Smartmatic ServicesWe deliver on

our promise

Electoral Technology

From planning to execution in the field

Available ServicesAvailable ServicesSmartmatic can provide all or some of the required services to perform a successfull Election project.

Smartmatic has executed more than 30 successful electoral projects and other complex projects around the world, proving our ability to implement anywhere, at any complexity and at any scale.

Project ManagementProject ManagementSmartmatic developed a management methodology based on the best practices of operational management and our accumulated experience in electoral automation and voter registration projects. The model we use is a balanced method which includes mandatory steps and conditions, without restricting the flexibility that each country deserves according to its specific requirements.

Smartmatic Smartmatic PM PM

MethodologyMethodologyBased On

Smartmatic counts on the services offered by local providers, who will contribute to the optimum development of all the activities. The joint effort is a perfect combination of experience and expertise to fully answer government needs.

Project Management1. Project Management methodology based on PMI and Prince2 best practices.

2. Previous experiences and lessons learned brought into the field for new projects.

3. High performance and experienced certified professionals (PMI, Prince2, 6 Sigma).

4. Alliances with best-in-class partners and providers.

5. Empowered teams trained to take assertive and risk measured decisions.

6. Streamlined communication process and tools to keep stakeholders informed.

7. Defined procedures for crisis management, escalation and risk mitigation.

8. Continuous improvement in project execution.

Equipment ProvissionEquipment Provission

Smartmatic counts with its own manufacturing plant.

Our products are specially designed to comply with the most demanding requirements of governments.

Smartmatic can transport all the equipment needed from to destination country if required.

It involves all activities that must be accomplished before, during and after

equipment production, and the preparation of all equipment and

consumables that will be used during tests and main event.

It also includes the delivery, as well as retrieval, of the material required for

all activities. In order to do that, central and regional warehouses are

installed in a strategic locations where the deployment engagement of the

project will be executed.

Warehousing, Configuration and MaintenanceWarehousing, Configuration and Maintenance

Warehousing, Configuration and MaintenanceWarehousing, Configuration and MaintenanceMaterial Storage: The requirer space for storage area is calculated depending on the equipment inventory’s quantity, dimensions and volume, adapted to securely and safely store the equipment and peripherals from their reception until their delivery to the client.

Diagnosis: In this stage all the electoral Kits’ components are diagnosed (laptop, voting machine, transmission devices, etc.), verifying their functionality, identifying them and registering them in the inventory in order to be stored until the kits configuration begins,

Configuration: Operative system. software and electoral information is installed in all the equipment,

Assembly: All the equipment, devices and supplies are packed into Kits specially customized and identified for the specific location where to be used,

Verification: All Kits are taken to the verification area where, through a checklist, a validation is made to verify that the 100% of the packages contain all the components and devices,

Quality Control: For the quality control a random sample of packages already verified is chosen to make a full diagnosis to verify the correct operability of the components and application. In case that any failure is detected, this component will be replaced or fixed to complete the kit,

Delivery: The equipment that is delivered for shipment grouped, according to the agreed delivery plan.

Warehousing FacilitiesWarehousing Facilities

Smartmatic can provide different ballot services for an election, in case the technology to be used requires it.

Ballots PrintingBallots Printing

LogisticsLogisticsLogistics deployment will cover all machine and paraphernalia movement outside of the Central Warehouse. From the time it is dispatched from the Central Warehouse reaching its final destination (Forward Logistics) until it is retrieved and recovered from the site and is returned back to the Central Warehouse (Reverse Logistics) for all electoral events involved in the project. The equipment may pass through strategically located Regional Warehouses depending on the location of the final destination.

Central Warehouse

Regional Warehouse

Final Destination

Logistics PlanLogistics Plan

The shipment schedule is designed taking into account important factors that could affect the delivery times, such as distance, status of the access roads, transportation medium, and security, amongst others.

The priorities established for the shipment Schedule have big influence on the readiness plan defining the order in which the kits must be assembled, configured and packed.

Technical SupportTechnical Support

As a measure to guarantee the operational efficiency of the

entire electoral process on Election Day as well as the prior

milestones and events, Smartmatic shall provide, depending

on the needs of the project, a National Support Center (NSC)

or Regional Support Center (RSC) to assist and monitor all

field personnel in technical matters.

Levels of Technical SupportLevels of Technical Support

MainControl Room

National Support

Center (NSC)

RegionalSupport Center (RSC)

Off-Site Assistance

TECHNICAL ADMINISTRATIVE

Remote Support

Field Support

INTE

RACT

ION

Field Operator

Support Technician

Support StrategySupport Strategy

One of the most important factors in the deployment is the human resources. The Operators and Technicians working during the Election Day must be totally capable of executing their duties.

Personnel Recruitment & TrainingPersonnel Recruitment & Training

RECRUITMENT

TRAINING

TRAINERCANDIDATES

SUPERVISOR/TECHNICIANCANDIDATES

FIELDTRAINING

CONTRACTING

SUPPORT

MONITORINGSOFTWARE

EDMP

NATIONAL SUPPORT CENTER

CERTIFIEDTRAINERS

CERTIFIED SUPERVISORS/TECHNICIANS

DEPLOYMENT

POLLING CENTER

POLLING CENTER

CONTRACTED SUPERVISORS/TECHNICIANS

1

TRAINERSTRAINING

2

3

CANVASSING CENTER

ADMINISTRATIVESUPPORT CENTER

4

A

B

C

D

E

CERTIFICATION

Recruitment & Training ProcessRecruitment & Training Process

The program is conducted through a Train-Of-Trainers scheme wherein Smartmatic Specialists train the trainer candidates who will later replicate the training to operators and technicians.

Training PlanTraining PlanThe training plan includes different modules of training in accordance with the role to be performed by the trainees. Consists of theoretical and practical sessions covering the equipment, software and hardware to be used by each role focusing in the operational functions, including technical support and instructions for logistical procedures.

Only certified trainees will be hired to work in the project.Only certified trainees will be hired to work in the project.

Site PreparationSite PreparationTo attain a successful conduct of elections, It is necessary to

prepare the ‘shelters’ for the voting and canvassing equipments.

Ensure Locations have the minimum

requirements to guarantee the efficient

operation for all activities

Testing EventsTesting EventsTest events are conducted prior to final event to ensure that all system will function based on requirements, and assess external factors that might affect the expected smooth performance. The sites where the test events are to be conducted are selected based on the strategic geographical location and the stability of network or telecommunication infrastructure.

Field Test

Mock Election

Testing EventsTesting Events

Consists in checking, together with the customer and the political entities

involved the source codes of: The voting

machine, the tally application and the Infrastructure of the tally national center.

Consist on taking a sample of the

equipment produced in the

warehouse to certify that the equipment

and platform has the required

configuration

Consist on taking a sample of the

equipment after the Final event to

confirm the integrity of the system that

was used during the elections

AuditsAudits

Source Code

Pre-Roll Out

Post-Electoral

Excellence and insurance of quality

1. We implement considering the urgency of the critical mission project.

2. Proven accuracy, security, auditability and cost-effectiveness in our product portfolio.

3. Exhaustive control and testing of every component within the solution.

5. Warranty of performance and security required by the clients and societies.

6. Skilled consultants with industry and functional global experience.

7. Project execution valuing innovation, pricing and time to market.

• 3,500 national and regional elections on three continents.

• Over 1,5 billion votes registered with the Electoral Solution around the world.

• Provider of technology and services to the UN through the United Nations

Development Programme (UNDP)

• More than 20 million citizens enrolled with the Identity solution.

• Large scale projects for Smart Cities in areas such as

Intelligent Systems for Public Transportation and Public Safety.

• Created over 150,000 temporary local jobs and more

than 300,000 personnel deployed on the field.

• Successfully completed 100% of the projects on time

and on budget.

Our Success

www.smartmatic.com / info@smartmatic.com

Copyright © Smartmatic. 2000 - 2012. All rights reserved.

Contact us TODAY