Serving New Zealanders: future public services

Naomi Ferguson, Commissioner of Inland Revenue

Tim Fowler, Chief Executive, TEC

IPANZ Young Professionals “Navigating Change”

7 August 2014

Navigating the future

� People and change – why our culture matters

� Serving the New Zealand of the future

� What’s important –adapting to change

Past Public Services

Customers - today and tomorrow

Exceeding expectations

Shared futures

Navigating change – what matters

�Adaptability & flexibility

�Critical thinking

�Listening

�Take chances

�Continuous learning

�Its all about people