session iv communication skills-final

Communication

Objective: Clarity about communication, its types and its importance. Learn about listening and its importance in facilitation and moderation.

Presentation by: Ziaul Hoda


What it is???


Communication is a series of experience of

HearingSmell

Seeing

TasteTouch


Communication Defined…

Communication is the art of Transmitting Information, ideas, and attitudes from one person to another.

It is the process of meaningful interaction among human beings

It is the ability to use language and express information


Most Common Ways to Communicate

Speaking

Writing

Visual Image

Body Language


Communication is the process of sending and receiving

information among people…

Communication Process

SENDER RECEIVER

Use of channel to transmit the message

Feedback

Receives Sends


Communication Involves Three Components

Verbal Messages - the words we choose

Para verbal Messages - how we say the words

Nonverbal Messages - our body language


Effective Verbal Messages

are brief, to the point, and organized are free of jargon do not create resistance in the listener

Sending Messages


Nonverbal Messages

• Nonverbal messages are the primary way that we communicate emotions

Facial Expression

Postures and Gestures


Para verbal Messages

• Para verbal communication refers to the messages that we transmit through the:

tone, pitch, and pacing of our voices.


RECEIVING MESSAGES


Are we listening???

Lets Find out!!!


• Sit Up• Be Interested• Lean Forward• Listen Actively• Nod your head to show that

you are tuned in• Track the speaker with your

eyes• Paraphrase

Listening Skills


Listening Pyramid


Basics of good communication skills: As

Senders Send clear and complete messages. Encode messages in symbols the receiver understands. Select a medium appropriate for the message Avoid filtering (holding back information) and distortion

as the message passes through other workers. Ensure a feedback mechanism is included in the

message. Have accurate information to avoid misunderstandings.


Basics of good communication skills: As

Receivers• Pay Attention to what is sent as a message.• Be a good listener: don’t interrupt.

– Ask questions to clarify your understanding, Paraphrase

• Be empathetic: try to understand what the sender meant and not said.

• Understand linguistic styles: different people speak differently.

– Speed, tone, pausing all impact communication.

session iv communication skills-final

Business