seth resume
TRANSCRIPT
Seth W. Thompson [email protected]
Local Address: 1121 Park Avenue Clifton Forge, VA 24422 Cell (540)-968-0149
PROFESSIONAL SUMMARYI aim to succeed in an environment of growth and excellence within a team of motivated individuals in order to utilize my skills and knowledge for personal and organizational growth.
EXPERIENCE:
Computer Technician Highland Computers June 2012 – Present
Low Moor, VA
Repaired computer systems and peripherals using clients descriptions and analytical diagnosis
Serviced up to twenty computers at a time brought in by end users to be repaired
Multitasked jobs repairing systems while conversing with customers personally and over the phone to increase productivity and customer satisfaction
Installed and repaired requested application software to restore operational use and satisfy business needs
Make local and virtual backups using back up utilities and online resources
Removed Virus and malware related issues
Took apart and replaced components in laptops, desktops, all-in-one computers, various tablets and smart phones
Project Manager Highland Computers June 2012 – Present
Low Moor, VA
Supported a business network with over thirty employees
Provided quick response and timely maintenance while collaborating with customers on repair costs and problem details
Consulted with coworkers to estimate overall job costs and find cost effective ways to implement technology
Checked with user guides, technical support to fix problems with unfamiliar technology
Constructed comprehensive network topologies in order to effectively guide team members in maintenance and repair of network components
Network TechnicianHighland Computers June 2012-Present
Low Moor, VA
Setup wireless networks involving wireless routers, wireless bridges, access points, and range extenders in order to intercommunicate and promote network scalability
Configured and installed routers, switches, and firewalls on home and business networks
Used remote software and additional electronic resources to troubleshoot and discover issues with offsite customers
Setup site to site and personal VPNs for users connecting to offsite network
Implemented access control lists and port forwarding rules for clients wanting to strengthen network security and to allow application access to remote locations
Worked with service providers, and support personnel to verify problems and act as support for internal networking issues
EDUCATION: May 2013 Clifton Forge,
VADabney S. Lancaster Community CollegeAssociates degree in Information Systems Technology
KEY QUALIFICATIONS:
3+ years experience in IT and Computer Systems Support
Cisco Certified Entry Networking Technician(CCENT) 2015
Networking Technologies Certification (Career Studies) 2013
Computer Repair Certification (Career Studies)2013
AREAS OF EXPERTISE:
Customer Service Storage Management Cable Termination Software Configuration Computer Repair Network Security
Network Troubleshooting Document Preparation Project Management