small office variance (sov) course number 100####
TRANSCRIPT
NEC/OPERATIONS MEETING
The main goal of this course is to provide the learners with an overview of the Small Office Variance model (SOV).
Upon completion of this course, the learner will be able to:
Improve operation efficiency by identifying earned workhours and complement. Generate reports; drilling down to National, Area, District, and Unit levels.Download and analyze report to identify staffing improvement opportunities.
NEC/OPERATIONS MEETING
Function 4 Variance Programs Provide Standardized Performance Assessment and
Daily Automated Staffing / Scheduling Tools at an Operations Level.
Small Office Variance (SOV) Provides earned workload using the same nationally
established factors as CSV. A Postmaster/MPOO level performance management tool
used to right size complement and identify workhour opportunities down to the unit level.
NEC/OPERATIONS MEETING
SOV Data Sources: End of Run – Automated/Mechanized Volumes
eFlash – Distribution, Box Volumes and Workhours
Window Operations Survey (WOS) – Earned Hours and
Workload
WebBATS – Callers
Address Management System (AMS) – Routes and
Deliveries
WebCOINS – On Rolls Complement and MPOO
Designation
Facilities Database – Hours of Operation
NEC/OPERATIONS MEETING
Use these Performance Report data points to assist you with scheduling the day-to-day function 4 activities in relation to the current workload and to capture identified weekly staffing opportunities.
They can review the daily Week-to-Date performance of units and use the Vital Few drill down methodology to drive improved performance, identify improvement opportunities by operation, and trend actual to earned full time equivalent staffing performance.
Summary… How should a Postmaster use this tool?
How should a MPOO use this tool?