shared services canada - transformation initiatives
DESCRIPTION
Benoit Long, Senior Assistant Deputy Minister, Transformation, Service Strategy and Design at Shared Services Canada (SSC), provides an update on the Department’s transformation initiatives and share information on the SSC transformation model that will enable the government to generate savings, increase security, and improve services to Canadians. Mr. Long explains how engagement, within the Department, the government and with the industry, is intrinsic to harnessing a more effective technology platform for the Government of Canada and to SSC’s ability to achieve the desired outcomes.TRANSCRIPT
IT Service Transformation – a View from
inside the Government of Canada
Government Technology Exhibition and Conference (GTEC) October 9, 2013
Ottawa Convention Centre
Room: Room 210, 2nd Level
Time: 11:00 a.m. – 12:00 p.m.
Benoît Long
Senior Assistant Deputy Minister
Transformation, Service Strategy and Design
Outline
• Background and Context
• A Year in Review
• Shared Services Canada (SSC) Transformation
Timelines
• SSC Realities
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3
A New Organization
with an IT
Focus
CONSOLIDATE
STANDARDIZE
RE-ENGINEER
Raison d’être
Reduce costs
Improve security
Maximize efficiencies
Minimize risks
Shared Services Canada Background / Context
Budget
2011
4
EMAIL • Transformed the procurement process
• Completed the procurement process with industry
• June 25, 2013: contract awarded to Bell and CGI Systems
• June 2013: Cabinet support for Transformation Plan • July 17, 2013: hosted industry engagement day on data centre
platform • Developed concensus between SSC and industry on fundamental
directions on technology and service orientation • Centre de données Ouest de Quebec: created horizontal teams
across SSC; opening of first development data centre coming soon
• June 2013: Cabinet support for Transformation Plan
• July 9, 2013: hosted Industry engagement day for GC Network and Wide-Area network
• Implemented Government Enterprise System (GENS) in 130 of 3850 buildings
• January 2013: launched two-step procurement process to strengthen the supply chain integrity
DATA CENTRES
TELECOMMUNICATIONS
CYBER AND IT SECURITY
A Year in Review
5
Canadians
GC Network Regional and International Carriers
(377 000 users; 3 580 buildings)
Internet
Businesses
Governments
Mix of ownership
• Reuse of existing Crown real property assets
• Public-private partnerships (P3s)
• Outsourcing ownership and maintenance to the private sector
Virtual Private Cloud
Production X
Development
Production Y
Sensitive Data Enclaves
Allies (International)
Business Continuity
Ente
rpri
se
Secu
rity
Geographic Diversity
• Six data centres in pairs for high performance and availability
• Data centres in diverse locations for disaster tolerance
GC Network
377 000 users
3 580 buildings
Third Pair
Production XYZ Production XYZ
Development ABC
En
han
ce
d E
nte
rpri
se
Se
cu
rity
Supercomputer
Cyber threats
Data Centre and Networks Target End State Simpler, Safer and Smarter
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Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Fiscal Year (FY) 13/14 FY 14/15 FY 15/16 FY
18/19 FY
19/20
NETWORKS
EMAIL & BB10
Wave 0 complete
Wave 1 complete
Wave 2 complete Wave 3 complete
Migration Complete
DATA CENTRE
Centre Données Ouest Quebec / Development 1 Complete
Production 2 Established
McDonald Cartier Data Centre / Development 2 Refurbishment Complete
Borden / Production 1 Expansion Complete Borden /Production 1 Interim Established
Production 4 Established Production 3 Established
Building-by-building migration begins
CYBER & IT SECURITY
WORKPLACE TECHNOLOGY DEVICES
Pilot Business Case
Software Service Design
Hardware Service Design
Software Sourcing Strategy
Hardware Sourcing Strategy
FY 16/17 FY 17/18
Security Operations Centre Release 1
Network Security Transformation Plan Identity Credential Access Mgmt Release 1
Security Operations Centre Release 2
Security Operations Centre Release 3
BB10 Pilot (SSC, TBS, Foreign Affairs and Trade Development Canada Execute Wave 1
PRODUCTION
DEVELOPMENT
SCIENTIFIC Science Data Centre Replacement Complete
GCNET WAN
WIFI / LAN
VIDEO- CONFERENCE
GC Service Established
Strategy for Multi-Tenant buildings & trusted
source guests Pilot
Managed Security Service Contract Award & Migration
Release 2 / Initiate Consolidation Consolidate / Migrate
CYBER SECURITY
IT SECURITY
GC SECURE INFRASTRUCTURE
PROVISIONING SERVICES
SUPPORT SERVICES
CONTACT CENTRE
HOST. IP - VOICE
Transformation Timelines
BB10 rollout complete
Supercomputing Consolidation Complete
Migration Complete Building-by-building migration begins
Consolidation Complete
Migration Complete Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services
Migration Complete Building-by-building migration begins
Pilot Contract Award
Contract Awards
Contract Award
Contract Award (s)
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Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 FY 13/14 FY 15/16 FY 14/15
Transformation Timelines – Email and BB10
EMAIL & BB10
Wave 0 complete
Wave 1 complete
Wave 2 complete
Wave 3 complete
BB10
Pilot (SSC, Treasury Board Secretariat of Canada, Foreign Affairs and Trade Development Canada)
Execute Wave 1 BB10 rollout complete
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DATA CENTRE
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1
DEVELOPMENT
PRODUCTION
SCIENTIFIC
Centre Données Ouest Quebec / Development 1 Complete
Borden / Production 1 Interim Established
Production 2 Established
FY 13/14 FY 15/16 FY 14/15
Transformation Timelines – Data Centre
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NETWORKS
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1
GCNET WAN
WIFI/LAN
VIDEO- CONFERENCE
CONTACT CENTRE
HOSTED IP - VOICE
Building-by-building migration begins
Strategy for Multi-Tenant buildings & trusted
source guests Pilot
GC Service Established
FY 13/14 FY 15/16 FY 14/15
Transformation Timelines - Networks
Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services)
Building-by-building migration
begins
Building-by-building migration begins
Contract Award (s)
Contract Award
10
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1
CYBER SECURITY
IT SECURITY
GC SECURE INFRASTRUCTURE
CYBER & IT SECURITY
Security Operations Centre Release 1
Security Operations Centre Release 2
Security Operations Centre Release 3
Managed Security Service Contract Award & Migration
Release 2 / Initiate Consolidation
FY 13/14 FY 15/16 FY 14/15
Transformation Timelines – Cyber and IT Security
Network Security Transformation Plan
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Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1
WORKPLACE TECHNOLOGY DEVICES
PROVISIONING SERVICES
SUPPORT SERVICES
Pilot Business Case
Software Service Design
Hardware Service Design
Software Sourcing Strategy
FY 13/14 FY 15/16 FY 14/15
SSC Transformation Timelines – Workplace Technology Devices
Hardware Sourcing Strategy
Pilot Contract Award
Industry Day
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• Governance
• Timeliness
• Complexity
• IT
Infrastructure
Roundtable
ENGAGEMENT COLLABORATION
TRANSFORMATION
• Procurement
• Smart Sourcing
• Solution & Outcomes
Focused
• Innovation
• Change Management
• Architecture
Framework Advisory
Committee
• Consolidation
• Standardization
Forums / Events: • CIO Council, Public Sector CIO Council
• CIO Forum
• Government Technology Exhibition and Conference (GTEC)
• Executive Summit, Developing Professionalism in Informatics
(DPI)
• Public Sector Chief Information Officers Council (Canada)
SSC Consults: • SSC’s 43 Partner departments/agencies
• Industry
– Industry Engagement Days
– IT Infrastructure Roundtable and Advisory Committees
• Bargaining Agents
SSC hosts multiple engagement activities with partner organizations and industry which help
review and refine its transformation plans
Shared Services Canada Realities
Thank you!
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