sharepoint & bpm: kill the things that kill productivity

Download SharePoint & BPM: Kill The Things That Kill Productivity

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Steve Russell, 25 year technology veteran, shares how to resolve six of the main stumbling blocks to analyzing and managing typical business problems using SharePoint and BPM.

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  • 1. Kill the Things that Kill Productivity? Steve Russell SVP of Research and Development and CTO, Global 360 Copyright 2010 EndUserSharePoint.com
  • 2. Kill the Things That Kill Productivity About the Author Steve Russell is the SVP of Research and Development and CTO for Global 360 Inc., based in Dallas Texas. He has over 25 years of experience as a technologist developing enterprise process and document management software platforms. Steve has extensive experience with large, mission critical systems development and deployment within Fortune 2000 companies. Global 360 is an independent provider of process and document management solutions. For more than 20 years Global 360 has helped more than 2,000 customers in 70 countries reduce paper, automate processes, and empower individuals to deliver increased productivity, service levels, and business performance while reducing operational costs. About EndUserSharePoint.com EndUserSharePoint.com is a community of SharePoint authors dedicated to providing support and encouragement for the SharePoint End User. The site receives 50,000 unique page views a week, has a Weekly Newsletter subscription base of 13,500 readers and handles hundreds of questions weekly through the Stump the Panel: SharePoint Q&A Forum. 3|Page
  • 3. Kill the Things That Kill Productivity Forward by Mark Miller, Founder and Editor of EndUserSharePoint.com As the SharePoint product has matured, so has the SharePoint End User. We all worked together when SharePoint 2007 came out. We coalesced as a community with the need to share information on how to ride this unwieldy beast. Maturity within the SharePoint market means moving to the next level, working through business problems, not just standing up SharePoint sites to act as document repositories and simple collaboration environments. When Steve Russell approached me about writing a series of business articles for EndUserSharePoint.com, my initial response was Hell yeah! What Steve does here is echo the basic business principles, the thought processes needed for improving existing systems. Read these six articles and think about what it means to your own business processes. Most of us will recognize ourselves in just about every one of these. Use the articles as a roadmap, working through each one-by-one to generate in- house conversation about what your team can do to make your work life better. Your business will be better for it. Mark Miller Founder and Editor, EndUserSharePoint.com 4|Page
  • 4. Kill the Things That Kill Productivity Contents About the Author ....................................................................................................3 About EndUserSharePoint.com ..............................................................................3 Forward by Mark Miller, Founder and Editor of EndUserSharePoint.com ...........4 Introduction ................................................................................................................6 Part 1: Doing the Same Thing Over and Over ...........................................................9 Part 2: Playing the Waiting Game ...........................................................................12 Part 3: Thats Not What We Do (Anymore) ............................................................14 Part 4: Did You See That? .......................................................................................16 Part 5: Something Went Wrong ...............................................................................19 Part 6: A Little Help Here! ...................................................................................22 Thank You................................................................................................................24 5|Page
  • 5. Kill the Things That Kill Productivity Introduction When the financial markets fell apart, the party ended almost overnight. Companies slashed payrolls and those who remained were left to deal with the balance of the work. Doing more with less (i.e. improving productivity) is the only answer we had. And, in fact, productivity has increased 6.3 percent over the past four quarters, the biggest 12-month increase since 1962. Yet, the productivity increase in the last quarter was the smallest in a year, showing companies are reaching the limits on efficiency. *Is your company reaching its limits on efficiency? Perhaps it seems that way but what if you are still not efficient enough? I try to answer this question by looking at how to use SharePoint to Kill the Things the Kill Productivity in your company. Through a series of postings, I will present a set of productivity killers and strategies for leveraging SharePoint to address them. There are two common themes underlying these strategies. The first is adoption of SharePoint as something much more than a platform for collaboration and knowledge sharing with enterprise documents. While collaboration and document sharing has been central to the growth of SharePoint, SharePoint is quickly becoming a platform for core business applications. This isnt to say that all business applications should be re-implemented on SharePoint. That may make sense in some situations but most of the productivity killers inherent in business applications today can be addressed by integrating existing business applications with SharePoint. The second theme is that when looking at productivity killers, it is important to take a process approach to analyzing and addressing the problem. Adopting a process-centric view of your business is essential for evaluating productivity issues in the right perspective. Through a process lens, you can see redundancies, bottlenecks, gaps, mistakes, and other inefficiencies in business processes. Solutions for these opportunities can then be assimilated into the design and implementation of your SharePoint applications. SharePoint 2010 offers improved workflow capabilities for basic, procedural types of activities, and it integrates well with SharePoint-friendly BPM platforms for more complex business process automation. 6|Page
  • 6. Kill the Things That Kill Productivity I will build on these themes in the productivity killer posts and explore key productivity challenges and ways to address them. Below are the posts that I am planning. 1. Repetitious Work Doing the Same Thing Over and Over: From one customer, transaction, or event to another, automating the operational steps in your processes enhances productivity. 2. Missing/Incomplete Information Playing the Waiting Game: Everyone in an organization is connected through business processes, and the information dependencies between processes link your productivity together. 3. Dated Processes and Procedures Thats Not What We Do (Anymore): Subtle, continuous change creates extra steps and work-arounds that can only be managed when users have the ability to maintain and enhance their work environments. 4. Low Morale Did You See That?: Outstanding performance needs to be recognized and rewarded in order to motivate everyone to do their best. Low morale and lack of motivation drain productivity. 5. Rework/Poor Quality Work Something Went Wrong: When mistakes are made, the additional effort to fix things multiplies the work effort by two to three times. Getting the job done right the first time, and avoiding repeated mistakes are essential to improved productivity. 6. Lack of Expertise A Little Help Here!: You cant know everything all of the time, and when the odd situation comes up, you need to know where to get answers. Collaborating with your peers and knowing who the experts are avoids the productivity pitfall of getting stuck. 7. I will be posting on each of these over the coming days. Let me know your thoughts throughout this series of postings. Im interested in hearing about your experiences, and other ideas, thoughts, comments as to what impacts productivity in your organizations and how SharePoint can be the platform for business applications. 7|Page
  • 7. Kill the Things That Kill Productivity *Chandra, Shobhana and Homan, Timothy R. (2010). U.S. Economy: Productivity Holds Up, Claims Decrease (Update1). Retrieved 11 May 2010 from Bloomberg Businessweek: http://www.businessweek.com/news/2010-05-06/u-s- economy-productivity-holds-up-claims-decrease-update1-.html Ori

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