1. 1. Whats Next?
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3. 3. Whats Next?
4. 4. Whats Now?
5. 5. Ginni Rometty CEO, IBM
6. 6. one.Moments Matter
7. 7. two.Consumer Mobility
8. 8. Two major changes:1. Design 2. Experience
9. 9. Design
10. 10. Return Path
11. 11. 751 Million
12. 12. 200 Million users
13. 13. Experience
14. 14. 1 in 3 consumers use their mobile phone to research products instore. Cisco Internet Business Group
15. 15. Deloitte
16. 16. Deloitte
17. 17. Deloitte
18. 18. TNS UK
19. 19. three.Brand Personalisation
20. 20. Two types :1. Guided Selling 2. EGOnomics
21. 21. Guided Selling
22. 22. Return Path
23. 23. iGoDigital
24. 24. EGOnomics
25. 25. Faith Popcorn
26. 26. 4,000,000
27. 27. Morgan Holt Strategy Director, Wolff Olins
28. 28. four.Collaborative Consumption
29. 29. five.Youtility
30. 30. -Jay Baer Author, Youtility
31. 31. six.Data Equals Relevance
32. 32. Two types :1. Empathy 2. Perspective Taking
33. 33. Empathy
34. 34. Two types :1. Empathy 2. Perspective Taking
35. 35. Perspective Taking
36. 36. Data beats OPINIONS
37. 37. David Walmsley Head of Multichannel Marks & Spencer