should you hire it outsourcing companies in the philippines

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Should you hire IT Should you hire IT outsourcing outsourcing companies in the companies in the Philippines? Philippines? Why and What to Look for Why and What to Look for By Fern Carlos, Sourcefit: Custom By Fern Carlos, Sourcefit: Custom Offshore Staffing Solutions Offshore Staffing Solutions http:// http:// www.sourcefit.com www.sourcefit.com / /

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Outsourcing IT companies in the Philippines are in a region that is one of the most in-demand in the global IT outsourcing market. For 2012, the Asia-Pacific region’s annual contract value (ACV) hit $3.1 billion Yes! $3.1 Billion According to the Asia-Pacific TPI Index from The Information Services Group (ISG) This is a whopping 55% increase from the previous year’s figures The ISG report said that as “Europe struggled and the Americas remained flat” in this market The Asia-Pacific region’s number of contract awards showed a pattern of consistent growth. Take note: The Asia-Pacific region is a relatively smaller market than Europe and the US Why the continued growth and increase in demand? According to the ISG, here are some of the reasons:  Impressive performance by emerging markets  Contracts awarded in new segments And…  Impressive performance by business process outsourcing (BPO) firms. Asia-Pacific has excellent BPO growth in addition to ITO (information technology outsourcing) growth – ISG Outsourcing contracts awarded in the region in 2012 increased by 6 % year-on-year. The 2012 annual contract value (ACV) for the BPO market in the Asia-Pacific is $1.4-billion Yes, $1.4 Billion. This is 33 % higher than the previous year’s figure. The index also showed that the contracts awarded to BPO firms in the Asia-Pacific have doubled since 2007. So… Should you hire IT outsourcing companies in the Philippines? YES! The Philippines has some of the most sought-after IT-BPO firms in the global outsourcing market According to the Information Technology and Business Process Association of the Philippines (IBPAP): IT-BPO firms in the Philippines reached combined revenues of $13.4 billion in 2012 This is 22 % more than the 2011 revenue which hit $11 billion. Jobs in the IT-BPO industry are projected to hit 1 million by the first quarter of 2014 thanks to the increased demand from clients that prefer Philippine IT-BPO firms. - IBPAP BEFORE you hire outsourcing IT companies in the Philippines… Here are some tips on what to look for and what to avoid: LOOK FOR: An IT service provider that can explain tech issues to you in a way that even non-techies can understand. No jargon. No tech speak. Just clear, straightforward language when discussing how to resolve the IT issues. An IT support company that can keep tech issues at a minimum and under control A good IT support company is proactive. Prepares for, anticipates, and prevents tech issues. And always works on solutions to problems before they happen. Get excellent outsourcing results with careful planning, proper implementation, and a service provider that’s the right fit for your company’s requirements. Visit us at http://www.sourcefit.com/.

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Page 1: Should you hire it outsourcing companies in the philippines

  Should you hire IT Should you hire IT

outsourcing outsourcing companies in the companies in the

Philippines?Philippines?Why and What to Look for Why and What to Look for

By Fern Carlos, Sourcefit: Custom Offshore By Fern Carlos, Sourcefit: Custom Offshore Staffing Solutions Staffing Solutions

http://http://www.sourcefit.comwww.sourcefit.com//

Page 2: Should you hire it outsourcing companies in the philippines

Outsourcing IT companies in the Outsourcing IT companies in the Philippines are in a region that is Philippines are in a region that is

one of the most in-demandone of the most in-demand

Page 3: Should you hire it outsourcing companies in the philippines

Outsourcing IT companies in the Outsourcing IT companies in the Philippines are in a region that is Philippines are in a region that is

one of the most in-demandone of the most in-demand

in the global IT outsourcing market. in the global IT outsourcing market.

Page 4: Should you hire it outsourcing companies in the philippines

For 2012, the Asia-Pacific region’s For 2012, the Asia-Pacific region’s

annual contract value (ACV) annual contract value (ACV)

hithit $3.1 billion $3.1 billion

Page 5: Should you hire it outsourcing companies in the philippines

For 2012, the Asia-Pacific region’s For 2012, the Asia-Pacific region’s

annual contract value (ACV) annual contract value (ACV)

hithit $3.1 billion $3.1 billion

Page 6: Should you hire it outsourcing companies in the philippines

For 2012, the Asia-Pacific region’s For 2012, the Asia-Pacific region’s

annual contract value (ACV) annual contract value (ACV)

hithit $3.1 billion $3.1 billion

Yes, $3.1 billion. Yes, $3.1 billion.

Page 7: Should you hire it outsourcing companies in the philippines

According to the Asia-Pacific TPI Index According to the Asia-Pacific TPI Index from The Information Services Group from The Information Services Group (ISG)(ISG)

Page 8: Should you hire it outsourcing companies in the philippines

According to the Asia-Pacific TPI Index According to the Asia-Pacific TPI Index from The Information Services Group from The Information Services Group (ISG)(ISG)

This is a whopping This is a whopping 55% increase55% increase from from the previous year’s figuresthe previous year’s figures

Page 9: Should you hire it outsourcing companies in the philippines

The ISG report said that as “Europe The ISG report said that as “Europe struggled and the Americas remained struggled and the Americas remained flat” in this market flat” in this market

Page 10: Should you hire it outsourcing companies in the philippines

The ISG report said that as “Europe The ISG report said that as “Europe struggled and the Americas remained struggled and the Americas remained flat” in this market flat” in this market

The Asia-Pacific region’s number The Asia-Pacific region’s number of contract awards showed a of contract awards showed a pattern of consistent growth. pattern of consistent growth.

Page 11: Should you hire it outsourcing companies in the philippines

Take note:Take note:

The Asia-Pacific region is a relatively The Asia-Pacific region is a relatively smaller market than Europe and the smaller market than Europe and the USUS

Page 12: Should you hire it outsourcing companies in the philippines

Why the continued Why the continued growth and increase in growth and increase in demand?demand?

Page 13: Should you hire it outsourcing companies in the philippines

According to the ISG, here are some of According to the ISG, here are some of the reasons:the reasons:

Page 14: Should you hire it outsourcing companies in the philippines

According to the ISG, here are some of According to the ISG, here are some of the reasons:the reasons:

Impressive performance by emerging Impressive performance by emerging marketsmarketsContracts awarded in new segmentsContracts awarded in new segments

Page 15: Should you hire it outsourcing companies in the philippines

And….And….

Page 16: Should you hire it outsourcing companies in the philippines

And….And….Impressive performance by business Impressive performance by business process outsourcing (BPO) firms.process outsourcing (BPO) firms.

Page 17: Should you hire it outsourcing companies in the philippines

And….And…. Impressive performance by business Impressive performance by business process outsourcing (BPO) firms.process outsourcing (BPO) firms.

Asia-Pacific has excellent BPO growth Asia-Pacific has excellent BPO growth in addition to ITO (information in addition to ITO (information technology outsourcing) growth - ISGtechnology outsourcing) growth - ISG

Page 18: Should you hire it outsourcing companies in the philippines

And….And….Impressive performance by business Impressive performance by business process outsourcing (BPO) firms.process outsourcing (BPO) firms.

Asia-Pacific has excellent BPO growth Asia-Pacific has excellent BPO growth in addition to ITO (information in addition to ITO (information technology outsourcing) growth - ISGtechnology outsourcing) growth - ISG

Page 19: Should you hire it outsourcing companies in the philippines

Outsourcing contracts awarded in the Outsourcing contracts awarded in the region in 2012 increased by 6 % year-region in 2012 increased by 6 % year-on-year.on-year.

Page 20: Should you hire it outsourcing companies in the philippines

The 2012 annual contract value (ACV) The 2012 annual contract value (ACV) for the BPO market in the Asia-Pacific for the BPO market in the Asia-Pacific is is $1.4-billion$1.4-billion

Page 21: Should you hire it outsourcing companies in the philippines

The 2012 annual contract value (ACV) The 2012 annual contract value (ACV) for the BPO market in the Asia-Pacific for the BPO market in the Asia-Pacific is is $1.4-billion$1.4-billion

Yes, $ 1.4-billion. Yes, $ 1.4-billion.

Page 22: Should you hire it outsourcing companies in the philippines

The 2012 annual contract value (ACV) for The 2012 annual contract value (ACV) for the BPO market in the Asia-Pacific is the BPO market in the Asia-Pacific is $1.4-$1.4-billionbillion

This is 33 % This is 33 %

higher higher

than the previous than the previous

year’s figure. year’s figure.

Page 23: Should you hire it outsourcing companies in the philippines

The index also showed that the The index also showed that the contracts awarded to BPO firms in the contracts awarded to BPO firms in the Asia-Pacific have doubled since 2007.Asia-Pacific have doubled since 2007.

Page 24: Should you hire it outsourcing companies in the philippines

So…So…

Page 25: Should you hire it outsourcing companies in the philippines

Should you hire IT Should you hire IT outsourcing companies outsourcing companies

in the Philippines?in the Philippines?

Page 26: Should you hire it outsourcing companies in the philippines

YES!YES!

Page 27: Should you hire it outsourcing companies in the philippines

The Philippines has some of the most The Philippines has some of the most

sought-after IT-BPO firms in the global sought-after IT-BPO firms in the global outsourcing marketoutsourcing market

Page 28: Should you hire it outsourcing companies in the philippines

According to the Information According to the Information Technology and Business Process Technology and Business Process Association of the Philippines (IBPAP):Association of the Philippines (IBPAP):

Page 29: Should you hire it outsourcing companies in the philippines

According to the Information According to the Information Technology and Business Process Technology and Business Process Association of the Philippines (IBPAP):Association of the Philippines (IBPAP):

IT-BPO firms in the Philippines reached IT-BPO firms in the Philippines reached combined revenues of combined revenues of $13.4 billion $13.4 billion in in 20122012

Page 30: Should you hire it outsourcing companies in the philippines

According to the Information According to the Information Technology and Business Process Technology and Business Process Association of the Philippines (IBPAP):Association of the Philippines (IBPAP):

IT-BPO firms in the Philippines reached IT-BPO firms in the Philippines reached combined revenues of combined revenues of $13.4 billion $13.4 billion in in 20122012

This is 22 % more than the 2011 This is 22 % more than the 2011 revenue which hit $11 billion. revenue which hit $11 billion.

Page 31: Should you hire it outsourcing companies in the philippines

Jobs in the IT-BPO industry are Jobs in the IT-BPO industry are projected to hitprojected to hit

1 million 1 million by the first quarter of 2014 by the first quarter of 2014 thanks to the increased demand from thanks to the increased demand from clients that prefer Philippine IT-BPO clients that prefer Philippine IT-BPO firms. firms.

- IBPAP - IBPAP

Page 32: Should you hire it outsourcing companies in the philippines

Jobs in the IT-BPO industry are Jobs in the IT-BPO industry are projected to hitprojected to hit

1 million 1 million by the first quarter of 2014 by the first quarter of 2014 thanks to the increased demand from thanks to the increased demand from clients that prefer Philippine IT-BPO clients that prefer Philippine IT-BPO firms. firms.

- IBPAP - IBPAP

Page 33: Should you hire it outsourcing companies in the philippines

BEFORE you hire outsourcing IT BEFORE you hire outsourcing IT companies in the Philippines…companies in the Philippines…

Page 34: Should you hire it outsourcing companies in the philippines

BEFORE you hire outsourcing IT BEFORE you hire outsourcing IT companies in the Philippines…companies in the Philippines…

Here are some tips on what to look for Here are some tips on what to look for and what to avoid:and what to avoid:

Page 35: Should you hire it outsourcing companies in the philippines

LOOK FOR:LOOK FOR:

An IT service provider that can explain An IT service provider that can explain tech issues to you in a way that even tech issues to you in a way that even non-techies can understand. non-techies can understand.

Page 36: Should you hire it outsourcing companies in the philippines

LOOK FOR:LOOK FOR:

An IT service provider that can explain An IT service provider that can explain tech issues to you in a way that even tech issues to you in a way that even non-techies can understand. non-techies can understand.

No jargon. No jargon.

Page 37: Should you hire it outsourcing companies in the philippines

LOOK FOR:LOOK FOR:

An IT service provider that can explain An IT service provider that can explain tech issues to you in a way that even tech issues to you in a way that even non-techies can understand. non-techies can understand.

No jargon. No jargon.

No tech speak. No tech speak.

Page 38: Should you hire it outsourcing companies in the philippines

LOOK FOR:LOOK FOR:

An IT service provider that can explain An IT service provider that can explain tech issues to you in a way that even tech issues to you in a way that even non-techies can understand. non-techies can understand.

No jargon. No jargon.

No tech speak. No tech speak.

Just clear, straightforward language Just clear, straightforward language when discussing how to resolve the IT when discussing how to resolve the IT issues. issues.

Page 39: Should you hire it outsourcing companies in the philippines

LOOK FOR:LOOK FOR:

An IT support company that can keep An IT support company that can keep tech issues at a minimum and under tech issues at a minimum and under controlcontrol

Page 40: Should you hire it outsourcing companies in the philippines

LOOK FOR:LOOK FOR:

An IT support company that can keep An IT support company that can keep tech issues at a minimum and under tech issues at a minimum and under controlcontrol

A good IT support company is A good IT support company is proactive.proactive.

Page 41: Should you hire it outsourcing companies in the philippines

Prepares for, anticipates, and prevents Prepares for, anticipates, and prevents tech issues.tech issues.

Page 42: Should you hire it outsourcing companies in the philippines

Prepares for, anticipates, and prevents Prepares for, anticipates, and prevents tech issues.tech issues.

And always works on solutions to And always works on solutions to problems before they happen.problems before they happen.

Page 43: Should you hire it outsourcing companies in the philippines

Get excellent outsourcing results with Get excellent outsourcing results with careful planning, proper careful planning, proper implementation, and a service provider implementation, and a service provider that’s the right fit for your company’s that’s the right fit for your company’s requirements.requirements.

Page 44: Should you hire it outsourcing companies in the philippines

Get excellent outsourcing results with Get excellent outsourcing results with careful planning, proper careful planning, proper implementation, and a service provider implementation, and a service provider that’s the right fit for your company’s that’s the right fit for your company’s requirements.requirements.

Visit us at Visit us at http://http://www.sourcefit.comwww.sourcefit.com//..

Page 45: Should you hire it outsourcing companies in the philippines

Get excellent outsourcing results with Get excellent outsourcing results with careful planning, proper implementation, careful planning, proper implementation, and a service provider that’s the right fit and a service provider that’s the right fit for your company’s requirements.for your company’s requirements.

Visit us at Visit us at http://http://www.sourcefit.comwww.sourcefit.com//..

Design and text by:Design and text by:Fern Carlos, Sourcefit: Custom Offshore Staffing Solutions Fern Carlos, Sourcefit: Custom Offshore Staffing Solutions http://http://www.sourcefit.comwww.sourcefit.com//