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1. bye bye it- we’ll miss you matt hooper 2. bye bye it- we’ll miss you matthew hooper@vigilantguy 3. matt hooper• 1987-1990 jr.verification analyst yellow pages company•…
1.psd 2.psd 3.psd 4.psd 5 6.psd 7.psd 8.psd 9.psd 10 11.psd 12
1.standard+casea universal model for service response rob england2. standard+casea universal model for service response v3 3. standard+case• clarifying and expanding the…
1.next generation servicemanagement thinking forthe ‘age of the customer’ian clayton2. universal service management body of knowledge (usmbok) next genera>on…
1. location and the future of the interface amber case 2. location and the future of the interface tft 2012 amber case http://caseorganic.com/ @caseorganic 3. we are all…
1. planting the seedsovercoming talent shortage today and tomorrow breed lewis 2. planting the seedsovercoming talent shortage today and tomorrow 3. topics1. workforce across…
1. just enough peter lijnse 2. just enough! peter lijnse! managing partner! ! twitter: @peterjlijnse!proven experience • proven tactics • proven success 3. just enough?!…
1. gestión de servicios basada en riesgos rbsm antonio valle 2. gestión de servicios basada en riesgos rbsmv 1.4 antonio valle salas gobierno y gestión de ti http://www.gedos.es…
1. la integración de ti en el negocio del cliente oscar corbelli 2. la integración de tien el negocio del clienteuna propuesta estratégica paralaintegración de tien el…
1. secrets of successful self service ian aitchison 2. secrets of successful self service ian aitchison itsm product director landesk software @ianaitchison 3. exposing other…
1. balanced diversity a portfolio approach to organisational change karen ferris© macanta consulting 2012 balanced diversity 2. balanced diversity a portfolio approach to…
1. create, innovate, get out of the cave patrick bolger chief evangelist 2. agenda• technology and revolution• three generations of corporate it strategy – 1990’s…
1. service desk 2.0 aale roos 2. service desk 2.0aale roos, pohjoisviitta oy, @aalem review by james finister, tcs, @jimbofin copyright © pohjoisviitta oy 2012 3. aale roos•…
1. it is dead(at least as we know it) charles araujo 2. #quantumageofit 3. it is dead(at least as we know it) #quantumageofit 4. sometimes you just don’t realize you’re…
1. no time to work on improvements?find it with kanban! vladimir ivanov 2. no time to work onimprovements? find it with kanban! 3. case i’ll tell about was like this...…
1. to improve is to changeto be perfect is to change often alex hocking 2. no change 3. the british motorcycle 4. how big was the british motorcycle industry • in 1950s…
1. tft december 2012 itsmgoodness 2. service desk, slm and itsmgoodness 3 3. agendalife, itsm and everything…building a brilliant serviceservice desk goodnessslm goodnessitsm…
1. customer servicetristan boot 2. if you don’t like people…perhaps you shouldn’t work in customer service.tristan bootitsmf new zealand 3. bring in the right people…
1. beyond firefightingtechniques for advancedincident management robert s. falkowitz 2. beyond firefightingtechniques for advanced incident management robert s. falkowitz…
1. how to put the km into itsm aprill allen 2. how to put the km into itsm aprill allen twitter: @aprillallen [email protected] @aprillallen 3. knowledgebird.com…