sip-status unified call manager 5 - dfn · sip softclients sip phones sip apps sip network unified...

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

Joachim BaumannCisco

[email protected]

SIP-StatusUnified Call Manager 5


Agenda

SIP-Status Unified Call Manager 5.X

Realtime presence and status information on phones and desktop with Cisco Unified Precense Server (CUPS)

Integration of GSM phones into the Unified Cisco Call Manger. SNR and Cisco Unified Mobility Manager

Call Manger 6.0


SIP

SIP-Status Unified Call Manager 5.X


SIP GatewaysSIP SoftClients

SIPPhones

SIP Apps

SIP Network

Unified Messaging

CTI Apps

SoftPhones

Conf/ Xcode

SCCPMGCPH.323CTISIP

SIP Trunks In CallManager Release 4.x

Gateways

DSP Resources

Rich-Media Conferencing

CallManager 4.x

SIP Trunk

VideoEndpoints

CallManager 4.X SIP support limited totrunk-side interfaces only. Basic audio calls only – no SIMPLE/presence support, no video, etc.

Cisco SIP Proxy Server(CSPS)

Cisco and 3rd-Party Phones


SCCPMGCPH.323CTISIP/SIMPLE/KPML

CallManager 5.0 integrates rich, native SIP and SIMPLE support on both line-side and trunk-side interfaces (for both audio and video calls) with integrated presence on phones and applications; KPML and RFC 2833 support for DTMF; TLS and Digest Authentication for security; seamless protocol inter-working between SIP, H.323, MGCP, SCCP, TAPI/JTAPI; RSVP support for topology-aware Call Admission Control, and much more...

Cisco Unified Communicator

Unity / Unity Connection

CTI Apps

Gateways

MeetingPlace /MP Express Cisco Unified

Presence Server

Carriers /Other PBXs

Cisco and 3rd-Party Phones

Soft Phones

VideoEndpoints

CCME

MicrosoftLCS

IBMSametime

SIP Trunks In CallManager Release 5.0CallManager 5.0

CallManager 5.0


SIP Line Side Support

IETF standards-based RFC 3261 for basic SIP interoperability SIP RFCs for feature support

Support of industry wide accepted SIP behaviorsSIP registrationSIP basic callSIP ‘Best Practices’ for core feature support

Support key Cisco CallManager call control featuresLink into core CallManager call controlSupport for Core CTI based applications

Support of third-party SIP phonesSupport—SIP standards based desktop features from third-party phone as well as core CallManager call control features (e.g. digit analysis and routing)


Overview of Phone Models in CCM 5.0

BasicSIP

7905/7912 7940/7960 3rd-Party SIP Phones

7911 7941/7961 7970/7971 UnifiedCommunicator

AdvancedSIP

7902 7910 7920 7936 7985 Communicator ATA-18x VG248

SCCPOnly

“Enhanced” SIP Phones

“Existing” SIP Phones

Very BasicSIP


Device Types for 3rd-Party Endpoints

YesNoWireless (802.11 or Dual Mode)

PlannedNoSignaling and Media Encryption

8 max1 maxNumber of DNs

Planned*NoVideo

RFC 3261 and related RFCs

“3rd Party Basic” “3rd Party Advanced”Device Type

RFC 3261 and related RFCsSIP Features

* An additional RTU fee will be charged for this feature


RFC based SIP Features Offered to 3rd-Party Clients

Call Forwarding All

Call Forwarding No Answer

Outgoing Call Screening

Incoming Call Screening

Call Forwarding Busy

Transfer Attended

Transfer Unattended

Call Hold and Resume

Calling and Connected Line ID

Calling and Connected Name ID

Message Waiting Indication

Three-Way Conference Calling

Call Forking

Multiple Calls per Line

Speed Dialing

Multiple Lines per Phone*

For CallManager 5.0:

* Advanced clients only


The Missing TenWhat are the SCCP features that we did not get into SIP in this release?

IPMAAttendant ConsoleVideo Telephony support (i.e. VT Advantage cannot associate with a phone running SIP firmware load)Join SoftkeyDirect Transfer SoftkeyLocal Tone-on-HoldFAC/CMC7914MCIDDrop any Conf Participant


CUPS

Realtime presence and status information on phones and desktop with Cisco Unified Precense Server (CUPS) Unified Call Manager 5.X


Mobile Data with Voice

Mobile Phone with Browser

IP Phone with Browser

Soft Phone Dual Mode Phone

Traditional Phone

PartnerApps

Cisco Unity, Cisco Unity Connection

CiscoUnified

CallManager

CiscoUnified CallManager Express, Cisco Unity

Express

Cisco UnifiedContact Center

Cisco Unified MeetingPlace,

Cisco MeetingPlace Express

SIP

SIMPLEPresence/SIP

Network

Cisco Unified Presence Server

Cisco Unified Personal

Communicator

SIP


Cisco Unified Presence Components

MicrosoftLCS

IBMSametime

Carriers /other vendors

PBXs

CallManager 5.0CUPS

SIPCTI/QBECSTA over SIP

H323SCCP

IMAP LDAPv3SOAPHTTP/HTTPS

Unity Connection

Cisco Unified Personal Communicator (CUPC)

MPE


Cisco CallManager 5.0 Presence Features

Speed-dial buttonsCall history logsDirectory

Icon

SpeedDial Unknown

Presence & SpeedDial Busy

Presence & SpeedDial Idle

Description Status

Presence Indication available with:


Presence - Speed-Dial Buttons

LED lamp and icon indicate busy/Idle/ unknown state

CCM groups used for restricting access, option provisioned by CCM admin

Alerting state and call pickup not available, provided in future release

Busy/AvailablePresence Indicator


Presence - Call History Logs and Directory

Presence enabled call logs and directory allow users to check line state of others before placing calls

CCM groups used for restricting access

Busy/Idle/UnknownPresence Indicator


PresenceView Presence

~ Presence with “Tooltips” ~“Idle” – After “X” time of no activity“Busy” – When off-hook or manually set“Away” – After “X” time of no activity

Extended “Away” even after logged out of CUPC

-“Do Not Disturb” will block incoming IM’s -LDAP contacts (aka Non-CUPS) show up with no presence icon -IP Phone user enabled in CUPS will show status if off-hook-Changes user to “Busy” when…

Phone goes off-hookOutlook Exchange calendar shows appointment status (Free/Busy)

Ability to set custom status message (e.g. “Presenting at Unified Communications SEVT”

1.21.2

1.21.2

1.21.2

1.21.2

1.21.2


Cisco Unified Presence Server:LCS 2005 and MOC integration

Implements CSTA to CTI bridge to integrate with existing LCS 2005 interfaces

Provides click-to-dial, phone hook status reporting and general phone control from MOC client

Will migrate over time to a pure SIP solution for better scalability

MS Office Communicator user with Cisco Unified IP Phone


CUMM

Integration of GSM phones into the Unified Cisco Call Manger. SNR and Cisco Unified Mobility Manager


Enterprise Mobility:Cisco Unified MobilityManager and Mobile Connect

Cisco Unified MobilityManagerCisco Unified MobilityManager is the application server software that will deliver Mobile Connect, Mobile Voice Access, and other mobility servicesCisco Unified MobilityManager runs on the all the MCS-78xx server with Rel 1.2

Mobile Connect (MC)Mobile Connect is the end-user mobility service that delivers the single number, single voicemail box, device mobility functionality


Cisco Unified MobilityManager running Mobile Connect

Enterprise Network

Mobile Operator’s Wireless Network

Cisco UnifiedCallManager

IP Phones

Standard Mobile Phone(CDMA, TDMA, GSM)

Standard Mobile Phone(CDMA, TDMA, GSM)

INSI

DE

OU

TSID

E

1

2Cisco Unified

MobilityManagerServer

ENTERPRISE

1

2

Allows desktop pickupand Mobile phone pickup

MM server integrates with CCM, no interdependency on mobile SP

Unity Server

JTAPI

VXML


Mobile ConnectFeature Highlights

Simultaneous ringMultiple remote destinations (up to 4 – mobile, home, etc.)Single enterprise voice mailDesktop call pickupMobile phone call pickupMobile Voice Access No changes required with mobile phone or mobile cellular service providerCaller ID (given service provider support)Remote on/off

Allowed/Blocked call filtersSystem admin controllable user profile accessWeb-based admin for system admin and end-userCCM 4.x and 5.x compatible


Enterprise Mobility:Inside and outside the voice communications

Enterprise Network

Cellular Network /PSTN

CallManager

IP Phones

Dual-Mode Phone802.11+Cellular

Dual-Mode Phone802.11+Cellular

WLANAccessPoints

INSI

DE

OU

TSID

E

Mobility Manager

802.11

ENTERPRISE

802.11 Phones

2

3

Unity Server

Mobile Cellular Network / PSTN /

Internet

1

Target mobile workers:

Field salesService & support

Management


Enterprise Mobility:Dual Mode Nokia – E61,


Roadmap CM X

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 26

CCM 3.X

CCM 4.X

CCM 5.X

Cisco CallManager Releases

Shipping

4.2(3)

3.3(5)

4.1(3)

Windows 2000

4.0(2a)

Windows 2000

2005 2006

5.0(4)

Upgrade Path

5.1(1)

CCM 6.X 6.0(1)

Appliance Model

Planned

2007

4.3(1)

Appliance Model

4.2(1)

Windows Server 2003


Q and A

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