Shawn Schmidt Resume - Revised
Post on 14-Feb-2017
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schmidtshawn37@YAHOO.COM | 852 e. PATTON dRIVE pALATINE, il 60074 | (847) 452-7621
Operations Manager with over 13 years experience directing new start-up and profitable Freight Forwarder operations. Looking to obtain a position within a 3PL, Direct Shipper or Freight Forwarder environment. I am also open to other transferrable business modes as well.
Strong experience and education in operations management, involved in managing a team, billing, scheduling, along with networking and managing both agents and carriers. Outgoing, consultative communication style, building rapport and long-term relationships with a diverse client base, understanding business goals and proposing solutions. Excellent presentation and closing skills. Organized, productive, energetic, and enthusiastic, setting priorities, executing tasks, solving problems, meeting deadlines, and following-through on all details. Technical skills: CargoWiseOne and ediEnterprise, Ship Trak, Omnitracs Sylectus, DAT Solutions, Macropoint Lite, (Shipment execution, customized reporting and freight payables), Microsoft Office (Word, PowerPoint, Excel, Outlook). Recognized by owners and clients as a goal-focused leader who consistently exceeds expectations.Experience
A proven expertise directing profitable freight operations management. Providing worldwide logistics solutions, including all modes of transportation (domestic air, ground, LTL, FTL, expedite, rail, heavy-weight, white-glove and international air/ocean). Capabilities include implementation of new startups, leveraging strong agent network relationships and having advanced knowledge in leading staff to exceptional customer service. A high-level performer and enthusiastic leader with an excellent work ethic and ability to react and adapt to fluid operational situations. Proven ability to motivate, influence, and inspire associates.
ICE Corp Chicago Branch Manager, Bensenville, IL November 2016- December 2016
Hired to help start a Chicago-based company (parent company is in Canada) Worked extremely hard even though my niche was not Ocean freight Great up and coming company once they place the right people in the right positions
Par Logistics Operations Manager, Schaumburg, IL January 2016- July 2016
Promoted to Operations Manager within two weeks of start date Direct manager for 20-25 employees (Operations and Customer Service) Established new corporate policies and documents Created a Company Handbook, new PTO policy and Weekly Operations Report Redesigned the company bonus structure for Load Planners based off total profit. Improved the workflow process for customer quoting. Implemented new customer contract to help alleviate time spent quoting
Restructured both Operations and Customer Service to better fit the strengths of each employee
Air Ground Logistics Operations/Sales Manager, Bensenville, IL January 2011- July 2015
Fully responsible for the companys inception in Jan. 2011 -- working with independent brokers to select office location, negotiating with vendors on furniture, facilitating IT related start-up plans, recruiting, sales, and operations.
Responsible for integrating all modes of transportation into the company profile (Domestic and International Air, Ocean, LTL, FTL, Intermodal and all specialized modes)Extensive knowledge regarding industry capabilities allowing for profitable onboarding of new and support of existing customers Sales and Operations manager/liaison performing any issue resolution and client proposal close Lead Sales and Operations performance review bi-weekly meetings Ability to establish competitive Tariffs for customers resulting in 40% growth over 4 years Directed company P&L and developed annual budgets, employee commission plans, and forecasting
Relationships with a wide-ranging agent network allowing for superior cost effect service Directed 700 agent startup network resulting in superior cost effective service Designated TSA Coordinator Assembled a highly skilled Operations Team through strategic hiring Setting Schedules for Ops and Sales planning Led Finance group to ensure AR/AP met supplier and client terms Reported Direct to Owner/President of Company
Managed Transportation - Operations Manager, Elk Grove Village, IL October 2009- January 2011
Single handily responsible for cold start-up of the company Negotiated with various vendors selecting and placing office location, furniture, supplies, IT, recruitment of operations, customer service, HR, accounting and sales. Trained Team in operational duties, billing, human resources and general sales Established internal and client standard operational procedures to exceed SLAs Directed agent startup network and Ops team hiring to drive cost effect profitable service Responsible for company P&L, AR/AP, Day-to-day Operations, Cargo Sales and TSA Security Coordinator Delivered profitable return Year 1 --- Grossing $800,000.00 at 33% GP
LMJ Logistics - General Manager/Operations Manager, Bensenville, IL February 2008 August 2009
Relocated operations and directed agent startup Created a new Chicago Branch from the ground up Recruited a staff comprised of Customer Solution Specialists and National Sales Executives In charge of the monthly P&L, reporting directly to the owner in New Jersey Generated 5 times our target goal in the first 6 months Target $200,000.00 --- Generated $1,000,000.00 Responsible for all modes of transportation (Domestic and International) Introduced additional modes of transportation (Domestic) to pre-existing mode (International Only)
Blitz Logistics Operations Manager, Elk Grove Village, IL February 2005 February 2008
Personally managed and designed operating procedures for a Freight Forwarder startupAssisted with all aspects of the start-up including identifying office space, IT infrastructure setup, and recruiting
Full accountability for office P&L which delivered over $1 million contribution margin in the first year.
Established agent and carrier network both domestically and internationally with world-wide coverage TSA Security Coordinator for the company Responsible for business plans, Customer Pricing and all General Cargo executions Tripled profit in 12 months --- 1Q: $350,000.00 --- 4Q: $1,200,000.00
Pegasus Logistics, Operations/CSS, Itasca, IL February 2003 February 2005
Recognized as the top CSR/Ops employee within a year Lead CSR driving improvements in shipment to cash transaction execution for CSS team
Parkland College (1999-2000) Champaign, ILOakton CC (1998-1999) Glenview, ILGlenbrook South HS (1993-1997) Glenview, IL
Kevin Keller 847-208-9031Scott Stevens 708-522-5816Dean White 708-299-5725