seo for ecommerce: a comprehensive guide

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SEO for Ecommerce Adam Audette @audette

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A comprehensive guide to ecommerce SEO. With bronies. Why, you may ask? Because that's my daughter's current obsession. Also because SEO+bronies=monies. Slides broken into sections: 1. Technical SEO 2. On-page and Content 3. Social Media 4. Reporting and Analytics 5. Business Concerns

TRANSCRIPT

Page 1: SEO for Ecommerce: A Comprehensive Guide

SEO for Ecommerce

Adam Audette@audette

Page 2: SEO for Ecommerce: A Comprehensive Guide

• The Ecommerce Ecosystem

• Technical Work

• On-page & Content Work

• Social & Off-page Work

• Analytics & Reporting Work

• Departmental & Corporate Stuff

Today’s Talk is Wide and DeepA

GE

ND

A

Page 3: SEO for Ecommerce: A Comprehensive Guide

Let us begin

Page 4: SEO for Ecommerce: A Comprehensive Guide

Amazon sells more online than its next 12 competitors combined

Wall Street Journal, August 27, 2013

Page 5: SEO for Ecommerce: A Comprehensive Guide

Yet continues to grow at 30% & command large amounts of new internet sales

Wall Street Journal, August 27, 2013

Page 6: SEO for Ecommerce: A Comprehensive Guide

You need a brand to compete

Page 7: SEO for Ecommerce: A Comprehensive Guide

YOU NEED TO DIFFERENTIATE TO COMPETE

Page 8: SEO for Ecommerce: A Comprehensive Guide

40% of companies use social as their primary digital tool to reach customers.

McKinsey Quarterly, April 2012, Demystifying Social Meda

Page 9: SEO for Ecommerce: A Comprehensive Guide

You need a social strategy to compete

Page 10: SEO for Ecommerce: A Comprehensive Guide

You need strong technical to compete

Page 11: SEO for Ecommerce: A Comprehensive Guide

You need a content strategy to compete

Page 12: SEO for Ecommerce: A Comprehensive Guide

Shrinking Organic SERP Real Estate

Page 13: SEO for Ecommerce: A Comprehensive Guide

This is what happens when you do SEO right

Page 14: SEO for Ecommerce: A Comprehensive Guide

• The Ecommerce Ecosystem

• Technical Work

• On-page & Content Work

• Social & Off-page Work

• Analytics & Reporting Work

• Departmental & Corporate Stuff

Technical Work is a PriorityA

GE

ND

A

Page 15: SEO for Ecommerce: A Comprehensive Guide

Technical SEO on ecommerce sites can be huge.

There’s Gold In Those Hills!

Pagination

Faceted Navigation

Site Search

SpeedDuplication

Mobile Sites

Multiple Sites

Page 16: SEO for Ecommerce: A Comprehensive Guide
Page 17: SEO for Ecommerce: A Comprehensive Guide

@audette

Do: create list of top prioritiesDo: understand their impact

Page 18: SEO for Ecommerce: A Comprehensive Guide

@audette

Don’t: create giant SEO auditDon’t: create laundry list of “issues”

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1.Identify top priorities

2.Sync with business

3.Create bugs and ship!

Page 20: SEO for Ecommerce: A Comprehensive Guide

These are typically* the highest priority areas

Technical SEO for Ecommerce

*it always depends

• Duplication

• Faceted Navigation

• Pagination

• Speed

• Site Search

• Mobile

Page 21: SEO for Ecommerce: A Comprehensive Guide

Ecommerce sites commonly have dupe issues at the product level

• Use forensics to delve into the issue (just a few tools, keep it simple)

• Normally what’s indexed is what matters (if it’s a dupe but isn’t crawled, de-prioritize)

• Always crawl the site yourself (and don’t trust statements about canonical purity)

• Keep it actionable! Don’t get caught in the maze

Duplication

Page 22: SEO for Ecommerce: A Comprehensive Guide

Discovery, forensics, and some quick SEO hacks

• Step 1: crawl the site. Screaming Frog.• Option: use their XML sitemap• Option: use GWT’s “Top pages” (there’s a trick to this)

Duplication

Page 23: SEO for Ecommerce: A Comprehensive Guide

Exporting GWT’s top pages for crawling

Duplication

Grab that one.

Page 24: SEO for Ecommerce: A Comprehensive Guide

Duplication

Exporting GWT’s top pages for

crawling

Page 25: SEO for Ecommerce: A Comprehensive Guide

Exporting GWT’s top pages for crawling

Duplication

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The best insights come from ALL THE THINGS.

Duplication

You have two choices:

Build an enterprise crawler of your own

OR

Use Google’s data

1

2

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Google’s index can give you answers.

Duplication

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Search modifiers are the tl;dr of SEO forensics.

Duplication

My favorite site searches for dupe content:

• site:mydomain.com and variations• Exclude subdomains with: –site:blog.mydomain.com• Find duplicate domains with –site:mydomain.com intitle:exact title tag

Page 29: SEO for Ecommerce: A Comprehensive Guide

Search modifiers are the tl;dr of SEO forensics.

Duplication

My favorite site searches for dupe content:

• site:mydomain.com and variations• site:mydomain.com with: intitle:”product or category title tag”

Page 30: SEO for Ecommerce: A Comprehensive Guide

Duplication

Easy Wins

Page 31: SEO for Ecommerce: A Comprehensive Guide

Search modifiers are the tl;dr of SEO forensics.

Duplication

My favorite site searches for dupe content:

• inurl:prodID=121212• Use with site:mydomain.com• Experiment with using category or folders, too, like:

site:mydomain.com inurl:/category/• Knock off successive folders• Use with intitle, such as: site:mydomain.com inurl:prodID=121212

intitle:”we’ve got all the stuff here : brand”

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Page 33: SEO for Ecommerce: A Comprehensive Guide

Faceted navigations pose crawling challenges.

Keep it focused on user behavior.

• What facets represent search queries best?

• What types of content do you want crawled and indexed?

Faceted Navigation

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Faceted Navigation

Important facets for SEO

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Faceted Navigation

NOT important facets for SEO

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Be discriminating with what gets crawled.

Examples to crawl:• category, brand, item, type

Examples to not crawl:• size, price, session ID, review rating/count

Consider:• color, size, various attributes (uses, materials, etc)

Faceted Navigation

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Tools to use for crawling controls on facets.

Ensure URLs are constructed only one way.• No creation of different URLs based on selection order

Ensure rel canonical signals are on URLs that have tracking parameters appended.

Don’t be afraid to use parameters within URLs.• key=value&pair constructed URLs allow easier crawling and

management in GWT• Never use folders for session IDs or params that don’t change page

content

Faceted Navigation

1

2

3

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“Using non-standard encoding is just asking for trouble.”

– Mehmet AktunaGoogle Crawling Team

Page 39: SEO for Ecommerce: A Comprehensive Guide

Hey, that’s what we

always say!

“Using non-standard encoding is just asking for trouble.”

– Mehmet AktunaGoogle Crawling Team

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Non-standard encoding means using characters in URLs like : , [ ] …

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“It’s totally uncool.”

– Rainbow Dash, My Little Pony

Page 42: SEO for Ecommerce: A Comprehensive Guide

Tools to use for crawling controls on facets.

Faceted Navigation

Use rel=nofollow on non-essential facets.• Links can still be crawled, but this will decrease discovery

Have non-essential facets rel canonical to a superset page:

http://www.mydomain.com/cat/shoes?brand=nike&color=green&price=100

<link rel=“canonical” href=“http://www.mydomain.com/cat/shoes?brand=nike&color=green&view=all” />

Page 43: SEO for Ecommerce: A Comprehensive Guide

Tools to use for crawling controls on facets.

Faceted Navigation

Option: place all unnecessary facets in a unique directory. Robots.txt exclude this directory.

http://www.mydomain.com/cat/shoes?brand=nike&color=green&price=100

http://www.mydomain.com/filters/shoes?brand=nike&color=green&price=100

User-agent: *

Disallow: /filters/

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Tools to use for crawling controls on facets.

Faceted Navigation

Issues with robots.txt

• It’s a sledgehammer approach• Nothing will be crawled• No link equity will flow• You’ll get ‘suppressed listings’ in the index like this…

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Links are crawled but URLs are blocked.

Faceted Navigation

Tools to use for crawling controls

on facets.

Page 46: SEO for Ecommerce: A Comprehensive Guide

Tools to use for crawling controls on facets.

Faceted Navigation

Parameter Handling

• Powerful and configurable• Can screw yourself• Need key=value&pair structured URLs• Requires you to truly understand your site

Page 47: SEO for Ecommerce: A Comprehensive Guide

Faceted Navigation

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Faceted Navigation

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@audette

Ah meta noindex…yes very interesting

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What about meta noindex?

Faceted Navigation

Meta noindex is strangely absent from Google’s advice.

• I’m less confident in meta noindex, follow really doing what we want it to: keeping content out of the index but still crawled.

• meta noindex, follow + rel canonical are conflicting signals.

• There are signs that Google is choosing to treat meta noindex differently than before.

Page 51: SEO for Ecommerce: A Comprehensive Guide

Sorts/views shouldn’t be crawled.

Page 52: SEO for Ecommerce: A Comprehensive Guide

Pages should be consolidated.

Page 53: SEO for Ecommerce: A Comprehensive Guide

Sorts shouldn’t be crawled.

Sorts & Pages

Sorts are different views of the same data set.

• Use rel=nofollow on sort links• Use rel=canonical on sort URLs to a superset page

(normally the view all)

Page 54: SEO for Ecommerce: A Comprehensive Guide

Sorts shouldn’t be crawled.

Sorts & Pages

Sorts are different views of the same data set.

• Have sort links coded as page anchors that don’t create unique URLs (e.g. mydomain.com/cat#sort100)

• Use javascript links that are less likely to be crawled (Googlebot will probably still crawl them)

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There are two main ways to consolidate pages.

Sorts & Pages

Use either rel next/prev or rel canonical.

• Rel prev/next creates a series of pages

• Should still use rel canonical on duplicative URLs (such as tracking IDs)

Page 56: SEO for Ecommerce: A Comprehensive Guide

There are two main ways to consolidate pages.

Sorts & Pages

Use either rel next/prev or rel canonical.

• Rel canonical, if used for pagination, should reference the view all page

• The view all page needs to provide a good user experience (fast loading)

Page 57: SEO for Ecommerce: A Comprehensive Guide

Speaking of speed …

Page 58: SEO for Ecommerce: A Comprehensive Guide

Site speed is crucial.

Speed

• 40% of your visitors will abandon a site if loading takes longer than 3 seconds (Gomez)

• Half of your visitors expect a site to load in 2 seconds or less (Gomez)

• 1 second in loading time decreases conversion by 7% (Strange Loop)

Page 59: SEO for Ecommerce: A Comprehensive Guide

Site speed is crucial.

Speed

If an ecommerce site makes $100k in revenue per day, a 1 second load delay equates to $2.5M in

lost revenue annually.

(Strange Loop)

Page 60: SEO for Ecommerce: A Comprehensive Guide

That hurts the bottom line.

Page 61: SEO for Ecommerce: A Comprehensive Guide

Speed

Study up

Google’s Guide to

Web Performance

https://developers.google.com/speed/docs/best-practices/rules_intro

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Speed

Study up

Yahoo!’s Guide to

Page Speed

http://developer.yahoo.com/yslow/

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Tools

Speed

• Google Page Speed: Yslow• Pingdom: WebpageTest.org• Load Impact

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“Search results in our search results.”

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There’s a best practice, and a reality.

Site Search & SEO

Best Practice

• Site search pages should be fast.

• They should offer a valuable experience.

• They should lead to conversion.

• They should have high engagement.

Page 66: SEO for Ecommerce: A Comprehensive Guide

There’s a best practice, and a reality.

Site Search & SEO

Unfortunate Reality

• Lots of site search pages are really basic

• They can still rank well

• Site search pages convert well

Page 67: SEO for Ecommerce: A Comprehensive Guide

There’s a best practice, and a reality.

Site Search & SEO

Reality

• Lots of site search pages are really basic

• They can still rank well

• Site search pages convert well

…there’s also this…

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Site Search & SEO

Fortune 10 ecommerce brand

Pages Displayed in Non-Branded SERPs

Heavily reliant on site search.

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Answer these questions before doing anything.

1. How much organic traffic are search pages responsible for?

2. How are engagement metrics looking? High or low bounce rate, high or low conversion?

What should you do?

Site Search & SEO

1

2

Page 70: SEO for Ecommerce: A Comprehensive Guide

What should you do?

Site Search & SEO

Answer these questions before doing anything.

2. Balanced with above, are these pages causing issues with our crawl space?

3. Are there duplicative issues at play? (For example, can anything become a search?)

3

4

Page 71: SEO for Ecommerce: A Comprehensive Guide

Hmm….

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Mobile is growing faster than desktop.

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No one knows what to do.

Mobile is growing faster than desktop.

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Windows Tablets High, Kindle Fire Among Lowest

Revenue-per-Click by Device

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Here’s what we recommend.

Mobile

Get the sites accessible on mobile devices.

Build responsive sites (as a foundation).

Can add mobile-specific experiences as needed.

Page 76: SEO for Ecommerce: A Comprehensive Guide

Here’s what we recommend.

Mobile

Get the sites accessible on mobile devices.

All major implementations are supported, and work.• Responsive (same URL)• Subdomain or folder (mobile switchboard tags)• Same URL with dynamic content (Vary: User-agent response

header)

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Here’s what we recommend.

Mobile

Other good things:

• Minimize redirects, each adds 0.6 second delay.

• Serve tablet users the desktop site.

• For separate URLs, place alternate tags on desktop pages (to mobile), and canonical tags on mobile (to desktop).

Page 78: SEO for Ecommerce: A Comprehensive Guide

• The Ecommerce Ecosystem

• Technical Work

• On-page & Content Work

• Social & Off-page Work

• Analytics & Reporting Work

• Departmental & Corporate Stuff

Creating Experiences Through ContentA

GE

ND

A

Page 79: SEO for Ecommerce: A Comprehensive Guide

For ecommerce, ‘native’ content is limited.

Content & On-Page

• Category pages

• Product pages

• Buyer’s guides

• Reviews

• Blog content

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It’s ALL ABOUT THE EXPERIENCE

Content & On-Page

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Look to Amazon for industry leading experiences.

Content & On-Page

This is valuable.

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I see what you did there…

Content & On-Page

Both product descriptions featured.

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Making it easy for me, thanks Amazon.

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Content &On-Page

It all starts in the SERP, too.

I expect these

Nice SERP display

Option but I don’t want to bid

Can’t buy here

Thin experience

Out of stock

Thin experiences

Already turned off

Page 85: SEO for Ecommerce: A Comprehensive Guide

I expect these

Nice SERP display

Option but I don’t want to bid

Can’t buy here

Thin experience

Out of stock

Thin experiences

Already turned off

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This experience is just so much better.

Content & On-Page

This is valuable.

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Content &On-Page

Product Inventory, product flux

Try to make this less sucky.

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When Permanently Out of Stock, Option 1

Content & On-Page

301 the URL to a newer replacement product

(This is rarely how product inventory works)

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When Permanently Out of Stock, Option 2

Content & On-Page

404 the URL if no newer product exists

(This is hard core)

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When Permanently Out of Stock, Option 3

Content & On-Page

Continue serving the page with messaging and good recommendations

(This is best, but harder to do)

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Content & On-Page

Don’t do it like this…

Tad Chefhttp://blog.ahrefs.com/ecommerce-out-of-stock-products/

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Content & On-Page

Don’t do it like this…

Doubly sucky.

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More helpful

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Here’s a good out of stock message.

Content & On-Page

Tad Chefhttp://blog.ahrefs.com/ecommerce-out-of-stock-products/

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Tad Chefhttp://blog.ahrefs.com/ecommerce-out-of-stock-products/

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Content & On-Page Content & On-Page

Great Alternatives

Here

Tad Chefhttp://blog.ahrefs.com/ecommerce-out-of-stock-products/

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What if products are coming back in?

Content & On-Page

Continue serving the page with messaging and recommendations (same approach as before)

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Category pages are the ‘hubs’

Content & On-Page

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Category pages are the ‘hubs’

Content & On-Page

category

subcat

product

product

subcat

product

product

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Content & On-Page

category

subcat

product

product

subcat

product

product

Constant,Equity full,

Heavily linked

Page 101: SEO for Ecommerce: A Comprehensive Guide

Content & On-Page

category

subcat

product

product

subcat

product

product

Constant,Equity full,

Heavily linked

Lot of flux here.Inventory changeLess equity flow

Less linked

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Content & On-Page

Categories as useful content

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Seasonal pages and ‘themes’

Content & On-Page

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Your inventory is your content.

Content & On-Page

• Tons of content opportunities with inventory

• Buyers guides, reviews are always useful

• Retailers don’t need to be publishers

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Your inventory is your content.

Content & On-Page

• You can wrap and re-wrap your inventory in creative ways

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Say it with me: topics, not keywords!

Content & On-Page

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Content & On-Page

TOPICS, not terms

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Content & On-Page

My Little Pony TopicsAverage Monthly Search Volume

260,000

185,000

110,000100,000

80,000

56,00045,000

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Content & On-Page

My Little Pony TopicsAverage Monthly Search Volume

260,000

185,000

110,000100,000

80,000

56,00045,000

Each topic category

represents many queries

Page 113: SEO for Ecommerce: A Comprehensive Guide

Very broad categories…

Content & On-Page

Topic Top Query Examples Monthly Search Volume

Generic Custom / Personalpersonalized gifts, personalized gift ideas, customizable gifts, custom gift ideas

421,212

Company / Corp. / Business / Employees

retirement gifts, corporate gifts, gifts for co-workers, office gifts, executive gifts

90,490

Promotional Productspromotional products, promotional items, hit promotional products, promo items, promotional gifts

81,370

Marketing / Advertisingadvertising techniques, creative marketing, marketing ideas, marketing materials

37,550

Engravedengraved gifts, laser engraving, wood engraving, custom engraving, glass engraving

23,130

Branded / Logologo products, logo items, branded products, branded items, logo merchandise, logo gifts

8,080

Trade Showstrade show giveaways, tradeshow giveaways, trade show items, trade show promotional items

4,550

Page 114: SEO for Ecommerce: A Comprehensive Guide

… to more narrow

Content & On-Page

Topic Example Queries Search Volume

Wedding / Bridal / Grooms personalized wedding gifts, wedding favors, wedding favor ideas, cheap wedding favors 264,210

Keychains custom keychains, customized keychains, personalized keychains, personalized key chains, key rings bulk

99,080

School / Sports spirit wear, custom varsity jackets, custom team apparel, high school apparel, Greek apparel 81,490

Pens custom pens, personalized pens, business pens 72,480

Notepads personalized notepads, personalized post it notes 24,920

Page 115: SEO for Ecommerce: A Comprehensive Guide

Comparison Calvin

Content & On-Page

“The pledges need quality embroidered shirtsfor a golf tournament they’re playing in.”

Sample Search QueriesWhat can we provide to help him

accomplish his task?What else can we provide of

interest?Conversion Goal Why He’ll Do It Success Metrics

Task 1: I want to find a resource for Greek apparel and merchandise.

[fraternity apparel] Broad selection of quality gear

Popular brands

Great service

Speedy turnaround

Newsletter

Explore options

He needs shirts for the pledges.

He needs a reliable resource going

forward.

Subscribe for 10% off.

Sign up for newsletter

Purchase shirts

Social share/like

Task 2: I want to find a resource for Greek apparel and merchandise.

[embroidered polo shirts]

Wide selection of name brands – high quality

Great prices

Great Service

Speedy turnaround

Newsletter

Find the best option for shirts

Great prices.

10% discount.

Minimum order works.

Easy to order.

Can get a quote and a sample.

Purchase

Sign up for newsletter

Social share/like

Page 116: SEO for Ecommerce: A Comprehensive Guide

Comparison Calvin

Content & On-Page

“The pledges need quality embroidered shirtsfor a golf tournament they’re playing in.”

Ideal Workflow

SearchRank & Display

Page ContentConversion &

Motivation

[embroidered polo shirts] Custom Embroidered Polo & Golf Shirts – Buy Wholesale & Save! | InkHead

Top Quality and great prices on golf and polo shirts from your favorite brands, including Nike and Adidas.

Images and details of product offerings. Calvin can filter and sort by a range of criteria, including price, brand, color, sub-category and style.

Carl sees what he needs and he sees lots of choices. He knows the brands, the prices are reasonable and the ordering process looks simple.

Clicks to buy.

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Comparison Calvin

Content & On-Page

“The pledges need quality embroidered shirtsfor a golf tournament they’re playing in.”

Ideal Workflow

SearchRank & Display

Page ContentConversion &

Motivation

[embroidered polo shirts] Custom Embroidered Polo & Golf Shirts – Buy Wholesale & Save! | InkHead

Top Quality and great prices on golf and polo shirts from your favorite brands, including Nike and Adidas.

Images and details of product offerings. Calvin can filter and sort by a range of criteria, including price, brand, color, sub-category and style.

Carl sees what he needs and he sees lots of choices. He knows the brands, the prices are reasonable and the ordering process looks simple.

Clicks to buy.

User exp. begins here

Content creates the conversion

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Spend a lot of time on SERP presentation, says Derpy!

Content & On-Page

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The SERP display is where it all begins

Content & On-PageAMZN doesn’t do schema

Rich snippets

Great URL. But wigs??

Really bad title, CMS hack

Search results

UK version?

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The SERP display is where it all begins

Content & On-Page

Click-worthy

Secondary Choices

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The SERP display is where it all begins

Content & On-Page

Ignored

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The SERP display is where it all begins

Content & On-Page

SERP Presentation is Critical

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The SERP display is where it all begins

Content & On-Page

SERP Presentation is Critical

It impacts CTR! And can even influence rank.

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The SERP display is where it all begins

Content & On-Page

SERP Presentation is Critical

How about an example?

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Useful Example on Organic CTRWhat happens when

video thumbnails appear for product

pages?

Content &On-Page

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Content &On-Page

Not actually a video.

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Video thumbnails on product pages plummet CTR

Content & On-Page

Whoops! Product pages are listed in the video sitemap (videos are on the pages).

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Content & On-Page

But what did this do to CTR?

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Queries with Video Thumbnail Queries without Video Thumbnail

THIS.AVERAGE QUERY CLICK-THROUGH RATE

2% 17%

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Queries with Video Thumbnail Queries without Video Thumbnail

THIS.AVERAGE QUERY CLICK-THROUGH RATE

2% 17%Users didn’t want a

video, they wanted a product.

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• The Ecommerce Ecosystem

• Technical Work

• On-page & Content Work

• Social & Off-page Work

• Analytics & Reporting Work

• Departmental & Corporate Stuff

What is the Social Value of a User?A

GE

ND

A

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Users prefer tablets for search.

Social Sites for Ecommerce

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Facebook is 57% of Social Visits; Pinterest grows fastest.

Social Sites for Ecommerce

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Social Sites Refer ~1.3% of All-Site Visits

Social Sites for Ecommerce

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Mobile sends 31% of social traffic.

Social Sites for Ecommerce

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Social not responsible for much with last touch

Social Sites for Ecommerce

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A first touch model helps social a tiny bit.

Social Sites for Ecommerce

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Social Has A Growing Impact On Core Retail

Social Has A Growing Impact On Core Retail

Source: Internet Retailer, 2014 Social Media 500 & Business Insider

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Social Has A Growing Impact On Core Retail

Source: Internet Retailer, 2014 Social Media 500 & Business Insider

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• “Sales funnel” no longer an accurate model for online retail environment

• Does not reflect the open-ended nature of social media

Role of Social Media

Old Consumer Journey

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EVALUATE

ADVOCATE

BOND

EXPERIENCE

BUYBUY

CONSIDERInterestsConcerns

Needs

NEW CONSUMER JOURNEY

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EVALUATE

BOND

ADVOCATE

BOND

ADVOCATEEXPERIENCE

EXPERIENCE

LOYALTY LOOP

BUYBUY

CONSIDERInterestsConcerns

Needs

NEW CONSUMER JOURNEY

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EVALUATE

BOND

ADVOCATEEXPERIENCE

LOYALTY LOOP

BUY

CONSIDERInterestsConcerns

Needs

where SEO comes into play

NEW CONSUMER JOURNEY

Page 144: SEO for Ecommerce: A Comprehensive Guide

EVALUATE

BOND

ADVOCATEEXPERIENCE

LOYALTY LOOP

BUY

CONSIDERInterestsConcerns

Needs

where social comes into play

NEW CONSUMER JOURNEY

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• Monitoring• Responding• Amplifying• Leading

NEW CONSUMER JOURNEY

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EVALUATE

BOND

ADVOCATEEXPERIENCE

LOYALTY LOOP

BUY

CONSIDERInterestsConcerns

Needs

Monitoring

NEW CONSUMER JOURNEY

Page 147: SEO for Ecommerce: A Comprehensive Guide

EVALUATE

BOND

ADVOCATEEXPERIENCE

LOYALTY LOOP

BUY

CONSIDERInterestsConcerns

NeedsReputation Management

Customer Service

Responding

NEW CONSUMER JOURNEY

Page 148: SEO for Ecommerce: A Comprehensive Guide

EVALUATE

BOND

ADVOCATEEXPERIENCE

LOYALTY LOOP

BUY

CONSIDERInterestsConcerns

Needs

Referrals & RecommendationsBrand Advocacy

Amplifying

Fostering Communities

NEW CONSUMER JOURNEY

Page 149: SEO for Ecommerce: A Comprehensive Guide

EVALUATE

BOND

ADVOCATEEXPERIENCE

LOYALTY LOOP

BUY

CONSIDERInterestsConcerns

Needs

Brand Content Awareness

Product Launches

Targeted Deals, Offers

Leading

Consumer Input

NEW CONSUMER JOURNEY

Page 150: SEO for Ecommerce: A Comprehensive Guide

Role of Social Media

Takeaways

The consumer journey has changed.

The new model reflects stages where brands can exert influence.

A users’ brand experience takes place on social media.

1

2

3

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Role of Social Media

Takeaways

Got any examples, guy?

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Page 153: SEO for Ecommerce: A Comprehensive Guide

JoS. A. Bank

Facebook

Source: http://www.facebook.com/Jos.A.Bank.Clothiers.Inc

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JoS. A. Bank

Facebook

Source: m.facebook.com/Jos.A.Bank.Clothiers.Inc

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Post Length

Facebook

Source: http://socialmediatoday.com/morgan-j-arnold/566350/optimizing-facebook-engagement-effect-post-length

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Unbranded content

Facebook

Source: https://www.facebook.com/MensWearhouse

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Engagement

Facebook

Source: https://www.facebook.com/BrooksBrothers

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Engagement

Facebook

Source: https://www.facebook.com/Nordstrom

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Cross-pollination

Facebook

Source: https://www.facebook.com/BrooksBrothers

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Facebook

Takeaways

Post more unbranded content

Simplify CTAs

Post adjacent interests

Deepen connections by supporting issues important to fans

Give fans direct access to catalog via a custom tab

1

2

3

4

5

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Page 162: SEO for Ecommerce: A Comprehensive Guide

Inline Image Preview

Twitter

Source: https://twitter.com/BrooksBrothers

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Images and engagement

Twitter

Source: http://blog.bufferapp.com/the-power-of-twitters-new-expanded-images-and-how-to-make-the-most-of-it

Tweets with images received 150% more retweets.Tweets with images received 18% more clicks than those without.

Page 164: SEO for Ecommerce: A Comprehensive Guide

Twitter

Takeaways

Platform is suited to creating and leading conversations

Easy for pushing out low-cost content

Use branded hashtags to reach unconnected audience

Messages can be amplified quickly and easily

Respond to users with RTs and replies

1

2

3

4

5

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Page 166: SEO for Ecommerce: A Comprehensive Guide

Pinterest

22%

60%

Page 167: SEO for Ecommerce: A Comprehensive Guide

Pinterest

Pinterest traffic converts to sale 22% more than Facebook traffic.

Pinterest traffic spends 60% more than Facebook traffic.

Page 168: SEO for Ecommerce: A Comprehensive Guide

JoS. A. Bank

Pinterest

Source: http://www.pinterest.com/josabank/

Page 169: SEO for Ecommerce: A Comprehensive Guide

Nordstrom

Pinterest

Source: http://www.pinterest.com/nordstrom/

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Nordstrom

Pinterest

Source: http://www.pinterest.com/nordstrom/

Page 171: SEO for Ecommerce: A Comprehensive Guide

Pinterest

Takeaways

Boards are an opportunity to showcase brand’s aesthetic and personality

Organize and curate boards using unbranded imagery

Focus on aspirational or inspiring themes

Curate boards that speak to user interests

1

2

3

4

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Page 173: SEO for Ecommerce: A Comprehensive Guide

Nordstrom

Instagram

Source: http://instagram.com/nordstrom

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Nordstrom

Instagram

Source: http://instagram.com/nordstrom

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Nordstrom

Instagram

Source: http://instagram.com/nordstrom

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Page 177: SEO for Ecommerce: A Comprehensive Guide

JoS. A. Bank

Google+

Source: https://plus.google.com/111895265730261374585/posts

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Page 179: SEO for Ecommerce: A Comprehensive Guide

JoS. A. Bank

YouTube

Source: https://plus.google.com/+BrooksBrothers/posts

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Men’s Wearhouse

YouTube

Source: http://www.youtube.com/user/MensWearhouse

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Men’s Wearhouse

YouTube

Source: http://www.youtube.com/user/MensWearhouse

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Real Men Real Style Group

LinkedIn

Source: http://www.linkedin.com/groups/Real-Men-Real-Style-Wardrobe-4063499

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Real Men Real Style Group

LinkedIn

Source: http://www.linkedin.com/groups/Real-Men-Real-Style-Wardrobe-4063499

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• The Ecommerce Ecosystem

• Technical Work

• On-page & Content Work

• Social & Off-page Work & Off-page Work

• Analytics & Reporting Work

• Departmental & Corporate Stuff

How to Report on SEO for EcommA

GE

ND

A

Page 185: SEO for Ecommerce: A Comprehensive Guide

Thinking about reporting on SEO

It’s not about keywords.1

Focus on bottom-line metrics that matter.2

Engagement metrics are important for YOU dear SEO.3

You’ll need more than a single analytics package.4

Page 186: SEO for Ecommerce: A Comprehensive Guide

It’s not about keywords.

Analytics & Reporting

186

Track topics or page types instead of queries.

1

Page 187: SEO for Ecommerce: A Comprehensive Guide

Track topics or page types instead of queries.

It’s not about keywords.

Analytics & Reporting

1

More insightful (queries change)

More actionable

(search volume)

Easier to spot trends

(seasonality)

Less obsessive (no more ranking reports)

Page 188: SEO for Ecommerce: A Comprehensive Guide

Analytics & Reporting

Roll metrics up to the URL level.

It’s not about keywords.1

Page 189: SEO for Ecommerce: A Comprehensive Guide

Analytics & Reporting

Queries

CR

Traffic

CTR

Bounce Rate

If I were a URL

And these my metrics

Page 190: SEO for Ecommerce: A Comprehensive Guide

Analytics & Reporting

Queries

CR

Traffic

CTR

Bounce Rate

GWT and/or scraped data

Analytics

Analytics

GWT

Analytics

Page 191: SEO for Ecommerce: A Comprehensive Guide

It looks like this.

Analytics & Reporting

191

GWT URL data Analytics URL data

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Most helpful with multiple data views

Analytics & Reporting

192

Several different views

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Track bottom line metrics.

Analytics & Reporting

193A

• Revenue from organic

• Organic traffic by search engine

• Organic conversion rate

2

• Use content groupings in GA• Hit level only• Useful for ecommerce page types

Page 194: SEO for Ecommerce: A Comprehensive Guide

Analytics & Reporting

• Use content groupings in GA• Hit level only• Useful for ecommerce page types

Track bottom line metrics.2

More here: http://cutroni.com/blog/

Page 195: SEO for Ecommerce: A Comprehensive Guide

Engagement metrics

Analytics & Reporting

195

3

• Time on page, avg. pages/visit, time on site• Very useful to spot poor experiences

• Bounce rate is a useful metric for Panda• Group high bounce rate pages to analyze• Segment alongside conversion rate

• Report on these only when they lead to ACTION

Page 196: SEO for Ecommerce: A Comprehensive Guide

You’ll need multiple tools.

Analytics & Reporting

196

4

• Best in class:• Brightedge• Linkdex• SEO Clarity• Search Metrics• Search Light

• SEO analytics are essential.

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Google Not Provided Holds at 84%.

Analytics & Reporting

197

4

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Safari, Android Users Over-Represented in Provided Queries

Analytics & Reporting

198

4

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Analytics & Reporting

Brightedge keyword groups

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Analytics & Reporting

SearchMetrics keyword groups

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Analytics & Reporting

SearchMetrics ‘tags’

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You’ll need multiple tools.

Analytics & Reporting

202

4

Inexpensive / free:

• SEMRush• SpyFu• Tools.SEOBook.com• Wordstream

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• The Ecommerce Ecosystem

• Technical Work

• On-page & Content Work

• Social & Off-page Work

• Analytics & Reporting Work

• Departmental & Corporate Stuff

Today’s Talk is Wide and DeepA

GE

ND

A

@audette

Page 204: SEO for Ecommerce: A Comprehensive Guide

Teams don’t talk

Page 205: SEO for Ecommerce: A Comprehensive Guide

SEO is the bridge builder

Page 206: SEO for Ecommerce: A Comprehensive Guide

This is what happens when departments are siloed.

Help Teams Talk

Got 1 million links. Didn’t tell SEO.

Page 207: SEO for Ecommerce: A Comprehensive Guide

This is what happens when departments are siloed.

Help Teams Talk

I can’t imagine

what went wrong.

Got 1 million links. Didn’t tell SEO.

Page 208: SEO for Ecommerce: A Comprehensive Guide

This is what happens when departments are siloed.

Help Teams Talk

SEO found out.

Page 209: SEO for Ecommerce: A Comprehensive Guide

This is what happens when departments are siloed.

Help Teams Talk

Fix implemented.

Page 210: SEO for Ecommerce: A Comprehensive Guide

This is what happens when departments are siloed.

Help Teams Talk

Fix implemented.

Page 211: SEO for Ecommerce: A Comprehensive Guide

It’s cliché, but breaking down silos is crucial.

Help Teams Talk

Page 212: SEO for Ecommerce: A Comprehensive Guide

Help Teams Talk

This is SEO.

Page 213: SEO for Ecommerce: A Comprehensive Guide

#SearchFest

Adam Audette

[email protected] @audette

Questions

Page 214: SEO for Ecommerce: A Comprehensive Guide

#SearchFest

Adam [email protected] @audette

Questions