six thinking hats for workplace effectiveness

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Six Thinking HatsSix Thinking Hats

An Edward De Bono ConceptAn Edward De Bono Concept

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Objectives of Six Thinking HatsObjectives of Six Thinking Hats Increase the constructive output from meetings and Increase the constructive output from meetings and

decrease meeting times decrease meeting times Explore each situation or problem and generate Explore each situation or problem and generate

alternatives that go beyond obvious solutions alternatives that go beyond obvious solutions Half Black & Half White CarHalf Black & Half White Car

Use 'Parallel Thinking' techniques as a powerful Use 'Parallel Thinking' techniques as a powerful alternative to Adversarial Thinking alternative to Adversarial Thinking Removes the “ego” from the discussion processRemoves the “ego” from the discussion process De Bono uses the thinking "hat" metaphor because of De Bono uses the thinking "hat" metaphor because of

familiar expressions such as “put on your thinking cap familiar expressions such as “put on your thinking cap (hat)” (hat)”

ResultsResults ABB multinational project discussions from thirty ABB multinational project discussions from thirty

days down to two daysdays down to two days IBM reduced meeting times by one quarterIBM reduced meeting times by one quarter Australian Cricket Team recognized the role played Australian Cricket Team recognized the role played

by Six Thinking Hats in World Cup 2003 victoryby Six Thinking Hats in World Cup 2003 victory Venezuela has formally introduced de Bono's thinking Venezuela has formally introduced de Bono's thinking

methods into the school curriculum methods into the school curriculum Does that have any link to their producing so many Does that have any link to their producing so many

Miss Universe & Miss Worlds ??Miss Universe & Miss Worlds ??

Six Thinking HatsSix Thinking Hats Six Hats Reduce ConfusionSix Hats Reduce Confusion

The main difficulty with thinking is confusionThe main difficulty with thinking is confusion We try to do too much at once. Emotions, information, We try to do too much at once. Emotions, information,

logic, hope and creativity all crowd in on us.logic, hope and creativity all crowd in on us. Why not try and do these different types of thinking Why not try and do these different types of thinking

one at a timeone at a time

Six Hat Think ParallelSix Hat Think Parallel Everyone sees the same situation with a different Everyone sees the same situation with a different

perspective from everyone elseperspective from everyone else In arguments we try to best each otherIn arguments we try to best each other Facts versus opinionsFacts versus opinions Positive possibilities versus negative possibilitiesPositive possibilities versus negative possibilities Unrealistic expectations versus practicalitiesUnrealistic expectations versus practicalities

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Six Thinking Hats- Summary Six Thinking Hats- Summary

Emotional

Informative Positive

Cautious

CreativeFocused

The Green Hat- CreativityThe Green Hat- Creativity Green Hat Role Green Hat Role

Takes us out of usual patterns of thinkingTakes us out of usual patterns of thinking Generate new concepts and perceptionsGenerate new concepts and perceptions Brings momentum & breaks the rutBrings momentum & breaks the rut Think “outside of the box” Think “outside of the box”

Green Hats ProfessionalsGreen Hats Professionals

Green Hat – Experience SharingGreen Hat – Experience Sharing Ideas come from everywhere. Even from Customers Ideas come from everywhere. Even from Customers

Everyone is expected is to have ideas!Everyone is expected is to have ideas!

How they got used ? Not be territorialHow they got used ? Not be territorial

Spend some time every week on Green HatSpend some time every week on Green Hat Google : One day a week on a projectGoogle : One day a week on a project

Yellow Hat - SunshineYellow Hat - Sunshine

Yellow Hat - SunshineYellow Hat - Sunshine Yellow Hat PurposeYellow Hat Purpose

See the good parts of even a bad idea See the good parts of even a bad idea Optimistic that a new idea will work Optimistic that a new idea will work Tend to see the valuable contributions in people’s Tend to see the valuable contributions in people’s

ideas ideas Usually positive and constructive Usually positive and constructive

Yellow Hat Pays- Martin SeligmanYellow Hat Pays- Martin Seligman Young Girls SmileYoung Girls Smile

30 Years Later 30 Years Later Questions on Divorce, Marital Satisfaction & Life Questions on Divorce, Marital Satisfaction & Life

SatisfactionSatisfaction

Similar Experiment with Young Undergrad StudentsSimilar Experiment with Young Undergrad Students

30 professions studied. Only in one the Optimists 30 professions studied. Only in one the Optimists performed poorlyperformed poorly

Yellow Hat Role-PlayYellow Hat Role-Play

There’s Always a Bright SideThere’s Always a Bright Side Bright Side of Global Warming: Bright Side of Global Warming:

Bright Side of Marriage ?!!Bright Side of Marriage ?!!

The Red Hat- Feelings, IntuitionThe Red Hat- Feelings, Intuition Red Thinking Hat PurposeRed Thinking Hat Purpose

The emotional perspective to an issueThe emotional perspective to an issue Convenient to switch in and out of the feeling modeConvenient to switch in and out of the feeling mode Never attempt to justify feelings or provide a logical Never attempt to justify feelings or provide a logical

base for thembase for them Use of intuition Use of intuition Hunches about the best decision Hunches about the best decision

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Red Hat- Experience SharingRed Hat- Experience Sharing BlinkBlink

Art Expert sees a 10 Million USD sculpture & realizes it Art Expert sees a 10 Million USD sculpture & realizes it is fakeis fake

Masaru Ibuka & his herbal teaMasaru Ibuka & his herbal tea

IntuitionIntuition Benzene Ring in a DreamBenzene Ring in a Dream

Archimedes in a BathArchimedes in a Bath


White Hat- Facts & FiguresWhite Hat- Facts & Figures

““In God we trust …..everyone else must bring In God we trust …..everyone else must bring data”data”

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The White Hat - InformationThe White Hat - Information

White Hat RoleWhite Hat Role What are the facts/information is available?What are the facts/information is available? Neutral and objective in presenting information - like a Neutral and objective in presenting information - like a

computercomputer Distinguish facts and not in opinionsDistinguish facts and not in opinions Statistical evidence concerning a decision Statistical evidence concerning a decision

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White Hat – Experience SharingWhite Hat – Experience Sharing Data is apoliticalData is apolitical

Ethnic Divide in TexmacoEthnic Divide in Texmaco

Ideas don’t get favouredIdeas don’t get favoured Releases people from pressureReleases people from pressure

Data throws New InsightsData throws New Insights Most senior management complaintsMost senior management complaints

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What Black Hat : Reality CheckWhat Black Hat : Reality Check

What Black Hat is Not: NegativityWhat Black Hat is Not: Negativity

The Black Hat : CautionThe Black Hat : Caution Black Hat RoleBlack Hat Role

Not argument; objective attempt to identify negative Not argument; objective attempt to identify negative elementselements

Project an idea into the future to see what may fail or Project an idea into the future to see what may fail or go wronggo wrong

Not to be used for negative feelings which should use Not to be used for negative feelings which should use Red HatRed Hat

Quickly see why an idea will not work Quickly see why an idea will not work The “devil’s advocate” The “devil’s advocate”

Black Hat in MeetingsBlack Hat in Meetings Timing of the Black Hat invocationTiming of the Black Hat invocation

if the devil jumps in at the earliest stage, the idea if the devil jumps in at the earliest stage, the idea never has a hope in hell, or ends up having its sharp never has a hope in hell, or ends up having its sharp edges smoothed overedges smoothed over

Black Hat has to draw a fine lineBlack Hat has to draw a fine line Big difference between someone crushing an idea Big difference between someone crushing an idea

based on spinning out possible negative scenarios, vs. based on spinning out possible negative scenarios, vs. someone who voices a genuine concern backed with someone who voices a genuine concern backed with real facts. real facts.

Black Hat OverdoneBlack Hat Overdone "We tried that before and it didn't work." is probably "We tried that before and it didn't work." is probably

the fastest way to stop an ideathe fastest way to stop an idea

If only they listened to Black Hat …If only they listened to Black Hat … Challenger DisasterChallenger Disaster Tsunami DisasterTsunami Disaster

The Blue Hat- Manager/OrganizerThe Blue Hat- Manager/Organizer Blue Hat RoleBlue Hat Role

Sets the focus, defines the problems, shapes the Sets the focus, defines the problems, shapes the questions, determines the thinking tasksquestions, determines the thinking tasks

Responsible for overviews, summaries, & conclusionsResponsible for overviews, summaries, & conclusions Monitors thinking, stops argument, enforces disciplineMonitors thinking, stops argument, enforces discipline Ensures the “rules of the game” are observedEnsures the “rules of the game” are observed Focus on the big pictureFocus on the big picture

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Six Thinking Hats- Summary Six Thinking Hats- Summary

Emotional

Informative Positive

Cautious

CreativeFocused

Six Thinking HatsSix Thinking Hats

Objectives of Six Hat SessionObjectives of Six Hat Session

The Great DebateThe Great Debate

Purpose of Six Thinking HatsPurpose of Six Thinking Hats

Meanings & Usage of Six HatsMeanings & Usage of Six Hats

Six Hat Group & Actual ExerciseSix Hat Group & Actual Exercise

Use of Six Hats by LeadersUse of Six Hats by Leaders


Spouse has left the job & plans Spouse has left the job & plans to start a Pizza Franhiseeto start a Pizza Franhisee


Spouse Starting a Pizza FranchiseSpouse Starting a Pizza FranchiseYellow Hat· Quit your job and be your own boss· Free pizza· No commute · Learn business principles· Your spouse can work for you· The franchise is affordable· The equipment is new· The location is in a good spot· College is near by

White Hat· How profitable is a Smoking Joes franchise?· How many pizza places are within five miles?· How many people in the area eat pizza?· What other kinds of places are there to eat near by?· Average sale value?

Black Hat· Given our bank balance, can I really afford it?· Do we have the appropriate credentials to get a loan?· What is our POA if another food competitor moves in nearby?

Red Hat · What is your gut feel about buying this franchise and why?•How do I feel being a franchisee owner?

Green Hat· Why Smoking Joes?· How about another pizza place?· How about a Dosa Diner franchise?· Why buy a franchise, how about independent ownership?· Why buy a restaurant, why not a health club?

Blue Hat· Control the meeting, the rules, and the flow of ideas.

Exercise :What Would You Do as a Exercise :What Would You Do as a Leader ?Leader ?

If the group is becoming jaded & seems to have If the group is becoming jaded & seems to have fallen into a rut ??fallen into a rut ??

If the team is discussing a Sensitive/Emotional Issue If the team is discussing a Sensitive/Emotional Issue and team members are not forthright with their and team members are not forthright with their emotionsemotions

If the team is cozy & in a ‘Yes Boss’ moodIf the team is cozy & in a ‘Yes Boss’ mood

If the team has got carried away by a host of ideas If the team has got carried away by a host of ideas in a meeting!in a meeting!

If the team is become defensive & is not open to If the team is become defensive & is not open to changechange


Thank YouThank You

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““You see, all the right things are written in books You see, all the right things are written in books and research papers.and research papers.

The trick is to ensure that there is no gap The trick is to ensure that there is no gap between what is written in the books and your between what is written in the books and your vision; from what is happening on the shop-floor vision; from what is happening on the shop-floor and what is going on in the marketplace.and what is going on in the marketplace.

That is execution. That is what makes the That is execution. That is what makes the difference”difference”

Mukesh AmbaniMukesh Ambani

[email protected]

Sarvajeet : +91 9920803060Jasravee : +91 9892301590

Office :+91 22 65209702

six thinking hats for workplace effectiveness

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