self presentation facilitated by: course tutor giselle ruoss and course assistant frances saggers

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SELF PRESENTATIONFacilitated by:Course Tutor Giselle RuossandCourse AssistantFrances Saggers

Task 1: First impressions countThere is no denying that impressions count but what first impression is most important to you?Is it how someone looks?Is it what someone wears?What someone says?How punctual someone is?Or something else?


Task 3:Body language (British acceptance code) Body language plays a huge role in how we present ourselves or how other people we are perceived by other people:Eye contactHead position e.g. (head up or bowed head)Facial expressionsHand gesturesArmsLegsFeetPersonal proximity

Cultural difference in body languageIn many ways it is difficult to interpret body even if two or more people are from the same cultural background.So it can be even harder to get right if we do not know that body language is not the same in every culture.Socially it can be interesting and even fun getting to know the difference (depending on how well we know the person)However, in an interview these differences can be misinterpreted on both sides(interviewer/interviewee)may effect the outcome of the interview.

Task 4: Consider the various cultural backgrounds in this roomHow many different nationalities in this room. In groups of three or four discuss what gestures and body language means in your culture:Consider:Eye contactHead positionFacial expressionHand gesturesArmsLegsFeetPersonal proximity

Task 5: AssumptionsApart from body language there many other reasons why we can misunderstand first impressions or how we understand another person. Take a look at this picture, what does it tell you?

Ask!If you do not understand something or it is not clear, just ask people are less likely to be offended and may even respect you more for having the courage to ask. Rather than making an assumption about a situation which you may easier get wrong if you do not askThis is the same in work people are often happy to help if you ask them. If you do not ask they may think you understand

It natural to have a difference of opinionIt is natural and healthy to have different opinions after all that is one of the most effective ways to educate ourselves and learnHowever, you need to be able to express a difference of opinion in a calm and constructive manner in order to get the most effective resultsIt is not always necessary for people to agree but it is important to respect each other

Task 6: Respect each otherLearning to respect each others opinion is an invaluable way to educate ourselves about how other people live their lives and what they are faced with in life:- What are some issues that people have differences of opinion about?

Task 7: We are all uniqueWe are all unique and have different skills and qualitiesWhat skills and qualities do you have that you can use in the workplace?

Task 8: Meeting peopleWhen meeting people for an interview or business appointment what is important to show people you are the right candidate for the job:-

Social networkingSocial Networking is an expanding way to contact customers With site such as Facebook, Twitter and LinkedIn your business is instantly available to people locally, nationally and internationallyNetworking is a vital part of successful employment and business. Often people require recommendations from other people as a character reference e.g. what someone is like to work withAlternatively people will often employ companies or individuals who have proven track record of excellent service.Networking may well result in getting an interview

Preparation is the key to successReview own skills, experiences and qualitiesCheck CVAnticipate questions and identify relevant examples Prepare key selling pointsResearch organisationWebsites, reports, articles, company literature, etc..Contacts with knowledge of organisation or sectorRelevant articles in the pressPersonal visit or telephone callResearch job and occupational areaJob description or similarCurrent issuesPrepare your questionsPractice

Typical Interview QuestionsAbout youTell me about yourself - Bring me up to date with your CV?Why did you choose this particular area of work?What experience have you had that is relevant to this post?What would you consider your major achievements to date?About the jobWhat interests you about this job?What do you know about this organisation?What other options are you considering?How do you see your career developing 5 years?If you were Head of Department, what would be your priorities?General knowledgeWhat do you think of the Governments policy on college fees?Whats your opinion of (a topical subject relating to the company or current affairs).

Other types of questionsWhat if QuestionsNo experience - how are you likely to respond to a situationProbing QuestionsHow exactly did you deal with the situation?How did you know it worked?How did you feel about the outcome?Could you have handled it differently?

Responding to Competency QuestionsQ Give me an example of a problem you encountered. How did you approach it. What was the outcome?STAR responseS: Describe the situationT: Explain the task/problem that aroseA: What action did you take?R: What was the result or outcome?What did you learn from this experience?

17Preparing for competency based interviewsIdentify the competencies required for jobReview job description or ask for informationDefine each competency in behavioural termsIdentify past experience to illustrate how you demonstrated that behaviour Prepare examples for each competencyPractice talking about your experienceTry to give a complete answer - STAR

Purpose of the interviewInterview = A meeting with an objectiveEmployers objective is to find the best person for the job Employer: reviews candidates experience and abilitiesCan you do the job? (skills, abilities, qualifications)Will you do the job? (interest, attitude & motivation)How will you fit into the organisation? (personality)You: impress employer and assess position on offerWhat does this position offer me?How does it fit with my career plans?Congratulations - you have passed the first hurdleYou must prove that you are the most suitable candidate for this position

Task 9: Talk about your achievementsIt is often hard to talk about your achievements and much easier to say what you are not good at. In this task we would like you to think of 5 things you are good at and why you think you are good at them:For example: You might say you are a good listener because you volunteer for the Samaritans which requires someone to listen in a supportive way without being judgemental

What happens after an interview?Review own performancewhat went wellwhat went badlywhat you wished you had saidprepare for next stageInvitation to second / final round interviewsassessment centre psychometric testingpanel interviewRejection letter / emailif you can request feedback - use it

Not getting the jobUse every interview as a learning experienceAsk for constructive feedbackDont give upSeek ways to increase your employability (take on voluntary work to develop your skills while looking for paid employmentUse the time to study, or travel It may even be a time to start your own business or rethink your goals

Getting the jobGetting the job is a fantastic feeling.It is a new challengeA huge boost in confidenceA chance to use your knowledge and experience from your life and past employmentAn opportunity to learn new skillsSecurityA chance to improve your social life

BE WILLING TO LEARNIts true what they say your never too old to learn and there are many ways to do so:-Workers Educational Association course attending a course such as thisAttending a college or University course full-time, part-time or day release if at workThe Internet there is a wealth of knowledge and information available on the internetReading material books, newspapers, journals, etc.Speaking to people just by speaking to people we can acquire knowledge that we did not have before