly fees, activation fees, or contracts – NO hidden fees of any kind. It’s easier than ever to accept credit cards with Square. Learn more and get started at squareup.com.

Symform is a revolutionary cloud storage and backup service. Unlike centralized storage, the Symform Cloud Storage Network is a distributed, peer-to-peer system where partners contribute excess local storage in exchange for affordable, high-margin and secure cloud storage. Symform offers multiple, tiered reseller programs, each of which feature unlimited cloud storage and other benefits for a low flat monthly fee. If you are tired of expensive per gigabyte pricing, hardware lock-in, and long-term contracts, come to Symform and increase your agility, gross margins and customer satisfaction. To join the revolution today or for more information, go tohttp://www.symform.com/partner-program/ or email us at [email protected]

Telecom Agent Solutions (TAS) is a Carrier Master Agent. The company’s mission is to provide a resource to MSP’s and Voice/Data hardware vendors allowing them to sell carrier solutions to their clients, while growing their bottom line. TAS has been in business for over a decade and is one of the country’s leading AT&T Master Agents. By partnering with the SMB community, TAS has been able to maintain its status as an AT&T Channel Champion for the past five years. As a partner of TAS our partners receive the following services; quoting, systems design and project management. In addition, TAS pays the highest commission in the business.

Sponsors


DON’T GAMBLE With Your Clients’ BaCkup

With Datto, you can go “all in” because backups are testeD anD verifieD on a Daily basis.

Receive emails of the virtual machine login screens to confirm “boot-ability” and verification that data has successfully been backed up.

Never again will you have to cross your fingers and hope for a full restore.

See how screenshot Verification of Backups is your Ace in the hole at www.dattobackup.com/SMBNATION2012

Unitrends enables its customers the freedom to focus on their business instead of backup. The company achieves this through a family of scalable, all-in-one appliances for backup, archiving, instant recovery and disaster recovery. Unitrends integrated backup appliance simply protects businesses’ IT infrastructures at the lowest total cost of ownership in the industry. More companies every day join those who have discovered the customer-obsessed, enterprise-level data protection only Unitrends can offer.

Government officials are increasing relying on technology and recognizing its importance in our economy. Yet government policies often can’t keep pace with the industry’s complexity and rapid change—and that impacts technology firms’ productivity and costs. Smaller businesses need a convenient and effective platform for obtaining information and taking action—this is where Voices for Innovation (VFI) can help you. A Microsoft-supported program, VFI is your platform for public policy engagement. We keep you informed about policy issues affecting your business, and we make it easy for you to participate. Sign up for our newsletter at www.voicesforinnovation.org

Sponsors


Keep your data

Protecting your company’s PCs, Macs, and shared data is smooth sailing with the CRU DataHarbor network backup appliance. Built-in hardware encryption, industry-proven CRU-DataPort removable hard drives, and Microsoft Windows Storage Server Essentials software combine for a secure onsite/offsite backup and recovery appliance that’s a breeze to deploy and maintain.

CRU DataHarbor: simple, secure backup and recovery

SAFE

Visit us at SMB Nation in booth 404

[email protected] | 1-360-816-1800

Keep your data safely in hand with the CRU DataHarbor backup appliance.


Wasp Barcode Technologies is a software technology company that provides barcode based data capture and tracking solutions for small business. Products include inventory software, asset tracking, time and attendance systems, barcode scanners, barcode printers, barcode software, barcode labels and supplies, and Point of Sale (POS) systems. With over 14 years experience, Wasp is the market leader helping small business owners manage their companies more efficiently with improved productivity and profitability. Based in Plano, Texas, Wasp sells its products in North America and Europe through leading retailers, direct catalog retailers and a network of VARs under its WaspLink(tm) program. Learn more atwww.waspbarcode.com or call 866-547-WASP (9277).

Zenith Infotech, headquartered in Pittsburgh, PA, is an international company that specializes in delivering innovative business continuity, cloud computing and telepresence solutions. Zenith has introduced two new products so far in 2012: the BDR-G12 and TigerCloud. Zenith’s niche lies in its unique ability to identify emerging enterprise-class technologies and design solutions for the small and medium-sized marketplace. These solutions enable business partners to spend less time on day-to-day operations and more time on strategically growing their business. Zenith demonstrates its partner commitment through educational programming and technical training, along with customizable marketing materials and aggressive pricing.

Emerging Technology Pavilion

Cloud based indirect channel eCommerce and eProcurement solutions configured for clients ranging from consortia of small business resellers, through to the procurement divisions of leading household brand name Corporations. The modular application suite delivers the modular flexibility to enable a wide range of internet webstore solutions ranging from a single client specific solution through to a reseller group solution that enables an unlimited number of resellers / franchises / agents / retailers to sell online.

Global Printer Services has been supporting HP printers since 1995. We believe that by offering both excellent quality products and expert post-sales support, we become a partner to our clients rather than just another vendor. Global Printer Services Inc. is not a broker; we rebuild and stock our printers and refurbished assemblies in our 45,000 square-foot facility. Give us a call and find out why so many resellers choose GPS. GPS is an excellent source for accessories and maintenance items for the entire line of HP Laserjet printers. We sell new, refurbished and new open box items, when available

PASSPORTAL MSP is a secure online password management solution built by an MSP for other MSPs complete with Password History Retention, Access Auditing, Mobile Access, Active Directory Integration, and Technician Exit Workflows. The solution allows MSPs to be sure that due diligence is completed and all required passwords have been changed in short order. No more worrying about who else might know your client passwords!

Sponsors


SaaSMAX is the ultimate channel marketplace for Solution Providers, where quality business SaaS and Cloud Apps are offering recurring reseller commission opportunities. Solution Providers gain free access to the SaaSMAX Channel Marketplace where you can search and technically compare SaaS Apps, manage deal registrations efficiently and track your commissions. You also receive exclusive access to detailed App profiles, commission & pricing plans, SPIFs, peer reviews and more! One contract with SaaSMAX lets you resell all participating SaaS and Cloud Apps. Register today & join the new cloud paradigm! www.SaaSMAX.com

VAR Dynamics is a provider of world class, private-label Software-as-a-Service (SaaS) and Cloud business apps sold exclusively through channels. The company’s powerful platform of hosted services is architected from the ground up and includes Microsoft Exchange, Microsoft Dynamics CRM, Microsoft SharePoint, Zimbra, BlackBerry BES, email encryption, email archiving and much more. VAR Dynamics’ Partner Program is designed to enable VARs, MSPs, ISVs, Systems Integrators, and other channel partners to market a full suite of value-added SaaS to their customers with speed and agility to capture recurring high-margin revenue streams.

STRATEGIC PARTNERS

ASCII member participation provides sales and marketing support while engaging in an active sub- contracting network. ASCII Members are connected to a national IT knowledge exchange linking members across North America on business deals, technical discussions and best business practices. Each community member is profiled and matched by our staff to sub-contracting opportunities and authorization needs between members. Members also receive marketing services including a monthly branded e-newsletter and automated technical social media posts to reinforce their position as the thought leader within their social networks. Come see why we get IT! www.ascii.com

At ChannelEyes we are committed to improving communication and engagement between Suppliers and their Channel Partners. Today’s technology trends around cloud, mobility and business social will reinvent the way Vendors and Channel Partners work together. ChannelEyes provides the first industry specific platform focused on these changes; ChannelEyes.com and App: The first aggregated news site and social business community for Channel Partners to follow personalized news, blogs, topics and vendor feeds. ChannelCandy App: The next generation communication tool. A custom branded mobile App designed for the Vendor community to deliver Channel highlights, company news and social engagement into the hands of Channel Partners. Runs on iPhone, iPad and Android devices.

The ChannelPro Network provides targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews and advice vital to business success. Perspectives from vendors, distributors and analysts are spotlighted daily. No other media company focuses on the SMB marketplace like we do.

Sponsors


CompTIA® is the voice of the world’s information technology (IT) industry. As a non-profit trade association advancing the global interests of IT professionals and companies, we focus our programs on four main areas: education, certification, advocacy and philanthropy. Our association members are at the forefront of innovation and represent businesses that maximize the value their clients receive from their technology investments. Our member communities allow IT professionals to collaborate on industry issues and develop the resources needed to grow the industry. For more information, visit www.comptia.org or follow CompTIA on Twitter.

The International Association of Microsoft Channel Partners (IAMCP) is the preeminent networking venue for Microsoft Partners in the world. It brings the best partners together to leverage their joint strengths in delivering world class solutions to their clients while enhancing their ties to Microsoft.The IAMCP US has 35 chapters throughout the United States. Through membership meetings, networking events and local sites, IAMCP chapters link members with each other and with Microsoft. When you join an IAMCP chapter you’re on your way to accessing networking capabilities and skill sets normally limited to only big name consultancies.

The SMB Technology Network™ is an organization of over 600 consultants, solutions providers, and value-added resellers who provide technology products and services small-to-medium sized enterprises. The organization seeks to improve the quality and strength of the SMB market by providing programs to educate their members, opportunities for them to network, and to create alliances with interested SMB vendors.

Sponsors


Company Booth NumberAscii 716ATS Procurement Direct 505Autotask 309Avalara 300AVG 609Backup Assist 303Barrister 216Bigger Brains 615BIS Computer Solutions, Inc. 305Blackberry 317Carbonite 214ChannelEyes 610ChannelPro Magazine 620Chartec 400Cloud Nation 521CompTIA 311CommerceXchange 621Connectwise 502CRU Dataport 404Cyberoam 515D&H 409Datto 604Dell 218E-liance Inc. 714Epson 401eTegrity 201Exchange Defender 422FiberCloud 522GFI 509Global Printer Service 621Highly Reliable 600HP 209IAMCP 316Infusionsoft 524Intel 101Intel AppUp® SMB Service Demo Pavilion 523Intronis 315Intuit 105

Iomega 418Lenovo 414Level Platforms Inc 408McAfee 504Microsoft 121Microsoft Voices for Innovation 319Myder Technologies 714N-able 511OKI 302OOMA 217PassPortal Inc 621 PacketTrap 417PCWorld 415Plantronics 514PocketMBA 117Positron Telecommunication Systems 714QuoteWerks 314RapidFire Tools 203Rebit 410Reflexion 301Retrospect 503SaasMax Inc 621SMB Nation 115SMBTN 323SpamSoap 405Square Up 516StorageCraft 601Symform 622Telecom Agent Solutions 608Trend Micro 500Unitrends Inc 614Var Dynamics 621Vocalocity 215WASP Barcode Technologies 423Western Digital 501Zenith 205

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SMB NationOctober 12th - 14th, 2012

Floor Plan


Company Name: Autotask CorporationBooth Number: 309Item Raffling: iPad

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Raffle List


Anurag AgrawalCEO of Techaisle

Anurag Agrawal is the CEO of Techaisle, an industry analyst organization focused on tracking the future of SMBs and Channels. Frequently referred to as the SMB Guru, Anurag has been covering the IT industry for over 25 years. He specializes in developing go-to-market strategies for IT vendors and the Channel community, focused on Small and Mid-Market businesses. He frequently writes and advises IT vendors on Cloud Computing, SaaS, Routes-to-Market, New PC Form Factors, Mobility and Channel dynamics. Prior to Techaisle, Anurag headed Gartner’s Worldwide Research Operations. He began his analyst career with IDC, where he was responsible for launching IDC’s quarterly tracker program.

Onuora AmobiExecutive Editor, Windows8update.com

Onuora has more than a decade of information security, project management and management consulting experience. He has specialized in the management and deployment of large scale ERP client/server systems.In addition, he has shown leadership in positions that have ranged from consultant to Principal/Director. His work history includes positions at VERITAS Software, Deloitte & Touche (now Deloitte Consulting), EDS Enterprise Solutions, IBM, Kaiser Permanente and Warner Bros Studios among others.In 2002, he made the switch from Information Technology to Online Marketing and in 2008 started Nnigma, (http://www.nnigma.com), a Pasadena based online marketing company.In addition to building their own profitable web sites, they specialize in helping corporate clients create and refine their brand, message and web presence.He is a former MVP and the founder and editor of Windows8update.com

Tony BradleyFreelance Tech Writer

Tony is a freelance tech writer, and author of the Net Work blog and column for PCWorld. He focuses on technology from a business perspective, and has established a reputation for being able to translate “tech speak” into plain English the rest of us can understand. Tony has been recognized as a Microsoft MVP for seven consecutive years, and he is certified as a CISSP-ISSAP.

Harry BrelsfordCEO of SMB Nation

Harry Brelsford is the CEO of SMB Nation (www.smbnation.com) from Bainbridge Island, WA. He is a long-time SMB channel partner who has served customers and mentored other partners. SMB Nation has over 35,000 tribal members who are SMB technology consultants. He oversees the popular SMB Nation worldwide events including webinars, workshops and multi-day conferences.Harry holds an MBA (and numerous certifications such as MCSE, MCT, CNE, et al) and is the author of 17-books. He is also the publisher of the SMB Nation Magazine.

Speakers


His 20-years of SMB technology experience were supplemented by teaching 12 years at night as an adjunct professor at Seattle Pacific University and other institutions of higher-learning. A frequent speaker at industry events, Harry’s recent books include: Microsoft Response Point Primer and Microsoft Small Business Server 2008 Blueprint.

Benjamin BrewsterOwner, Corvallis Technical

Benjamin Brewster founded Corvallis Technical in 2007, and continues increasing its national reach on a daily basis. He graduated from Oregon State University with a Bachelor of Science degree in Computer Science, and a Master of Science degree in Artificial Intelligence. Ben is active in the community with speaking engagements focusing on security and IT education. Working with computers his entire life, Ben can be found wherever the haze of gadgets and gizmos is thickest. Ben is married with four children.

MayLing ChungGlobal AppAssure Channel Marketing Manager

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Speakers


Ginger ClayHead of Marketing and Channel Strategy, 4-Profit

Ginger Clay is a CompTIA Authorized Instructor, in addition to heading 4-Profit’s Marketing and Channel Strategy. She has served the technology industry for the past 12 years, helping solution providers, manufacturers, vendors and professional associations grow their market awareness, drive demand for their product/services and create satisfied paying customers for life. Working with VARs and vendors, Ginger has helped clients all over the world build revenue-generating programs that combine messaging, packaging, lead-gen and online marketing into winning hybrid strategies that shorten sales cycles and dramatically increase marketing response rates.

Todd ColbeckFounder, Colbeck Coaching Group

Todd is the principal and founder of the Colbeck Coaching Group, a subsidiary of General Business Center Inc. Todd has trained hundreds of business owners and professionals on business development, marketing, and process improvement over the past decade. He has lectured at over 50 conferences and educational training events on mastering the skills needed to succeed in business and professional services. He has presented at Standard and Poor’s, the Chicago Board of Options Exchange, the American Stock Exchange, SMB Nation’s Annual Conference for Microsoft Small Business Specialists, and at New York University’s Stern School of Business. In May of 2005, Todd chaired the session on Global Marketing and presented on Global Branding at the Pan Pacific Business Association’s annual conference in Shanghai China. The conference was attended by business people and educators from over 20 countries. Todd is a dynamic public speaker who both engages and empowers an audience. As the Region Vice President for Brokerage at American Express Financial Advisors, his region of the northeast US was consistently the top in the country where he won numerous awards for business achievements. Todd received his MBA in Executive Leadership from the University of Nebraska-Lincoln / Gallup University in 2005.

Mike DavisSenior Contributing Author, Information Week

Over the years, Michael Davis has earned a reputation as one of the nation’s leading authorities on IT security. The list of companies that rely on his council includes AT&T, GroupOn, the US Department of Defense, and Discover Financial.In 2005, Mr. Davis founded Savid Technologies. By 2010, it was number 611 on the Inc. 5000 list of fastest growing companies in America. Mr. Davis was a contributing author to Hacking Exposed, the best selling security book in the world, and has recently penned Hacking Exposed: Malware and Rootkits.He has worked with McAfee, Inc., a leader in anti-virus protection and vulnerability management, and held the position of Senior Manager of Global Threats, leading a team of researchers investigating confidential and cutting edge security research. You will find his advice in InformationWeek, where he is a Senior Contributing Author, and in Information Week Analytics. His insights can also be found in the Wall Street Journal.Mr. Davis’s particular expertise extends to topics such as the relationship between security and compliance, application security, penetration testing/ethical hacking, risk assessment, policy development, and software security development life cycles. Much of his time is

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spent lecturing, and conferences and conventions know him well, including Blackhat, InfoSecWorld, FINSEC and CanSecWest. He is also an active developer in the Open Source community.

Donovan DeakinPRODUCT MANAGER AT FIBERCLOUD

Donovan Deakin has been the product manager at FiberCloud since 2009. His role is to provide leadership in the development, lifecycle management and marketing of FiberCloud’s products and services.A 17-year veteran in the technology space, Donovan has held Product Management roles at companies including Microsoft Corporation and WRQ Inc. (now Attachmate). From his start as a technical support engineer and throughout his product management career, Donovan has had a passion for helping customers find solutions to their business problems. Donovan graduated from the University of Maine with a Bachelor’s of Science in Secondary Education.

Chris DiRedaNational Sales Director, Managed Print Services OKI Data Americas, Inc.

As National Sales Director, Mr. DiReda is responsible for the development of new & existing managed print service opportunities in both the enterprise & SMB markets as well as through the channel. Additionally, Chris is responsible for forging new strategic alliances to support & enhance the OKI managed print services portfolio. Before shifting focus to Managed Print Services, Chris was director of channel sales for the eastern region, working with new and existing Channel Partners to identify added revenue opportunities that complement existing lines of business in the print solutions & services marketplace. Prior to joining OKI in 2002, Chris spent seven years with Panasonic serving as branch manager at the New York and Dallas offices.

Philip ElderOwner of MPECS Inc.

Philip and Monique Elder own MPECS Inc. an IT Solutions Provider based out of St. Albert, Alberta Canada. Together they have developed a broad range of products and services to provide the best all-around solution set to their clients. Philip initially honed his tech skills on Small Business Server and IT hardware. He is now focused on providing Microsoft Stack Solutions, Hyper-V Failover Clusters, with developing Microsoft Private Cloud Solutions.Philip has been an SBS MVP since 2009. He is certified on SBS 2008 Standard and 2011 Standard. He is also an author and prolific writer on his company blog, Microsoft forums, and other help forums on the InterWebs.

Speakers


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David FabritiusProduct Marketing Manager for Microsoft

David Fabritius has been a professional in the technology industry since 1992. With a Bachelor’s degree in Computer Science, David worked for several years as a database programmer, network administrator, LAN/WAN manager, and Assistant Director of Information Systems. David joined an early-stage startup company as the senior IT manager in 1999, before moving on to start a small business of his own developing web-based applications. In early 2007, David worked as a contractor for Microsoft’s US OEM Technology team where he provided pre-sales training to System Builder partners for Windows Server and SBS. The following year, he started contracting with the Windows Server Marketing group with a focus on the small and medium business segment, and in the fall of 2011 he joined the team full-time as a Product Marketing Manager.

Speakers


Tom GallivanVice President of SMB Marketing, Branded Products, Western Digital Corporation

Mr. Gallivan is an industry veteran with over 25 years of Sales and Marketing experience in the storage and server markets. Tom has lead Sales and Marketing teams at both Fortune 500 technology companies (Seagate Technology, Sun Microsystems, Inc.) as well as at Silicon Valley based startup companies (MAXSTRAT, Rackable Systems, ONStor & Storwize). Tom’s background includes both direct and indirect Sales, strategic alliance development and successfully launching new products & technologies into the market. His experience ranges from disk-based storage devices to FC RAID arrays to commodity based servers and storage and enterprise NAS storage solutions. Tom joined Western Digital in June of 2010 to drive focus on storage solutions for Small and Mid-size Business Clients.

Mitch GarvisSWMI Consulting Group

Mitch Garvis is a Renaissance Man of the IT world. Aside from being a partner with SWMI Consulting Group, he is a Virtual Partner Technology Advisor for Microsoft Canada and has contributed to numerous certification exams for Microsoft Learning. He seems to collect certifications, and trains on a variety of topics including System Center, server virtualization, desktop deployment, and security. We think that parts of Windows 7 really were his idea. You can read his blog at www.garvis.ca, or follow him on Twitter as @MGarvis. He makes his home outside Toronto where he has one wife, two kids, two dogs, and two minutes to himself per day.

Bob GodgartChairman of CompTIA

Bob is a channel pioneer, entrepreneur and currently Chairman of CompTIA. As founder and CEO of Autotask, he was named a CRN Channel Chief, SMB 150, MSP Mentor 250 executive and Channelnomics leader to watch. He’s also the Founder of ChannelEyes, a business social community connecting Vendors and Channel Partners.

Dave HauserDIRECTOR, CHANNEL PROGRAMS FOR CARBONITE

David Hauser oversees Carbonite’s channel programs, focusing on recruiting and enabling resellers that work with SOHOs and small business clients. Prior to joining Carbonite, David was Senior Vice President at NameMedia, the leader in the acquisition, development and trading of domain names, where he led marketing, product management and business operation functions. David also served as Global Access Group Vice President at IDC, where he drove marketing, product and customer service management efforts for products targeting financial services firms, IT supply chain companies and channel partners. David holds a Bachelor of Arts degree from the University of California, San Diego and a MBA from Boston College.

Speakers


Bill HershSolutions Coordinator at D&H

Bill Hersh is D&H’s Solutions Coordinator and the driving force behind the Solutions Specialist Team, established in 2008, to offer specific technical expertise to resellers, with a focus on Microsoft and Intel products, as well as offerings across server, cloud, infrastructure and emerging SMB solutions. Bill serves as D&H’s Server and Microsoft Specialist, and lead trainer in the D&H Solutions Lab, which hosts ongoing webcasts and tech trainings for resellers nationwide. Bill joined D&H in 1999, starting his career in technology sales for the MidWest, then the central Pennsylvania region, followed by his role as Microsoft Sales Champion in 2001.

Rodney J. HolderProduct Ambassador at Lenovo

Rodney J. Holder has over 12 years of experience in the PC field. During that time, he also assumed the position of Public Sector Sales. He has spent the last four years as an Ambassador for Lenovo, both in and out of Lenovo’s Customer Briefing Center in Morrisville, NC. His primary responsibility is educating and motivating Business Partners to embrace the unique approach Lenovo takes in providing the best PC in the business. He’s always honored to share Lenovo’s corporate strategy, product offerings, and competitive differentiation with customers and Business Partners throughout the Americas.

Ted HulsyVice President of Marketing for eFolder

Ted Hulsy is Vice President of Marketing for eFolder. Hulsy has served IT channel partners for over fifteen years in marketing roles at SonicWALL, Netopia, NorthPoint and Sprint. At SonicWALL, Hulsy led the channel marketing effort for the company’s 10,000 worldwide partners. Hulsy is an expert on the backup and disaster recovery market and writes the “Channel Check” blog (http://channelcheck.squarespace.com). He can be found on Twitter @TedseFolder (http://www.twitter.com/tedsefolder).

Xavier JuredieuVice President of Cloud Services

Xavier joined AVG in May 2010 and is responsible for cloud services including global partnerships, OEMs and technology alliances. He came to AVG from McAfee, a world-leading security vendor, where he was in charge of the telecom/service providers sector across EMEA as well as developing new routes to market via global strategic alliances. Xavier’s first venture into information security was as Sales Director at Internet Security System (ISS). Prior to ISS, he held senior regional sales positions with Siemens Nixdorf and began his career as a management consultant at Cap Gemini in the US. Xavier graduated with a Master of Business Administration from Harvard Business School and a business degree from Institut Supérieur de Gestion in France. Xavier is married with two kids and lives in Paris.

Speakers


Level Platforms award-winning Managed Workplace remote monitoring and management platform is used by thousands of managed services providers globallyLearn how we help IT services providers see and manage their entire customer environment including tools to simplify administration, improve performance and address critical security issues for smartphones and tablets from all major vendors.

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Jerry KoutavasPresident, ASCII Group

As President of The ASCII Group, Jerry Koutavas is responsible for supporting the ASCII Group solution provider community with a portfolio of business-building services. These services range from discounted group business insurance--to news media placement--to automated social media marketing--to a highly utilized peer-to-peer business referral/lead network. Koutavas previously served as Vice President of Business Development, where he led efforts to promote the expertise of ASCII solution providers at end-user facing events at national venues including Microsoft TS2 events and COMDEX. All of this was done while further developing regional Success Summit peer events that continue to this day. Koutavas holds a bachelor’s degree from Salisbury University.

Gill Langston Manager, Sales Engineers - GFI Software

Gill Langston has worked in technical fields for many years across multiple industries. Having spent time in both technical support and sales at GFI Software, Gill has developed a unique understanding of the challenges that face Small-to-Medium businesses, and works with business owners and IT professionals alike to develop solutions that are easy to manage and maintain. Gill manages the Sales Engineer Group in Clearwater, Florida for GFI.

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Michael MachoPresident, Mobile BIS Division

Formerly responsible for business development of mobile solutions at BIS Computer Solutions, Michael J. Macho was named to head the division when it was established in 2002. Previously, he was Director of Website Sales, at Dial Industries, Los Angeles, and was also employed by Jet Propulsion Laboratory in Pasadena, California. Mr. Macho was graduated Magna Cum Lade from Landmark College in Vermont.

Gary Martini

Keith MayerEnterprise Learning Architect – Wright Robbins, Inc.

For over 17 years, I have provided guidance to the world’s largest enterprise technology organizations for preparing their teams to adopt, drive and support business initiatives relating to Microsoft technologies in alignment with overall business needs through a consultative learning approach. My specific technology focus areas within the Microsoft ecosystem are Desktop & Datacenter Strategies, SharePoint 2010, Enterprise Architecture, Application Platform and Unified Communications

Ian McChordProduct Manager, Datto

Ian McChord originally started with Datto in the summer of 2008. Since then, he has held many roles ranging from building devices, sales engineering, product management and product marketing functions. As a Sales Engineer, Ian was exceptional at making Datto technology easy to understand and exciting to see. Since then, he has moved into a Product Management role, aiding the Marketing Department with innovative ideas such as the Datto Academy, which is a hybrid approach to training combining both on site assignments with online activities. Ian also oversees new product releases, for example, GenISIS. He holds a Bachelors of Science from the University of Colorado and is an avid golfer in his free time.

Jeff MiddletonFounder of SBS Migration.com

Jeff Middleton is known worldwide as a speaker, author, and technical community leader while having been awarded as an SBS MVP each year since 1999. As Founder of SBSmigration.com, Jeff introduced Swing Migration as the universal project deployment standard adopted now in over 80 countries around the world. As a persistent advocate for peer level IT Pro community development, he has presented the SBSmigration.com IT Pro Conference in New Orleans, and is a driving force for the SMB MVP Community Roadshow, sponsored by HP and Microsoft. This represents a global community tour of SMB MVPs as volunteers in reaching out to engage and develop grassroots IT Pro Groups on a local basis…worldwide. www.SMBMVPTOUR.com

Speakers


Tom Moen

Tom joined Microsoft as an SE in 1996 and became a SBS Product Manager during the SBS 2000 and 2003 releases. Tom was one of the first Online Services Technical Professionals working with customers deploying Managed Services, Exchange Hosted Services and the first BPOS customers. He created the Trial Guide, a collection of numerous technical tools, including the most popular technical resources still accessed by thousands of people each day; MOSTech. He’s delivered a number of tools for Partners and has built two strong Cloud Practices for leading Cloud Partners. Tom’s presentation history includes the O365 Ranger Summit, Worldwide Partner Conferences, TechEds and sharing the stage with CEOs at Microsoft and CEOs at Apple Computer.

Karl PalachukSenior Systems Engineer at America’s Tech Support

Karl W. Palachuk, MCSE, is the Senior Systems Engineer at America’s Tech Support. He is the author of nine books and the owner of multiple businesses. His books include Managed Services in a Month and The Network Documentation Workbook. Karl is a frequent trainer and speaker in the SMB Community. His popular blog can be found at SmallBizThoughts.com. He has a Bachelor’s Degree from Gonzaga University and a Master’s Degree and Ph.D Candidacy from The University of Michigan. He has many Microsoft certifications and has more than twenty years’ experience as an IT professional.

Rich Papaioannou Manager, SMB Channel Practices

Within HP’s Solution Partner Organization, Rich is responsible for growing HP’s share in the SMB market segment by increasing sales to channel partners & their customers. By developing the right strategies, sales enablement tools, and incentive programs, Rich focuses on simplifying and optimizing partner engagement while complimenting their efforts in capturing new market opportunities. Over the last 15+ years, Rich has worked in several organizations inside HP including SMB Strategy & Programs, Partner Sales & Marketing, and PartnerONE Program Management.

Josh PetersonFounder of MSP Score

Josh Peterson is the founder of MSP Score, a consulting and research firm for MSPs and IT Solution Providers. Josh has been in the IT Solution Provider arena for the last 15 years. First as an owner, then as a management consultant with Taylor Business Group, and now as founder of MSP Score. Josh’s track record of developing management solutions for 100’s of MSPs, VARs, and integrators around the world has afforded him the opportunity to see companies of all sizes enjoy phenomenal growth in profitability and in top line revenue.Josh is a maniac for strong financial accounting practices being followed at business of all sizes. He believes, as Peter Drucker did, “if you can’t measure it, you can’t manage it.”At MSP Score, Josh is responsible for the deployment of 1000’s of surveys every year gauging loyalty of businesses to their service providers. These surveys drive profitability metrics and marketing initiatives based on delivering phenomenal services that make clients come back year after year. Additionally, MSP Score provides consulting services

Speakers


based on perfecting your PSA and accounting systems.In his free time, Josh enjoys boxing, kayaking, and the occasional overland expedition to remote areas such as the Arctic Ocean and the tea estates of Kerala, India. Josh credits his MBA from Canisius in Buffalo, NY and his undergraduate degree in education for providing the foundation to his consulting style. Many of his philosophies and thoughts on the IT industry can be found on his blog, http://www.jo-sh.com

Tom PooleCEO of SMB Nation

As an award-winning entrepreneur Tom Poole has founded, grown and sold several venture capital backed companies.Tom’s internet career began in early 1995. His first venture, Senior.com became a leading online community and won virtually every major industry award. Senior.com appeared on CBS, NBC and CNN News, as well as being featured in USA Today, The Wall Street Journal, Investor’s Business Daily, The New York Times, American Demographics, PC Magazine, Parade Magazine and other publications.In 1999, this market represented the fastest growing audience online and Senior.com had become a leading online destination for the mature demographic. Senior.com was acquired in early 2000 by a joint venture between Compaq Computer and PacifiCare Health Systems.Poole’s second Internet venture was Fishmonger.com, a B2B marketplace focused on the $300 billion seafood industry. FishMonger.com was an early success, heralded by Lou Gerstner (IBM) in his address to the US Senate (finance conference 2000) as “my new favorite, Fishmonger.com.” The company quickly became the leading destination within the industry.Backed by leading venture capital firms from Seattle and the Silicon Valley, the company merged with WorldCatch, Inc. and transitioned into a value-added seafood company in early 2001 to avoid the “tech-wreck” and the outcome that faced most Internet companies unwilling to make that transition.In 2003 Poole started a boutique business advisory firm named Highliner Group. Highliner Group was retained to help companies establish their strategy, launch, grow and in some cases be acquired. During a period of 8 years, Tom was involved in launching a regional bank, renewable energy company, multi-location retail establishment, scientific laboratory and several Internet companies to name a few.Tom lives in Sammamish, Washington with his wife Marisa, and two kids Meghan and Max. He enjoys family, friends, skiing, photography and an occasional round of golf.

Neal PotterRegional General Manager SMB&D – West Region & National Cloud Sales

Neal Potter joined SMS&P as the new Regional General Manager SMB West and National Cloud Sales in 2011. As the Regional General Manager for West Region and National SMB&D Cloud Sales, Neal is responsible for leading a team of partner territory managers responsible for driving the partner channel sales execution process focused on growing Microsoft revenue across the West Region, maximizing the Microsoft revenue impact of our managed strategic influence partners through the Microsoft Community Connections program and leading a team of cloud business development managers responsible for growing the revenue and partner capacity for our Online Services business across the US.Prior to joining SMB, Neal had responsibility for the specialist sales team that engage

Speakers


with Microsoft’s Enterprise and Corporate Account segments in the Northwest District. In this capacity, Neal led a team of 7 Specialist Managers, and 72 Technical, Architectural and Sales Specialists that were responsible for over $765M of annual revenue for Microsoft customers located in Northern California, Idaho, Oregon, Washington and Alaska. His key performance metrics included people leadership, customer satisfaction, revenue growth, partner engagement, and strategic competitive wins within the Enterprise and Corporate Account Segments. Neal joined Northwest District from the North Central District where he had been an Enterprise Sales Manager for 4 years. In that capacity, Neal led a team of nine Sales and Technical Professionals that were responsible for over $90M of annual revenue for Microsoft. Neal began his career at Microsoft in 2001 where he was the Central Region Director of Sales Operations. He then moved to become US Enterprise Director of Sales Operations in 2003 where he focused on evolving the Enterprise and Corporate sales execution model at a national level. From 1989 to 2001, Neal held an increasing level of domestic and international sales management positions at 3M and 3M’s spinoff, Imation. His previous position at 3M / Imation included North American Sales Manager, Business Manager New Markets, Asia Pacific Sales Development Manager and Manager, Global Accounts.

Rob RaeDirector of Partner development at LPI

Rob Rae is the director of Partner development at Level Platforms. A board member for both ASCII and CompTIA, he was named one of the top 150 influencers in SMB and has been on the MSP 100 list for 3 years running. Rob’s responsibility is to ensure all Level Platforms partners are successful with their managed services offering.

Alex RogersFounder and President of CharTec

Alex Rogers is a revolutionary thinker who has significantly contributed to the IT Channel. He is founder and President of CharTec, a “Beyond HaaS” provider that helps technology companies transition to the next level of annuity-based profitability as Managed Service Providers (MSPs). CharTec evolved from Rogers’ experience as CEO of ARRC Technology, his award-winning, multi-million dollar MSP practice which he founded in 1992 with only a $300 investment.CharTec was developed exclusively for IT service providers who support small to medium-sized businesses. The company designed and built the largest MSP training facility in North America as well as created a “HaaS” program intended to provide custom hardware at no upfront cost to its Partner base of nearly 1000 companies.CharTec is continually recognized for its innovation by leaders in the IT Channel. Recent awards include a “Best Channel Vendor” for 2012 and 2011, as well as “Best Channel Product” for 2011 by Business Solutions Magazine. In addition, the company received 3 Bull’s Eye Awards from Channel Insider and “Best Hardware Product Award” from CompTIA in 2010.

Speakers


Ted RollerVice President of Channel Development, Intronis, Inc.

Ted Roller leads channel development for Intronis and is the leading advocate driving the company’s focus on behalf of MSPs. Prior to Intronis, Ted was vice president of channel development for itControl Solutions, where he helped more closely align the company’s goals with the objectives of its reseller partners. In 1990, Roller founded Ohio-based Oxford Systems Integration, which operates today as Quanexus, and served as its president until 2006. Ted is active within CompTIA, having served on its Board of Directors from 2004 until 2007 and is currently Chairman of the CompTIA Managed IT Services Forum. He was named a “Channel Chief” twice by Everything Channel’s CRN and has been included in the MSPmentor 250 in 2009 and 2010. Ted received his Bachelor’s degree in English Literature at Miami University.

Kevin RoyaltyManaging Partner, MCSE & SBS MVP, Total Care Computer Consulting

Since 1986, Kevin has been satisfying the needs of clients as an IT professional. He is a Computer Science graduate, Microsoft Certified Systems Engineer, and is certified by Microsoft for support of their Small Business Server products.He is the Managing Partner of Total Care Computer Consulting, a leading Cincinnati-based consulting firm that serves the IT needs of small and medium businesses in Ohio, Kentucky and Indiana. Since 1986, he’s held programming and network engineering positions in large companies including but not limited to Chiquita Brands, Computer Sciences Corp, Kroger, Anthem, Nationwide, and Great American Insurance. He currently serves as President of the International Association of Microsoft Channel Partners – Cincinnati Chapter (www.iamcp-us.org), President Emeritus of Cincinnati Network Professional Association (www.cinpa.org); President of the Cincinnati Small Business Server Users Group; Member Emeritus of Microsoft’s Small Business Specialist Advisory Board; Board Member Emeritus of the Information Technology Advisory Team for the Northern Kentucky Chamber of Commerce and CincyTechUSA. He is also an eight-year member of Business Network International.He has been recognized by Microsoft as a leading expert on their influential Small Business Server product line for the 8th year running. The “Most Valuable Professional” (MVP) designation is a rare honor that is bestowed on a small number of people each year worldwide. It recognizes product expertise, community leadership, and willingness to help others. He is a nationally known Small Business Server expert, author, and regular speaker at industry conferences throughout the United States.For the 3rd year in a row, he’s been named to the SMB 150 Worldwide IT Channel Influencers at www.smb150.com

Speakers


David SalzbergFinancial Advisor Merrill Lynch

David Salzberg is a Financial Advisor with Merrill Lynch, working with individuals, businesses, and non-profit organizations to define and ultimately achieve their financial goals. David brings over 25 years of senior management experience from the software development industry, where he was responsible for International Business Development and Product Strategy at both large public companies and new venture start ups, from Autodesk to Autotask. His experience in strategic planning is the foundation for helping each client develop sophisticated wealth management solutions.

Lane Smith4-Profit

As a part of the 4-Profit team, Lane Smith brings his passion for helping entrepreneurs grow their business, and marries that passion with his ability to help solution providers develop recurring revenue streams.Prior to 4-Profit, Lane spent 11 years as CEO and President of Do IT Smarter, a leading Master Managed Services focused on transitioning VARs to MSPs. Through programs, initiatives and community involvement, Lane has been influential in the managed services industry since its conception, and recognized by many as a “true pioneer” in the managed services industry.In 2008 , 2009, and again in 2010, Lane was on the MSPmentor 250, a celebrated list recognizing executives, entrepreneurs, experts, coaches and community leaders shaping the global managed services market. Lane received the Leadership Award from MSP Alliance in 2009. He also serves on the MSP Alliance Board of Advisors as well as the Channel Vanguard Council in an effort to help educate the reseller community on MSP best practices.

Oliver SommerCEO of TrinityComputer.de

Oliver is the CEO of TrinityComputer.de, a German IT consulting company focused on consulting enterprise level customers like airlines and parcel services as well as Managed Services for SMB customers. Moreover he is the founder of 3can.eu, a Private Cloud Hosting provider for small, midsized and enterprise customers.Oliver is known as an engineer, consultant and speaker for infrastructure related technical topics about Hyper-V, Exchange, HighAvailability, DirectAccess and other Server-related topics like SBS, Essentials and Server 2012. He has done innumerable projects for small, midsized, but also DAX noted companies as e.g. banks and German airline carriers.Microsoft awarded Oliver as Most Valuable Professional | Windows Server System Small Business Server since 01.01.2006. In January 2009, Oliver became one of the first two Windows Essential Business Server MVPs. As EBS was discontinued, he moved back to his beloved SBS competency, but also moved his consulting services into more enterprise level engagements. Oliver works with Microsoft Germany as a technical consultant and Premier Field Engineer (PFE) for enterprise customers.Oliver was one of the MVP speakers that presented the content of the SMB MVP Community Roadshow in 2011 and 2012 in Sweden, Finnland, Belgium, Netherlands, Israel, Hungaria, Denmark, England, Scotland and Germany.

Speakers


He is currently roadshowing Windows Server 2012 throughout Europe as speaker on the Windows Server 2012 Community Roadshow for Microsoft.blog.SBSfaq.de is the community including a newly formed Usergroup Oliver drives together with other IT enthusiast, MVPs and IT professionals. Despite the name and due to enterprise level projects of the authors this blog is not only, though still mainly, focused on Small Business technologies.

Caroline StanfordProduct Marketing Manager in Microsoft’s Office Division

Caroline is a Product Marketing Manager in Microsoft’s Office Division, where she is responsible for SMB sales strategy. She is passionate about helping businesses grow. Before joining Microsoft, Caroline was a consultant with Deloitte’s Strategy & Operations practice, advising organizations large and small on their most pressing issues in technology, financial improvement, and business process.

Greg StarksHP WW SMB Business Development Manager, Industry Standard Servers

Greg has been with HP and Compaq for 24 years, contributing in the areas of electrical and software engineering, IT management, solution architecture and technical marketing. In his current role, he is responsible for driving WW SMB programs and strategy for the Industry Standard Server division that enable SMB channel partners and IT Pros to successfully and efficiently deliver IT to their customers and users. Greg has presented SMB focused technical and business content at numerous events worldwide including SMB Nation, MS Tech Ed, MS WPC, and the SMB MVP Roadshow. He is a graduate of Purdue University, holds MCSE, MCDBA, SBSC, and HP AIS certifications, and has twice been selected as one of top 150 SMB Channel Influencers by SMB Nation/SMBTN.

Robert StroudRIM

Robert has worked for RIM for 8 years and is the North American IT Distribution Channel Account Manager.

Speakers


Enrico ToroMarketing of Windows Server and SQL Server in SMB, Microsoft

Responsible for Marketing of Windows Server and SQL Server in SMB, Enrico has 15 years of experience of passionate work with Small Businesses, as a consultant, a small business owner and as a marketer. For the past 3 years Enrico has carried his passion for small businesses in the Windows Server team and is now focused in providing them with the best solutions for their IT infrastructure.

Eric TownsendDirector of MSP and SMB Marketing for Intel Corporation

Eric Townsend is the Director of MSP and SMB Marketing for Intel Corporation in Chandler, Arizona. For more than 18 years, his work has encompassed tools across the computing spectrum—from devices to services to software. Eric has worked with companies across industry verticals including healthcare, retail, manufacturing, and services. He strongly believes in the efficiencies and value created by Managed Service Providers and the technologies they deploy. Along these lines he often consult with ISVs and OEMs on the integration of Intel® vPro™ and other Intel technologies into their product offerings.

Matt UrmstonSenior Technical Product Manager - StorageCraft Technology

Matt Urmston has worked in the IT industry for more than 20 years – focusing on Backup, Disaster Recovery, and Archiving solutions. He has served as Technical Marketing Manager, Sales Engineer, Product Manager, and as an independent consultant for Legato/EMC. Currently, he is Senior Technical Product Manager for StorageCraft Technology Corporation.

Ryan ValleeN-able Technologies

Ryan Vallee is a Product Manager with N-able Technologies. With over 10 years experience in the MSP market starting with the successful sale of his own MSP business, and followed by a variety of international roles in Sales Engineering and Professional Development with N-able. Ryan’s current mandate to oversee N-able’s automation program blends his unique perspective of design and deployment and places him at the leading edge of the strategic and tactical measures to be considered by MSPs when creating new revenue streams and managing operational costs.

Speakers


Joseph WalkerContributing Writer, SMB Nation, Inc.

Joseph Walker runs an IT consulting and computer repair business (and consults with other consultants, too). He’s also been doing technical writing and IT industry reporting for the past five years in his spare time. He was a banker once upon a time in a city far away, but he didn’t much like that. There’s even more to his story, but biographer is sadly not one of the many hats he wears.

Michelle WeisblattDell Segment Marketing Consultant.

Michelle led a team at Dell to develop the newly launched, Dell Consultant Network Program--a program designed to reward and recognize the business that IT Consultants bring to Dell.

Speakers


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Learn More at SMB Nation Fall and Get Your FREE Marketing Toolkit


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