Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection24-26 February 2008, Bled, Slovenia

Implementation of the Single European Emergency Call Number 112

in Slovenia

Romana Slabe, Senior Adviser

Administration for Civil Protection and Disaster Relief

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection24-26 February 2008, Bled, Slovenia

GENERAL FRAMEWORK

EU LEGISLATION (Council Decision, 1991, on the Introduction of a Single European Emergency Call Number, other EU Directives)

European Parliament Written Declaration on 112, April 2007

First European 112 Day on 11 February 2008

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection24-26 February 2008, Bled, Slovenia

FRAMEWORK IN SLOVENIA

System of Protection Against Natural and Other Disasters established in Slovenia in 1991

Monitoring, Notification and Warning Sub-system

Regional Emergency Notification Centers respond to the Emergency Call

Number 112

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection24-26 February 2008, Bled, Slovenia

PROJECT OF ESTABLISHING “112”

Beginning in 1995

Agencies involved: MOD - Administration for Civil Protection and Disaster Relief, Ministry of Health, Firefighters Association of Slovenia, other Rescue Services (Mountain, Cave, Underwater ...)

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection24-26 February 2008, Bled, Slovenia

INTRODUCTION OF “112”

1997 - transition year - five numbers were active at the same time (till 31 December 1997):

• three different numbers for rescue services -93 for Firefighters, 94 for Ambulance, 985 for Emergency Notification Center 112 Emergency Call Number

• one number 92 for police 113 Police Emergency Number

Broad campaign in various media and public schools to introduce the NEW 112 Emergency Call Number to the general public - jointly with the Ministry of the Interior for the Police Emergency Number 113)

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection24-26 February 2008, Bled, Slovenia

LEGISLATION

REGULATION on the Organization and Operation of the Observation, Notification and Warning System (OG RS 45/97, 05/00)

ACT on the System of Protection against Natural and Other Disasters (OG RS 51/06)

ACT on Electronic Communications (OG RS 13/07)

DECREE on the Quality of Service for the Unified European Emergency Telephone Number “112” (OG RS 118/04)

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection24-26 February 2008, Bled, Slovenia

NATIONAL EMERGENCY NOTIFICATION CENTER AND 13 REGIONAL CENTERS (24/7)

CE SGGO

KK

KPKR

LJMSMB

NMPO

PTTR

Zahodno štajerska

Koroška

Severno Primorska

Posavska

Obalna

Gorenjska

Ljubljanska

Vzhodno Štajerska

Pomurska

Dolenjska

Notranjska

Podravska

Zasavska

SystemZARE

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection24-26 February 2008, Bled, Slovenia

MAIN TASK OF THE EMERGENCY NOTIFICATION CENTER - RESPONDING TO “112” CALLS

Key task - to monitor, notify and alert in the event of a disaster

112 assistance to those who find themselves in an emergency situation

112 obtaining important information on weather disturbances, shortages in the supply of drinking water, energy, …

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection24-26 February 2008, Bled, Slovenia

EMERGENCY CALL TO “112”

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection24-26 February 2008, Bled, Slovenia

EXPERIENCES & BEST PRACTICES (1)

Policy/Organisation:

Comprehensive disaster management system in place

No bigger financial constraints

Media pressure

Promotional campaign

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection24-26 February 2008, Bled, Slovenia

EXPERIENCES & BEST PRACTICES (2)

Technical: Defining the location and identity of a caller – from fixed and

mobile (2008) phones GIS applications supporting 112 Uniform and autonomous communication and information system

for protection and relief - interoperable with CECIS Response in foreign languages Finding a solution for deaf persons (Fax, WAP, SMS) WAP information Incentives for mobile operators about 112 information

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection24-26 February 2008, Bled, Slovenia

EXPERIENCES & BEST PRACTICES (3)

International Cooperation: Learning from other countries (Austria, Sweden, etc.) Support in introducing 112: in Candidate Countries and

Western Balkan Countries - Croatia, FYROM (bilateral cooperation), Hungary

Slovenia is ready to support other countries with expertise

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection24-26 February 2008, Bled, Slovenia

THANK YOU FOR YOUR ATTENTION