Six Steps To Successful Socialtext Implementation and Adoption

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Post on 18-Oct-2014




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Practical advice on how to encourage use and adoption of Socialtext.


<p>6 steps to success.ppt</p> <p>Six Steps To Successful Socialtext </p> <p>Implementation and Adoption </p> <p>Encourage a range of use cases </p> <p>Photo Credit: </p> <p>Broad Range of Use Cases </p> <p>Recruit energetic champions </p> <p>Photo Credit: </p> <p>Launch with hands-on activities </p> <p>Photo Credit: </p> <p>Route repeated activities through Socialtext </p> <p>Photo Credit: </p> <p>Complement existing systems of record </p> <p>Photo Credit: </p> <p>Leverage the public Socialtext community </p> <p>Photo Credit: </p> <p>Collaboration + </p> <p>Social Networking </p> <p>Photo Credit: </p> <p>Backup </p> <p>Use Cases </p> <p>Photo Credit: </p> <p>Company wide </p> <p> Conversation: provide a place where everyone has a voice, and everyone can share ideas, bookmarks, pictures, news, </p> <p> HR processes: New hire on-boarding Accounts payable Benefit enrolments </p> <p>Sales &amp; Marketing </p> <p> Event planning Competitive intelligence Best practices (lead gen, prospects, closing) Customer / Account / Rep information Tracking and metrics </p> <p>Accelerate sales cycles &amp; win-rate </p> <p>Dev / QA / Support </p> <p> Feature planning Release schedules / milestone reports Problem reports, bug tracking / fixing Knowledge Base Product Documentation </p> <p>Reduce time-to-resolution / implementation </p> <p>External </p> <p> Vendor Relationships (ex: Press Relations) Improve communication </p> <p> Business Development &amp; Partner Programs Grow channel revenue </p> <p> Professional Services &amp; Client Relations Increase customer satisfaction </p> <p>Personal </p> <p> Information repository </p> <p> Journal </p> <p> Task list </p> <p>Photo Credit: </p>