small office variance (sov) course number 100####

32
Small Office Variance (SOV) Course Number 100####

Upload: margery-tucker

Post on 18-Dec-2015

219 views

Category:

Documents


1 download

TRANSCRIPT

Small Office Variance(SOV)

Course Number 100####

NEC/OPERATIONS MEETING

The main goal of this course is to provide the learners with an overview of the Small Office Variance model (SOV).

Upon completion of this course, the learner will be able to:

Improve operation efficiency by identifying earned workhours and complement. Generate reports; drilling down to National, Area, District, and Unit levels.Download and analyze report to identify staffing improvement opportunities.

NEC/OPERATIONS MEETING

Function 4 Variance Programs Provide Standardized Performance Assessment and

Daily Automated Staffing / Scheduling Tools at an Operations Level.

Small Office Variance (SOV) Provides earned workload using the same nationally

established factors as CSV. A Postmaster/MPOO level performance management tool

used to right size complement and identify workhour opportunities down to the unit level.

NEC/OPERATIONS MEETING

SOV Data Sources: End of Run – Automated/Mechanized Volumes

eFlash – Distribution, Box Volumes and Workhours

Window Operations Survey (WOS) – Earned Hours and

Workload

WebBATS – Callers

Address Management System (AMS) – Routes and

Deliveries

WebCOINS – On Rolls Complement and MPOO

Designation

Facilities Database – Hours of Operation

NEC/OPERATIONS MEETING

SOV

CFV

NEC/OPERATIONS MEETINGSOV

NEC/OPERATIONS MEETING

NEC/OPERATIONS MEETING

NEC/OPERATIONS MEETING

NEC/OPERATIONS MEETINGSOV

SOV Summary

NEC/OPERATIONS MEETING

SOV Unit Variance

NEC/OPERATIONS MEETING

FTEE Complement Analysis

NEC/OPERATIONS MEETING

Workhour Analysis

NEC/OPERATIONS MEETING

Workload Analysis

NEC/OPERATIONS MEETING

Productivity Analysis

NEC/OPERATIONS MEETING

Route and Delivery Analysis

NEC/OPERATIONS MEETING

NEC/OPERATIONS MEETING

Workload Page

NEC/OPERATIONS MEETING

Workload Page (cont)

NEC/OPERATIONS MEETING

Workload Page (cont)

NEC/OPERATIONS MEETING

Workload Page (cont)

NEC/OPERATIONS MEETING

Business Return Service Worksheet

NEC/OPERATIONS MEETINGSOV

Delivery Admin Page

NEC/OPERATIONS MEETING

Delivery Admin Page (cont)

NEC/OPERATIONS MEETING

Complement Page

NEC/OPERATIONS MEETING

Complement Page (cont)

NEC/OPERATIONS MEETING

Facilities Data Base Page

NEC/OPERATIONS MEETING

What If Page

NEC/OPERATIONS MEETING

Data Stream Page

NEC/OPERATIONS MEETING

Use these Performance Report data points to assist you with scheduling the day-to-day function 4 activities in relation to the current workload and to capture identified weekly staffing opportunities.

They can review the daily Week-to-Date performance of units and use the Vital Few drill down methodology to drive improved performance, identify improvement opportunities by operation, and trend actual to earned full time equivalent staffing performance.

Summary… How should a Postmaster use this tool?

How should a MPOO use this tool?

NEC/OPERATIONS MEETING

Let’s see what you’ve learned about the Small Office Variance model.

NEC/OPERATIONS MEETING

Congratulations!

You have successfully

completed the

Small Office Variance model course.