serving alcohol responsibly to your guests

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Serving Alcohol Responsibly to Your Guests November 18, 2014 2:00 - 3:00 p.m. Heartland Payment Systems is the Lead Sponsor of all RES events. The ORA Restaurant Education Series (RES) provides members free access to educational events that help them sustain and grow their businesses and are developed based on member feedback. RES events support a key ORA initiative: the education of our members.

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We at the ORA understand that, if you have a liquor license, alcohol service is an important part of your business and especially at this time of the year. Therefore, it is important to know what will help ensure that your staff safely and responsibly serves alcohol to your guests. Improper staff training may lead to workers’ compensation claims or worse, the loss of your liquor license or your business. The ORA is your resource for professional education, in this subject area and in many others. Register for this Nov. 18 webinar to learn from and have your questions answered by experts.

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Page 1: Serving Alcohol Responsibly to Your Guests

Serving Alcohol Responsibly to Your

GuestsNovember 18, 2014

2:00 - 3:00 p.m.

Heartland Payment Systems is the

Lead Sponsor of all RES events.

The ORA Restaurant Education Series (RES) provides

members free access to educational events that help

them sustain and grow their businesses and are

developed based on member feedback. RES events

support a key ORA initiative: the education of our

members.

Page 2: Serving Alcohol Responsibly to Your Guests

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Page 3: Serving Alcohol Responsibly to Your Guests

View, select and test your audio

Submit questions

Questions addressed at the end of today’s session

Everyone will receive an email with a link to view a recorded version of today’s session

Your feedback is important! A survey will pop up after the close of the webinar. Please complete it.

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Page 4: Serving Alcohol Responsibly to Your Guests

Your Speakers

Eric Wolf

Ohio Department of

Public Safety,

Ohio Investigative Unit

Shellie O’Toole

Ohio Restaurant

Association

Brad Toft

Kinker-Eveleigh

Insurance Agency

Gary Gillett

Gary Gillett Law Office

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Page 5: Serving Alcohol Responsibly to Your Guests

Ohio Agencies Involved With

Liquor Permits and Frequent

Violations

Eric W. Wolf

Enforcement Commander

Ohio Investigative Unit

1970 W. Broad Street

Columbus, OH 43223

(614) 644-2415

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Page 6: Serving Alcohol Responsibly to Your Guests

Ohio Department of Commerce

Division of Liquor Control

Ohio Department of Public Safety

Ohio Investigative Unit

Ohio Attorney General’s Office

Ohio Liquor Control Commission

Ohio Agencies

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Page 7: Serving Alcohol Responsibly to Your Guests

Responsible for controlling the manufacture,

distribution, and sale of all alcoholic beverages in Ohio.

The Division is the State’s sole purchaser & distributor

of spirituous liquor.

Process the issuance and renewal of over 24,000

permits - including manufacturers, distributors, and

retailers.

Spirituous liquor is sold through over 450 liquor

agencies (private businesses contracted with the

Division).

Division of Liquor Control

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Page 8: Serving Alcohol Responsibly to Your Guests

Enforcement of Ohio’s liquor laws and

regulations at licensed and non-licensed

locations.

Investigation of USDA SNAP Program (Food

Stamp) violations.

Investigating tobacco sales violations.

Ohio Investigative Unit

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Page 9: Serving Alcohol Responsibly to Your Guests

Responsible for the prosecution of all

violations/citations before the Liquor Control

Commission.

Schedules all hearings before the Commission.

Represents the Division of Liquor Control on any

appeals of division decisions before the LCC.

Represents the Commission on any appeals of commission decisions through the court system.

Attorney General’s OfficeLiquor Unit

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Page 10: Serving Alcohol Responsibly to Your Guests

A neutral and independent agency comprised of three

members appointed by the Governor.

The Commission hears citation cases concerning

alleged violations of Ohio’s liquor laws and rules.

The Commission considers the merits of each case and

has the authority to suspend or revoke the liquor permit

if it finds the permit holder guilty. They can also impose

a monetary fine in lieu of suspension and /or revocation.

In addition, the commission hears appeals.

The commission has general policy-making powers

regarding production, sales, advertising, etc.

Ohio Liquor Control Commission

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Page 11: Serving Alcohol Responsibly to Your Guests

Minors

Sale or Furnishing Alcohol to Underage

[ORC 4301.69(A)]

Allowing Underage to Possess / Consume

Alcohol [ORC 4301.69(B)]

Good Faith Acceptance of False Identification [ORC 4301.639]

Frequent Violations

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Page 12: Serving Alcohol Responsibly to Your Guests

Gambling

• Instant Bingo without a License

• Electronic Video Gambling Machines

SNAP Benefit Fraud

• Sales of Ineligible Items

• Direct Exchange of Benefits for Cash

Frequent Violations

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Page 13: Serving Alcohol Responsibly to Your Guests

Sales to Intoxicated Persons [ORC 4301.22(B)]

Sunday Sales [ORC 4301.22(C)]

After Hours [OAC 4301:1-1-49]

Permitting Removal of Alcohol Sold for On-

Premises Consumption [ORC 4301.21(D)]

Underage Employment

Obstruction of Inspection [ORC 4301.66]

Tax Issues

Frequent Violations

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Page 14: Serving Alcohol Responsibly to Your Guests

Alcohol Server Knowledge

(ASK) Program

• Free training provided by OIU

• Covers Frequent Violations

• Recognized training by the

Ohio Liquor Control Commission

• For Additional Information, visit

oiu.ohio.gov

Assistance for Permit Holders

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Page 15: Serving Alcohol Responsibly to Your Guests

Gary Gillett

Gillett Law Office

175 S. Third St., Suite 505

Columbus, OH 43215

(614) 224-9368

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Page 16: Serving Alcohol Responsibly to Your Guests

No permit holder shall sell or furnish

alcohol to any person under (21) twenty-

one years old. (O.R.C. Sections 4301.22))

Underage Sale

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Page 17: Serving Alcohol Responsibly to Your Guests

Citation “Violation Notice”

Administrative Track

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Page 18: Serving Alcohol Responsibly to Your Guests

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Page 19: Serving Alcohol Responsibly to Your Guests

Questionnaire

Administrative Track

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Cases are brought in front of the Ohio

Liquor Control Commission

Administrative Track

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More informal proceedings

Potential Sanctions• Fines (i.e. forfeiture)

• Suspension (§ 4301.252. Forfeiture in lieu of

suspension or revocation)

• Revocation

Administrative Track

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Page 24: Serving Alcohol Responsibly to Your Guests

Amount of fines (§ 4301.252)

Selling and Furnishing as two citations.

Standard for Revocation.

Issuance of Decision (Order)

Administrative Track

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Page 25: Serving Alcohol Responsibly to Your Guests

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Page 26: Serving Alcohol Responsibly to Your Guests

Timing of payment (21 days)

Appeal option

Administrative Track

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Brought in the local court with Jurisdiction

Effect on Commission Case

• Not automatically beholden to criminal courts

resolution

• Proof of Conviction / Not Guilty Verdict

Criminal Proceeding

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Page 28: Serving Alcohol Responsibly to Your Guests

No permit holder shall sell or furnish

alcohol to an intoxicated person

[4301.22(B)]

Numerous types of liability

• Criminal

• Administrative (Citation before Liquor Control

Commission)

• "Dram Shop" Law

Sales to Intoxicated Persons

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Page 29: Serving Alcohol Responsibly to Your Guests

Brad Toft

Commercial Lines Agent

Kinker-Eveleigh Insurance

Agency

7750 Montgomery Rd.

Cincinnati, OH 45236

(513) 891-6615

[email protected]

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Page 30: Serving Alcohol Responsibly to Your Guests

How insurance carrier underwriters

address the server training questions on

applications

How liquor percentages determine a

restaurant class code

The type of liquor being served

Underwriting

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Page 31: Serving Alcohol Responsibly to Your Guests

Liquor Liability

Assault and battery

Examples

Claims

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Page 32: Serving Alcohol Responsibly to Your Guests

Shellie O’Toole

Managing Director, Member

Services

Ohio Restaurant Association

1525 Bethel Road

Columbus, OH 43220

[email protected]

(800) 282-9049

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Responsible

Alcohol Service

Alcohol Program

Managers

Bartenders

Servers

Bouncers

Security

Valets

Owners

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Page 34: Serving Alcohol Responsibly to Your Guests

Responsible

Alcohol Service

Manager Training and Certification Developed by a team of industry subject matter experts,

academics and regulatory professionals.

Contains the latest FDA Food Code, food safety science,

and industry best practices; based on a new Job Task

Analysis.

Developed by highly qualified, instructional designers, and

technical advisors.

Implementation of training can mitigate risks, fines, and

legal action involved in serving alcohol.

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Page 35: Serving Alcohol Responsibly to Your Guests

Responsible

Alcohol Service

The program course is divided into four

key sections:

Law and Your Responsibility

Recognizing and Preventing Intoxication

Checking IDs

Handling Difficult Situations

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Page 36: Serving Alcohol Responsibly to Your Guests

Responsible

Alcohol Service

Available in print and online for

greater convenience.

Course materials are consistent

between online and classroom

settings.

Lessons and online testing are

currently available in English and

Spanish.

Bilingual service center

representative available to answer

questions.

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Page 37: Serving Alcohol Responsibly to Your Guests

Responsible Alcohol Service

Options:

Classroom English & Spanish 2, 4, 6 hours

Online English 90 - 120 minutes

90 days to complete

40 question - primary exam

70 question - advanced exam (proctor)

3 year / national certificate

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Page 38: Serving Alcohol Responsibly to Your Guests

Responsible Alcohol Service

Product Retail MemberSSA Participants Guide $22.00 $18.70

w/ Exam Answer Sheet

English or Spanish

SSA Online Course &

Advanced Exam or

Primary Exam $30.00 $25.50

Additional Products:

Instructor Toolkit, Instructor Guide, Videos and DVD’s

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Page 39: Serving Alcohol Responsibly to Your Guests

www.servsafe.com/ss/sra/oh/

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Page 40: Serving Alcohol Responsibly to Your Guests

Responsible

Alcohol Service

ServSafe.com/HOLIDAY

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Page 41: Serving Alcohol Responsibly to Your Guests

Managers, Supervisors,

Chefs, Persons in Charge of

Establishment, First-Year

Culinary Students, Expeditor

Manager Training

Managers, Bartenders,

Servers, Bouncers, Valets

Alcohol Program

Chefs, Cooks, Team Leaders, Culinary Students, Servers, Bussers, Front Line, Prep, Stewards, Hourly Staff

Food Handler

Program

Managers, Supervisors,

Chefs, Cooks, Servers,

Food Handlers, Hosts,

Bussers, Front-of-the-House

Staff, Back-of-the-House

Staff

Allergens Program

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Page 42: Serving Alcohol Responsibly to Your Guests

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Page 43: Serving Alcohol Responsibly to Your Guests

February 15 - ServSafe Food Handler Training during

NAPICS; Columbus Convention Center

February 16 - ORA Safety Training during NAPICS;

Columbus Convention Center

Go to www.ohiorestaurant.org/res

to register or to check out past RES events!

Thank you!

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