setting up for success: school technology
TRANSCRIPT
6/19/2015
SETTING UP FOR SUCCESS:SCHOOL TECHNOLOGY
Hosted By: Curtis MarshallMarketing [email protected]
Laura Ann GoodwinAccount [email protected]
Christopher L. CheukAccount [email protected]
Agenda
Today’s Challenges
What’s At Stake?
Set Up Best Practices
Metrics & Key Performance Indicators (KPIs)
Resources
Product Demo
What Are Your Top Challenges?
IT leaders see digital content as a top strategic priority with 83% reporting that digital materials will account for over 50% of education resources in the next 3 years.
According to the survey, 34% report budget increases for this year, while 66% will see flat or declining budgets. In 2013 only 19% indicated an increase in budget.
47% of IT leaders that participated in the survey, noted that budgets are not adequate to meet school board expectations.
Source: 2nd Annual CoSN IT Leadership Survey
What Are Your Top Challenges?
More than 27% reported their staff had increased this year, a 13% improvement over the 2013 survey increase in budget. 72% reported that staffing has remained the same or decreased despite the rise in IT assets. More than 57% of respondents report limited staff that works in a reactionary mode more than half of the time.
Staffing increase Same or less staffing levels despite more
assets to manage
No time to implement new technology into the classroom
27%
72%
59%57%
Limited staff working in
reactionary mode
What Are Your Top Challenges?
• Verbal Requests
• Stopped in the Hall
• Paper Forms
• Faxes
• Emails
• Post It Notes
• Phone Calls
• Legacy Help Desk
Tools
What’s At Stake?
How Efficient Are We?
• A solution that streamlines
process from support request
to resolution
• Efficient IT help desk ticket
system is a vital step in
maintaining a high level of
customer service
Request
Com
mun
icat
e
Repair
Approve
How Efficient Are We?
How Efficient Are We?
Requesters
Request
Com
mun
icat
e
Repair
Approve
How Efficient Are We?
Automating Routing
Request
Com
mun
icat
e
Repair
Approve
How Efficient Are We?
Technicians
Request
Com
mun
icat
e
Repair
Approve
Track and Communicate back
to Requesterautomatically
How Efficient Are We?
Request
Com
mun
icat
e
Repair
Approve
You Had Me At Hello
Work Queues
• Ability to assign individually as well as…..• Give multiple users access to general “in-box” for tickets
Questionnaires
Queries on home page
• “Advanced searches” for your
home page• Can control who has access
to query details• Grant access to entire role
OR a specific user
Unprocessed incidents on home page
Routing
Metrics
Reporting Made Easy!
Saved Actions
• Create a saved action to easily run search/report again
• Have search/report run automatically on preset frequency to be emailed to you
• Advanced searches
• Reports
Saved Actions (continued)
OR
Saved Actions can be located a few ways. The first can be located by clicking on “Saved Actions” from the Home screen of your SchoolDudeapplication, under the InformationAnalysis section. From here, click onthe title of the action you would liketo open, and then press the “Search Now” or “Print This button”.
The second way to locate a Saved Action is from the Advanced Search or Reports page. At the top of each page you’ll see a “Saved Search/Report” drop down. Inside each drop down is a list of your Saved Actions to choose from. Once youselect a Saved Action, the page will refresh and populate your selections,then press the “Search Now” or “Print This” button.
Saved Actions (continued)
Leveraging Dude Data
KPI Dashboards provide comparative benchmarks to measure your performance
Next Steps….
Set goals for your team or yourselfDedicate time nowConnect with your Success AdvocatesConsider extra training for your team
Remember: we’re here to help
Resources
General [email protected]
Join The Community!www.schooldude.com
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