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A presentation Ashley Ransom and I did at the TexAAN conference 2011 and will present at NACADA Region 7 conference 2011. The presentation is about using appreciative advising to help a student overcome bad news and let the experience of choosing a second-choice major be a positive one.

TRANSCRIPT

  • 1. Silver medals
    Helping Students Adjust to a Second-Choice Major
    Patrick Morton Texas State University Round Rock Higher Education Center
    Ashley Ransom Texas State University San Marcos
  • 2. Outline:
    Introduction
    Appreciative Advising
    Delivering the Bad News
    Helping Students Adjust to a Second-Choice Major
    Conclusion
    Questions?
  • 3. Appreciative Advising: An Overview
    A series of steps or phases that intentionally use positive, active, and attentive listening and questioning strategies to build trust and rapport with students.
    Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
  • 4. Appreciative Advising Phases
    Disarm Put the student at ease by a warm welcome, a professional and comforting environment and giving your full attention
    Discover An attempt to find the values and strengths of the student by using positive inquiry and open-ended questions, active listening and reinforcement
    Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
  • 5. Appreciative Advising Phases
    Dream Encourage the student to let go of everything else and simply wish, then connect the dream with the values and strengths of the Discover phase
    Design Determine actionable goals and incremental steps needed to achieve what is put forth in the Dream phase
    Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
  • 6. Appreciative Advising Phases
    Deliver The follow-through of the Design phase, give the student positive support and encouragement as they move toward their goals
    Dont Settle Encourage and help the student forward in the goals, a time to challenge the student to exceed their own expectations rather than simply meet them
    Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
  • 7. Share
    Think of a time when you may have used Appreciative Advising
  • 8. *Disarm you with a smile
    The Disarm Phase should be used every time you interact with a student but it is crucial when delivering bad news.
    Advisor Tips:
    Greet them warmly with your full body facing the student
    2. Smile
    3. Good posture, but not rigid
    4. Remove distractions
    Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
    *Smashing Pumpkins. (1993). Siamese Dream.
  • 9. Advisor Tips continued
    4. Maintain eye contact
    5. Call student by name
    6. Use teamwork pronouns when possible we us
    7. Small talk
    8. Treat the student as you would have your son or daughter or best friend treated
    Disarm Phase
    Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
  • 10. Delivering Bad News
    Stick to the facts
    If relevant use personal disclosure, it shows empathy and triumph over adversity
    Focus on their potential, be sure to discuss the courses where they did well
  • 11. Let Them Grieve
    If advisors quickly dismiss students voluntary or involuntary abandonment of their plans for the future and encourage students to move on, advisors trivialize the predicament most students confront. Perhaps in hindsight, most students will see their loss as minor, but for most its anything but as they confront it. ~ Maura Reynolds
    Reynolds, M. M. (2004). Now What? Some thoughts on advising students in selective majors from a faculty member with no training as a counselor. Retrieved from NACADA Clearinghouse of Academic Advising Resources Web site: http://www.nacada.ksu.edu/Clearinghouse/AdvisingIssues/SelectiveMajors.htm
  • 12. Recover with Discover
    For the current advisor:
    I think we need to figure out a Plan B
    For the new advisor:
    I need to know what other majors are out there.
  • 13. Recover with Discover
    How to utilize the Discover Phase
    Use open-ended questions to discuss their passions and strengths: What do you like to do?
    Let them ramble and actively listen, feed it back to them
    Be non-judgmental and be authentic
    Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
  • 14. Recover with Discover
    Disclose when appropriate
    Affirm/rephrase what they say: I am impressed by
    Highlight initiative, praise proactive behavior
    Dont be afraid of silence
    Emphasis on their potential
    Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
  • 15. Discover Phase Activity
    Pair up and discuss the following:
    Tell me about a time where you feel you made a difference.
    Describe your most important accomplishment as an advisor.
  • 16. Discover Phase Questions for the Student
    Describe three life events that have made you who you are
    Since coming to this institution, what is something you have accomplished that you are proud of?
    Who are the most important role models in your life? Why?
    What qualities in these people do you hope to emulate?
    Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
  • 17. From Discover to Dream
  • 18. LISTEN
    Remind the student to be open to possibilities; there is more than one way to achieve their dreams
    Looking for connections to the values and strengths revealed in Discover Phase
    Dream Phase Tips for Advisors
    Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
  • 19. Dream Activity
    Think about one of your wildest dreams
    Narrow that down to a part you think would actually be achievable
    Now, what would you need to know/have in order to actually achieve this part of the dream?
    Name one step that you could do next week that would move you towards your own dream
  • 20. Dream Phase Questions for Students
    Twenty years from now, you are on the cover of a magazine. What magazine is it?
    When you were in grade school, what did you say you wanted to be when you grew up? What about now?
    If salary, education and time were irrelevant, what would be your ideal job?
    Bloom, J.L., Hutson, B.L., & He, Y. (2008) The Appreciative Advising Revolution. Champaign, IL: Stipes Publishing
  • 21. To Achieve the Dream
    • Your local Career Services Office
    • 22. Information on how to declare the new major
    • 23. www.rileyguide.com