sfs solution overview

www.sfs.com.tr - Strictly Confidential -

SFS Insurance Solutions


Ensuring Success with Technology

to Differentiate Insurance Players


01SFS at a Glance


Customers

Solutions

Success & Awards

11 Insurance Companies in Turkey , 1 in Azerbaijan, 1 in India

8 of them Multinational Insurance Companies

> 5,000 Broker & Agents, 6 Banks, Airways, Travel Agencies

Enterprise Insurance Solution – SOA, WEB, Mobile, CRM, BPM

Vertical & Horizontal Software Components

Microsoft The Best Project

Selected for ECGC Insurance / India & Pilot Project for AXA Gulf

Communication Framework for 22 Insurance Companies

One of the First 15 Biggest Vertical Software Company (Interpro)

Agenda

Busines Values2

Customer Success Stories3

Sample Project Implementations 4

Solutions Overview5

Innovative Service Network & Integration Framework – Inet SFS at a Glance1


SFS at a Glance

General

Strategy

Organization

23 years of insurance & financial services expertise

Market leader in Insurance Solutions

ISO 9001:2008 Certification & CMMI Certification Focus

Efficiency, Standardization, Profitability in Insurance Industry

Expanding to Europe, CIS and Asia Markets through partners

Continuous R&D & Competitive Advantages for Customers

More than 100 Employees

20 R&D, 65 Software Experts, 20 Other

Experienced Team (Average 10 years) with low turnover


Strategies

Companies need to build strategies based on their targets

Functionalities

Strategies needs functionalities

Systems

Functionality needs systems to apply

SFS


Customers

9 Insurance Companies in Turkey , 1 in India



Communication Framework for Insurance Community

SFS at a Glance


01SFS at a Glance


Customers

Solutions

Success & Awards






AIG MEMSA & Norwich Union The Best Solution





Financial & Payment Solutions Integrated with Banks

Agenda

Busines Values2



Solutions Overview5



Business Values

Insurance Use Cases – Policy Administration

Effective Rating Engine (Tariff Management) Quick Product Deployment-Time2Market Pro-active market penetration Strong Sales Channel Development

Sompo is the largest profitable company since 2004

Cardif increased total premium production by 300 %

Liberty increased total premium production by 400 %


Business Values

Insurance Use Cases - Claims Management

Increase claims processing rates Integrating claims documents into the processes Consistent claims handling Real-time visibility into claims status ensuring

deadlines are met Efficient Cost & Fraud Management Automated SMS and e-mail to all related parties

Liberty Turkey runs their complete claims management process on SFS

Ray Insurance (VIG) increased the claims processing rate by 30%

Reduces expenses and claims payments with SFS


All case participants have access to all information related to a case

Improved ability to solve customer queries

Improved case decision making with monitoring and alerting

Empowering the case participants Enabling collaboration between case participants Monitor & react to case relevant events Ensure compliancy & transparency Identify case resolution patterns and learn from

them

Business Use Cases – Process Management (E-BPM)

Business Values


01SFS at a Glance


Customers

Solutions

Success & Awards








Agenda

Busines Values2



Solutions Overview5



• Increased savings by reducing expenses and claims payments and increased productivity, thanks to consistent handling of all claims, e.g. alerts sent automatically when issues or bottle-necks are detected

• Global Rules and Regulations• Data Sharing• Security Standards• MultyCompany• Global AIG Standards

– Early Warning Report– Standard Reports-CL 106, MOR, OGIS 85,

OPI– Major minor lines and class peril codes

ISSUE:Speed up invoice administration

ISSUE:AIG Standard Reports & Claim Process

Customer Success Story s



ISSUE:Integration with AIG Sales Partners(Banks and Alternative Distribution Channels )

• Bank Channels– HSBC

• Alternative Distribution Channels– Turkish Airlines– Pegasus– Amadeus– IDO– Electroworld– Teknosa– Dreams




• Up to 60 percent more claims to be processed

• Winsure E-BPM automates business processes in the Claim department, reduces customer response time to reach higher customer satisfaction.


ISSUE:Claim process improvement


• Cardif increased total premium production by 300 %

• Full integration on Bancassurance – All TEB & Fortis Branches


ISSUE:Automating processes in premium production



01SFS at a Glance


Customers

Solutions

Success & Awards










Agenda

Busines Values2



Solutions Overview5



Sompo Japon

Insurance

Project Duration: 6 months, 450 Agents and 145 Central Users, 90 Products

Conversion: Start up Company

Solutions: All Back & Front Office Solutions

LibertyInsurance


Conversion: > 3 Million Policies, > 400 k Claim Files and > 2 Million Customers


Project Casess


Ankara Insurance

Project Duration: 3 + 3 months, 550 Agents and 165 Central Users, 200 Products

Conversion: > 3 Million Policies, > 500 k Claim Files and > 3 Million Customers


Ray Insurance


Conversion: Over 3 million policy and claims files


Project Casess


01SFS at a Glance


Customers

Solutions

Success & Awards









Agenda

Busines Values2



Solutions Overview5



Solutions Overview

Insurance Vertical Segment Components

Claims Relationship Management(WinSure Claims)

Executive Management System & BI (WinSure Execusys)

Reinsurance Management (WinSure Reinsurance)

MultiChannel Management (WinSure EChannel)

Marketing Mix Designer (WinSure Designer)

Horizontal Segment Components

Enterprise Business Process Management (SFS EBPM)

Contract Management (SFS Contract)

Integration Framework under ESB (Inet)

General Ledger (SFS GL)

EcoSystem Management (SFS Custo)

Enterprise Spend Management (Winspend)

Payment Integrator (SFS PayNet)

Operational & BI Cockpit (SFS Monitors)

AR/AP Management (SFS AR/AP)

PreSales Management (SFS PreSales)

SFS Portals

Our Kernel with Enterprise BRM (Providing components all kinds of technologies)

Policy Management(WinSure Policy)


Solutions Overview


Rule Based Structure - Implement What You Think

Agile - Time To Market Advantages – No Programming – Apply At All Channels

Flexible – Supports All Kinds Of Strategies, All Lines

Secure - Marketing Mix Stays with the company

Documentable – Marketing mix & strategies

Manageable – Easy change management

Division of Work

Customer : Improving Strategy & Marketing Mix

SFS : Improving designs & components , R&D

Service & Implementation Partner : Keeping the service levels high


Supports Dynamic Pricing Models & Strategies Ready for All Levels Of Information & SubModels

A SAMPLE OF DYNAMIC PRICING MODEL SUPPORTED BY WinSure Designer+


How Must be an Insurance System?

All must be without changing single line of system source codes but with rule definitions by using the Insurance Designer (EBRM)

Straight Through

Processing

Zero E-Mail

E-Collaboration with Insurance

Community

Sales Channels Operations as

collections claims reinsurance...

Integrated EBPM in the company ecosystem

Insurance e-collaboration network with ACORD base standardized data exchange and services


INTELLIGENT COMMUNICATION

Intelligent Visibility & Flows Intelligent Clause Attachments Intelligent Preprepared Texts

Intelligent Risk Selection Intelligent Lists

Realtime Agencies (All Lines) Realtime Customers (Marine)

Sophisticated Banc InsuranceInnovative Alternative Distribution

Channels

Straight Through Processing – Intelligent SalesDecreasing Head Counts & Increasing Customer Service


How Must be an Insurance System?

100% Personalization Multicompany Multilingual Multicurrency Multichannel Mobile Support Cloud Compatible

EBRM Based EBPM Based CRM Based Component Based SOA Based DMS Based Web Based

Sales Oriented Service Oriented Performance Oriented Profit Oriented Network Oriented(Colllaboration with Insurance Community)


How all Insurance and Insurance ecosystem players may work Collaboratively within a common network?

It is operable countrywide or within privately owned ecosystem


Thank You