scope apr 2009 - asq orange...

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1 The Official Newsletter of the ASQ Orange Empire Section April 2009 Section Chair Column - ASQ Letter from the Chair Greetings members! We had great attendance at the monthly dinner meeting on March 10, 2009. By attending the meeting, members not only enhance their knowledge but also get recertification units and most importantly receive an opportunity to network with 40-50 attendees from different industries including Pharmaceutical, Medical Device, Biotech, Aerospace, and Software industries. Please speak with your colleagues and your friends to check us out. As a chair, my goal is to obtain feedback from our members because they are truly providing the “Voice of the Customers.” Last week, I had an opportunity to ask Marlene Johnson to provide feedback. Marlene served as Vice-Chair of ASQ Section 0701 for few months before she moved to Wisconsin. Marlene’s feedback is in italic and bold font as below: 1. The Scope is much more information-laden, and that is a good thing. 2. The document, in e-form is a good idea, and I prefer the option of whether or not to print, and frankly, previously, the newsletter never always got to me on time. So, I appreciate Ed’s links. 3. There seem to be good, value-added articles, accuracy in the ads that are presented (which used to be a problem; we did not have good tracking systems for these ads – some people advertised for years, without paying the full fees…..). 4. I like the use of color, the summaries/abstracts of dinner meetings and clinics, and even pictures of new members. I think that showing both their names and faces (though who is who is not really the point) goes a long way to support welcoming new members into the section. I am glad that the section is continuing the clinics. We (0701) are one of the few sections that do that – here at ASQ 1217 (Madison), there are no clinics – just dinner and presentation, which is okay, but I like as much info in one session as I can get – so keep that up! 5. You seem to be highly engaged in this activity, as chair. I know that it is a lot of work, and your positive energy comes through in your monthly comments. It was great to read that Marlene still receives eSCOPE after relocating to a new state. I wanted to thank Marlene for providing valuable feedback. In this issue of eSCOPE, I would like to explore on the Five “S” program. “Five S” is a basic, fundamental, systematic approach for productivity, improvement in all types of business. The Five S program is usually a part of, and the key component of Visual Factory Management (VFM). Five S and VFM are both a part of Kaizen - a system of continual improvement -- which is a component of lean manufacturing. The Five S program focuses on having visual order, organization, cleanliness and standardization. The results you can expect from a Five S program are: improved profitability, efficiency, service and safety. The precipices underlying a Five S program at first appear to be simple, obvious common sense. - continued on p. 5 SCOPE

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The Official Newsletter of the ASQ Orange Empire Section April 2009

Section Chair Column - ASQ Letter from the Chair Greetings members!

We had great attendance at the monthly dinner meeting on March 10, 2009. By attending the meeting, members not only enhance their knowledge but also get

recertification units and most importantly receive an opportunity to network with 40-50 attendees from different industries including Pharmaceutical, Medical Device, Biotech, Aerospace, and Software industries. Please speak with your colleagues and your friends to check us out. As a chair, my goal is to obtain feedback from our members because they are truly providing the “Voice of the Customers.” Last week, I had an opportunity to ask Marlene Johnson to provide feedback. Marlene served as Vice-Chair of ASQ Section 0701 for few months before she moved to Wisconsin.Marlene’s feedback is in italic and bold font as below:

1. The Scope is much more information-laden,

and that is a good thing.

2. The document, in e-form is a good idea, and I prefer the option of whether or not to print, and frankly, previously, the newsletter never always got to me on time. So, I appreciate Ed’s links.

3. There seem to be good, value-added articles, accuracy in the ads that are presented (which used to be a problem; we did not have good tracking systems for these ads – some people

advertised for years, without paying the full fees…..).

4. I like the use of color, the summaries/abstracts of dinner meetings and clinics, and even pictures of new members. I think that showing both their names and faces (though who is who is not really the point) goes a long way to support welcoming new members into the section. I am glad that the section is continuing the clinics. We (0701) are one of the few sections that do that – here at ASQ 1217 (Madison), there are no clinics – just dinner and presentation, which is okay, but I like as much info in one session as I can get – so keep that up!

5. You seem to be highly engaged in this activity, as chair. I know that it is a lot of work, and your positive energy comes through in your monthly comments.

It was great to read that Marlene still receives eSCOPE after relocating to a new state. I wanted to thank Marlene for providing valuable feedback.In this issue of eSCOPE, I would like to explore on the Five “S” program. “Five S” is a basic, fundamental, systematic approach for productivity, improvement in all types of business. The Five S program is usually a part of, and the key component of Visual Factory Management (VFM). Five S and VFM are both a part of Kaizen - a system of continual improvement -- which is a component of lean manufacturing. The Five S program focuses on having visual order, organization, cleanliness and standardization. The results you can expect from a Five S program are: improved profitability, efficiency, service and safety. The precipices underlying a Five S program at first appear to be simple, obvious common sense.

- continued on p. 5

SCOPE

Leadership Team 2009

2

Welcome New Members

Suzan AwadallahGabriel G. CamachoOfelia G. Chavez

Mauro DuranJosita Cati-Il Elambayo-GuzmanKeith GarrisonOrlando GuilloryLili HongRaphael HonKimberly T. HuaEddie S. LaraKermit LimPatricia MitchellWilliam H. NallyJude O. OduwoleLaurie Patton

Prasanth S. RamakrishnanWai K. TongHoward W. WaltersJames S. Wartman

*****

All new members are eligible for free

admission to a dinner meeting within 3 months of becoming a member.

***** Not receiving e-mail notifications of upcoming events? Call headquarters at 800-248-1946 and request the necessary changes, or e-mail them at [email protected]

Chair Bob Mehta W: (949) 250-2459 E-mail: [email protected]

Vice Chair Dale Leuer H: 714-970-5031 E-mail: [email protected]

Secretary Luke Foo W: (949) 743-9208 E-mail: [email protected]

Treasurer Vinay Goyal W: (714) 773-8978 E-mail: [email protected]

Programs Chair Dave Nagy W: (714) 634-4441 E-mail: [email protected]

Voice of Customer David Vu E-mail: [email protected]

Career Chair Pritesh Patel E-mail: [email protected]

Arrangements Chair Ed Arpawong E-mail: [email protected]

Publicity/Internet Chair Joanne Pettigrew Cell: (714) 366- 7171

E-mail: [email protected]

Education Chair Margaret Benavides W: (714) 654-2479 E-mail: [email protected]

Certification/Renewals Mark Belgen H: (714) 404-6189 E-mail: [email protected] Examiner Hassan Farah W: (310) 320-9768 ext. 177 E-mail: [email protected]

Auditing Chair

Darrell Moyer H: (562) 795-5990 E-mail: [email protected] Chair Don Shannon E-mail: [email protected] Regional Director Gene Underwood H: (949) 830-2262 E-mail: [email protected]

Membership Chair Jack Dhuwalia W: (949) 854-4534 E-mail: [email protected]

Booster Chair Patrica Brinker W: (714) 517-6900 E-mail: [email protected]

ASQ Regional Director, Region 7 Holly Duckworth E-mail: [email protected] Editor Daniel Shibley W: (626) 330-3425 E-mail: [email protected]

Please contact the Leadership Team and tell us how to serve you better

3

April 14 Dinner MeetingDoubletree Hotel, 201 E. MacArthur Blvd, Santa Ana Directions: http://maps.google.com/ISO 9001 and the Rebirth of Nuclear Generated Power, presented by Paul Mesmer,

is the topic of clinic # 1. The world’s thirst for clean energy has resulted in a rebirth of nuclear power. Most suppliers to this industry in the 1970’s, offered uniquely designed and qualified products under a quality program compliant to 10CFR50 Appendix B. Today, many global suppliers of technology and services to retrofit aging nuclear power plants and build new facilities operate under a program certified to ISO 9001. Government regulators and industry leaders recognize that although the presence of an effective ISO 9001 program can provide the foundation for becoming a qualified supplier to the nuclear industry, there are significant gaps to meet strict nuclear regulations and quality program requirements. These gaps often pose a significant barrier to nuclear market entry.In clinic # 2, Pritesh Patel will give the 1st part of a 4-part tutorial on Minitab. Minitab is a powerful tool to aid those in the Quality field to use statistics to support quality related

decisions. Knowing how to use Minitab and more importantly, what the inputs and outputs for each calculation are is the key to the power of Minitab. In the first of 4 sessions on Minitab I’ll explore the basics of Minitab, specifically:

How to Enter Data Navigating between Minitab screens Applying the basic statistic calculations and

understanding the output that Minitab delivers.At the same time, the audience will be refreshed on statistics.

The dinner presentation will be “The New Model Lean Manufacturing Organization” by Dave Nagy. Over the past ten years, there has been significant discussion about change to a “new model culture.” The role of the “new model” was launched into the mainstream last December when Senator Chris Dodd, Chairman said after the Senate failed to pass the $14 billion bailout: “The US auto manufacturers have had two decades to watch the Japanese car manufactures change to a new model lean manufacturing organization. Detroit doesn’t get it. We cannot ask the American taxpayer to bailout failure”. Even President, Barrack Obama has used the term “new model” when talking about the automobile and financial industries. The ability of an organization to be flexible and to change their culture is reaping huge benefits in terms of lean, operating efficiency, profits and morale. By attending this presentation, you will understand the contrasts between the old and new model, and leave with a tool to help you access the model /culture of your organization.

Pritesh Patel is a Senior Member of the ASQ, and obtained his ASQ CQE and CMQ/OE certifications. He has currently been using Minitab for over 8 years, and was hooked onto the power of Minitab as he sat through 2 six sigma Black Belt training sessions. Currently working in the pharmaceutical industry, Pritesh frequently uses Minitab and the outputs of Minitab to support validation of processes and products.

Paul Mesmer is Quality Director for Invensys Process Systems, Triconex Products in Irvine, California. He has over 30 years experience in Quality Assurance, Quality and Reliability Engineering management, in aerospace, nuclear, and process control industries.Paul has a Bachelor of Science in Electrical Engineering from the Rochester Institute of

As a principal of Bolero Associates LLC, Dave Nagy’s efforts have been focused on change management, leadership development, driving financial improvements, team problem solving, and implementing a lean quality management system. Dave has been providing consulting and training to companies including: County Government - San Bernardino, Medical Groups, Service and International Manufacturing and non-profits. Dave is a certified Lead Auditor for ISO9000:2000 andTS16949. Dave has authored more than 30 articles on change management, trust, leadership, team effectiveness, and developing teams. Dave has spoke at numerous associations and conference events on “Making Change Work”, “Change at the Speed of Light”, “Networking For Professionals”, “Changing the Way We Work”, “Human Side of Change”, and “Communication: Building an Effective Strategy”.

Highlights From March Meeting

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Ms. Yasamin Ameri presented Clinic #1 on the Comparison of ISO 9001: 2000 to 2008. The packed room audience reviewed clarifications to the updated ISO 9001 QMS standard as well as changes intended to improve consistency to ISO 14001:2004 EMS standard.

Dr. Milton Krivokuca presented Clinic #2 on Environmental Management is here, Is Your Organization Ready? Federal, State & local environmental regulations require a management system to ensure compliance and promote sustainability. ISO 14001 EMS standard may be the appropriate structure.

Dr. Steve Kaye presented the dinner meeting talk on Your Personal Quality Program: How to Thrive During Chaos. The interesting and entertaining program covered networking and the social media of Twitter & LinkedIn. He also examined processes that facilitate creative thinking and writing.

Announcement

5

The Nominations Committee is pleased to announce the following members have decided to throw their hat in the ring, and run for elected office on the Leadership Committee for the coming 2 year term starting in July 2009:

Bob Mehta - ChairDale Leuer - Vice Chair

Aaron Reddoch - TreasurerLourdes Bernal - Secertary

A formal vote will be taken at the April dinner meeting. Don’t miss this important vote!

Japanese Term

English Equivalent

Meaning in Japanese Context

Seiri SortDiscard materials, tools, equipment in the workplace that is not used. Keep only what is necessary.

Seiton Sort in OrderSet everything in proper place for efficient and effective retrieval and storage.

Seiso Sweep and Shine Clean the workplace and area; everyone should be responsible

Seiketsu StandardizeStandardize the way of maintaining cleanliness and ensure that the first 3 steps continue to be effective

Shitsuke Sustain Practice 'Five S' daily - this also means 'commitment'

The bottom line is that the Five S program will improve profits, and at the same time improve both quality and safety. This is accomplished by reducing wasted time and materials; improving daily or shift startup times; reducing maintenance and downtime; improving efficiency and productivity; improving employee morale; and simplifying the work environment.

Lastly, I would like to encourage our section members to visit “Career” section for the most current and complete listing of opportunities. I would encourage you to speak with your Human Resources Manager to consider ASQ Orange Empire’s “Career” section to place ads for open positions in a quality related field.

Bob MehtaChairman – ASQ Section 0701MSQA, MBA, B.S. (Chem), CQA, CSSBB, CQE, CBA, CSQE

continued from p.1 - Section Chair Column

And the winner is....AnnieLee!Annie Lee is the winner of the drawing at last month’s dinner meeting. Annie has won a ticket for a free dinner! A winner will be announced at each dinner meeting, as an incentive to attend our monthly dinner

Announcement

6

American Society for Quality Orange Empire Section 0701

Intermediate Statistics for Quality

Presented by: Linda Howe Garriz

Seminar Date: Tuesday April 21st, 2009 from 8:30 AM to 4:30 PM

Abstract Attention all Beginning Statistics survivors!!! Are you ready for more fun and games using statistics? In the intermediate statistics class, you will get instruction as well as hands-on experience on the use of statistics for decision-making. A case study approach will be used to increase your ability to apply these techniques back on your job.

Attendee Takeaways Participants in this class will gain an in-depth understanding of:

- Statistical Decision-Making using Tests of Hypothesis - Confidence Intervals and Statistical Tolerance Intervals - Selection of the proper sample size

Location: Jazz Semiconductor, 4321 Jamboree Rd, Newport Beach CA. 92660 (Atlantic Building which the 3 story building to the right of the flag poles in parking lot along Jamboree) Jazz Security phone # 949-435-8520

Registration & Continental Breakfast at 8:00 AM, Lunch is included. Cost if Registered by April 10th : ASQ Section 701 Members $115.00 & All Others $145.00 Cost after April 10th : ASQ Section 701 Members $145.00 & All Others $175.00.00 Payment by Check (payable to ASQ Section 701) or Credit Card via online. 1.0 R.U. / For more information: Ed Matthews at [email protected] You can also register on-line at: http://www.asqorangeempire.org/ If you have any special needs (food, access) let us know.

Seminar Registration Form (Checks by mail) Participant Name: _______________________________________________________ Work Phone: _____________ Home Phone: _____________ Email: _______________ Street Address: ________________________City: __________________ Zip: _______ Amount: Check: ___________ Membership # __________________

Mail registration with Check to Ed Matthews, 6 Via Topacio, Rancho Santa Margarita CA 92688. If you want confirmation of receipt of payment by check send Ed an email. If you have any special needs (food, access) let us know.

If paying by Credit Card please go to http://www.asqorangeempire.org/ and select Calendar to find the event. The select register now to provide registration by secured access credit card. Membership is verified against membership roster. System will send confirmation to email address you enter at time of registration. This is also your receipt of payment.

Mail registration to Ed Matthews, 6 Via Topacio, Rancho Santa Margarita CA 92688.

Mail Recertification Packages to:

Mark Belgen, 5 Tunis, Laguna Niguel, CA 92677

Course Next Exam Prep Start Date

Exam Dates Application Deadline

CQE Mar 4, 2009 Jun 6, 2009 Apr 17, 2009

CQA Mar 30, 2009 Jun 6, 2009 Apr 17, 2009

Why Become Certified? In today’s world, where quality competition is a fact of life and the need for a workforce proficient in the principles and practices of quality control is a central concern of many companies, certification is a mark of excellence. It demonstrates that the certified individual has the knowledge to assure quality of products and services. Certification is an investment in your career and in the future of your employer.

Ad Size

Inch Size

1 Issue

6 Issues

12 Issues

Full page

8.5” x 11” $200 $1,100 $2,000

1/2 Page

7.5” x 4.912”

$110 $605 $1,100

1/4 Page

3.667” x 4.912”

$70 $385 $700

Ad Size

Inch Size

1 Issue

6 Issues

12 Issues

Business Card (1/8 Page)

3.667” x 2.36”

$35 $195 $350

Checks should be made to: ASQ Orange Empire Section, and mailed to ASQ, PO Box 14183, Irvine, CA 92614, with ad copy, instructions for placement, and frequency. SCOPE Editor: Dan Shibley 626-330-3425 or [email protected].

SCOPE Ad Rates:

Upcoming Certification Courses

8

Certified Quality Engineer Exam Refresher/Prep CourseLocation: Alcon Laboratories, 15800 Alton Prkway, Irvine, CAExam Date: June 6, 2009 Exam Application Deadline: April 17, 2009Course fee: $500 plus cost of textbooks. Scholarships are available - contact Education Chair.Time: 6:00 pm - 9:00pm. 4.2 RU’s will be given for this 42 hr course.Session/Dates: 14 sessions total: Wednesdays from Mar 4, 2009 to June 3, 2009.

Will Cover: Management & Leadership in Quality Engineering; Quality Systems Development, Implementation, and Verification; Planning, Controlling, and Assuring Product and Process Quality; Reliability and Risk Managment; Problem Solving and Quality Improvement; Quantitative Methods; and exam tips.

Reference Books: CQE Primer + Solution Text, Quality Council of Indiana (required). Cost $105.Purchase the text directly through the Quality Council of Indiana at 1-800-660-4215 or www.qualitycouncil.com prior to the first classThe Certified Quality Engineer Handbook (recommended), Gryna, Quality Planning and Analysis, Latest edition (recommended).TI 36X Statistical Calculator (required).Instructors: Linda Howe Garriz ([email protected]). Mark Lindsey ([email protected]), cell: 714-273-2678Enrollment: Open through April 17, 2009. Class fee must be paid by the 3rd session. No refunds after the 3rd session.

Certified Quality Auditor Exam Refresher/Prep CourseLocation: Alcon Laboratories, 15800 Alton Prkway, Irvine, CAExam Date: June 6, 2009 Exam Application Deadline: April 17, 2009Course fee: $400 plus cost of textbooks. Scholarships are available - contact Education Chair.Time: 6:00 pm - 9:00pm. Session/Dates: 9 sessions total: Mondays from Mar 30, 2009 to June 1, 2009. No class Memorial Day.

Will Cover: Certification overview, Auditing fundamentals, Auditor competancies, Audit preparation, Audit performance, Audit preparation, Audit reporting, Audit follow-up & closure, Audit business applications, Quality tools & techniques, plus tips & strategies on exam taking.

Reference Books: CQE Primer + Solution Text, Quality Council of Indiana (required). Cost $105. Purchase the text directly through the Quality Council of Indiana at 1-800-660-4215 or www.qualitycouncil.com prior to the first class, orThe ASQ auditing Handbook 3rd edition from ASQ Quality Press, item # H1263, cost $63, from [email protected] or call 800-248-1946Optional Texts: Quality Audits for Improved Performance by Dennis R. Arter. How to Plan an Audit by ASQ Quality Audit Technical Committee. Optional texts can be ordered from ASQ Quality Press Ph: 800-248-1946Instructors: Aaron Reddoch ([email protected]). Mark Lindsey ([email protected]), cell: 714-273-2678Enrollment: Open through April 20, 2009. Class fee must be paid by the 3rd session. No refunds after the 3rd session. Minimum class size: 8 students.

To Register For the Class: go on-line at www.asqorangeempire.org/calendar/calendar.htm. Class fees must be paid no later than 3rd session.

To Register For the Exam: go on-line at http://www.asq.org

Quality in the Trenches

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Letter from the Editor:In this month’s Quality in the Trenches we will be looking at how we accept and tackle challenges. I used several quotes to give you a feel of the variety of interpretations of how people perceive this

little word called “challenge”. Dan Shibley E- Scope editor.

If we do not rise to the challenge of our unique capacity to shape our lives, to seek the kinds of growth that we find individually fulfilling, then we can have no security: we will live in a world of uncertainty, in which our selves are determined by the will of others, in which we will be constantly buffeted and increasingly isolated

by the changes round us. -- Nena O'Neil There is no Challenge more challenging than the

challenge to improve yourself. ------------Michael F. Staley

You have powers you never dreamed of. You can do things you never thought you could do. There are no

limitations in what you can do except the limitations of your own mind. ------- Darwin P. Kingsley

Accept the challenges so that you can feel the exhilaration of victory. ---------------------------------

George S. PattonChallenge. The word itself is best defined with this usage: A test of one's abilities or resources in a demanding but stimulating undertaking.A test of ones abilities or resources in this day and age of a fluttering economy can bring many meanings within itself. But if we peel the onion deeper we can see that challenges to improve ourselves, is well, a challenge in any economy. Ms. O’Neil stated that rising to a challenge, “uniquely shapes our lives”, Staley states, that the greatest challenge is to “improve yourself”, Kinglsy states the limitations are “only within our own minds, we are limited to have the power

of what we could do” and General Patton strongly suggests that challenges that are won gives off the “exhilaration of victory”!If I was to be in one of the Challenge “camps” I believe I would side with General Patton as when the challenge has been overcome, the exhilaration is often a highlight of my life’s timeline. Look at your own professional timeline and look to the points of most growth. If you take my challenge you will see the peaks were at times of great professional challenge. Lets face it, without challenges, we would not grow or feel the exhilaration of victory. Remember in the second “Star Wars” when the Jedi knights were about to be wiped off the face of the planet, there appeared to be no hope. Then good old Yoda comes swooping in with storm troopers to save the battle. Our challenges whether it is in the battle mode of keeping our company afloat during this day or the challenge of obtaining employment, will force ourselves to grow in ways, never obtained, less this challenge. When we look back at the challenges of today, we will see the growth “spikes”. Here are some key points when facing the challenge giant:

• Stay positive, never give in to the defeat that this challenge tops all others and there is no way out.

• Stay focused on the prize; always know what your goal is.

• Stays in the race never give up.• Have others look at your challenge from other

angles.• Believe that this challenge will be won.

In this day, we are all faced with growing challenges. However, this is not the first time any of us have been challenged, there is hope. Stay the course; prepare to feel the exhilaration of victory!Daniel Shibley, Quality Manager; the Adams Campbell CompanyDaniel Shibley has been in the Quality field since 1976 and currently is the Quality Systems Manager at the Adams Campbell Company and has been the editor of the Orange County Scope since 2001. Questions and comments regarding this article may be e-mailed to: [email protected]

10

Job Search Survival 2009by Deborah Walker

Undoubtedly, this is the toughest year on record to land a new job. Reaching your career goal will take courage and nerves of steel. Are you up to the challenge? Here are three tips for job-search endurance that will keep you on the right track toward your employment goal.

1. Keep your career goal realistic.This is not the time to strike out in a risky career direction. Following your heart toward a career in which you have little qualifications could yield months of frustration as you find yourself competing against legions of candidates far more qualified. Unless you are in the position to hold out for a very long job search, concentrate on positions where you are best qualified.

2. Realize it will take longer to land your next position.If you've never experienced a lengthy job search, set your expectations out several months and practice patience. You will apply for many positions as the perfect candidate, and get no response. Expect that. You will conduct perfect interviews and hear nothing back. Expect that as well. Just remember that eventually the right company with the right job at the right time will come your way if you stay calm and focused and don't let discouragement keep you from moving forward. Just keep with it.

3. Write a better resume than your competition.Less jobs and more applicants equals extremely high competition. The quality of your resume has never been more important. For the best possible resume keep these guidelines in mind: • Focus your resume. Avoid a one-size-fits-all

resume. • Showcase your best information in the top half of

page one. • Include accomplishments that illustrate your ability

to solve today's business challenges.

4. Sharpen your interview skills.With employers interviewing only the best of the best, when you are chosen to interview be sure you are your competitive best. You CANNOT “just wing” an interview and expect to be called back for a second. Today it takes solid interview strategy to earn a second round of interviews. Interview books are helpful, but they usually fall short of teaching you how to read the interviewer's mind to understand his/her hiring motivations. A study in the art of selling is more effective to achieve great interview performance. A few basic selling strategies include:

• Asking the right questions to understand the interviewer's “hot button” motivations.

• Formulate answers around the interviewer's motivations.

• Know your accomplishments well enough to weave them effectively through your interview to achieve top candidate status.

Throughout 2009, the best jobs will go to those who persevere and stay focused. Keeping your expectations and goals realistic will help prevent the emotional ups and downs. Prepare for your job search as if you were competing in a marathon. With patience, endurance and skill you will win your next job.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Deborah Walker, CCMC is a career coach helping job seekers compete in the toughest job markets. Her clients gain top performing skills in resume writing, interview preparation and salary negotiation. She may be reached at:[email protected]

Learn more about Deborah Walker, career coach at:http://www.AlphaAdvantage.com

11

Lean and Greenby Vinay Goyal

Leaders today in a wide range of industries, nonprofit organizations, government agencies, healthcare and other areas are finding ways to apply the principles of “Lean” as a means of producing goods and delivering services that creates value for the customer with the minimum amount of waste and the maximum degree of quality.

Some of us are familiar with Lean Initiatives and are involved in implementing it in our current jobs, but often it is confusing as to how, lean and green are associated.

Green is a fairly new term used in various aspects e.g. Green Manufacturing, Green Building, Green Marketing, Green Procurement, Green Product etc but what is the true definition of Green? Is there a defined fine line when a part, product and or a process in a true sense can be called a Green product (unless it is painted green)? The true answer is there is no clear definition of Green. It is a concept, a journey, where you take appropriate actions to systematically reduce waste which can adversely affect our environment, you start calling it a “Green” (greener) product.

In the past all unwanted products were discarded in the trash that was later dumped in our unsorted municipal waste landfills. With the rapid changes in information technology, our landfills started growing not only with the biodegradable items but also non-biodegradable items containing heavy metals and hazardous materials. Some of those substances not only took unnecessary space in our landfills but when leached in the soil, contaminated the waterbeds and adversely caused other ecological impacts.

With the increased affordability of computers, cellular phones and other telecommunication devices, the waste generated during their production and, after their useful life were going into the landfill which is quite alarming. In 1960 average computer life was 10 years that changed to 4.5 years in 1990. Now average life is about 2 years. Similarly average life of a cellular phone is about 2 years and when one throws away a phone, also throws away all accessories e.g. charger(s) that average three times in weight than the product itself. According to the Environmental Protection Agency, the average American produces about 4.4 pounds (2 kg) of garbage a day, or a total of 29 pounds (13 kg) per week and 1,600 pounds (726 kg) a year. This is only taking into consideration of an average household member and does not include industrial waste or commercial trash. As the developing world races to raise living standards, more countries are seeing significant growth in waste.

Due to lack of environmental awareness programs as a part of our educational system, when we think of hazardous waste, we usually think of large factories manufacturing or using exotic chemicals, sometimes disposing of waste through huge pipes or dumping poisonous sludge into a river. We seldom think of hazardous waste as something we find in our own homes. Many household products contain the same chemicals produced and used by industry. Some of the more common household hazardous waste includes insecticides, herbicides, cleaners, solvents, paints, fuels, batteries, toner cartridges, electrical and electronic products and an assortment of automotive products.So, how is lean associated with green? Any lean activity may or may not have a direct positive environmental impact thus cannot be attributed as Green but any green activity is definitely Lean. Some of the common examples of lean and green are:

• Energy efficient parts and products - lesser use of our limited natural resources e.g. oil, coal, wood etc. that also can be used to produce more at a lower cost.

• Phasing out hazardous substances in parts and products those are harmful to humans and the environment – reduces sorting prior to reuse, recycle, recover, and disposal.

• Reduced health and environmental catastrophes thus lesser cost to remedy, harm to the humans, wildlife and our natural resources.

Recently our section ASQ 0701 leadership council took a major Lean and Green initiative by switching our monthly newsletter SCOPE from hardcopy to the electronic version. Some of the direct benefits to the section and members were:

Section: • Reduced our operating expenses by 25% (over

$30,000 a year)• Eliminated over 168,000 pages/year = 338 pound

of paper = 3 trees per year• Other associated expenses e.g. energy to print, and

deliver

Members:• Members do not need to carry a copy with them -

One less piece of paper to worry about. They can read and print (if option available) on demand using internet access from any where in the world.

• More space for articles and value added information to share with section members.

• Easier to forward a copy to their colleagues and associates who could benefit from the section’s events - continued on next page

12

• Instant and easy process to register to ASQ events e.g. dinner meeting, educational program and in getting directions simply by clicking on hyperlinks.

• Copy it to their computer calendar.• Lastly, the cost associated with disposal and its

long lasting environmental impact.

Lean initiative calls out for seven Mudas (Japanese term for waste) but some world class companies when reviewing their entire product life cycle from lean perspective, also included “environmental” and “improper use of manpower” waste as a part of their Lean and Green Initiative program. Doing a little bit more than expected with a thoughtful planning, will not only provide them the competitive advantage but will also meet their corporate social responsibility and sustainability from stake holder’s perspectives.

Like most of us, I never considered myself an environmentalist and paid no or little attention to environmental impact due to waste until 5 years ago when I got involved in coordinating an environmental initiative for one of the world class companies. We can have lot more discussion on this topic, and agree or disagree but due to globalization of the market; it appears we have to start thinking Lean with Green if we want to be competitive.

Vinay Goyal – is currently working as Staff Product Environmental Specialist with Beckman Coulter Inc., a medical device manufacturing company based in North Orange County, California. He is also the treasurer of our ASQ section 0701. He is part of the core team responsible for implementing various product environmental regulations. If you have any comments about this article, please email to [email protected]

Meet the Leadership TeamMeet the Leadership Team will be a regular feature article for the year 2009. This month, we honor Vinay Goyal, our Treasurer, because he is the “money man”, and keeps us fiancially sound. At one time our checking account was down to under $2000, but through his efforts, we are now able to comfortably fund our ASQ section events.

Vinay Goyal has been our section treasurer since 2007 and will be completing his 2 year term in June 2009. He was born in India and completed his bachelors in Electronics and Telecommunication Engineering from Indian Institute of Technology, Roorkee, one of the best engineering institutes of the country.

Vinay has worked for and with many world class commercial, aerospace and medical companies in design, manufacturing, quality, reliability, test and environmental departments. He is currently employed as Product Environmental Specialist with Beckman Coulter Inc (BCI), a world class company based in Southern California. He has been involved in implementing domestic and international environmental directive and regulations for the past six years in world class companies. He has made several presentations at various ASQ sections, and societies on product environmental regulations. He is a faculty member of North Orange County Community College

District and teaching classes on Regulatory Affairs and Quality Auditing for Medical Devices. He is a certified IPC workmanship standard Instructor for the past 7 years. Vinay also teaches Certified Quality Inspector and Technician (CQI/CQT) refresher courses hosted by our section.

Vinay and his spouse Sandra have been married for over 25 years and have two sons Sudeep (25) and Sushant (23).

SCOPE newsletter April, 2009

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