selfexamprep 3300 exam - auraÂ® contact center administration exam

AVAYA 3300Avaya AuraÂ® Contact Center Administration Exam

10 Q&A

Version 3.0

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www.3300.com Q: 1 A customer with Avaya Contract Center in SIP environmentwould like to add voice processing commands to an application.Which block would be required?

A. IVR

B. Treatment

C. Output

D. Input

Answer: D

www.3300.com Q: 2 A customer with Avaya Aura Contact Center has created aloop in a script application with the following parameters:While the caller is in the loop, the customer wants an announcement to play everythirty seconds, and the queued status of the call and the In-service status of theskillset must be evaluatedIf the call is not queued, and if the skillset is out of service, the call will be sent to anout of service announcementIf the call is not queued and the skillset is in service. It must be re-queued.What is the proper script syntax to accomplish this requirement?

A.Section wait_loopIF NOT QUEUED THENIF OUT OF SERVICE SKILLSET automotive THENGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_stlll_busy_ran_gv


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WAIT 30EXECTUTE wait_loop

B.Section wait_loopIF NOT QUEUED THENIF NOT OUT OF SERVICE automotive THENQUEUE TO SKILLSET automotiveWAIT 2ELSEGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_bu5y_ran_gvWAIT 30EXECTUTE wait_loop

C.Section wait_loopIF QUEUED AND IF OUT OF SERVICE automotive THENGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30EXECTUTE wait_loop

D.Section wait_loopIF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THENGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_ran_gvWAIT 30EXECUE walt_loop


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Answer: B

www.3300.com Q: 3 A customer is using the intrinsic Call Rate in & script. Forwhat Information is the system looking when the Call Rate Intrinsic is used?

A. the number of contacts that entered the system in the last 10 minutes

B. the total number of active calls in the system

C. the number of calls that entered the system in the last 10 minutes

D. the number of calls answered in the preceding 10 minutes

Answer: A

www.3300.com Q: 4 A customer with Avaya Aura Contact Center wants to see in areport the percentage of calls being answered in the automotive skillset in 20seconds or less. What would need to be programmed to obtain this data?

A. Create an application threshold class, set the Level 1 %Servlce_Level_S Thresholdto 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class tothe automotive ski 11 set.

B. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10,the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to theautomotive skillset.

C. Create an application threshold class, set the Level 1 Service Level Threshold to 20,and assign the threshold class to the automotive skillset.

D. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, andassign the threshold class to the automotive skillset.

Answer: C


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www.3300.com Q: 5 A customer with Avaya Aura Contact Center will use theContact Router for all calls entering the system. What is one function of the ContactRouter?

A. It links agents to applications.

B. It links skillsets to applications.

C. It links Intrlnslcs to applications.

D. It links Control Directory Numbers (CDN) to applications.

Answer: D

www.3300.com Q: 6 Which statement regarding scripts is true?

A. A secondary script is the only place treatments can be applied to the call.

B. A primary script is referenced directly from the Master script, otherwise It Is asecondary script.

C. A primary script is the only place that call variables can be assigned.

D. Secondary and primary scripts are exactly the same.

Answer: B

www.3300.com Q: 7 Which two commands can update the value of a call variable?(Choose two.)

A. GIVE

B. READVAR


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C. ASSIGN TO

D. COLLECT DIGITS

E. SEND REQUEST

Answer: B, D

www.3300.com Q: 8 How many seconds are recommended that a script should waitafter queuing a contact to a skillset?

A. WAIT 1

B. WAIT 2

C. WAIT 4

D. WAIT 8

Answer: A

www.3300.com Q: 9 A customer with Avaya Aura Contact Center has written ascript application. The Problem View Is showing a syntax error with the followingarea of script:IF DAY OF WEEK EQUALS MONDAY..FRIDAY THENWhat is the correct syntax required for this application?

A. IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN

B. IF DAY OF WEEK EQUAI S MON..FRI THEN

C. IF DAY OF WEEK - MONDAY FRIDAY THEN

D. IF DAY OF WEEK = MONDAY..FRIDAY THEN


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Answer: D

www.3300.com Q: 10 A supervisor with Avaya Aura Contact Center would like tocreate a custom Application DisplayThe data fields available are cumulative, fixed, and instantaneous.What is an example of a cumulative data field?

A. Application Name

B. Average Answered Delay

C. Calls Waiting

D. Service Level Threshold

Answer: B

selfexamprep 3300 exam - auraÂ® contact center administration exam

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