service manager or transportation manager or project manager

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    MAURICE F. MULLENPhone: (904) 221-4236 | Email: [email protected]: 246 Melissa Ray Dr., Jacksonville, FL 32225

    SUMMARY OF QUALIFICATIONS

    Experienced and highly qualified Transportation & Maintenance Manager with over30 years of success in all aspects of the Automotive Industry. ASE Certified Technician and MACS Air Conditioning Certified. Solid organizational, communication, and team building skills. Adept at developing maintenance strategies to maintain quality while controlling costs to meet corporate guidelines and objectives.Currently seeking a position as Automotive Service Manager or Transportation Maintenance Manager, bringing several areas of strength and qualifications as follows:

    * Transportation/Logistics* Project Management* Budgeting/Procurement* Inventory Control* Quality Assurance* Emission Testing

    * Maintenance Management* Process Improvement* Preventive Maintenance* Staff/Customer Safety* Fleet Coordination* Regulatory Compliance

    * Environmental Management Employee Supervision* Team Building* Strategic Planning* Cost Reduction

    * Vendor Relations

    PROFESSIONAL PROFILE

    ESS Support Services Tengiz, Kazakhstan2006 - Present

    Senior Transportation Maintenance Manager- Responsible for developing maintenance strategies to maintain the TCO Fleet supporting field operations while coordinating a national workforce to assume management duties.- Controls maintenance costs, creates onsite training to improve technician skills, evaluates fleet requirements, and submits specifications to client for repla

    cements.- Manages all aspects of an equipment maintenance operation with a workforce ofheavy & light duty mechanics, service bay mechanics, welders, tire techs, body &paint techs, expediters, laborers and administrative personnel.- Schedules jobs, equipment requirements, personnel requirements, and supervisesstaff while preparing and recording necessary data to maintain logbooks and complete reports.- Prepares prospective project bids and proposals for all assigned operations, assists in preparation of annual budgets for areas of responsibility, and assistsin the specification of new equipment to be purchased.

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    - Provides assistance in shop development, monitors CMMS to ensure quality/accuracy of data, and makes inventory stocking recommendations to the Procurement Department.- Routinely performs Behavioral Based Safety observations; shop, field, and vehicle inspections; and are required to attend various components of technical, developmental and safety training.

    RM Asia (HK) Ltd. Herat, Afghanistan2005 - 2006

    Site Manager- Oversaw a full service regional maintenance operation to support the Afghanistan National Army as contracted by the U.S. Army mission while training host country nationals on how to operate a depot maintenance facility to support operations.- Maintained local vendor list and relationships for materials necessary to maintain fleet in support of mission requirements.

    Burns & Roe Services Corporation Guantanamo Bay, Cuba2004 - 2005

    Project Manager, NEX Autoport Service Center- Supervised the startup operation of a retail automotive repair facility to support the residents of the U.S. Naval Base in Guantanamo Bay, Cuba.- Employed and trained staff of third country nationals in the maintenance and repair processes necessary to maintain vehicles to U.S. standards.

    - Maintained inventory, performed billing and reporting, and procured parts.

    MAURICE F. MULLEN PAGE 2

    PROFESSIONAL PROFILE (Continued)

    Raytheon Technical Services Company Tengiz, Kazakhstan

    2002 - 2004Fleet Operations Manager, Bus Operations & Maintenance- Managed a Bus Operations and Maintenance Facility to support oil field operations for Chevron Oil, responsible for training a national workforce of 32 technicians and supervising 128 drivers of buses carrying an average of 135,000 passengers monthly.- Successfully combined Bus Operations and Maintenance sections for a more cohesive workforce and efficient operation, as well as implemented a Drivers Safety Program to improve employee and customer safety throughout the entire operation.- Revised a preventive maintenance program to provide for the increased servicerequirement of the fleet.

    Raytheon Range Systems Engineering Kwajalien Atoll, Marshall Islands

    2000 - 2002Supervisor, Central Motor Pool- Directed daily operations of a Central Motor Pool, Production Control and Licensing Department on an Army Facility comprised of a diverse fleet of Heavy Equipment, automobiles and cranes covering 11 islands.- Managed a diverse staff of employees including six dispatchers and eighteen drivers.- Supervised and trained 114 authorized sub-pools in the proper maintenance andreporting procedures required to meet contract requirements and the directives of the U.S. Army.

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    - Evaluated and planned scheduled maintenance schedules for the entire fleet.- Managed public conveyance system to support the transportation needs of base operations and the residents of the islands.

    Holmes Tuttle Ford Tucson, AZ1987 - 2000

    Used Vehicle Reconditioning Manager- Developed and adapted processes that effectively met and exceeded customer expectations. Provided vital information to sales department concerning various vehicles.- Supervised and educated eleven technicians in processes and procedures that met a monthly volume of 520 units with a reconditioning time average of seventy two ours.- Designed and administered a 30 day/2000 mile warranty program for pre-owned vehicles.- Managed all aspects of reconditioning cost and control to maximize sales profits.- Headed efforts to adhere to state emission control inspection requirements resulting in recognition by the state for a perfect record from 1996 to 1999.

    Assistant Service Manager- Controlled hiring processes involving the service department. Evaluated employee performance. Coordinated all training courses for employees. Interacted withcustomers and insured satisfaction on all levels.

    - Aided in development of a Quality Care Department that provided warranty service to new vehicle owners which resulted in an increase in customer satisfactionand acknowledgement for the dealership with the Presidents Award for Customer Satisfaction in 1989, 1990 and 1992.- Conceptualized and implemented a new customer orientation seminar which increased customer satisfaction and retention significantly.- Provided technical management for employees including 45 Technicians and 8 Service Advisors.

    TRAINING & CERTIFICATIONS

    * ASE Certified Technician* MACS Air Conditioning Certified

    * Ford Warranty Administration* Employee and Customer Relations* 8.2 Liter Fuel Pincher Detroit Diesel Repair and Maintenance* 7.3 Liter Navistar Repair and Maintenance* Caterpillar Diesel Engine Repair and Maintenance* Bendix Brake System Repair and Service* EEC-IV System Repair and Maintenance